# Complaints Pro Reviews **Vendor:** Coretec Solutions **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.3/5.0 **Total Reviews:** 12 ## About Complaints Pro Complaints Pro is a cloud software that helps you handle every customer complaint timely and efficiently, then it aggregates customer insights empowering you to improve your products and processes. ## Complaints Pro Pros & Cons **What users like:** - Users value the **automation features** of Complaints Pro, streamlining feedback processes and enhancing efficiency in training operations. (2 reviews) - Users value the **efficiency** of Complaints Pro, which automates critical processes and saves valuable time. (2 reviews) - Users value the **tracking capabilities** of Complaints Pro, enhancing efficiency in gathering and analyzing vital feedback. (2 reviews) - Users value the **automated responses** for timely complaint handling and efficient updates throughout the process. (1 reviews) - Email Management (1 reviews) - Features (1 reviews) - Features Functionality (1 reviews) - Users value the **response time** of Complaints Pro, efficiently addressing customer complaints with timely solutions. (1 reviews) - Tracking Ease (1 reviews) **What users dislike:** - Users face **email issues** with Complaints Pro, as complaint numbers often land in junk folders or aren't sent at all. (1 reviews) - Users find Complaints Pro to be **expensive** , noting the need for a more competitive pricing strategy. (1 reviews) - Users face challenges with **missing features** in Complaints Pro, leading to issues in complaint notifications and tracking. (1 reviews) - Users face **reply issues** , with complaint emails often landing in junk folders or not being sent at all. (1 reviews) - Users often face **technical issues** with complaint number emails, causing confusion and difficulties in tracking complaints. (1 reviews) ## Complaints Pro Reviews ### 1. Complaints Pro - Review For the Great Cloud Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2024 **What do you like best about Complaints Pro?** Complaints Pro helps us to handle Customer complaints and give solutions to those complaints on time. **What do you dislike about Complaints Pro?** So far, I don't have any dislikes in Complaints Pro. **What problems is Complaints Pro solving and how is that benefiting you?** Complaints Pro is solving our customers technical issues and it maintains the Help Dest and Complaint Management. ### 2. It's a great platform.. **Rating:** 4.5/5.0 stars **Reviewed by:** pankaj k. | SDE-I, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2024 **What do you like best about Complaints Pro?** It is great platform with smooth transitions. **What do you dislike about Complaints Pro?** Sometimes due to Complex UI it is not clearly understable. **What problems is Complaints Pro solving and how is that benefiting you?** Problem-solving involves identifying and addressing issues or challenges faced by individuals or organizations. By addressing complaints, businesses can improve their products or services, enhance customer satisfaction, and foster loyalty. Ultimately, this benefits me by enabling me to provide more relevant and effective solutions to users' inquiries, thereby enhancing their experience and satisfaction with the service. ### 3. Customer Feedback: Key Solution from Complaints Pro **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Complaints Pro?** Our business mainly depends of Feedback. We need to do survey before we organise any training. This will provide us the market demand to go ahead with the training. After the training, we take feedback fro our clients to retain and build long relationships. Complaints Pro provided timely features which automated our critical process, saving time and reduing risks. **What do you dislike about Complaints Pro?** I do feel the cost is at the higher end however I have not experienced any other software to know the current market price such software. Costing needs slight improvment. **What problems is Complaints Pro solving and how is that benefiting you?** Automating our survey and feedback processess was a duanting task. Complaint pro was easy to integrate and provuded the solution we require. Additional features such as alerts helped us to handle negative feedbacks effectively and in a timely manner. ### 4. Product worthy to be reviewed **Rating:** 4.0/5.0 stars **Reviewed by:** RAJAT S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Complaints Pro?** It provides convenience to get feedback and reveiws so that we can understand the clients/customers experience and make changes accordingly **What do you dislike about Complaints Pro?** Cost is bit high but again product is also good. **What problems is Complaints Pro solving and how is that benefiting you?** It makes the process easy and convenient to get the feedbacks or area of improvements . ### 5. COMPLAINTS PRO **Rating:** 2.5/5.0 stars **Reviewed by:** Raphael A. | Provincial Disease Control Officer , Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2024 **What do you like best about Complaints Pro?** Very helpful. Convenient and reliable to response to customers queries. **What do you dislike about Complaints Pro?** Bit expensive in its subscriptions, however it is genuine for its worth. **What problems is Complaints Pro solving and how is that benefiting you?** Mostly customers demands in reshaping products, meeting their needs. ### 6. Best in class complaints management solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Complaints Pro?** The team are so easy to work with and the solution is best in class in Australia **What do you dislike about Complaints Pro?** Nothing, it does what it is intended to do and does it well **What problems is Complaints Pro solving and how is that benefiting you?