# Best Conversational Marketing Software - Page 4 *By [Yukta Rustagi](https://research.g2.com/insights/author/yukta-rustagi)* Conversational marketing software, also known as messenger marketing software, engages potential customers with personalized, one-on-one conversations en route to specific product recommendations or offers. Consumer brands leverage this technology to identify interested buyers on [social networks](https://www.g2.com/categories/social-networks) or product websites, answer concerns or questions, determine the best possible sales items, and transfer customers to [payment gateways](https://www.g2.com/categories/payment-gateway) or sales representatives to close transactions. Using built-in [chatbot](https://www.g2.com/categories/chatbots) and [artificial intelligence](https://www.g2.com/categories/artificial-intelligence) technology, sales departments can construct intelligent response flows that will guide visitors through helpful conversations at various touchpoints based on user activity and other details. Businesses can then follow up at a later time with interested customers who do not purchase on the spot, picking up the conversation where it left off. Conversational marketing platforms help provide a higher standard of customer service at scale and simplify the overall buying process for potential customers around the world at any time of day. Successful use of these platforms can also generate valuable, qualified leads, provide high-level insights into customer demographics and preferences, and accelerate the sales cycle. Products in the conversational marketing category typically share features of or integrate with [live chat](https://www.g2.com/categories/live-chat) and [chatbot software](https://www.g2.com/categories/chatbots) to produce real-time, meaningful dialogues with customers at different points in the buying journey. A number of these solutions involve a combination of automated and live human involvement on the business side—for example, chatbots can ping the appropriate salesperson to take control at critical points in the conversation. These products may also integrate with messengers on major [social networks](https://www.g2.com/categories/social-networks) as well as [SMS](https://www.g2.com/categories/mobile-marketing) or [email](https://www.g2.com/categories/email); certain visitor behaviors or trends on company social profiles or websites can trigger conversations. Conversational marketing protects may sync with [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms) or [payment gateways](https://www.g2.com/categories/payment-gateway) to provide detailed product information or complete transactions, respectively. This technology may integrate with or share features of [bot platforms](https://www.g2.com/categories/bot-platforms) to create unique messaging applications suited to the user’s needs. Elements of customer engagement on social networks are comparable to those of [social customer service](https://www.g2.com/categories/bot-platforms) tools. To qualify for inclusion in the Conversational Marketing category, a product must: - Assist in the creation of intelligent messaging bots that engage visitors on one or more channels - Provide tools for creating personalized response flows within conversations - Direct interested buyers to sales reps or online stores for purchasing goods or services in the event of successful conversations - Track customer journeys and allow for follow-ups from chatbots or sales representatives ## Top Conversational Marketing Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) | 4.4/5.0 (14,175 reviews) | CRM-native lead nurturing and conversational workflows | "[All-in-One Hubspot with Seamless Integrations and Invaluable CSM Support](https://www.g2.com/survey_responses/hubspot-marketing-hub-review-12964858)" | | 2 | [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) | 4.4/5.0 (14,165 reviews) | Behavior-triggered email automation with CRM segmentation | "[Powerful, Intuitive Automations That Streamline Email and CRM in ActiveCampaign](https://www.g2.com/survey_responses/activecampaign-review-13041580)" | | 3 | [Qualified](https://www.g2.com/products/qualified/reviews) | 4.9/5.0 (1,490 reviews) | AI SDR pipeline generation inside Salesforce | "[Impressive AI products backed by an exceptional human team.](https://www.g2.com/survey_responses/qualified-review-13038914)" | | 4 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (3,999 reviews) | Multi-location review-to-conversation inbox consolidation | "[Remote Payments and Privacy That Transformed Our Sales](https://www.g2.com/survey_responses/birdeye-review-10004271)" | | 5 | [Podium](https://www.g2.com/products/podium/reviews) | 4.5/5.0 (2,024 reviews) | Missed-lead recovery with AI-automated text follow-up | "[Fees less like a review collection tool and more like a digital front desk](https://www.g2.com/survey_responses/podium-review-12877946)" | | 6 | [Storylane](https://www.g2.com/products/storylane/reviews) | 4.7/5.0 (1,500 reviews) | — | "[Intuitive, Clean UI with Solid Performance and Helpful AI Features](https://www.g2.com/survey_responses/storylane-review-13022553)" | | 7 | [Exceed.ai](https://www.g2.com/products/exceed-ai/reviews) | 4.6/5.0 (84 reviews) | AI-driven lead qualification with conversational email | "[Revolutionized Our Lead Engagement Process](https://www.g2.com/survey_responses/exceed-ai-review-12212318)" | | 8 | [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5.0 (1,843 reviews) | Visitor-to-lead conversion with AI-automated chat flows | "[I honestly didn't expect Lyro AI to work this well](https://www.g2.com/survey_responses/tidio-review-13042494)" | | 9 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,463 reviews) | Omnichannel bot-to-agent conversational routing | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" | | 10 | [SalesCaptain](https://www.g2.com/products/salescaptain-inc-salescaptain/reviews) | 4.3/5.0 (212 reviews) | Omnichannel lead capture with automated follow-up sequences | "[A Great Platform for Sales Productivity](https://www.g2.com/survey_responses/salescaptain-review-13055771)" | ## How Many Conversational Marketing Software Products Does G2 Track? **Total Products under this Category:** 287 ### Category Stats (Jul 2026) - **Average Rating**: 4.53/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: 360Dialog (+0.67%) - Among all products in this category, 360Dialog recorded the largest rating increase compared to last month *Last updated: July 04, 2026* ## How Does G2 Rank Conversational Marketing Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 79,700+ Authentic Reviews - 287+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Conversational Marketing Software Is Best for Your Use Case? - **Leader:** [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - **Highest Performer:** [SalesCaptain](https://www.g2.com/products/salescaptain-inc-salescaptain/reviews) - **Easiest to Use:** [Podium](https://www.g2.com/products/podium/reviews) - **Top Trending:** [HighLevel](https://www.g2.com/products/highlevel/reviews) - **Best Free Software:** [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) --- **Sponsored** ### Quizell Quizell is an AI-powered conversion platform that helps ecommerce brands and B2B marketing teams turn website visitors into qualified buyers through personalized product recommendation quizzes, lead-capture forms, and interactive funnels. Built for teams that need conversion-focused interactive content without writing code, Quizell is used by 25,000+ brands — including Burberry, SharkNinja, Bauerfeind AG, Ouidad, JOTT, and Clear Minds — and has generated over 50 million leads, delivering an average 32% conversion-rate lift for its customers. What Quizell does: The platform combines a drag-and-drop quiz and funnel builder with an AI engine that generates quiz questions, recommends products based on customer responses, and translates content into 25+ languages. Teams can build product recommendation quizzes (the "find your perfect [product]" experience), lead-qualification forms, personalized onboarding funnels, customer feedback and NPS surveys, waitlist capture, and post-purchase upsells. Quizzes can be embedded directly on a website, deployed as a popup or floating button, or shared as a standalone link. Who it's for: Quizell is built for direct-to-consumer brands, ecommerce retailers (Shopify, Wix, BigCommerce, WooCommerce), and B2B marketing teams that want to personalize the shopping or buying experience and capture higher-intent leads. Use cases span fashion, beauty, health and wellness, supplements, home goods, electronics, and B2B SaaS. Key differentiators: Unlike general-purpose form builders such as Typeform or Jotform, Quizell is purpose-built for ecommerce conversion: it includes a native AI product recommendation engine, deep integrations with ecommerce and email platforms, and analytics specifically focused on product-match performance and revenue attribution. Unlike competitors like ConvertFlow, Octane AI, or Heyflow, Quizell offers a true free plan, a faster setup (most quizzes launch in under 30 minutes), and 30+ native integrations including Shopify, Wix, BigCommerce, Klaviyo, HubSpot, Mailchimp, ActiveCampaign, Google Analytics, plus 8,000+ apps via Zapier and 1,000+ via n8n. Pricing and getting started: Quizell offers a free plan with no credit card required, a 7-day free trial on all paid plans, and paid plans starting at $15/month. An Enterprise plan with a dedicated Customer Success Manager, US/EU data center options, and custom SLAs is available for larger teams. Recognition: Quizell is rated 4.8 on G2, 4.9 on the Shopify App Store, and 4.8 on the Wix App Market. The platform is GDPR-compliant, SOC 2-ready, and offers Two-Factor Authentication, custom data residency (US or EU), and SSO for enterprise customers. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1346&secure%5Bchosen_at%5D=2026-07-04T23%3A34%3A53Z&secure%5Bdisplayable_resource_id%5D=1346&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1346&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=165474&secure%5Bresource_id%5D=1346&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversational-marketing&secure%5Btoken%5D=25a6a728578fd3df26271a49c3a8275fd70e40d2726634870d653f40f19ea05f&secure%5Burl%5D=https%3A%2F%2Fquizell.com%2F%3Fsource%3Dg2&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Conversational Marketing Software Products in 2026? ### 1. [Chatfuel](https://www.g2.com/products/chatfuel/reviews) One solution for engagement and sales in private medicine and wellness. Chatfuel is an AI-native operating system for private healthcare and wellness SMBs. It helps service teams shift from manual engagement to scalable revenue growth by reimagining the entire sales cycle. Trained on over 150 billion customer conversations, Chatfuel empowers more than 18,000 businesses to automate and optimize their sales process - from first lead to loyal customer -in as little as 30 seconds. In clinics and wellness centers, a multistage sales process often demands the business owner’s constant involvement, increasing the risk of client drop-off. Chatfuel solves this with a plug-and-play AI agent that captures leads directly from Instagram, Facebook, WhatsApp, and TikTok campaigns, qualifies them, schedules appointments, sends reminders, and manages follow-ups - all automatically. Official Partner of Meta. **Average Rating:** 4.4/5.0 **Total Reviews:** 43 **How Do G2 Users Rate Chatfuel?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Lead Gathering:** 9.7/10 (Category avg: 8.4/10) - **Targeting:** 9.7/10 (Category avg: 8.6/10) - **Analytics:** 7.8/10 (Category avg: 8.4/10) **Who Is the Company Behind Chatfuel?** - **Seller:** [Chatfuel Ai](https://www.g2.com/sellers/chatfuel-ai) - **Year Founded:** 2015 - **HQ Location:** San Francisco, CA - **Twitter:** @chatfuel (25,115 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10910222/ (42 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 84% Small-Business, 13% Mid-Market #### What Are Chatfuel's Pros and Cons? **Pros:** - Affordable (1 reviews) - Automation (1 reviews) - Ease of Use (1 reviews) - Easy Creation (1 reviews) - Easy Setup (1 reviews) **Cons:** - Expensive (1 reviews) - Poor Customer Support (1 reviews) ### What Do G2 Reviewers Say About Chatfuel? *AI-generated summary from verified user reviews* **Pros:** - Users find Chatfuel to be **affordable** , providing great value for automating customer interactions effortlessly. - Users value the **automation capabilities** of Chatfuel, simplifying customer interactions and saving time in communication. - Users find Chatfuel to be **easy to set up and maintain** , making automated customer interactions seamless over time. - Users find **easy creation** with Chatfuel beneficial, allowing effortless conversation automation for their businesses. - Users find **easy setup** with Chatfuel essential for automating customer interactions and efficiently managing orders. **Cons:** - Users are frustrated with Chatfuel's **expensive pricing increases** caused by automatic subscriber count adjustments without clear approval. - Users express frustration over **poor customer support** , feeling dismissed when addressing pricing and account issues. #### What Are Recent G2 Reviews of Chatfuel? **"[Best Chatbot Development Platform](https://www.g2.com/survey_responses/chatfuel-review-8253124)"** **Rating:** 5.0/5.0 stars *— SAHIL Y.