--- title: Complaints Pro Reviews meta_title: 'Complaints Pro Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 12 reviews by the users' company size, role or industry to find out how Complaints Pro works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 12 scale: '5' date_modified: '2026-09-28' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Complaints Pro Reviews **Vendor:** Coretec Solutions **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.3/5.0 **Total Reviews:** 12 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About Complaints Pro Complaints Pro is a cloud software that helps you handle every customer complaint timely and efficiently, then it aggregates customer insights empowering you to improve your products and processes. ## Complaints Pro Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value the **automated responses** for timely complaint handling and efficient updates throughout the process. (1 reviews) - Users value the **automation capabilities** of Complaints Pro, significantly enhancing efficiency and minimizing risks in feedback processes. (1 reviews) - Users value the **efficiency** of Complaints Pro, which automates processes and significantly saves time and reduces risks. (1 reviews) - Email Management (1 reviews) - Users value the **timely features** of Complaints Pro for automating critical processes, enhancing efficiency and reducing risks. (1 reviews) - Features Functionality (1 reviews) - Users value the **response time** of Complaints Pro, efficiently addressing customer complaints with timely solutions. (1 reviews) - Users value the **timely tracking features** of Complaints Pro, enhancing efficiency and reducing risks in feedback processes. (1 reviews) - Tracking Ease (1 reviews) **What users dislike:** - Users face **email issues** with Complaints Pro, as complaint numbers often land in junk folders or aren't sent at all. (1 reviews) - Users find the pricing of Complaints Pro to be **on the higher end** , suggesting a need for cost improvement. (1 reviews) - Users face challenges with **missing features** in Complaints Pro, leading to issues in complaint notifications and tracking. (1 reviews) - Users face **reply issues** , with complaint emails often landing in junk folders or not being sent at all. (1 reviews) - Users often face **technical issues** with complaint number emails, causing confusion and difficulties in tracking complaints. (1 reviews) ## Complaints Pro Reviews ### 1. Complaints Pro - Review For the Great Cloud Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 02, 2024 **What do you like best about Complaints Pro?** Complaints Pro helps us to handle Customer complaints and give solutions to those complaints on time. **What do you dislike about Complaints Pro?** So far, I don't have any dislikes in Complaints Pro. **What problems is Complaints Pro solving and how is that benefiting you?** Complaints Pro is solving our customers technical issues and it maintains the Help Dest and Complaint Management. ### 2. It's a great platform.. **Rating:** 4.5/5.0 stars **Reviewed by:** pankaj k. | SDE-I, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 24, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Complaints Pro?** It is great platform with smooth transitions. **What do you dislike about Complaints Pro?** Sometimes due to Complex UI it is not clearly understable. **What problems is Complaints Pro solving and how is that benefiting you?** Problem-solving involves identifying and addressing issues or challenges faced by individuals or organizations. By addressing complaints, businesses can improve their products or services, enhance customer satisfaction, and foster loyalty. Ultimately, this benefits me by enabling me to provide more relevant and effective solutions to users' inquiries, thereby enhancing their experience and satisfaction with the service. ### 3. Customer Feedback: Key Solution from Complaints Pro **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 18, 2023 **What do you like best about Complaints Pro?** Our business mainly depends on Feedback. We need to do a survey before we organize any training. This will provide us with the market demand to go ahead with the training. After the training, we take feedback from our clients to retain and build long relationships. Complaints Pro provided timely features which automated our critical process, saving time and reducing risks. **What do you dislike about Complaints Pro?** I do feel the cost is at the higher end; however, I have not experienced any other software to know the current market price for such software. Costing needs slight improvement. **What problems is Complaints Pro solving and how is that benefiting you?** Automating our survey and feedback processes was a daunting task. Complaints Pro was easy to integrate and provided the solution we required. Additional features such as alerts helped us to handle negative feedback effectively and in a timely manner. ### 4. Product worthy to be reviewed **Rating:** 4.0/5.0 stars **Reviewed by:** RAJAT S. