Verified User in Information Technology and Services
Assistant Director IT
Information Technology and Services
Enterprise (> 1000 emp.)
4.5/5
Having used the platform extensively, this reviewer finds HESK to be user-friendly and easy to implement. The platform could improve its interface and integration capabilities to better serve new users and enhance collaboration.
Our school system uses another software "solution" for the maintenance help desk, but for my needs in the IT department, their software is just too confusing and is overkill for my needs; I just need to keep a list of who needs me for what, add notes about the progress of their work ticket, and then be able to search for name, device, school, etc to find the ticket in the future should I need to refer to it. Hesk checks all of these boxes at a price that other vendors simply do not come close to.
Setup is a breeze...you can add custom categories, responses, edit the email templates, etc. Users are easily added for both the support end, and if needed, you can add users for the "customer" end of things as well. For a system that I depend upon and use every work day, I couldn't hope to find a better one at any price.
Hesk has an amazing equilibration between receiving support requests via the built-in forms systems or via an IMAP connection with the emails server and with the knowledge base features which look like to some professional non open source ticketing softwares like the Atlassian's Jira and FreshDesk.
Klemen Stirn is the creator of HESK, a help desk software solution designed to provide businesses with an efficient way to offer customer support. HESK is recognized for its user-friendly interface and essential features, which include ticket management, a knowledgebase, and reporting tools. The software is suitable for small to medium-sized organizations looking to streamline their customer service operations.