* [Read full review](https://www.g2.com/survey_responses/chatfuel-review-8253124) --- **"[Perfect way to create a chatbot !](https://www.g2.com/survey_responses/chatfuel-review-7174097)"** **Rating:** 4.5/5.0 stars *— Guillaume G.* [Read full review](https://www.g2.com/survey_responses/chatfuel-review-7174097) --- #### What Are G2 Users Discussing About Chatfuel? - [Is Chatfuel only for facebook?](https://www.g2.com/discussions/is-chatfuel-only-for-facebook) - [Is Chatfuel a software?](https://www.g2.com/discussions/is-chatfuel-a-software) - 1 comment - [What are the features of chatbot?](https://www.g2.com/discussions/chatfuel-what-are-the-features-of-chatbot) - 2 comments - [What is Chatfuel used for?](https://www.g2.com/discussions/what-is-chatfuel-used-for) - 1 comment ### 2. [Continually](https://www.g2.com/products/continually/reviews) We make sure you never miss another lead from your website. Today, when people visit your site - say to request a product demo - they expect you to reply straight away. Even when its out of hours, or if they're in another time zone. Most websites ask customers to fill in long forms, and provide lots of information. It's an impersonal and unfriendly experience. And as a customer, you don't know when you'll hear back. Research by insidesales.com shows that waiting even 5 minutes to respond to a customer dramatically reduces your chances of closing the business. We give you a single line of code you can add to your site to automatically reply to potential customers and generate more qualified leads without the expense of additional sales people. Continually lets you replace forms with simple messaging, making it easy for customers to get the information they need as quickly as possible. Some examples of what we can do to help you convert website visitors to customers: \* welcome new visitors and ask if there's anything they need help with \* use discovery questions to qualify leads \* quickly book appoinments for hot leads \* build your newsletter list by asking for signups at the right time \* signpost useful content like blog articles, videos or ebooks **Average Rating:** 3.8/5.0 **Total Reviews:** 17 **How Do G2 Users Rate Continually?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.6/10 (Category avg: 8.4/10) - **Targeting:** 8.0/10 (Category avg: 8.6/10) - **Analytics:** 5.7/10 (Category avg: 8.4/10) **Who Is the Company Behind Continually?** - **Seller:** [Continually](https://www.g2.com/sellers/continually) - **Year Founded:** 2017 - **HQ Location:** Belfast, Northern Ireland - **Twitter:** @UseContinually (252 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18323407/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 88% Small-Business, 12% Mid-Market #### What Are Recent G2 Reviews of Continually? **"[Possibibly the best value for money](https://www.g2.com/survey_responses/continually-review-6700586)"** **Rating:** 5.0/5.0 stars *— Massimo C.* [Read full review](https://www.g2.com/survey_responses/continually-review-6700586) --- **"[Chatbot Experience at its Best](https://www.g2.com/survey_responses/continually-review-4874201)"** **Rating:** 5.0/5.0 stars *— Jean Bertin C.* [Read full review](https://www.g2.com/survey_responses/continually-review-4874201) --- #### What Are G2 Users Discussing About Continually? - [What is Continually used for?](https://www.g2.com/discussions/what-is-continually-used-for) ### 3. [Meera](https://www.g2.com/products/meera/reviews) Meera is an AI-powered texting platform that helps you reach customers who don’t pick up the phone or respond to email. It engages prospects automatically, qualifies them through human-like conversations, and hands them off to your team when they’re ready to talk. So your reps spend less time following up—and more time closing deals. **Average Rating:** 4.7/5.0 **Total Reviews:** 18 **How Do G2 Users Rate Meera?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Lead Gathering:** 9.0/10 (Category avg: 8.4/10) - **Targeting:** 9.2/10 (Category avg: 8.6/10) - **Analytics:** 8.8/10 (Category avg: 8.4/10) **Who Is the Company Behind Meera?** - **Seller:** [Meera Conversational A.I](https://www.g2.com/sellers/meera-conversational-a-i) - **Company Website:** https://www.meera.ai - **Year Founded:** 2023 - **HQ Location:** New York, New York, United States - **LinkedIn® Page:** https://www.linkedin.com/company/meeradotai/ (50 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services - **Company Size:** 47% Mid-Market, 42% Small-Business #### What Are Meera's Pros and Cons? **Pros:** - Automation (6 reviews) - Helpful (6 reviews) - Ease of Use (5 reviews) - Time-saving (5 reviews) - Business Enhancement (4 reviews) **Cons:** - Difficult Setup (2 reviews) - Learning Curve (2 reviews) - Poor UI Design (2 reviews) - Time-Consuming (2 reviews) - Confusion (1 reviews) ### What Do G2 Reviewers Say About Meera? *AI-generated summary from verified user reviews* **Pros:** - Users are impressed by Meera's **automation capabilities** , particularly its effective lead generation and seamless customer engagement. - Users find Meera to be **extremely helpful** in engaging clients and reducing churn effectively. - Users value the **ease of use** of Meera, facilitating quick engagement and seamless integration into workflows. - Users value the **time-saving features** of Meera, quickly engaging leads and boosting efficiency in customer service. - Users commend Meera for its **cost-effectiveness and ease of use** , enhancing operational efficiency and customer engagement. **Cons:** - Users find the **difficult setup** requiring experimentation, though support is available to assist with configurations. - Users find the **learning curve steep** as the UI can be challenging to master initially. - Users find the **poor UI design** of Meera challenging to navigate and recommend a modern upgrade. - Users find the **time-consuming message process** frustrating, desiring quicker and more efficient communication with clients. - Users found the **reporting confusing** at times, impacting their overall understanding of the product. #### What Are Recent G2 Reviews of Meera? **"[Effortless Lead Revitalization with Automated Compliance](https://www.g2.com/survey_responses/meera-review-13054919)"** **Rating:** 4.5/5.0 stars *— Nathan M.* [Read full review](https://www.g2.com/survey_responses/meera-review-13054919) --- **"[Streamlined lead engagement with smart automation](https://www.g2.com/survey_responses/meera-review-11598404)"** **Rating:** 5.0/5.0 stars *— Luke S.* [Read full review](https://www.g2.com/survey_responses/meera-review-11598404) --- ### 4. [Appier AIRIS (formerly Woopra)](https://www.g2.com/products/appier-airis-formerly-woopra/reviews) Woopra is a Customer Journey Analytics solution that is redefining how companies understand, analyze, engage and retain their customers. The platform is designed to fuel optimization and growth throughout the entire customer lifecycle. Leveraging individual-level data to aggregate analytics reports for full lifecycle insights that bridge departmental gaps. Woopra’s proprietary tracking technology tracks usage across your website, product and mobile applications. In addition, the platform offers 51+ one-click integrations with partners such as Salesforce, Marketo, Intercom and Segment to seamlessly unify disparate data points across tools and teams. As data flows into Woopra, People Profiles reveal a full behavioral history for each user, from their first touch to conversion and beyond. Making every engagement an opportunity to create more personalized experiences and support. Advanced analytics features include non-linear Customer Journeys, Trends and Retention reports powered by consolidated data. Translating numbers into people and opening entirely new views of the who, the what and the how in your data. Finally, Woopra's Triggers empower teams to take real-time action on their data. Automatically personalize page content, trigger a chat message, enrolls segments drip campaigns, update a lead status or customize a promotion with zero latency. Combined with powerful behavioral and demographic data, companies are able to deliver personalized experiences through the right channel, at the right time. With more than 200,000 users and 1,000 innovative customers across the world, Woopra provides the first unified analytics solution that is used by SaaS, eCommerce and On-Demand services for understanding, engaging and connecting with customers through data. **Average Rating:** 4.4/5.0 **Total Reviews:** 197 **How Do G2 Users Rate Appier AIRIS (formerly Woopra)?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) **Who Is the Company Behind Appier AIRIS (formerly Woopra)?** - **Seller:** [Appier](https://www.g2.com/sellers/appier) - **Year Founded:** 2012 - **HQ Location:** Taipei, Taiwan - **Twitter:** @GoAppier (1,230 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/appier/ (869 employees on LinkedIn®) - **Ownership:** TYO: 4180 **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 53% Small-Business, 34% Mid-Market #### What Are Appier AIRIS (formerly Woopra)'s Pros and Cons? **Pros:** - Insights Generation (8 reviews) - Results (6 reviews) - Reporting (5 reviews) - Customer Understanding (3 reviews) - Data Management (3 reviews) **Cons:** - Complexity (2 reviews) - Difficult Customization (2 reviews) - Difficult Learning (2 reviews) - Feature Limitations (2 reviews) - Integration Issues (2 reviews) ### What Do G2 Reviewers Say About Appier AIRIS (formerly Woopra)? *AI-generated summary from verified user reviews* **Pros:** - Users value the **real-time insights** generated by Appier AIRIS, enhancing decision-making and improving customer understanding. - Users value the **real-time analytics** of Appier AIRIS, empowering them to make rapid, informed business decisions. - Users commend the **flexible reporting** of Appier AIRIS, enabling tailored insights for informed business decisions. - Users value the **comprehensive customer understanding** provided by Appier AIRIS, enhancing insights and driving conversions effectively. - Users value the **centralized data collection** of Appier AIRIS, facilitating insights through professional visualization reports and support. **Cons:** - Users find the **onboarding process complicated** , citing complexity in built-in formulas and occasional malfunctions. - Users face **difficult customization** challenges with Appier AIRIS, limiting specific reporting for their unique analytical needs. - Users find a **difficult learning curve** with Appier AIRIS, especially those new to analytics and data management. - Users express disappointment with **feature limitations** , noting insufficient report types and restricted data analysis timeframe. - Users face **integration challenges** with some third-party tools, which can lead to data discrepancies or setup difficulties. #### What Are Recent G2 Reviews of Appier AIRIS (formerly Woopra)? **"[Excellent customer support and easy to use](https://www.g2.com/survey_responses/appier-airis-formerly-woopra-review-11756368)"** **Rating:** 4.0/5.0 stars *— Vicky Fang 房華娟 .* [Read full review](https://www.g2.com/survey_responses/appier-airis-formerly-woopra-review-11756368) --- **"[" Irreplaceable; Technique Tool for Marketing"](https://www.g2.com/survey_responses/appier-airis-formerly-woopra-review-7817933)"** **Rating:** 5.0/5.0 stars *— Verified User in Education Management* [Read full review](https://www.g2.com/survey_responses/appier-airis-formerly-woopra-review-7817933) --- #### What Are G2 Users Discussing About Appier AIRIS (formerly Woopra)? - [What is Woopra used for?](https://www.g2.com/discussions/what-is-woopra-used-for) - [What does Woopra do?](https://www.g2.com/discussions/what-does-woopra-do) - 1 comment - [How do I track a user journey on my website?](https://www.g2.com/discussions/how-do-i-track-a-user-journey-on-my-website) - 1 comment - [What is woopra com?](https://www.g2.com/discussions/what-is-woopra-com) - 1 comment - [How do you use Woopra?](https://www.g2.com/discussions/how-do-you-use-woopra) - 1 comment ### 5. [Spotler Activate](https://www.g2.com/products/spotler-activate/reviews) Spotler Activate is a dynamic Customer Data Platform (CDP) designed to empower businesses to create hyper-personalised customer journeys and high-impact campaigns across multiple channels. By seamlessly merging web visitor data with existing customer information, Spotler Activate provides a 360-degree view of each customer, building comprehensive profiles that allow for tailored, data-driven marketing efforts. The platform's journey builder offers a user-friendly drag-and-drop editor, enabling marketers to create and optimise campaigns with conditional triggers and real-time integrations effortlessly. With powerful personalisation features, Spotler Activate can adapt to individual customer preferences and purchasing stages, enhancing the shopping experience by displaying real-time, relevant product recommendations across webshops, emails, and other digital touchpoints. A/B testing and segmentation tools are embedded within Spotler Activate, allowing businesses to refine their personalisation strategies continually. The platform also supports robust audience segmentation with its Audience Builder tool, utilising diverse variables to target precise customer segments effectively. Spotler Activate boosts customer engagement by synchronising messaging across multiple channels, providing real-time persuasive elements, like purchase urgency cues, and enabling automated A/B tests to determine the best-performing content variations. Spotler Activate integrates smoothly with popular software, including e-commerce solutions like Magento and PrestaShop, and supports APIs and web push notifications, enhancing its functionality. Businesses can leverage lifecycle management, RFM modelling, and a meta conversions API for comprehensive campaign insights and strategic decision-making. With Spotler's support services, users benefit from comprehensive training and expert assistance to maximise the platform's potential. Spotler Activate is ideal for marketers aiming to elevate personalisation, drive conversions, and build stronger customer loyalty through data-driven, automated marketing strategies. **Average Rating:** 4.5/5.0 **Total Reviews:** 15 **How Do G2 Users Rate Spotler Activate?