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 26, 2024 **What do you like best about Complaints Pro?** It provides convenience to get feedback and reviews so that we can understand the clients/customers experience and make changes accordingly **What do you dislike about Complaints Pro?** Cost is bit high but again product is also good. **What problems is Complaints Pro solving and how is that benefiting you?** It makes the process easy and convenient to get the feedbacks or area of improvements. ### 5. COMPLAINTS PRO **Rating:** 2.5/5.0 stars **Reviewed by:** Raphael A. | Provincial Disease Control Officer , Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 25, 2024 **What do you like best about Complaints Pro?** Very helpful. Convenient and reliable to response to customers queries. **What do you dislike about Complaints Pro?** Bit expensive in its subscriptions, however it is genuine for its worth. **What problems is Complaints Pro solving and how is that benefiting you?** Mostly customers demands in reshaping products, meeting their needs. ### 6. Best in class complaints management solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 12, 2023 **What do you like best about Complaints Pro?** The team are so easy to work with and the solution is best in class in Australia **What do you dislike about Complaints Pro?** Nothing, it does what it is intended to do and does it well **What problems is Complaints Pro solving and how is that benefiting you?** Complaints Pro is integrated with our Salesforce CRM solution for our contact centre and allows them to quickly and easily lodge a complaint to meet local legislative requirements. The complaints team is then able to use the native application to manage the complaint to completion ### 7. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Rodrick J. | Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 12, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Complaints Pro?** I like the fact it compiles all of our complaints in one place. **What do you dislike about Complaints Pro?** It's a little expensive; however, it's worth the price. **What problems is Complaints Pro solving and how is that benefiting you?** It helps us keep everything in one spot, and we can have an all-access view of how to solve the issue we are having. ### 8. Complaints Pro review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 04, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Complaints Pro?** It's very user friendly and easy to use for every person who is not so technically sound also. Very convenient for every type of business and is very compatible for all companies or departments **What do you dislike about Complaints Pro?** The tool has some technical issues which makes it very difficult to save and get results immediately. So that would affect the data that is entered in the software. If this is sorted the tool is the best **Recommendations to others considering Complaints Pro:** This is a very reliable software every company should use as it builds confidence in the employees to escalate any issue and the complaints team to handle it proactively and with confidentiality. This is highly recommended to every company as it is convenient **What problems is Complaints Pro solving and how is that benefiting you?** All escalations on the software as it is very useful to track and check the status. Every employee has Liberty and privacy to update any complaint on the tool and give appropriate comments on it. Builds confidence in the employee ### 9. Listen to your customers **Rating:** 4.5/5.0 stars **Reviewed by:** Fadi K. | Sales Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 27, 2021 **What do you like best about Complaints Pro?** It is a cloud software whose main feature is handling customer complaints timely and efficiently. It produces customer insights giving a broader knowledge to improve your products and services. It gives the ability to capture the customers' voice in a single consistent place. It changed the culture of non-customer-facing management where they respond to a customers' complaint. There is no more questioning of what is factual or fiction since it gives complete visibility of which brand or function is causing our customers the most dissatisfaction. **What do you dislike about Complaints Pro?** It only includes online business hours support. So if a problem occurs with a customer, he won't be able to get the help needed after working hours. The complaint will have to wait till the next business day. The only language it supports is English. **What problems is Complaints Pro solving and how is that benefiting you?