--- title: HelpDesk for Jira - Customer Portal and SLA Reviews meta\_title: 'HelpDesk for Jira - Customer Portal and SLA Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how HelpDesk for Jira - Customer Portal and SLA works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 7 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # HelpDesk for Jira - Customer Portal and SLA Reviews & Product Details HelpDesk: free unlimited customers, core & software users as agents, customer portal, SLA, comment templates and much more * * * Seller [Atlassian](https://www.g2.com/sellers/atlassian) Discussions [HelpDesk for Jira - Customer Portal and SLA Community](https://www.g2.com/products/helpdesk-for-jira-customer-portal-and-sla/discuss) Show More ## Top-Rated Alternatives [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,834) ](https://www.g2.com/products/zoho-desk/reviews) [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/helpdesk-for-jira-customer-portal-and-sla/competitors/alternatives) ## User Insights Average based on 7 real user reviews. [Log in to unlock pricing and user insights](/login) ![Dziugas A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dziugas A.") DA Dziugas A. Launch Specialist Small-Business (50 or fewer emp.) 5/7/2026 "Fast, Easy, and a Great Interface" 5/5 What do you like best about HelpDesk for Jira - Customer Portal and SLA? Lets me get stuff figured out fast and easy. Review collected by and hosted on G2.com. What do you dislike about HelpDesk for Jira - Customer Portal and SLA? Nothing. It is easy to use, has a great interface. Review collected by and hosted on G2.com. What problems is HelpDesk for Jira - Customer Portal and SLA solving and how is that benefiting you? It is letting me solve issues I have with our HD department. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SZ Salman Z. Solutions Delivery Manager Enterprise (\> 1000 emp.) 12/4/2024 "Helpdesk for Jira review in Large Communication Organization" 5/5 What do you like best about HelpDesk for Jira - Customer Portal and SLA? The Customer Portal offers an intuitive interface, self-service options via a knowledge base, and multi-channel support for easy ticket creation and tracking. SLA Management provides robust tracking, automation, and real-time monitoring, ensuring timely ticket resolution and adherence to service commitments. Highly customizable workflows and integrations make it versatile for ITSM needs. Review collected by and hosted on G2.com. What do you dislike about HelpDesk for Jira - Customer Portal and SLA? For every change you do, Jira pages doesnt auto refresh. Everytime you have to hit refresh to get updated status against some ticket. Customization of the portal and advanced SLA configurations can be complex, requiring technical expertise. Excessive notifications from SLA breaches and limited granularity in advanced scenarios may hinder efficiency. Multilingual support and user login processes could be smoother for diverse customer bases. Review collected by and hosted on G2.com. What problems is HelpDesk for Jira - Customer Portal and SLA solving and how is that benefiting you? HelpDesk for Jira - Customer Portal and SLA solves the problems of fragmented ticket management, lack of transparency, and SLA compliance challenges. It centralizes customer requests, provides real-time ticket tracking, and ensures adherence to service-level commitments through automation and monitoring. For large Telecommunication organizations, this improves customer satisfaction, operational efficiency, and service reliability, while enabling scalability and better resource allocation. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite RS Raj S. Product Lead Information Technology and Services Small-Business (50 or fewer emp.) 5/11/2024 "Highly configurable service desk for large enterprises" 3.5/5 What do you like best about HelpDesk for Jira - Customer Portal and SLA? Receive tickets from multiple channels and then manage from a single place. Request queues, self-service options, auto agent assignment, unified team view, SLA reports, and automation options make it a complete solution for a customer help desk. All pages, sections, and reports are fully customizable or configurable. It supports many types of automation as well. Review collected by and hosted on G2.com. What do you dislike about HelpDesk for Jira - Customer Portal and SLA? The UI has a bit administrative look type. For customers and agents, it feels like old-school software and needs proper training on how to use it. Also, it will take a lot of time for initial setup as the same things are possible to do in many ways and you will have to test and figure out how you want to set up the helpdesk. Pricing is also too high. Review collected by and hosted on G2.com. What problems is HelpDesk for Jira - Customer Portal and SLA solving and how is that benefiting you? Customers can find answers to their queries from existing articles. If they need, they can send a support request to our team from the same place. Similarly tickets are created from emails also. Our team responds to such tickets from the backend. Review collected by and hosted on G2.com. Show More 7/25/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Akshay K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akshay K.") AK Akshay K. Digital Marketing Executive Mid-Market (51-1000 emp.) 4/3/2025 "Easy to handle many tickets from a single place." 