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Spotler Activate?** - **Seller:** [Spotler Group](https://www.g2.com/sellers/spotler-group-a3f6b7c0-24fb-4205-9f31-02f8a1d43e29) - **Year Founded:** 2001 - **HQ Location:** Rotterdam, NL - **LinkedIn® Page:** https://www.linkedin.com/company/spotler-group/ (164 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail - **Company Size:** 53% Small-Business, 40% Mid-Market #### What Are Recent G2 Reviews of Spotler Activate? **"[Easy to use and usefull customer data platform with focus on personalization](https://www.g2.com/survey_responses/spotler-activate-review-5350417)"** **Rating:** 5.0/5.0 stars *— Wes v.* [Read full review](https://www.g2.com/survey_responses/spotler-activate-review-5350417) --- **"[Squeezely helps us create personalized experiences for our customers](https://www.g2.com/survey_responses/spotler-activate-review-5353795)"** **Rating:** 4.5/5.0 stars *— Bas V.* [Read full review](https://www.g2.com/survey_responses/spotler-activate-review-5353795) --- #### What Are G2 Users Discussing About Spotler Activate? - [What is Squeezely used for?](https://www.g2.com/discussions/what-is-squeezely-used-for) - [What is Datatrics Predictive Marketing used for?](https://www.g2.com/discussions/what-is-datatrics-predictive-marketing-used-for) ### 6. [Whisbi](https://www.g2.com/products/whisbi/reviews) Whisbi provides a mobile-first conversational sales & marketing platform for B2C enterprises. Our solution creates an opportunity for Sales & Marketing professionals to increase sales conversion, improve live engagement and provide a differentiating online customer experience. Whisbi combines all contact channels like video-call, chat, chatbot, click-to-call or a traditional phone call into one centralized data-driven UI for your customers. Enhanced by a BI engine, Whisbi provides the right channel for the right customer at the right time. The Whisbi solution easily integrates with existing infrastructures, ranging from call centers to physical stores and virtual showrooms. A simple inclusion of the solution on websites provides the ability to drive a truly omnichannel customer experience that significantly increases online conversion rates. We offer a world-class conversational platform for sales & marketing and are able to share industry-specific insights & expertise. We have unparalleled experience working closely with global enterprises in telecommunications, automotive, travel, and insurance & banking. Our solutions have managed over: 700M impressions, 47M clicks, 18M call requests, 10M conversations To date, we have delivered over 1.5M sales to our clients globally. And we’re just getting started! Whisbi puts human interactions at the center of the online customer experience and increases the ROI of digital marketing campaigns. It allows brands to better capitalize on their website traffic, increase their NPS score, differentiate through CX and sell more online. We integrate with the best marketing & sales solutions including Salesforce, Google Adwords, Google Analytics & Adobe Marketing Cloud, helping to deliver more powerful insights into the full customer journey. In essence, Whisbi enables modern marketing and sales teams to deliver multichannel experiences that support & complement existing digital commerce systems. **Average Rating:** 4.4/5.0 **Total Reviews:** 18 **How Do G2 Users Rate Whisbi?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Lead Gathering:** 7.5/10 (Category avg: 8.4/10) - **Targeting:** 7.2/10 (Category avg: 8.6/10) - **Analytics:** 7.1/10 (Category avg: 8.4/10) **Who Is the Company Behind Whisbi?** - **Seller:** [Whisbi](https://www.g2.com/sellers/whisbi) - **Year Founded:** 2008 - **HQ Location:** Barcelona, Catalonia - **Twitter:** @Whisbi (11,225 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/476615/ (36 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Automotive, Telecommunications - **Company Size:** 61% Enterprise, 22% Mid-Market #### What Are Recent G2 Reviews of Whisbi? **"[Whisbi videochat](https://www.g2.com/survey_responses/whisbi-review-1806705)"** **Rating:** 4.0/5.0 stars *— Christian F.* [Read full review](https://www.g2.com/survey_responses/whisbi-review-1806705) --- **"[One to many for automotive company](https://www.g2.com/survey_responses/whisbi-review-1791198)"** **Rating:** 5.0/5.0 stars *— Victor H.* [Read full review](https://www.g2.com/survey_responses/whisbi-review-1791198) --- #### What Are G2 Users Discussing About Whisbi? - [What is Whisbi used for?](https://www.g2.com/discussions/what-is-whisbi-used-for) ### 7. [Automat](https://www.g2.com/products/automat/reviews) Automat is a conversation company. Conversations are the best way to sell, and this is why we bring the power of sales conversations to your eCommerce—at scale. Ecommerce companies staff their websites and increase sales with Virtual Product Advisors. These AI-powered advisors are trained to have automated one-on-one conversations with consumers, provide personalized recommendations, and ultimately give them the boost in confidence they need to buy - just like a real salesperson would. We partner with the world's largest B2C retailers and brands and consistently deliver higher first-party insight, conversion rates, and order value.  **Average Rating:** 4.6/5.0 **Total Reviews:** 17 **How Do G2 Users Rate Automat?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Lead Gathering:** 7.3/10 (Category avg: 8.4/10) - **Targeting:** 8.3/10 (Category avg: 8.6/10) - **Analytics:** 8.3/10 (Category avg: 8.4/10) **Who Is the Company Behind Automat?** - **Seller:** [Automat Technologies](https://www.g2.com/sellers/automat-technologies) - **Year Founded:** 2014 - **HQ Location:** Montreal, QC - **Twitter:** @automat_inc (527 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/salesfloor/ (63 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Cosmetics, Consumer Goods - **Company Size:** 72% Enterprise, 17% Small-Business #### What Are Recent G2 Reviews of Automat? **"[Love the capability!](https://www.g2.com/survey_responses/automat-review-4045903)"** **Rating:** 4.0/5.0 stars *— Verified User in Cosmetics* [Read full review](https://www.g2.com/survey_responses/automat-review-4045903) --- **"[Beauty Conversation Experts ](https://www.g2.com/survey_responses/automat-review-3047366)"** **Rating:** 5.0/5.0 stars *— Jaqueleen L.* [Read full review](https://www.g2.com/survey_responses/automat-review-3047366) --- #### What Are G2 Users Discussing About Automat? - [What is Automat used for?](https://www.g2.com/discussions/what-is-automat-used-for) ### 8. [Flowcart](https://www.g2.com/products/flowcart/reviews) Ecommerce brands leak revenue at acquisition and retention. Ad clicks bounce. Email and SMS campaigns sit unread at under 20% open rates. Flowcart fixes both on WhatsApp, where open rates exceed 90%. And with in-chat checkout that converts every conversation into a completed sale without a single redirect. In-Chat Checkout: Customers search products, ask questions, add to cart, and pay right inside WhatsApp. Zero redirects. Zero drop-offs. AI-Powered Retention Flows: Automated win-back flows re-engage lapsed customers. Reorder flows reach repeat buyers at the right moment. Upsell flows surface relevant products post-purchase. All run on autopilot after one-time setup. Abandoned Cart and Journey Recovery: Recover abandoned carts and pre-cart drop-offs with personalised WhatsApp reminders. CTWA Flows: Every ad click enters a campaign-specific AI flow ending in in-chat payment. Retarget ad clicks with broadcasts too. Broadcasts: Send personalised broadcasts that end in checkout. **Average Rating:** 4.6/5.0 **Total Reviews:** 14 **How Do G2 Users Rate Flowcart?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.3/10 (Category avg: 8.4/10) - **Targeting:** 9.0/10 (Category avg: 8.6/10) - **Analytics:** 9.2/10 (Category avg: 8.4/10) **Who Is the Company Behind Flowcart?** - **Seller:** [Flowcart](https://www.g2.com/sellers/flowcart) - **Year Founded:** 2020 - **HQ Location:** Nairobi, KE - **LinkedIn® Page:** https://www.linkedin.com/company/flow-cart/ (41 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 80% Small-Business, 13% Mid-Market #### What Are Flowcart's Pros and Cons? **Pros:** - Customer Support (5 reviews) - Efficiency (5 reviews) - Helpful (5 reviews) - Automation (4 reviews) - Ease of Use (3 reviews) **Cons:** - Limited Customization (2 reviews) - Software Bugs (2 reviews) - Buggy Features (1 reviews) - Complex Usability (1 reviews) - Inadequate Reporting (1 reviews) ### What Do G2 Reviewers Say About Flowcart? *AI-generated summary from verified user reviews* **Pros:** - Users commend Flowcart for its **responsive customer support** , ensuring timely assistance during technical issues and enhancing operations. - Users value the **efficiency** of Flowcart, enabling smooth operations and direct communication with customers through integration. - Users find Flowcart's **ease of use** exceptional, enhancing customer communication and order management seamlessly. - Users commend the **automation features** of Flowcart, facilitating instant order management and enhancing customer communication efficiently. - Users value the **ease of use** of Flowcart, enjoying seamless operations and fast customer support for daily tasks. **Cons:** - Users find the **limited customization options** in Flowcart restrictive, hindering adaptability to unique local needs and workflows. - Users note that **software bugs** can disrupt operations, though they are usually resolved quickly. - Users note that **buggy features** significantly impact their operations, leading to frustration and diminished productivity. - Users find the **interface limiting** when customizing replies or setting up complex workflows in Sukhiba. - Users report **inadequate reporting** that hampers operations during system issues, which can be quite frustrating. #### What Are Recent G2 Reviews of Flowcart? **"[Streamlined WhatsApp Sales with Orders, Organized Chats, and Smart Automation](https://www.g2.com/survey_responses/flowcart-review-12457432)"** **Rating:** 4.5/5.0 stars *— Mercy N.* [Read full review](https://www.g2.com/survey_responses/flowcart-review-12457432) --- **"[Fantastic Support and Smooth Go-Live with Flowcart](https://www.g2.com/survey_responses/flowcart-review-12470048)"** **Rating:** 4.5/5.0 stars *— Kate S.* [Read full review](https://www.g2.com/survey_responses/flowcart-review-12470048) --- ### 9. [iAdvize](https://www.g2.com/products/iadvize/reviews) iAdvize is an AI Shopping Assistant designed to turn more shoppers into customers by delivering sales-first AI that knows when and how to sell. Unlike traditional chatbots built for support, our platform is purpose-built for e-commerce conversion—removing buying blockers, answering critical pre-purchase questions, and guiding shoppers confidently toward checkout. At the heart of iAdvize is a proactive, brand-aligned AI that engages shoppers at the moments that matter most. Whether they're navigating a complex catalog on a product listing page, hesitating on a product detail page, or stalling at checkout, the AI Shopping Assistant surfaces personalized recommendations, instant answers, and seamless add-to-cart flows—all within a branded conversational experience. iAdvize powers digital conversations for more than 350 brands, generating over $1 billion in annual online revenue. We've analyzed millions of shopper interactions across every touchpoint and used those insights to build a platform that adapts to your tone of voice, reflects your brand identity, and continuously improves based on real performance data. Our AI Designer gives you complete control: upload your product catalog, configure tone and behavior, and create custom workflows without touching code. The Campaign Manager lets you deploy strategically—targeting by page type, traffic source, or shopper behavior to trigger the right engagement at the right time. And with Shopper Insights, you get full transparency into how every AI interaction impacts your KPIs, from engagement rates to conversion lift and average order value. Built with a dedicated Shopify integration for plug-and-play deployment, iAdvize is also e-commerce platform agnostic—integrating seamlessly with any storefront. Non-technical teams can configure, test, and optimize without developer resources, enabling fast experimentation and measurable impact. From proactive engagement widgets and smart product discovery to cross-sell recommendations and checkout support, iAdvize delivers the speed and clarity shoppers need to move from browsing to buying—with confidence. **Average Rating:** 4.7/5.0 **Total Reviews:** 28 **How Do G2 Users Rate iAdvize?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Targeting:** 9.0/10 (Category avg: 8.6/10) - **Analytics:** 8.1/10 (Category avg: 8.4/10) **Who Is the Company Behind iAdvize?