--- title: Simplydesk Reviews meta_title: 'Simplydesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Simplydesk works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 6 scale: '5' date_modified: '2026-07-13' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Simplydesk Reviews **Vendor:** Simplydesk **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.6/5.0 **Total Reviews:** 6 ## About Simplydesk SimplyDesk is a French and international ITSM & ITAM software designed to help businesses streamline their IT operations. It provides tools for ticketing, incident management, asset tracking, and service requests, making IT teams more efficient. Key Features of SimplyDesk: ✔ Helpdesk & Ticketing – Centralized management of IT requests and incidents. ✔ IT Asset Management – Track and manage hardware, software, and licenses. ✔ Automation & Workflows – Automate repetitive tasks to improve efficiency. ✔ Reporting & Analytics – Gain insights into IT performance with customizable reports. ✔ User-Friendly Interface – Designed for easy adoption with minimal training. ✔ Cloud-Based & Secure – Accessible from anywhere with high data security. 💡 SimplyDesk is ideal for businesses looking to optimize their IT support, improve visibility on assets, and enhance overall service quality. ## Simplydesk Pros & Cons **What users like:** - Users find the **automated responses** efficient, significantly enhancing the ticketing experience and workflow management. (1 reviews) - Users commend the **automation features** of Simplydesk, enhancing efficiency with smooth ticket routing and alert systems. (1 reviews) - Users find SimplyDesk's **customer support** to be reliable and responsive, effectively meeting their needs. (1 reviews) - Users find SimplyDesk to be a **reliable and stable service desk solution** that effectively meets customer needs. (1 reviews) - Users find the **intuitive interface** of Simplydesk easy to navigate, enabling quick onboarding for their teams. (1 reviews) - User Interface (1 reviews) **What users dislike:** - Users find the **limited customization** of Simplydesk's reporting module restrictive, requiring manual tweaks for ideal metrics. (1 reviews) - Users find the **reporting module lacks customization** , requiring manual adjustments for desired metrics. (1 reviews) - Users find the **time delays** during initial setup frustrating, despite smooth operation afterward. (1 reviews) ## Simplydesk Reviews ### 1. Streamlined Our IT Support — Great Tool for Growing Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Jose Gerardo R. | Senior Customer Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Simplydesk?** What stood out to me the most is how intuitive the interface is — it didn’t take long for our team to get up and running. The ticketing system is smooth, especially with the automatic routing and SLA alerts. I also really liked the asset management module **What do you dislike about Simplydesk?** There’s not much to dislike, but the reporting module could be a bit more customizable out of the box. We had to tweak a few things manually to get the exact metrics we wanted. Also, the initial setup took a bit longer than expected, but once it was configured, everything ran smoothly **What problems is Simplydesk solving and how is that benefiting you?** SimplyDesk has definitely helped us bring more structure and visibility into our IT support operations. It's a solid solution for mid-sized businesses looking to grow. ### 2. Efficient Helpdesk Tool, ITSM **Rating:** 4.5/5.0 stars **Reviewed by:** Aurore P. | IT manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Simplydesk?** SimplyDesk stands out for its intuitive interface and ease of use, allowing for quick adoption. I particularly appreciate the efficient management of tickets and IT assets, which saves us valuable time on a daily basis. The customer support is also very responsive and always attentive to our needs. Finally, the fact that it is a French software adds real value in terms of proximity and compliance with local standards. **What do you dislike about Simplydesk?** SimplyDesk is an excellent IT management tool, but some improvements could be made. For example, some advanced features require an adaptation period to be fully utilized. Additionally, integration with certain third-party tools could be even smoother. However, the team is attentive to customer feedback and regularly offers updates to improve the user experience. **What problems is Simplydesk solving and how is that benefiting you?** SimplyDesk allows for the centralization and automation of IT service management, which solves several major problems. It helps structure ticket tracking, thus avoiding lost or poorly handled requests. Thanks to its asset management module, we have better visibility over our IT assets, which reduces costs and optimizes interventions. The tool also improves communication between teams by facilitating information sharing and ensuring effective incident tracking. Ultimately, this allows us to save time, optimize our resources, and improve user satisfaction. ### 3. Best service desk software for long term use in business. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2025 **What do you like best about Simplydesk?** SimplyDesk is most reliable and stable service desk software meeting with customer requirements. **What do you dislike about Simplydesk?** As of now there is nothing about SimplyDesk to dislike about. **What problems is Simplydesk solving and how is that benefiting you?** SimplyDesk is helpful in service helpdesk as well as asset management. It's automated ticket creation and tracking help to resolve the issues in no time. ### 4. Best tool to manage customers through simplydesk **Rating:** 5.0/5.0 stars **Reviewed by:** Roshan R. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2023 **What do you like best about Simplydesk?** Simplydesk is the best tool to manage customers and also its helpful for me to manage the queries from clients. Simplydesk is easy to use to application. Very easy to implement, and easy to integrate with relevant softwares. Simplydesk have multiple features to use. I can now manage everything in my office with the help of simplydesk. I am using simplydesk frequently daily basis. **What do you dislike about Simplydesk?** Simplydesk is overall a best platform to manage queries and everything. Just one think I dislike is sometimes customer support is delaying on solving the issues. **What problems is Simplydesk solving and how is that benefiting you?** Simplydesk is solving my biggest problem of managing queries of clients. It's a very helpful tool for me to understand the customer issues. I highly recommend this to others to use this once. ### 5. Simplydesk review **Rating:** 4.5/5.0 stars **Reviewed by:** Shriyash G. | Seller support associate, Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Simplydesk?** It is helpful in automatic detection of devices across networks. Usually i can see and access my drives at office and thats a huge advantage for me. Its very easy to use. As a support specialist i use it on a daily basis yo collect information and rectify and provide solution. **What do you dislike about Simplydesk?** Sometimes the connection gets laggy during transfer of data that too when too many people are accessing the same source. **What problems is Simplydesk solving and how is that benefiting you?** I am a it support specialist and i work with this product everyday along with identical products on hand. But, i found this product to be more useful and easy to use. ### 6. Great for genrating internal ticketing system **Rating:** 4.0/5.0 stars **Reviewed by:** Kanha K. | manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2024 **What do you like best about Simplydesk?** Transparancy in terms of tickets raised and tracking the ticket **What do you dislike about Simplydesk?** sometimes there is a lag which reults into losing out the important issues as the problem is not raised **What problems is Simplydesk solving and how is that benefiting you?** Internal chasers, traclking if th erealations teams has raised the issue to external team ### 7. It's a great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Simplydesk?** i have used this tool and the best thing which I like in this tool is we can do ticketing, It inventory, It management and the UI is quite easy to understand no need for a training or time to understand **What do you dislike about Simplydesk?** to be very honest i did not come across with anything which I would like to developer team to add in this tool coz whatever the required things all are there. **What problems is Simplydesk solving and how is that benefiting you?** The helpdesk solution is a good thing which is benifiting us and quite easy to use and also we are manageing tickets, incidents and It management and complaitns with this tool - [View Simplydesk pricing details and edition comparison](https://www.g2.com/products/simplydesk-simplydesk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-14+13%3A54%3A17+-0500&secure%5Bsession_id%5D=7f7dd122-05d4-4ac2-9478-a4fbfd32df65&secure%5Btoken%5D=2b610f9fd7c27ab10cef17988423f968032fb871fccce076bb94b11d7d8d61ff&format=llm_user) ## Simplydesk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Simplydesk Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,291 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 4.5/5.0 (1,481 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,198 reviews)