--- title: Extension for Jira Service Management Reviews meta_title: 'Extension for Jira Service Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Extension for Jira Service Management works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 7 scale: '5' date_modified: '2026-11-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service ---

Extension for Jira Service Management Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the improved efficiency delivered by the Extension for Jira Service Management, enhancing overall performance and user experience. (2 mentions)
Users value the flexibility of the Extension for Jira Service Management, enhancing customization and improving overall efficiency. (2 mentions)
Users value the customizability of the Extension for Jira Service Management, enhancing workflows and overall efficiency. (1 mentions)
Users appreciate the enhanced customization of the Extension for Jira Service Management, improving efficiency and customer experience. (1 mentions)
Users highlight the easy access provided by the Extension for Jira Service Management, enhancing overall usability and efficiency. (1 mentions)
Users find the limited customization options challenging, requiring expertise and time for effective setup and use. (2 mentions)
Users face a steep learning curve, finding the setup complex and requiring time for advanced customizations. (2 mentions)
Users face poor performance issues with the Extension for Jira Service Management, leading to frustrating experiences and limitations. (1 mentions)
Users find the time-consuming setup for advanced customizations requires significant expertise and effort, affecting overall efficiency. (1 mentions)

Top Pros or Advantages of Extension for Jira Service Management

1. Efficiency
Users value the improved efficiency delivered by the Extension for Jira Service Management, enhancing overall performance and user experience.
See 2 mentions

See Related User Reviews

Valeria M.
VM

Valeria M.

Mid-Market (51-1000 emp.)

4.5/5

"Easy way to manage all"

What do you like about Extension for Jira Service Management?

General usefulness, improved user experience, admin & customization capabilities, performance and efficiency.

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Enhance the capabilities of Jira Service Management"

What do you like about Extension for Jira Service Management?

The Extension for Jira Service Management enhances customization with dynamic forms, advanced SLA tracking, and tailored workflows, improving efficien

2. Flexibility
Users value the flexibility of the Extension for Jira Service Management, enhancing customization and improving overall efficiency.
See 2 mentions

See Related User Reviews

Valeria M.
VM

Valeria M.

Mid-Market (51-1000 emp.)

4.5/5

"Easy way to manage all"

What do you like about Extension for Jira Service Management?

General usefulness, improved user experience, admin & customization capabilities, performance and efficiency.

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Enhance the capabilities of Jira Service Management"

What do you like about Extension for Jira Service Management?

The Extension for Jira Service Management enhances customization with dynamic forms, advanced SLA tracking, and tailored workflows, improving efficien

3. Customizability
Users value the customizability of the Extension for Jira Service Management, enhancing workflows and overall efficiency.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Enhance the capabilities of Jira Service Management"

What do you like about Extension for Jira Service Management?

The Extension for Jira Service Management enhances customization with dynamic forms, advanced SLA tracking, and tailored workflows, improving efficien

4. Customization
Users appreciate the enhanced customization of the Extension for Jira Service Management, improving efficiency and customer experience.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Enhance the capabilities of Jira Service Management"

What do you like about Extension for Jira Service Management?

The Extension for Jira Service Management enhances customization with dynamic forms, advanced SLA tracking, and tailored workflows, improving efficien

5. Easy Access
Users highlight the easy access provided by the Extension for Jira Service Management, enhancing overall usability and efficiency.
See 1 mentions

See Related User Reviews

Valeria M.
VM

Valeria M.

Mid-Market (51-1000 emp.)

4.5/5

"Easy way to manage all"

What do you like about Extension for Jira Service Management?

General usefulness, improved user experience, admin & customization capabilities, performance and efficiency.

Top Cons or Disadvantages of Extension for Jira Service Management

1. Limited Customization
Users find the limited customization options challenging, requiring expertise and time for effective setup and use.
See 2 mentions

See Related User Reviews

Valeria M.
VM

Valeria M.

Mid-Market (51-1000 emp.)

4.5/5

"Easy way to manage all"

What do you dislike about Extension for Jira Service Management?

The learning curve can be complex, there's UI/UX limitations, performance issues, limited native support.

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Enhance the capabilities of Jira Service Management"

What do you dislike about Extension for Jira Service Management?

can be complex to set up, requiring time and expertise for advanced customizations

2. Steep Learning Curve
Users face a steep learning curve, finding the setup complex and requiring time for advanced customizations.
See 2 mentions

See Related User Reviews

Valeria M.
VM

Valeria M.

Mid-Market (51-1000 emp.)

4.5/5

"Easy way to manage all"

What do you dislike about Extension for Jira Service Management?

The learning curve can be complex, there's UI/UX limitations, performance issues, limited native support.