** - **Seller:** [iAdvize](https://www.g2.com/sellers/iadvize) - **Year Founded:** 2010 - **HQ Location:** Nantes, France - **Twitter:** @iadvize (7,328 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/535762/ (186 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 40% Mid-Market, 37% Enterprise #### What Are iAdvize's Pros and Cons? **Pros:** - Helpful (5 reviews) - Customer Engagement (3 reviews) - Customer Support (3 reviews) - Ease of Use (3 reviews) - Engagement (3 reviews) **Cons:** - Chat Management (1 reviews) - Connectivity Issues (1 reviews) - Feature Issues (1 reviews) - Inadequate Reporting (1 reviews) - Integration Issues (1 reviews) ### What Do G2 Reviewers Say About iAdvize? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **helpfulness** of iAdvize, significantly enhancing customer interactions and boosting conversion rates. - Users value the **superior customer engagement** provided by iAdvize, transforming interactions and enhancing overall satisfaction. - Users commend iAdvize for its **exceptional customer support** , enhancing engagement and ensuring successful implementation and integration. - Users love the **user-friendly interface** of iAdvize, making configuration and implementation a breeze for teams. - Users highlight the **exceptional engagement** and support from iAdvize, driving impressive results and optimizing customer interactions. **Cons:** - Users find it **inconvenient** that iAdvize's chat management isn't integrated with Microsoft Teams, limiting team collaboration. - Users find the **connectivity issues** inconvenient, as messaging conversations can't link to Microsoft Teams effectively. - Users often find **missing features** in iAdvize, affecting the clarity of agent transfers and reporting capabilities. - Users experience **inadequate reporting** in iAdvize, with limited insights impacting decision-making and overall effectiveness. - Users find it frustrating that **messaging integration issues** hinder seamless communication with their Microsoft Teams chats. #### What Are Recent G2 Reviews of iAdvize? **"[iAdvize Boosts Product Discovery and Conversational Commerce on LG.com](https://www.g2.com/survey_responses/iadvize-review-12791707)"** **Rating:** 4.5/5.0 stars *— Girish J.* [Read full review](https://www.g2.com/survey_responses/iadvize-review-12791707) --- **"[Innovative Chatbot That Cuts Inquiries and Streamlines Support](https://www.g2.com/survey_responses/iadvize-review-12455845)"** **Rating:** 4.0/5.0 stars *— Jennifer G.* [Read full review](https://www.g2.com/survey_responses/iadvize-review-12455845) --- #### What Are G2 Users Discussing About iAdvize? - [What is iAdvize used for?](https://www.g2.com/discussions/what-is-iadvize-used-for) - 1 upvote ### 10. [Zoovu](https://www.g2.com/products/zoovu/reviews) Zoovu is the next generation digital commerce search platform that merges context and meaning across channels to help brands and retailers have rich, personalized conversations with their customers. Zoovu’s proprietary AI naturally understands and speaks the customer’s language by turning technical specs into an easy-to-understand conversation. Ultimately adapting to the customer’s conversation style to help better engage, educate and empower them in making purchase decisions in the moments that matter. With Zoovu's world-class semantic library you can easily interpret the context and intent behind your customers' every search. More than 3,500 brands and retailers use Zoovu to engage, educate and empower shoppers to find and buy the right product, including Amazon, P&G, Whirlpool and Microsoft. Zoovu operates worldwide in 500+ product categories, across all languages. **Average Rating:** 3.8/5.0 **Total Reviews:** 18 **How Do G2 Users Rate Zoovu?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **Lead Gathering:** 5.6/10 (Category avg: 8.4/10) - **Targeting:** 8.3/10 (Category avg: 8.6/10) - **Analytics:** 5.6/10 (Category avg: 8.4/10) **Who Is the Company Behind Zoovu?** - **Seller:** [Zoovu](https://www.g2.com/sellers/zoovu) - **Year Founded:** 2006 - **HQ Location:** Boston, MA - **Twitter:** @Zoovu (1,369 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/zoovu (138 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Goods - **Company Size:** 47% Small-Business, 26% Mid-Market #### What Are Recent G2 Reviews of Zoovu? **"[Excited to launch our first assistant!](https://www.g2.com/survey_responses/zoovu-review-2969167)"** **Rating:** 5.0/5.0 stars *— Kerri M.* [Read full review](https://www.g2.com/survey_responses/zoovu-review-2969167) --- **"[What we have looking for?](https://www.g2.com/survey_responses/zoovu-review-4020143)"** **Rating:** 4.0/5.0 stars *— Archie A.* [Read full review](https://www.g2.com/survey_responses/zoovu-review-4020143) --- ### 11. [Collect.chat](https://www.g2.com/products/collect-chat/reviews) Collect.chat is an interactive chatbot that collects data from your website visitors by asking scripted questions – 24/7, fully on autopilot. Whenever a user response is recorded, you get an email notification. Anyone can build the chatbot with zero coding knowledge and install it in seconds. You can collect leads, feedbacks and book meetings with your customers. Integrate the chatbot with any tool you use in your workflow. **Average Rating:** 4.6/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Collect.chat?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) **Who Is the Company Behind Collect.chat?** - **Seller:** [Micro.company](https://www.g2.com/sellers/micro-company) - **Year Founded:** 2021 - **HQ Location:** Newark, DE - **Twitter:** @microdotcompany (333 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microdotcompany/ (12 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 71% Small-Business, 29% Mid-Market #### What Are Collect.chat's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Efficiency (1 reviews) - Helpful (1 reviews) **Cons:** - Dashboard Issues (1 reviews) - Limited Features (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About Collect.chat? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Collect.chat, reporting a significant increase in leads generated. - Users note the **efficiency in generating leads** with Collect.chat, experiencing significant increases in their lead numbers. - Users find Collect.chat's ability to generate leads to be **extremely helpful** , resulting in significant lead increases. **Cons:** - Users find the **dashboard interface unfriendly** and express a desire for more features in future updates. - Users feel the **limited features** of Collect.chat hinder UX, expressing a desire for more functionality in the future. - Users feel the **missing features** in Collect.chat's dashboard hinder usability and desire improvement in future updates. #### What Are Recent G2 Reviews of Collect.chat? **"[Simple, easy-to-use conversational marketing chat bot](https://www.g2.com/survey_responses/collect-chat-review-1662815)"** **Rating:** 5.0/5.0 stars *— Verified User in Internet* [Read full review](https://www.g2.com/survey_responses/collect-chat-review-1662815) --- **"[Best tools and application for customers clients connect.](https://www.g2.com/survey_responses/collect-chat-review-5238037)"** **Rating:** 4.5/5.0 stars *— Diwakar K.* [Read full review](https://www.g2.com/survey_responses/collect-chat-review-5238037) --- #### What Are G2 Users Discussing About Collect.chat? - [What is Collect.chat used for?](https://www.g2.com/discussions/what-is-collect-chat-used-for) ### 12. [11Sight](https://www.g2.com/products/11sight/reviews) At 11Sight, we are redefining customer interactions with AI-powered conversational agents that handle customer inquiries, book appointments, and close sales without human intervention—24/7, across all channels. Our conversational AI Agents serve as the first point of contact for customer and prospect conversations. They work with their human counterparts, either resolve the customer requests or escalate them as appropriate. They are built to answer and to ask questions to drive desired outcomes. They reduce costs, increase revenues, and customer satisfaction. We are in production with hundreds of dealers and growing fast. A dealership using 11Sight’s AI Service Assistant reported: ✔ All customer calls handled 24/7 with no wait time, improving customer satisfaction ✔ Appointments and service revenue doubled ✔ Routine tasks fully automated, load on team members significantly reduced With our existing customers and sales channels, we expect to exceed $2.5M ARR by the end of 2025. 11Sight is a Delaware C-Corp founded by two Bay Area veteran entrepreneurs, Aleks Gollu and Farokh Eskafi. They have two positive exits each, one together. We have three patents and a fourth pending. **Average Rating:** 4.6/5.0 **Total Reviews:** 63 **How Do G2 Users Rate 11Sight?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10) - **Lead Gathering:** 10.0/10 (Category avg: 8.4/10) - **Targeting:** 10.0/10 (Category avg: 8.6/10) - **Analytics:** 10.0/10 (Category avg: 8.4/10) **Who Is the Company Behind 11Sight?** - **Seller:** [11Sight](https://www.g2.com/sellers/11sight) - **Year Founded:** 2016 - **HQ Location:** Berkeley, US - **Twitter:** @11Sight - **LinkedIn® Page:** https://www.linkedin.com/company/elevensight/ (31 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 70% Small-Business, 13% Mid-Market #### What Are 11Sight's Pros and Cons? **Pros:** - Ease of Use (12 reviews) - Time-saving (10 reviews) - Video Calls (10 reviews) - Easy Setup (9 reviews) - Helpful (9 reviews) **Cons:** - Limited Customization (5 reviews) - Missing Features (5 reviews) - Limited Analytics (4 reviews) - Limited Features (4 reviews) - Intuitiveness (3 reviews) ### What Do G2 Reviewers Say About 11Sight? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of 11Sight, enabling seamless, instant video conversations and efficient lead qualification. - Users value 11Sight for its **time-saving capabilities** , enabling instant video conversations and swift lead qualification. - Users appreciate the **frictionless video call experience** of 11Sight, enabling seamless and immediate customer connections. - Users value the **easy setup** of 11Sight, allowing quick integration without the hassle of software installation. - Users value the **instant video communication** of 11Sight, enhancing lead engagement and making conversations feel natural. **Cons:** - Users find the **limited customization options** in 11Sight restrict their ability to tailor the experience to their needs. - Users note the **lack of advanced features** in 11Sight, impacting team collaboration and brand consistency. - Users find the **limited analytics** of 11Sight constraining, seeking enhanced tracking and reporting capabilities for better insights. - Users express concerns over **limited features** like basic call recording and insufficient team management capabilities in 11Sight. - Users find the **interface less intuitive** and desire more customization options for an improved experience. #### What Are Recent G2 Reviews of 11Sight? **"[Enhancing Customer Experience Through Live Interactions](https://www.g2.com/survey_responses/11sight-review-12871840)"** **Rating:** 5.0/5.0 stars *— Preeti Y.* [Read full review](https://www.g2.com/survey_responses/11sight-review-12871840) --- **"[Instant Video Connection](https://www.g2.com/survey_responses/11sight-review-12975979)"** **Rating:** 4.0/5.0 stars *— Bavaliya A.* [Read full review](https://www.g2.com/survey_responses/11sight-review-12975979) --- #### What Are G2 Users Discussing About 11Sight? - [What is 11Sight used for?](https://www.g2.com/discussions/what-is-11sight-used-for) - 1 comment ### 13. [Alta | AI GTM System of Actions](https://www.g2.com/products/alta-ai-gtm-system-of-actions/reviews) Alta is an AI GTM System of Actions that enables B2B sales and marketing teams to automate top-of-funnel execution across prospecting, outreach, lead qualification, calling, and pipeline analytics through a unified system of AI agents. Designed for revenue teams at growth-stage and enterprise B2B companies, Alta replaces the fragmented stack of point solutions typically used across SDR workflows, inbound qualification, and ad targeting. The platform centers on three AI agents — Katie, Alex, and Luna — that share a unified data layer, allowing signal from each channel to inform and improve the others automatically. Katie – AI SDR Agent handles outbound research and execution. It pulls from CRM data and 50+ external sources to identify high-intent accounts, builds prospect lists based on buying signals, and runs multi-channel outreach sequences across email, LinkedIn, and phone. Katie also syncs audience data with ad platforms including Google Ads and Meta to align outbound prospecting with paid campaigns. Alex – AI Calling and Inbound Agent manages inbound lead qualification and outbound calling. Alex conducts AI-driven voice conversations, scores lead intent, routes qualified buyers to the appropriate sales representative, books meetings directly to calendar, and surfaces cross-sell and upsell opportunities within existing accounts. Conversation data feeds back into targeting and ad audiences. Luna – AI Growth and Intelligence Agent serves as the analytics and operations layer. Luna monitors pipeline health in real time, identifies bottlenecks and anomalies, alerts revenue teams to key changes, and integrates with CRM systems, ad platforms, and data sources to consolidate reporting without manual input. Key capabilities and product characteristics: - Unified AI agent system covering prospecting, outreach, calling, inbound qualification, and pipeline intelligence in one platform - Multi-channel outreach orchestration across email, LinkedIn, and phone with automated personalization - Inbound-to-outbound data loop: signals from calls and inbound activity automatically sharpen outbound targeting and ad audiences - Native integrations with HubSpot, Salesforce, Google Ads, Meta, Slack, and 50+ additional platforms - SOC 2 Type II and ISO certified Alta is used by B2B revenue teams across industries including technology, financial services, and SaaS. Customers include Snowflake, Deel, and Riverside.fm. **Average Rating:** 4.8/5.0 **Total Reviews:** 37 **How Do G2 Users Rate Alta | AI GTM System of Actions?