4.5/5 What do you like best about HelpDesk for Jira - Customer Portal and SLA? Automation and receiving tickets in one place and easy to handle them. The best thing is its real-time monitoring. Review collected by and hosted on G2.com. What do you dislike about HelpDesk for Jira - Customer Portal and SLA? You need to refresh every time whenever you want to get the updated status, which can be annoying sometimes. Review collected by and hosted on G2.com. What problems is HelpDesk for Jira - Customer Portal and SLA solving and how is that benefiting you? As working in a cybersecurity company it solves the problems of end clients. Security Alerts and track the overall process. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![bella f.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "bella f.") BF bella f. Small-Business (50 or fewer emp.) 1/23/2024 "A Game-Changer for Seamless Support and Productivity" 5/5 What do you like best about HelpDesk for Jira - Customer Portal and SLA? I love that the interface is really easy to navigate, it makes the experience so much more pleasant as it is straightforward. Something that stands out is the transparency offered. acces to real time updates on ticket status and progress really helps us to gain trust and feel assured. Review collected by and hosted on G2.com. What do you dislike about HelpDesk for Jira - Customer Portal and SLA? Whilst it's not necessarily a negative, the initial set up process can be quite complex. Review collected by and hosted on G2.com. What problems is HelpDesk for Jira - Customer Portal and SLA solving and how is that benefiting you? One problem we were dealing with was a high volume of customer enquiries and the support tickets becoming overwhelming. With HelpDesk for Jira, we can effiecently organise incoming requests through a centralised customer portal. this streamlines our support process and is more manageable for the team. Another problem is we could not find solutions for our unique needs, it seemed to be one size fits all. HelpDesk for Jira allows us to customise the support system to match our specific business requirements. this ensures that our support processes are tailored to us. Review collected by and hosted on G2.com. Show More 1/31/2024 Validated ReviewerIncentivizedSource: G2 invite ![Carlos E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlos E.") CE Carlos E. Mid-Market (51-1000 emp.) 1/25/2024 "easy to use and very intuitive tool" 5/5 What do you like best about HelpDesk for Jira - Customer Portal and SLA? It has helped considerably to improve SLAs and thus the satisfaction of internal customers. At the same time, it has allowed us to better understand the types of requirements Review collected by and hosted on G2.com. What do you dislike about HelpDesk for Jira - Customer Portal and SLA? It is a way only to receive tickets, but you cannot have feedback through conversation between the user who requires the service and the user who must resolve it Review collected by and hosted on G2.com. What problems is HelpDesk for Jira - Customer Portal and SLA solving and how is that benefiting you? As an interface to receive technical support requests. Helping to centralize and correctly measure these services Review collected by and hosted on G2.com. Show More 4/25/2024 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources") UH Verified User in Human Resources Mid-Market (51-1000 emp.) 1/26/2024 "JIRA Customer Portal" 3.5/5 What do you like best about HelpDesk for Jira - Customer Portal and SLA? The portal is user friendly and easy to navigate. The ability to attach files or emails via drag and drop is a huge time saver. All communication for a ticket is viewable regardless of the status which is super helpful if something takes some time to resolve. Review collected by and hosted on G2.com. What do you dislike about HelpDesk for Jira - Customer Portal and SLA? There isn't an easy way to assign client specific information so that the email notifications show that information in the emailed notifications subject line. Currently there is a JIRA specific ticket ID which if you're working with multiple clients at once can make deciphering who the ticket notification is referring to. Review collected by and hosted on G2.com. What problems is HelpDesk for Jira - Customer Portal and SLA solving and how is that benefiting you? The JIRA Customer Portal allows multiple departments in our company to share information quickly and allows those requests to be tracked and assigned to specific users. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/helpdesk-for-jira-customer-portal-and-sla/pricing) ## Work at Atlassian? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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