Having used the tool for IT support, this reviewer finds the interface intuitive and easy to use. The reporting module lacks some customization options, requiring manual adjustments to meet specific metrics.
View Full ReviewSimplyDesk stands out for its intuitive interface and ease of use, allowing for quick adoption. I particularly appreciate the efficient management of tickets and IT assets, which saves us valuable time on a daily basis. The customer support is also very responsive and always attentive to our needs. Finally, the fact that it is a French software adds real value in terms of proximity and compliance with local standards. Review collected by and hosted on G2.com.
SimplyDesk is an excellent IT management tool, but some improvements could be made. For example, some advanced features require an adaptation period to be fully utilized. Additionally, integration with certain third-party tools could be even smoother. However, the team is attentive to customer feedback and regularly offers updates to improve the user experience. Review collected by and hosted on G2.com.
SimplyDesk is most reliable and stable service desk software meeting with customer requirements. Review collected by and hosted on G2.com.
As of now there is nothing about SimplyDesk to dislike about. Review collected by and hosted on G2.com.
Simplydesk is the best tool to manage customers and also it's helpful for me to manage the queries from clients. Simplydesk is easy to use as an application. Very easy to implement, and easy to integrate with relevant software. Simplydesk has multiple features to use. I can now manage everything in my office with the help of Simplydesk. I am using Simplydesk frequently on a daily basis. Review collected by and hosted on G2.com.
Simplydesk is overall the best platform to manage queries and everything. Just one thing I dislike is sometimes customer support is delaying in solving the issues. Review collected by and hosted on G2.com.
It is helpful in automatic detection of devices across networks. Usually I can see and access my drives at the office and that's a huge advantage for me. It's very easy to use. As a support specialist, I use it on a daily basis to collect information, rectify, and provide solutions. Review collected by and hosted on G2.com.
Sometimes the connection gets laggy during transfer of data, especially when too many people are accessing the same source. Review collected by and hosted on G2.com.
Transparency in terms of tickets raised and tracking the ticket Review collected by and hosted on G2.com.
Sometimes there is a lag which results in losing out on important issues as the problem is not raised Review collected by and hosted on G2.com.
I have used this tool and the best thing which I like in this tool is we can do ticketing, IT inventory, IT management and the UI is quite easy to understand no need for a training or time to understand Review collected by and hosted on G2.com.
To be very honest I did not come across with anything which I would like to developer team to add in this tool coz whatever the required things all are there. Review collected by and hosted on G2.com.
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