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) - **Lead Gathering:** 10.0/10 (Category avg: 8.4/10) - **Targeting:** 9.7/10 (Category avg: 8.6/10) - **Analytics:** 9.7/10 (Category avg: 8.4/10) **Who Is the Company Behind Alta | AI GTM System of Actions?** - **Seller:** [Alta | Al Powered Revenue Platform](https://www.g2.com/sellers/alta-al-powered-revenue-platform) - **Company Website:** https://www.altahq.com/ - **Year Founded:** 2023 - **HQ Location:** NYC - **LinkedIn® Page:** https://www.linkedin.com/company/altahqdotcom/ (59 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 62% Small-Business, 35% Mid-Market #### What Are Alta | AI GTM System of Actions's Pros and Cons? **Pros:** - Automation (20 reviews) - Integrations (16 reviews) - Time-saving (16 reviews) - Helpful (15 reviews) - Personalization (15 reviews) **Cons:** - Learning Curve (6 reviews) - Steep Learning Curve (5 reviews) - Difficult Setup (3 reviews) - Overwhelming (2 reviews) - Sales Issues (2 reviews) ### What Do G2 Reviewers Say About Alta | AI GTM System of Actions? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **automation capabilities** of Alta, enabling efficient lead prioritization and personalized outreach for sales success. - Users appreciate the **deep integration with CRM** , enabling effortless tracking and enhancing efficiency throughout the prospecting cycle. - Users commend the **time-saving attributes** of Alta, enhancing efficiency in prospecting and outreach processes. - Users love the **personalized AI-driven prospecting** of Alta, enhancing engagement and simplifying outreach processes effectively. - Users value the **high level of personalization** in Alta, enhancing prospecting with tailored communications and insights. **Cons:** - Users face a **steep learning curve** with the platform's complex setup and AI variable prompts, needing more guidance. - Users note a **steep learning curve** with Alta, making initial setup and understanding AI features challenging for newcomers. - Users find the **difficult setup** challenging due to overwhelming options and a need for more guided support. - Users find the **initial setup overwhelming** , particularly those who are not tech-savvy, affecting their experience. - Users note that **sales issues** arise as Alta | AI GTM System may not effectively sell offerings for everyone. #### What Are Recent G2 Reviews of Alta | AI GTM System of Actions? **"[Powerful, Flexible Campaign Automation with Measurable Results and Fantastic Support](https://www.g2.com/survey_responses/alta-ai-gtm-system-of-actions-review-12981179)"** **Rating:** 4.5/5.0 stars *— Nick F.* [Read full review](https://www.g2.com/survey_responses/alta-ai-gtm-system-of-actions-review-12981179) --- **"[All-in-One AI Outbound That Scales GTM Efforts Efficiently](https://www.g2.com/survey_responses/alta-ai-gtm-system-of-actions-review-12997194)"** **Rating:** 5.0/5.0 stars *— Refael M.* [Read full review](https://www.g2.com/survey_responses/alta-ai-gtm-system-of-actions-review-12997194) --- ### 14. [Joonbot Chatbot Builder](https://www.g2.com/products/joonbot-chatbot-builder/reviews) Joonbot is a no-code and easy-to-use chatbot builder to boost your conversions. With Joonbot, you can guide, collect and push information to your audience in no time. Some use cases: Get more qualified leads Increase sales Automate customer resolutions **Average Rating:** 4.5/5.0 **Total Reviews:** 16 **How Do G2 Users Rate Joonbot Chatbot Builder?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10) - **Lead Gathering:** 7.1/10 (Category avg: 8.4/10) - **Analytics:** 6.9/10 (Category avg: 8.4/10) **Who Is the Company Behind Joonbot Chatbot Builder?** - **Seller:** [Arnica](https://www.g2.com/sellers/arnica) - **Year Founded:** 2021 - **HQ Location:** Alpharetta, Georgia - **Twitter:** @arnicaio (124 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/arnica-io/about (60 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 94% Small-Business, 6% Mid-Market #### What Are Recent G2 Reviews of Joonbot Chatbot Builder? **"[A simple and effective complementary tool](https://www.g2.com/survey_responses/joonbot-chatbot-builder-review-4792973)"** **Rating:** 5.0/5.0 stars *— Franck L.* [Read full review](https://www.g2.com/survey_responses/joonbot-chatbot-builder-review-4792973) --- **"[The best app is the one you'll actually be able to use](https://www.g2.com/survey_responses/joonbot-chatbot-builder-review-4154029)"** **Rating:** 5.0/5.0 stars *— Chris G.* [Read full review](https://www.g2.com/survey_responses/joonbot-chatbot-builder-review-4154029) --- #### What Are G2 Users Discussing About Joonbot Chatbot Builder? - [What is Joonbot Chatbot Builder used for?](https://www.g2.com/discussions/what-is-joonbot-chatbot-builder-used-for) ### 15. [knock-ai](https://www.g2.com/products/knock-ai-knock-ai/reviews) Knock AI is the first B2B buyer engagement platform built for the AI era, helping marketing teams turn demand into pipeline before buyers disappear. Modern buyers no longer wait for forms, follow-up emails, or slow sales handoffs. They research with AI, compare vendors instantly, and move on before most teams even respond. Knock AI helps companies move to a formless funnel, where every high-intent touchpoint can turn into an instant buyer conversation across Slack, WhatsApp, LinkedIn, Telegram, and other messaging channels. Knock customers are already generating up to 9x more deals from the same demand. The AI-powered platform identifies, enriches, qualifies, and routes leads in real time, helping sales teams save hours every day and focus only on buyers who are ready to engage. Knock AI is built for B2B marketing, demand generation, revenue, and sales teams that want to generate more pipeline from existing demand. Teams use Knock AI to convert demand from websites, pricing pages, demo pages, G2 profiles, LinkedIn, paid ads, events, webinars, ABM campaigns, email signatures, docs, GitHub, and other off-site channels. Key capabilities include formless lead capture, website DMs, off-site engagement, event conversion, account identification, website visitor de-anonymization, AI enrichment, AI qualification, smart lead routing, conversational scheduling, automated follow-up, buyer journey visibility, CRM sync, and pipeline attribution. Knock AI replaces forms, website chatbots, live chat tools, lead enrichment tools, lead routing tools, scheduling tools, event lead capture tools, intent tracking tools, manual SDR qualification, delayed email follow-up, and disconnected attribution reports. It’s time to replace the traditional marketing stack with the platform built for how buyers buy now. **Average Rating:** 4.9/5.0 **Total Reviews:** 15 **How Do G2 Users Rate knock-ai?** - **Lead Gathering:** 10.0/10 (Category avg: 8.4/10) - **Targeting:** 6.7/10 (Category avg: 8.6/10) - **Analytics:** 10.0/10 (Category avg: 8.4/10) **Who Is the Company Behind knock-ai?** - **Seller:** [Knock-ai](https://www.g2.com/sellers/knock-ai) - **Year Founded:** 2023 - **HQ Location:** New York, US - **LinkedIn® Page:** https://www.linkedin.com/company/knock-ai/about/ (19 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 73% Enterprise, 20% Mid-Market #### What Are knock-ai's Pros and Cons? **Pros:** - Communication (2 reviews) - Easy Communication (2 reviews) - Automation (1 reviews) - Chat Features (1 reviews) - Communication Improvement (1 reviews) **Cons:** - Limited Features (2 reviews) - Comment Issues (1 reviews) - Connectivity Issues (1 reviews) - Email Communication Issues (1 reviews) - Functionality Issues (1 reviews) ### What Do G2 Reviewers Say About knock-ai? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **effective communication** provided by Knock.ai, enhancing client interactions and streamlining appointment setups. - Users value the **easy communication** offered by Knock.ai, enhancing client interactions and streamlining appointment scheduling. - Users find Knock.ai's **automation features** enhance communication, streamline appointment scheduling, and efficiently prescreen leads. - Users love the **seamless chat integrations** of Knock-AI, which enhance communication and provide personalized assistance. - Users value the **improved communication** provided by Knock.ai, enhancing client interactions and streamlining appointment scheduling. **Cons:** - Users find the **limited features** of knock-ai, especially in integrations and screen sharing, frustrating and inconvenient. - Users find **co-browsing inconvenient** due to lack of mark-up tools for effective screen sharing and application use. - Users report occasional **connectivity issues** with knock-ai, particularly on some lower version devices. - Users face **email communication issues** due to limited pre-built connectors and reliance on custom solutions or third-party apps. - Users experience **connectivity issues** and compatibility problems with some older devices, impacting overall functionality. #### What Are Recent G2 Reviews of knock-ai? **"[Finally ditched the demo request form ](https://www.g2.com/survey_responses/knock-ai-review-12713343)"** **Rating:** 5.0/5.0 stars *— Joseph K.* [Read full review](https://www.g2.com/survey_responses/knock-ai-review-12713343) --- **"[Automatic Qualification and Routing That Makes Every SDR Conversation More Relevant](https://www.g2.com/survey_responses/knock-ai-review-12712650)"** **Rating:** 5.0/5.0 stars *— Jonathan L.* [Read full review](https://www.g2.com/survey_responses/knock-ai-review-12712650) --- ### 16. [Prokeep](https://www.g2.com/products/prokeep/reviews) Founded in 2016, Prokeep is distribution's leading customer experience management software for wholesale distributors. Prokeep grows relationships and business by turning communication into commerce; increasing sales through centralized communication, improving customer experience through better insights and engagement opportunities, and adding productivity through systems automation. Prokeep is used by over 8,000 distributors across North America, enabling over 11+ million conversations and $6+ billion in revenue. Grow your distribution business. Build stronger customer relationships. Increase workforce productivity. All with Prokeep's Customer Experience Management Software built specifically for distributors to thrive in modern markets. Prokeep: - is used by distributors in 50 states, 10 provinces, and 2 territories. - 11+ million conversations go through Prokeep - 82% of conversations in Prokeep lead to sales or relate to revenue - saves 9 hours per employee each month - saves $3,000 in contractor discrepancies per user per month With Prokeep you will centralize communications to make ordering more efficient, connect your 3rd party systems to create operations automation, and use customer insights to deliver more engagement and make more money. Interested in learning more? Book a demo today! SUBSCRIBE TO THE PROKEEP POST: https://blog.prokeep.com/ BOOK A DEMO: https://www.prokeep.com/demo SOCIALS: Linkedin - https://www.linkedin.com/company/2234... Twitter - https://twitter.com/prokeephq Facebook - https://www.facebook.com/prokeephq **Average Rating:** 4.6/5.0 **Total Reviews:** 30 **How Do G2 Users Rate Prokeep?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) **Who Is the Company Behind Prokeep?** - **Seller:** [Prokeep](https://www.g2.com/sellers/prokeep) - **Year Founded:** 2016 - **HQ Location:** New Orleans, US - **Twitter:** @prokeephq (30 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/prokeep/ (87 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Wholesale - **Company Size:** 67% Small-Business, 30% Mid-Market #### What Are Prokeep's Pros and Cons? **Pros:** - Communication (11 reviews) - Ease of Use (11 reviews) - Messaging (11 reviews) - Easy Communication (10 reviews) - Helpful (9 reviews) **Cons:** - Chat Functionality (7 reviews) - Limited Texting Features (6 reviews) - Missing Features (3 reviews) - Sending Issues (3 reviews) - SMS Issues (3 reviews) ### What Do G2 Reviewers Say About Prokeep? *AI-generated summary from verified user reviews* **Pros:** - Users value the **effective communication** capabilities of Prokeep, enhancing interactions with the sales team and clients. - Users love the **ease of use** of Prokeep, making it a convenient and efficient tool for business communication. - Users value the **effortless messaging** of Prokeep, enhancing communication and streamlining interactions with clients. - Users value the **easy communication** through text, enhancing prompt responses and improving customer interactions. - Users value the **quick access to help** , enabling efficient problem-solving and seamless communication with their sales team. **Cons:** - Users experience **frequent interruptions** in chat functionality, affecting customer communication and workflow efficiency. - Users struggle with **limited texting features** , desiring options for mass texting and easier message sending. - Users find the **missing features** of Prokeep frustrating, specifically for mass texting and responsiveness issues. - Users face **sending issues** with Prokeep, finding the process cumbersome and inefficient for mass communication. - Users find **mass texting inconvenient** due to cumbersome opt-in requirements and slow message broadcasting processes. #### What Are Recent G2 Reviews of Prokeep? **"[Great communication tool](https://www.g2.com/survey_responses/prokeep-review-10372038)"** **Rating:** 4.0/5.0 stars *— Kayla W.