Our school system uses another software "solution" for the maintenence help desk, but for my needs in the IT department, their software is just too confusing and is overkill for my needs; I just need to keep a list of who needs me for what, add notes about the progress of their work ticket, and then be able to search for name, device, school, etc to find the ticket in the future should I need to refer to it. Hesk checks all of these boxes at a price that other vendors simply do not come close to. Setup is a breeze...you can add custom categories, responses, edit the email templates, etc. Users are easily added for both the support end, and if needed, you can add users for the "customer" end of things as well. For a system that I depend upon and use every work day, I couldn't hope to find a better one at any price.

HESK excels across various key aspects, making it a standout choice for businesses. Its intuitive interface ensures ease of use, enabling teams to adapt quickly. Implementation is a breeze, thanks to straightforward setup processes. The platform's customer support is exemplary, providing timely assistance when needed. With a user-friendly design, HESK promotes frequent use, ensuring consistent engagement. Boasting a rich array of features, it caters to diverse needs without overwhelming users. Furthermore, its ease of integration with other tools enhances overall workflow efficiency, making HESK a comprehensive and user-friendly solution for customer support needs.

Hesk has an amazing equilibration between receiving support requests via the built-in forms systems or via an IMAP connection with the emails server and with the knowledge base features which look like to some professional non open source ticketing softwares like the Atlassian's Jira and FreshDesk.