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Enhance the capabilities of Jira Service Management"

What do you dislike about Extension for Jira Service Management?

can be complex to set up, requiring time and expertise for advanced customizations

3. Poor Performance
Users face poor performance issues with the Extension for Jira Service Management, leading to frustrating experiences and limitations.
See 1 mentions

See Related User Reviews

Valeria M.
VM

Valeria M.

Mid-Market (51-1000 emp.)

4.5/5

"Easy way to manage all"

What do you dislike about Extension for Jira Service Management?

The learning curve can be complex, there's UI/UX limitations, performance issues, limited native support.

4. Time-Consumption
Users find the time-consuming setup for advanced customizations requires significant expertise and effort, affecting overall efficiency.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Enhance the capabilities of Jira Service Management"

What do you dislike about Extension for Jira Service Management?

can be complex to set up, requiring time and expertise for advanced customizations

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Extension for Jira Service Management Reviews (7)

Reviews

Extension for Jira Service Management Reviews (7)

4.5
7 reviews
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Valeria M.
VM
Valeria M.
Tech Support Analyst
Mid-Market (51-1000 emp.)
Originally submitted 4/8/2025
"Easy way to manage all"
4.5/5
What do you like best about Extension for Jira Service Management?

General usefulness, improved user experience, admin & customization capabilities, performance and efficiency. Review collected by and hosted on G2.com.

What do you dislike about Extension for Jira Service Management?

The learning curve can be complex, there's UI/UX limitations, performance issues, limited native support. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Enhance the capabilities of Jira Service Management"
5/5
What do you like best about Extension for Jira Service Management?

The Extension for Jira Service Management enhances customization with dynamic forms, advanced SLA tracking, and tailored workflows, improving efficiency and customer experience Review collected by and hosted on G2.com.

What do you dislike about Extension for Jira Service Management?

can be complex to set up, requiring time and expertise for advanced customizations Review collected by and hosted on G2.com.

KK
kavya k.
Small-Business (50 or fewer emp.)
"Streamlining Service"
4.5/5
What do you like best about Extension for Jira Service Management?

it will Improved customer experience like It allows the customer for customizing the Jira Service Management in customer portal, it is more user-friendly and visually appealing. This can lead to increased customer satisfaction it enhanced agent productivity Features it can help agents resolve issues faster and more efficiently.

Increased security and control: The extension offers various security features like permission settings for different elements, which can help organizations protect sensitive data. it Integrat with Third-Party Tools. and very easy to implement. very good customer support. frequency of use Review collected by and hosted on G2.com.

What do you dislike about Extension for Jira Service Management?

Vendor lock-in: By relying on a third-party extension, you might become locked into the vendor's ecosystem and pricing structure, making it difficult to switch to other solutions in the future. and lomited customization. Review collected by and hosted on G2.com.

Dinesh J.
DJ
Dinesh J.
Manager
Small-Business (50 or fewer emp.)
"Best Experience for Extension for Jira Service Management"
4.5/5
What do you like best about Extension for Jira Service Management?

The team of this extension is very supportive and helpful. Review collected by and hosted on G2.com.

What do you dislike about Extension for Jira Service Management?

No. Nothing to dislike for this extension. Review collected by and hosted on G2.com.

Rafeek T.
RT
Rafeek T.
QA TESTER
Mid-Market (51-1000 emp.)
Originally submitted 1/23/2024
"Jira is easy and user friendly project management tool"
4.5/5
What do you like best about Extension for Jira Service Management?

Easy access project management tool and we can get all status analytics of projects in single tool. For implementation and integration with hr management tool also easy. Highly recommend for frequency of use. Review collected by and hosted on G2.com.

What do you dislike about Extension for Jira Service Management?

Customer service needs to improve. All other things are good. Review collected by and hosted on G2.com.

Vishal J.
VJ
Vishal J.
Salesforce Developer
Mid-Market (51-1000 emp.)
"Sharing my experience regarding Jira Service Management, which helps better service management."
4.5/5
What do you like best about Extension for Jira Service Management?

It helps to easily receive, track, manage, and resolve requests from your team's customers and efficient way to handle Incident Management, Change Management, Problem Management, Service level agreements, Automation, Reporting and more. Review collected by and hosted on G2.com.

What do you dislike about Extension for Jira Service Management?

The only issue I have is with the confusing settings needed for certain user modifications. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Built for a purpose, meets/exceeds in a few areas"
4/5
What do you like best about Extension for Jira Service Management?

Built for a specific purpose and meets the expectations. Review collected by and hosted on G2.com.

What do you dislike about Extension for Jira Service Management?

Could bring in some customization options that could fit into multiple use cases/teams and not just ITSM Review collected by and hosted on G2.com.

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