* [Read full review](https://www.g2.com/survey_responses/prokeep-review-10372038) --- **"[Useful tool for office team to communicate via text.](https://www.g2.com/survey_responses/prokeep-review-8492134)"** **Rating:** 5.0/5.0 stars *— Zachary S.* [Read full review](https://www.g2.com/survey_responses/prokeep-review-8492134) --- #### What Are G2 Users Discussing About Prokeep? - [What is Prokeep used for?](https://www.g2.com/discussions/what-is-prokeep-used-for) ### 17. [SingleInterface](https://www.g2.com/products/singleinterface/reviews) SingleInterface is Asia’s largest AI-first retail tech platform, built for a world where discovery is no longer clicks, but answers. What’s fundamentally changed is how customers discover and choose brands. Decisions are increasingly driven by Search, Maps, social platforms, voice assistants, and AI systems — often before a customer ever visits a website or a store. SingleInterface is built exactly for this reality. At its core are eight specialized AI agents, each responsible for a critical part of local growth — all coordinated through what we call AI Mode. AI Mode is our intelligent control layer. It understands goals, detects issues, prioritizes actions, and orchestrates how the AI agents work together — whether you’re managing one location or thousands. Through this system: - Presence AI ensures every location is accurate, trusted, and visible across Search, Maps, social platforms, and AI answers. - Reviews AI turns customer feedback into a reputation and conversion advantage. - Competitor AI reveals local market gaps and competitive opportunities. - Pages AI creates location-aware digital storefronts optimized for discovery. - Interactions AI understands calls and conversations, capturing real customer intent. - Audience AI enriches leads and identifies high-value customers at a local level. - Tasks AI converts insights into prioritized, automated actions. - Insights AI brings everything together into a clear, executive-ready intelligence view. Instead of managing multiple tools and workflows, brands use one intelligent interface where AI Mode continuously guides what to fix, what to automate, and where to grow — location by location. This is especially powerful for brands operating across cities, countries, and languages. Teams get clarity without micromanagement, and leadership gets consistency without slowing growth. In short, SingleInterface helps brands win locally at scale in an AI-driven world. **Average Rating:** 4.7/5.0 **Total Reviews:** 99 **How Do G2 Users Rate SingleInterface?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Lead Gathering:** 9.4/10 (Category avg: 8.4/10) - **Targeting:** 9.8/10 (Category avg: 8.6/10) - **Analytics:** 9.8/10 (Category avg: 8.4/10) **Who Is the Company Behind SingleInterface?** - **Seller:** [SingleInterface](https://www.g2.com/sellers/singleinterface) - **Company Website:** https://www.singleinterface.com/ - **Year Founded:** 2014 - **HQ Location:** Gurgaon, IN - **LinkedIn® Page:** https://www.linkedin.com/company/singleinterface/ (322 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Manager - **Top Industries:** Financial Services, Retail - **Company Size:** 62% Enterprise, 30% Mid-Market #### What Are SingleInterface's Pros and Cons? **Pros:** - Customer Support (49 reviews) - Helpful (39 reviews) - Ease of Use (38 reviews) - Efficiency (31 reviews) - User Interface (24 reviews) **Cons:** - Delays (11 reviews) - Slow Performance (11 reviews) - Slow Loading (9 reviews) - Time Issues (9 reviews) - Improvement Needed (8 reviews) ### What Do G2 Reviewers Say About SingleInterface? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **responsive and helpful customer support** of SingleInterface, greatly enhancing their experience and onboarding journey. - Users value the **helpfulness of customer support** from SingleInterface, enhancing their experience with responsive assistance. - Users commend the **ease of use** of SingleInterface, making multi-platform management seamless and efficient. - Users praise **SingleInterface's efficiency** in centralizing local marketing efforts, enhancing performance and brand visibility effortlessly. - Users appreciate the **excellent user interface** of SingleInterface, which enhances their overall experience and satisfaction. **Cons:** - Users find the **delays in turnaround time** frustrating, impacting their overall service experience with SingleInterface. - Users experience **slow performance** during peak traffic, which can occasionally impact response and listing times. - Users experience **slow loading times** and delays, particularly during peak traffic, affecting overall efficiency. - Users highlight **time issues** with critical ticket turnaround, hampering the efficiency of SingleInterface's service experience. - Users find the **onboarding process and dashboard interface need improvement** , hindering quick adaptation and effective navigation. #### What Are Recent G2 Reviews of SingleInterface? **"[Excellent Experience with Single Interface, Seamless Platform and Great Support](https://www.g2.com/survey_responses/singleinterface-review-11253508)"** **Rating:** 5.0/5.0 stars *— boney c.* [Read full review](https://www.g2.com/survey_responses/singleinterface-review-11253508) --- **"[Effortless Multi-Location Management with Stellar Support, Slight Learning Curve](https://www.g2.com/survey_responses/singleinterface-review-11850888)"** **Rating:** 5.0/5.0 stars *— Shwet K.* [Read full review](https://www.g2.com/survey_responses/singleinterface-review-11850888) --- ### 18. [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) Agentforce Marketing is Salesforce’s marketing solution for the Agentic Enterprise. AI agents help marketers plan, create, optimize, and orchestrate adaptive customer experiences across every channel and interaction. Built on the world’s #1 CDP, Agentforce Marketing connects data, AI, automation, and engagement into one deeply unified platform for B2B and B2C marketing. Agentforce Marketing is part of Marketing Cloud. It’s the next evolution of marketing orchestration where humans and AI agents work together to grow customer relationships and revenue. **Average Rating:** 4.0/5.0 **Total Reviews:** 4,377 **How Do G2 Users Rate Agentforce Marketing (formerly Salesforce Marketing Cloud)?** - **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.1/10) - **Analytics:** 10.0/10 (Category avg: 8.4/10) **Who Is the Company Behind Agentforce Marketing (formerly Salesforce Marketing Cloud)?** - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** https://www.salesforce.com/ - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce (579,511 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (83,223 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager, Marketing Coordinator - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 47% Mid-Market, 28% Small-Business #### What Are Agentforce Marketing (formerly Salesforce Marketing Cloud)'s Pros and Cons? **Pros:** - Ease of Use (341 reviews) - Automation (197 reviews) - Integrations (183 reviews) - Email Marketing (177 reviews) - Features (165 reviews) **Cons:** - Learning Curve (218 reviews) - Steep Learning Curve (154 reviews) - Complexity (140 reviews) - Expensive (138 reviews) - Complex Usage (110 reviews) ### What Do G2 Reviewers Say About Agentforce Marketing (formerly Salesforce Marketing Cloud)? *AI-generated summary from verified user reviews* **Pros:** - Users find the **user-friendly interface** of Agentforce Marketing easy to learn, enhancing engagement and lead generation. - Users highlight the **powerful automation capabilities** of Agentforce Marketing, enhancing multi-channel customer engagement and lead conversion. - Users highly value the **seamless data integration** capabilities of Agentforce Marketing, enhancing workflow and customer engagement. - Users appreciate the **automation capabilities** of Agentforce Marketing, enabling effective and personalized email campaigns with minimal oversight. - Users appreciate the **automation capabilities** of Agentforce Marketing, enhancing workflow and delivering personalized communications effectively. **Cons:** - Users find the **steep learning curve** of Agentforce Marketing challenging, particularly regarding setup and SQL usage. - Users face a **steep learning curve** with Agentforce Marketing, requiring significant effort to master its features effectively. - Users find the **complexity of pathways and automation** overwhelming, necessitating extensive training for effective use. - Users find the **pricing to be expensive** , which may be a barrier for some potential customers. - Users find the **complex usage** of Agentforce Marketing challenging, particularly during setup and navigation. #### What Are Recent G2 Reviews of Agentforce Marketing (formerly Salesforce Marketing Cloud)? **"[Powerful, Data-Driven Marketing Automation for Enterprise Teams](https://www.g2.com/survey_responses/agentforce-marketing-formerly-salesforce-marketing-cloud-review-12434861)"** **Rating:** 5.0/5.0 stars *— Sadi H.* [Read full review](https://www.g2.com/survey_responses/agentforce-marketing-formerly-salesforce-marketing-cloud-review-12434861) --- **"[Centralized, Automated Customer Engagement with Powerful Targeting](https://www.g2.com/survey_responses/agentforce-marketing-formerly-salesforce-marketing-cloud-review-12960617)"** **Rating:** 4.0/5.0 stars *— Verified User in Oil & Energy* [Read full review](https://www.g2.com/survey_responses/agentforce-marketing-formerly-salesforce-marketing-cloud-review-12960617) --- #### What Are G2 Users Discussing About Agentforce Marketing (formerly Salesforce Marketing Cloud)? - [I'm stuck on setting up automated email campaigns in Salesforce Marketing Cloud Engagement. Any tips?](https://www.g2.com/discussions/i-m-stuck-on-setting-up-automated-email-campaigns-in-salesforce-marketing-cloud-engagement-any-tips) - 3 comments - [How is Salesforce Marketing Cloud Account Engagement helping businesses tailor their marketing efforts to individual customer needs?](https://www.g2.com/discussions/how-is-salesforce-marketing-cloud-account-engagement-helping-businesses-tailor-their-marketing-efforts-to-individual-customer-needs) - 2 comments - [Is Salesforce an ESP?](https://www.g2.com/discussions/is-salesforce-an-esp) - 3 comments - [Do you need salesforce to use pardot?](https://www.g2.com/discussions/do-you-need-salesforce-to-use-pardot) - 2 comments - [What is Salesforce ad studio?](https://www.g2.com/discussions/what-is-salesforce-ad-studio) - 2 comments ### 19. [Watermelon](https://www.g2.com/products/watermelon/reviews) Watermelon is the most user-friendly conversational AI platform to automate conversations, no coding required. Cut down your workload by linking service channels. Combine your software and start automating customer service with an AI Agent. The agent makes sure you are available for your customers 24/7, during every step of their customer journey. **Average Rating:** 4.5/5.0 **Total Reviews:** 92 **How Do G2 Users Rate Watermelon?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Lead Gathering:** 5.3/10 (Category avg: 8.4/10) - **Targeting:** 6.0/10 (Category avg: 8.6/10) - **Analytics:** 4.7/10 (Category avg: 8.4/10) **Who Is the Company Behind Watermelon?** - **Seller:** [Watermelon](https://www.g2.com/sellers/watermelon) - **Year Founded:** 2018 - **HQ Location:** Utrecht, NL - **Twitter:** @WatermelonHQ (2,988 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/watermelon-b-v-/ (80 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail, Education Management - **Company Size:** 67% Small-Business, 29% Mid-Market #### What Are Watermelon's Pros and Cons? **Pros:** - Helpful (27 reviews) - Customer Support (22 reviews) - Ease of Use (19 reviews) - AI Technology (12 reviews) - Chatbot Development (10 reviews) **Cons:** - AI Limitations (5 reviews) - Inadequate AI Features (4 reviews) - Learning Curve (4 reviews) - Missing Features (4 reviews) - Chatbot Issues (3 reviews) ### What Do G2 Reviewers Say About Watermelon? *AI-generated summary from verified user reviews* **Pros:** - Users find Watermelon **easy to set up and efficient** , enhancing customer support with high-quality, polite responses. - Users value the **responsive customer support** of Watermelon, finding it easy to access and extremely helpful. - Users find Watermelon to be **easy to use** , enhancing communication efficiency and providing excellent customer support. - Users appreciate the **easy setup and effective AI chatbot** of Watermelon, enhancing customer interaction and boosting registrations. - Users find Watermelon's **easy chatbot setup** and responsive service greatly enhance user engagement and overall effectiveness. **Cons:** - Users find **AI limitations frustrating** , particularly with inconsistent responses and slow support during implementation. - Users report **inadequate AI features** that require extensive training, leading to delays and inconsistent responses during implementation. - Users note a significant **learning curve** in setting up Watermelon, requiring time and effort for effective use. - Users note the **missing features** in Watermelon, particularly lacking insights and functionalities like track and trace code reading. - Users face **chatbot issues** such as unresponsiveness and the need for frequent manual updates, hindering efficiency. #### What Are Recent G2 Reviews of Watermelon? **"[Easy Setup and Fast Human Support — AI Agent Online a few weeks](https://www.g2.com/survey_responses/watermelon-review-13052974)"** **Rating:** 4.5/5.0 stars *— Dennis v.