** Complaints Pro is integrated with our Salesforce CRM solution for our contact centre and allows them to quickly and easily lodge a complaint to meet local legislative requirements. The complaints team is then able to use the native application to manage the complaint to completion ### 7. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Rodrick J. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2022 **What do you like best about Complaints Pro?** I like the fact it compiles all of our complaints in one place. **What do you dislike about Complaints Pro?** It's a little expensive; however, it's worth the price. **What problems is Complaints Pro solving and how is that benefiting you?** It helps us keep everything in one spot, and we can have an all-access view of how to solve the issue we are having. ### 8. Complaints Pro review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Complaints Pro?** It's very user friendly and easy to use for every person who is not so technically sound also. Very convenient for every type of business and is very compatible for all companies or departments **What do you dislike about Complaints Pro?** The tool has some technical issues which makes it very difficult to save and get results immediately. So that would affect the data that is entered in the software. If this is sorted the tool is the best **Recommendations to others considering Complaints Pro:** This is a very reliable software every company should use as it builds confidence in the employees to escalate any issue and the complaints team to handle it proactively and with confidentiality. This is highly recommended to every company as it is convenient **What problems is Complaints Pro solving and how is that benefiting you?** All escalations on the software as it is very useful to track and check the status. Every employee has Liberty and privacy to update any complaint on the tool and give appropriate comments on it. Builds confidence in the employee ### 9. Listen to your customers **Rating:** 4.5/5.0 stars **Reviewed by:** Fadi K. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2021 **What do you like best about Complaints Pro?** It is a cloud software whose main feature is handling customer complaints timely and efficiently. It produces customer insights giving a broader knowledge to improve your products and services. It gives the ability to capture the customers' voice in a single consistent place. It changed the culture of non-customer-facing management where they respond to a customers' complaint. There is no more questioning of what is factual or fiction since it gives complete visibility of which brand or function is causing our customers the most dissatisfaction. **What do you dislike about Complaints Pro?** It only includes online business hours support. So if a problem occurs with a customer, he won't be able to get the help needed after working hours. The complaint will have to wait till the next business day. The only language it supports is English. **What problems is Complaints Pro solving and how is that benefiting you?** The system is agile and gives adaptation and change support. Fields can be added and removed, classifications updated, creation and deletion of users easily and quickly. The reporting is fully customizable and user-friendly, which helps identify opportunities for service improvement. The license options are light and flexible, making it easier to contract or expand as engaging more parts of our business in managing customer feedback. ### 10. Very useful app, provides enough space **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2021 **What do you like best about Complaints Pro?** Its easy to use, and user friendly. It doesn't makes you wait like other complaint cloud apps **What do you dislike about Complaints Pro?** The app is a little slow, that the only thing **Recommendations to others considering Complaints Pro:** Use this app, its easy to use and a lot cloud storage **What problems is Complaints Pro solving and how is that benefiting you?** Using it as a cloud space in my work ### 11. Complaint pro **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Complaints Pro?** Easy interface and user friendly platform **What do you dislike about Complaints Pro?** Not accessible to all individuals wanting to use it **What problems is Complaints Pro solving and how is that benefiting you?** To organize customer complains and staff within the company ### 12. Keeps us within regulations **Rating:** 3.5/5.0 stars **Reviewed by:** James H. | Bid Manager, Commercial Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2019 **What do you like best about Complaints Pro?** Complaints pro has been useful in keeping our complaints in one place and maintaining our compliance **What do you dislike about Complaints Pro?** Took a while to implement but the team were fantastic in supporting us through a high level of change within the business **What problems is Complaints Pro solving and how is that benefiting you?** Compiling complaints into one area and making sure they are dealt with within 40 days deadline ## Complaints Pro Discussions - [What is Complaints Pro used for?](https://www.g2.com/discussions/what-is-complaints-pro-used-for) - [G2 IS RIPPER](https://www.g2.com/discussions/29263-g2-is-ripper) - 1 upvote - [View Complaints Pro pricing details and edition comparison](https://www.g2.com/products/complaints-pro/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+14%3A32%3A52+-0500&secure%5Bsession_id%5D=c0512373-fd4b-4cd1-acf8-b126d81ef5f8&secure%5Btoken%5D=cc19d5402c5a819c0a66e5a5b7eaad640788be4de92c9d55b56708f979d3c23f&format=llm_user) ## Complaints Pro Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Complaints Pro Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,492 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,658 reviews) - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,403 reviews)