** The system is agile and gives adaptation and change support. Fields can be added and removed, classifications updated, creation and deletion of users easily and quickly. The reporting is fully customizable and user-friendly, which helps identify opportunities for service improvement. The license options are light and flexible, making it easier to contract or expand as engaging more parts of our business in managing customer feedback. ### 10. Very useful app, provides enough space **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 26, 2021 **What do you like best about Complaints Pro?** It's easy to use, and user friendly. It doesn't make you wait like other complaint cloud apps **What do you dislike about Complaints Pro?** The app is a little slow, that's the only thing **Recommendations to others considering Complaints Pro:** Use this app, it's easy to use and a lot of cloud storage **What problems is Complaints Pro solving and how is that benefiting you?** Using it as a cloud space in my work ### 11. Complaint pro **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 09, 2021 **What do you like best about Complaints Pro?** Easy interface and user friendly platform **What do you dislike about Complaints Pro?** Not accessible to all individuals wanting to use it **What problems is Complaints Pro solving and how is that benefiting you?** To organize customer complains and staff within the company ### 12. Keeps us within regulations **Rating:** 3.5/5.0 stars **Reviewed by:** James H. | Bid Manager, Commercial Real Estate, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 13, 2019 **What do you like best about Complaints Pro?** Complaints pro has been useful in keeping our complaints in one place and maintaining our compliance **What do you dislike about Complaints Pro?** Took a while to implement but the team were fantastic in supporting us through a high level of change within the business **What problems is Complaints Pro solving and how is that benefiting you?** Compiling complaints into one area and making sure they are dealt with within 40 days deadline ## Complaints Pro Discussions - [What is Complaints Pro used for?](https://www.g2.com/discussions/what-is-complaints-pro-used-for) - [G2 IS RIPPER](https://www.g2.com/discussions/29263-g2-is-ripper) - 1 upvote - [View Complaints Pro pricing details and edition comparison](https://www.g2.com/products/complaints-pro/reviews?section=pricing&secure%5Bexpires_at%5D=2026-10-01+13%3A17%3A19+-0500&secure%5Bsession_id%5D=2cac92c0-6cbf-4984-99f8-032ccfe5ded0&secure%5Btoken%5D=d973231b319a82ed5de803731401e7a5f8ff1d10b6d47e793113999b00963c3e&format=llm_user) ## Complaints Pro Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication - Multi-Channel Communication **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring - Mobile Alerts - Email Alerts - Real-Time Monitoring - Real-Time Notifications **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring - Social Media Monitoring **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Social Media Integration - Survey/Poll Management - Live Chat - Real-Time Reporting - Support Ticket Tracking - Knowledge Base Management - Customer Complaint Tracking - Real-Time Notifications - Case Management - API - Collaboration Tools - Customizable Templates - AI Copilot - Data Import/Export - Interaction Tracking - Service Level Agreement (SLA) Management - Audit Trail - Issue Management - Real-Time Updates - Corrective and Preventive Actions (CAPA) - Access Controls/Permissions - Self Service Portal - Multi-Channel Management - Third-Party Integrations - Canned Responses - Email Management - Customizable Forms - Surveys & Feedback - Activity Dashboard - Prioritization - Routing - Support Ticket Management - Widgets - Chat/Messaging - Alerts/Escalation - Activity Tracking - SSL Security - Workflow Management - Quality Assurance - Feedback Management - Issue Tracking - Customizable Branding - Tagging - Customer Service Analytics - Assignment Management - Email Templates - Customizable Reports - Reporting/Analytics - Reporting & Statistics - Forms Management **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Alerts/Notifications - Forms Management - Safety Incident Management - Compliance Management - OSHA Compliance - Task Management - Single Sign On - AI Copilot - Disaster Recovery - Document Management - API - Multi-Channel Communication - Customizable Templates - Real-Time Reporting - Corrective and Preventive Actions (CAPA) - Activity Dashboard - Issue Management - Communications Management - Audit Trail - IT Incident Management - Audit Management - Event Logs - Risk Analysis - Workflow Management - Risk Assessment - Incident Reporting - Self Service Portal - Customizable Reports - Ticket Management - Service Level Agreement (SLA) Management - Reminders - On Call Scheduling - Investigation Management - Maintenance Scheduling - Status Tracking **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Complaints Pro Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,721 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,697 reviews) - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,457 reviews)