* [Read full review](https://www.g2.com/survey_responses/watermelon-review-13052974) --- **"[Our Watermelon agent saves us lots of time](https://www.g2.com/survey_responses/watermelon-review-11767520)"** **Rating:** 5.0/5.0 stars *— Henriëtte B.* [Read full review](https://www.g2.com/survey_responses/watermelon-review-11767520) --- #### What Are G2 Users Discussing About Watermelon? - [What is Watermelon used for?](https://www.g2.com/discussions/what-is-watermelon-used-for) ### 20. [Connectly.ai](https://www.g2.com/products/connectly-inc-connectly-ai/reviews) Connectly allows businesses to easily create and send automated, interactive, and personalized marketing campaigns through WhatsApp at scale. This promotes a 2-way conversation (unlike SMS & e-mail), where prospects and customers can choose their buying journey, increasing engagement alongside conversions. Connectly also centralizes customer communications in a unified inbox - across WhatsApp, SMS, Facebook Messenger, and Instagram – enabling companies to segment their audience and make data-driven decisions based on its smart reporting. **Average Rating:** 4.7/5.0 **Total Reviews:** 16 **How Do G2 Users Rate Connectly.ai?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Lead Gathering:** 7.9/10 (Category avg: 8.4/10) - **Targeting:** 8.3/10 (Category avg: 8.6/10) - **Analytics:** 8.3/10 (Category avg: 8.4/10) **Who Is the Company Behind Connectly.ai?** - **Seller:** [Connectly](https://www.g2.com/sellers/connectly) - **Year Founded:** 2020 - **HQ Location:** San Francisco, California - **Twitter:** @ConnectlyAI (114 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/connectly-ai (60 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 41% Mid-Market, 35% Small-Business #### What Are Connectly.ai's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Helpful (3 reviews) - Customer Engagement (2 reviews) - Customer Support (2 reviews) - Intuitive (2 reviews) **Cons:** - Data Management (1 reviews) - Export Issues (1 reviews) - Inadequate Reporting (1 reviews) - Inefficient Reporting (1 reviews) - Poor Reporting (1 reviews) ### What Do G2 Reviewers Say About Connectly.ai? *AI-generated summary from verified user reviews* **Pros:** - Users find Connectly.ai to be **intuitive and easy to use** , enhancing customer engagement and communication effortlessly. - Users appreciate the **proactive support** from Connectly.ai, feeling well assisted throughout their communication processes. - Users value the **excellent customer engagement** provided by Connectly.ai, enhancing communication through WhatsApp mass communications. - Users commend the **excellent customer support** from Connectly.ai, providing timely assistance and guidance throughout their experience. - Users find the **intuitive interface** of Connectly.ai enhances communication and customer engagement effectively. **Cons:** - Users find the **manual data extraction process** in monthly reports cumbersome and in need of improvement. - Users find the **manual data extraction process** for monthly reports cumbersome, highlighting a need for improvement. - Users note the **inadequate reporting** process is manual, indicating a need for improvement in data extraction. - Users find the **inefficient reporting** process tedious due to its manual data extraction, though they still recommend the tool. - Users find the **reporting process cumbersome** , as extracting data requires too much manual effort despite the tool's overall excellence. #### What Are Recent G2 Reviews of Connectly.ai? **"[It is a very easy tool to use](https://www.g2.com/survey_responses/connectly-ai-review-8750242)"** **Rating:** 4.0/5.0 stars *— Yaritse D.* [Read full review](https://www.g2.com/survey_responses/connectly-ai-review-8750242) --- **"[Partner committed to business agility](https://www.g2.com/survey_responses/connectly-ai-review-8429321)"** **Rating:** 5.0/5.0 stars *— Natalia D.* [Read full review](https://www.g2.com/survey_responses/connectly-ai-review-8429321) --- ### 21. [Hustle](https://www.g2.com/products/hustle/reviews) Hustle is a one-to-one texting platform that lets organizations connect personally through the most effective communication channel. Hustle enables organizations to use conversations to build relationships, boost the effectiveness of other communication channels, and drive real action at scale. **Average Rating:** 4.5/5.0 **Total Reviews:** 10 **How Do G2 Users Rate Hustle?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Lead Gathering:** 7.5/10 (Category avg: 8.4/10) - **Targeting:** 9.3/10 (Category avg: 8.6/10) - **Analytics:** 8.3/10 (Category avg: 8.4/10) **Who Is the Company Behind Hustle?** - **Seller:** [Hustle](https://www.g2.com/sellers/hustle) - **Year Founded:** 2014 - **HQ Location:** San Francisco, California - **Twitter:** @Hustle (5,189 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6451629/ (252 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business #### What Are Recent G2 Reviews of Hustle? **"[Hustle for Recruitment](https://www.g2.com/survey_responses/hustle-review-5279116)"** **Rating:** 4.5/5.0 stars *— Kelli A.* [Read full review](https://www.g2.com/survey_responses/hustle-review-5279116) --- **"[Hustle for P2P Texting](https://www.g2.com/survey_responses/hustle-review-7616771)"** **Rating:** 4.0/5.0 stars *— Zoe S.* [Read full review](https://www.g2.com/survey_responses/hustle-review-7616771) --- #### What Are G2 Users Discussing About Hustle? - [What is Hustle used for?](https://www.g2.com/discussions/what-is-hustle-used-for) ### 22. [Appier BotBonnie](https://www.g2.com/products/appier-botbonnie/reviews) Drag and drop conversational features to create social interactions across multiple channels. Manage all social channels, including LINE, Facebook, Instagram, and web chats, with one single console. Rely on BotBonnie for the most efficient way to provide the best customer experiences. **Average Rating:** 4.3/5.0 **Total Reviews:** 8 **How Do G2 Users Rate Appier BotBonnie?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.0/10 (Category avg: 8.4/10) - **Targeting:** 8.0/10 (Category avg: 8.6/10) - **Analytics:** 6.7/10 (Category avg: 8.4/10) **Who Is the Company Behind Appier BotBonnie?** - **Seller:** [Appier](https://www.g2.com/sellers/appier) - **Year Founded:** 2012 - **HQ Location:** Taipei, Taiwan - **Twitter:** @GoAppier (1,230 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/appier/ (869 employees on LinkedIn®) - **Ownership:** TYO: 4180 **Who Uses This Product?** - **Company Size:** 88% Mid-Market, 13% Small-Business #### What Are Appier BotBonnie's Pros and Cons? **Pros:** - Features (1 reviews) ### What Do G2 Reviewers Say About Appier BotBonnie? *AI-generated summary from verified user reviews* **Pros:** - Users are thrilled with the **performance and new chat and marketing features** that enhance their experience significantly. #### What Are Recent G2 Reviews of Appier BotBonnie? **"[Users Love the Performance, Plus the New Chat & Marketing Feature](https://www.g2.com/survey_responses/appier-botbonnie-review-12211365)"** **Rating:** 4.5/5.0 stars *— Verified User in Leisure, Travel & Tourism* [Read full review](https://www.g2.com/survey_responses/appier-botbonnie-review-12211365) --- **"[Intuitive Interface and Flexible Development That Reduces Support Workload](https://www.g2.com/survey_responses/appier-botbonnie-review-12689816)"** **Rating:** 5.0/5.0 stars *— Wesley C.* [Read full review](https://www.g2.com/survey_responses/appier-botbonnie-review-12689816) --- ### 23. [Expertise AI](https://www.g2.com/products/expertise-ai/reviews) Expertise AI replaces traditional website chatbots with an AI sales agent built to convert. Most chatbots are designed for support. They answer basic questions, follow rigid scripts, and break the moment a real buyer goes off-path. The result is lost momentum, slow follow-ups, and pipeline quietly leaking out of your website. Expertise AI is different. It runs real sales conversations. Our AI sales agent engages inbound visitors in real time, understands intent and context, and guides buyers to the right next step, whether that’s qualifying fit, answering complex questions, sharing relevant content, or booking a meeting. Instead of deflecting conversations, Expertise moves them forward. Built for HubSpot-first B2B teams, Expertise connects directly into your revenue stack. High-intent conversations are routed instantly, buyer context is preserved, and sales teams are alerted when it’s time to jump in, at the moment intent is highest. Expertise AI adapts dynamically to how buyers behave. It personalizes each conversation based on page context, actions, and firmographic signals, enriching every lead with actionable insight instead of noise. No scripts. No broken flows. No lost speed-to-lead. With native integrations across HubSpot, Salesforce, Zapier, and modern sales tools, Expertise fits seamlessly into existing workflows. The platform handles qualification, routing, scheduling, and enrichment automatically, so teams can focus on closing, not chasing. Enterprise-ready and SOC 2 Type II and GDPR compliant, Expertise AI scales securely with your business. Ditch the stone-age chatbot. Use an AI agent that actually converts. **Average Rating:** 4.9/5.0 **Total Reviews:** 48 **How Do G2 Users Rate Expertise AI?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Lead Gathering:** 10.0/10 (Category avg: 8.4/10) - **Analytics:** 10.0/10 (Category avg: 8.4/10) **Who Is the Company Behind Expertise AI?** - **Seller:** [Expertise AI](https://www.g2.com/sellers/expertise-ai) - **Company Website:** https://www.expertise.ai/ - **HQ Location:** Toronto, ON - **LinkedIn® Page:** https://www.linkedin.com/company/expertise-ai/ (19 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 74% Small-Business, 26% Mid-Market #### What Are Expertise AI's Pros and Cons? **Pros:** - Ease of Use (11 reviews) - Features (7 reviews) - Implementation Ease (7 reviews) - Easy Setup (6 reviews) - Helpful (6 reviews) **Cons:** - Cost (2 reviews) - Expensive (2 reviews) - Integration Issues (2 reviews) - Complexity (1 reviews) - Dashboard Issues (1 reviews) ### What Do G2 Reviewers Say About Expertise AI? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of implementation** of Expertise AI, enhancing customer service significantly with minimal effort. - Users love the **ease of setup** and **stellar customer support** offered by Expertise.ai, enhancing their experience. - Users find the **implementation process easy** , with smooth integrations and straightforward setup options available. - Users rave about the **easy setup** of Expertise AI, seamlessly integrating AI solutions into their websites. - Users appreciate the **helpful support** from Expertise AI, noting quick responses and tailored assistance for optimal use. **Cons:** - Users find the **pricing structure steep** for small businesses, which can make scaling challenging despite the program's quality. - The primary concern is the **high pricing** , which can be challenging for small businesses and solo operators. - Users face **integration issues** with HubSpot workflows, requiring time and assistance for effective setup. - Users find the **integration complexity** of Expertise AI challenging without prior knowledge, though support is available. - Users often face **login issues** in the Dashboard, making access to expertise challenging and frustrating. #### What Are Recent G2 Reviews of Expertise AI? **"[Fast Setup, Smooth Website Integration, and Real-Time Visitor Support](https://www.g2.com/survey_responses/expertise-ai-review-13061439)"** **Rating:** 5.0/5.0 stars *— Muzammil M.* [Read full review](https://www.g2.com/survey_responses/expertise-ai-review-13061439) --- **"[Simple Setup, Stellar Support, and Powerful Integrations / Data](https://www.g2.com/survey_responses/expertise-ai-review-12316094)"** **Rating:** 5.0/5.0 stars *— Jamie Beth P.* [Read full review](https://www.g2.com/survey_responses/expertise-ai-review-12316094) --- ### 24. [Signpost](https://www.g2.com/products/signpost/reviews) Signpost is an AI-powered communications platform built for home service contractors. It uses AI voice agents, instant responders, and AI SMS to help small businesses be the first to respond to every customer. AI Voice Agent: Signpost's AI Voice Agent picks up 24/7, greets callers in a natural voice, answers common FAQ, and captures lead details. Instant Responders: Signpost's Instant Responders send a personalized message to customers who reach out on platforms like Angi, Thumbtack, or Facebook. AI SMS: Signpost's AI SMS responds to incoming leads, qualifies their request, and keeps the conversation moving, even after-hours or on the job. Messaging Hub: Signpost's Messaging Hub brings every customer conversation, including inbound calls, texts, and inquiries on platforms like Angi and Thumbtack, into a single inbox. **Average Rating:** 3.7/5.0 **Total Reviews:** 57 **How Do G2 Users Rate Signpost?** - **Has the product been a good partner in doing business?:** 7.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Signpost?** - **Seller:** [Signpost](https://www.g2.com/sellers/signpost) - **Year Founded:** 2010 - **HQ Location:** Austin, TX - **Twitter:** @Signpost (2,306 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/signpost/ (135 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Services, Marketing and Advertising - **Company Size:** 82% Small-Business, 7% Enterprise #### What Are Signpost's Pros and Cons? **Pros:** - Automation (5 reviews) - Ease of Use (5 reviews) - Automation Features (4 reviews) - Helpful (4 reviews) - Time Efficiency (4 reviews) **Cons:** - Slow Loading (3 reviews) - Slow Performance (3 reviews) - Dashboard Issues (2 reviews) - Data Inaccuracy (2 reviews) - Incomplete Information (2 reviews) ### What Do G2 Reviewers Say About Signpost? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation features** of Signpost, which simplify customer management and enhance business relationships effortlessly. - Users appreciate the **ease of use** of Signpost, enabling seamless management of customer interactions and stress-free organization. - Users appreciate the **automation features** of Signpost, enhancing customer management and streamlining follow-ups effortlessly. - Users find Signpost's **easy review feature** invaluable for enhancing market visibility and improving business success. - Users value the **time efficiency** of Signpost, automating tasks that enhance customer relationships and streamline operations. **Cons:** - Users find the **slow loading** of Signpost frustrating, particularly when managing large contact lists and syncing data. - Users feel that Signpost's **slow performance** hinders efficiency, particularly with large contact lists and page loading times. - Users find the **dashboard difficult to navigate** due to clarity issues and limited customization options affecting usability. - Users find **data inaccuracies** troubling, as information can be outdated and lacks clear presentation on the dashboard. - Users find the **incomplete information** and unclear dashboard design hinder their overall experience with Signpost. #### What Are Recent G2 Reviews of Signpost? **"[Seamless Communication Hub with Marketing Automation](https://www.g2.com/survey_responses/signpost-review-12824038)"** **Rating:** 4.5/5.0 stars *— RAHUL K.* [Read full review](https://www.g2.com/survey_responses/signpost-review-12824038) --- **"[Signpost Streamlines Customer Communication and Automated Review Requests](https://www.g2.com/survey_responses/signpost-review-13041558)"** **Rating:** 4.5/5.0 stars *— Dharamveer p.* [Read full review](https://www.g2.com/survey_responses/signpost-review-13041558) --- #### What Are G2 Users Discussing About Signpost? - [What is Signpost used for?](https://www.g2.com/discussions/what-is-signpost-used-for) - [How much does signpost cost?](https://www.g2.com/discussions/how-much-does-signpost-cost) - [What are the 5 signposts?](https://www.g2.com/discussions/what-are-the-5-signposts) - [What are the 6 signposts?](https://www.g2.com/discussions/what-are-the-6-signposts) - [What are examples of signposts?](https://www.g2.com/discussions/what-are-examples-of-signposts) ### 25. [Zowie](https://www.g2.com/products/zowie/reviews) Zowie is the Customer AI platform, equipping enterprises with AI Agents that handle every customer interaction — replacing outdated clicks and forms with natural, human-like conversations. Today’s customers don’t want to navigate websites, search knowledge bases, or wait on hold. They want to say what they need — and get it done instantly. Zowie makes that possible. With Zowie AI Agents, brands unlock: - End-to-end automation of complex processes, not just basic FAQs - Flawless accuracy, following your business rules — no hallucinations - Seamless integration with your tech stack, from CRMs to fulfillment systems - Conversations that feel natural — powered by generative AI and guided by your data Built for mid-market and enterprise businesses, Zowie empowers leaders across customer service, operations, and IT to transform the way they serve customers — faster, smarter, and more cost-efficiently. The future of customer experience isn’t a better website. It’s a conversation. Zowie makes it happen. **Average Rating:** 4.7/5.0 **Total Reviews:** 70 **How Do G2 Users Rate Zowie?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.3/10 (Category avg: 8.4/10) - **Targeting:** 9.2/10 (Category avg: 8.6/10) - **Analytics:** 8.9/10 (Category avg: 8.4/10) **Who Is the Company Behind Zowie?** - **Seller:** [Zowie Inc.](https://www.g2.com/sellers/zowie-inc) - **Year Founded:** 2019 - **HQ Location:** New York - **Twitter:** @ZowieAI (144 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18129228/ (100 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail, Consumer Services - **Company Size:** 48% Small-Business, 40% Mid-Market #### What Are Zowie's Pros and Cons? **Pros:** - Ease of Use (16 reviews) - Efficiency (16 reviews) - Automation (15 reviews) - Customer Support (12 reviews) - Helpful (12 reviews) **Cons:** - Limited Features (7 reviews) - Missing Features (6 reviews) - Bugs (4 reviews) - Complexity (4 reviews) - Improvements Needed (4 reviews) ### What Do G2 Reviewers Say About Zowie? *AI-generated summary from verified user reviews* **Pros:** - Users find Zowie's platform **intuitive and easy to use** , facilitating efficient and fast implementation for e-commerce. - Users value the **efficiency and speed** of Zowie, appreciating its intuitive platform tailored for e-commerce. - Users commend the **efficient automation** capabilities of Zowie, enhancing e-commerce experiences with ease and speed. - Users value the **easy-to-use interface and responsive support** from the Zowie team, enhancing their experience. - Users appreciate Zowie's **automated handling of inquiries** , enhancing efficiency and reducing agent workload significantly. **Cons:** - Users note the **limited features** of Zowie, particularly in reporting and integration with other tools, impacting functionality. - Users feel the **reporting module lacks integration** and features, complicating chatbot management across multiple brands and markets. - Users report occasional **bugs and language confusion** that can hinder the overall experience with Zowie. - Users find the **complexity of the UI** can lead to a messy experience with intricate workflows in Zowie. - Users find that while Zowie has improved, it still requires **better accessibility to useful data** for instant feedback. #### What Are Recent G2 Reviews of Zowie? **"[Zowie is the easiest and most adjustable chat solution I've ever seen.](https://www.g2.com/survey_responses/zowie-review-9756941)"** **Rating:** 5.0/5.0 stars *— Dawid T.* [Read full review](https://www.g2.com/survey_responses/zowie-review-9756941) --- **"[great bot solution for small and large organizations](https://www.g2.com/survey_responses/zowie-review-9710346)"** **Rating:** 4.5/5.0 stars *— Piotr P.* [Read full review](https://www.g2.com/survey_responses/zowie-review-9710346) --- #### What Are G2 Users Discussing About Zowie? - [How do I know my Zowie DPI?](https://www.g2.com/discussions/how-do-i-know-my-zowie-dpi) - [Why are Zowie mice so popular?](https://www.g2.com/discussions/why-are-zowie-mice-so-popular) - [Are Zowie gaming mice good?](https://www.g2.com/discussions/are-zowie-gaming-mice-good) - 1 comment - [Does Zowie have software?](https://www.g2.com/discussions/does-zowie-have-software) ## What Is Conversational Marketing Software? [Marketing Software](https://www.g2.com/categories/marketing) ## What Software Categories Are Similar to Conversational Marketing Software? - [Live Chat Software](https://www.g2.com/categories/live-chat) - [Chatbots Software](https://www.g2.com/categories/chatbots) - [Conversational Support Software](https://www.g2.com/categories/conversational-support) --- ## How Do You Choose the Right Conversational Marketing Software? ### What You Should Know About Conversational Marketing Software ### What is Conversational Marketing Software? Businesses today are focusing immensely on providing a better and authentic customer experience through conversational marketing tools. They aim to add a personal touch to their customer conversations to build trust and loyalty. Conversational marketing is a method of engaging with website visitors through personalized and real-time conversations with the help of targeted messaging, live chat, and intelligent chatbots. Real-time conversation enabled tools are also helping businesses glean accurate customer-related insights and focused targeting. A conversational marketing tool is a powerful part of the tech stack of many B2B companies because it enables teams to engage with their most qualified prospects in real time, accelerate sales cycles, and close more deals. These tools are improving the marketing and sales fusion through an easy transition of qualified leads from marketing to sales, thus driving future growth for businesses. Key Benefits of Conversational Marketing Software - Creates a human buying experience with personalized and real-time conversations - Engages, qualifies, and generates more leads at a quicker rate, shortening the sales cycle - Helps gain valuable insights about customers and buyers - Increases customer engagement and builds strong and valuable relationships ### Why Use Conversational Marketing Software? Conversational marketing software helps businesses build relationships and create authentic experiences with customers and buyers with the power of real time conversations. **Competitive edge —** For businesses to stay one step ahead of their competition, conversational marketing is an invaluable tool. From quicker and effective sales closures to discovering sharper customer insights, these tools are helping businesses grow tremendously. Chatbots keep track of all the on-site visitors and engage with them through real-time personalized responses while notifying sales representatives of the most qualified leads and scheduling meetings for them. This ultimately shortens the sales cycle and produces more sales. **Personalized and real-time interactive experience —** It may take weeks and sometimes months to build a relationship with a customer in a traditional marketing approach. Personalized and real-time conversations instantly build a bond with a website visitor and adds a personal touch to their buying experience. It induces a sense of trust and loyalty within customers and buyers. **Shorter sales cycles —** Average sales cycles are very cumbersome and filled with many touchpoints, followed by the corresponding content that is supposed to push the prospect to the next milestone. Instead of making buyers go through impersonal communication methods like filling out time-consuming forms, an instant messaging technology can make the whole process shorter and simpler. Conversational marketing tools like chatbots enable the sales team to get in touch with highly qualified leads quickly. They also help schedule on-spot sales meetings, notifying the sales representatives of a lead ready to talk. **Ample amount of data —** Intelligent chatbots are highly personalized and allow marketers to ask more in-depth questions about their visitors. Chatbot-focused marketing produces a plethora of information about website visitors, which helps in understanding the needs and behavior of the consumer, allowing marketers to approach them with more personalized communication. Chatbots integrate seamlessly with other applications, like [email marketing software](https://www.g2.com/categories/email-marketing), [CRM software](https://www.g2.com/categories/crm), [social media marketing software](https://www.g2.com/categories/social-media-marketing), etc., to build a comprehensive data reservoir. **Marketing and sales fusion —** Conversational marketing tools help in leveraging unified marketing and sales efforts. Aligning marketing and sales has always been challenging. With Chatbots, the fusion of marketing and sales efforts is smoother and easier as it allows effortless transition of qualified leads from marketing to sales. Once a visitor establishes they are ready to speak to the sales team, the bot automatically notifies a salesperson. Chatbots also allow salespeople to access all the conversations to ensure their messaging is consistent with previous engagements. Advanced customer insights also play a major role in guiding prospects down the funnel which enables sales representatives to better understand possible opportunities and outcomes. ### Who Uses Conversational Marketing Software? Conversational marketing tools are mainly used by customer service teams, sales teams, and marketing teams. **Customer service teams —** Customer service teams use conversational marketing tools to communicate with website visitors that use the feature to ask questions or voice concerns. These tools allow customer service teams to be active throughout the day. Chatbots enabled with artificial intelligence (AI) help customer service teams by resolving simple questions quickly, giving them more time to tackle more complex queries. **Sales teams —** Sales teams utilize conversational marketing tools to generate leads and move prospects faster up the sales funnel. Since the buyer is expressing interest in the company by initiating a conversation using the live chat feature, it’s a great opportunity to spark a sales conversation. **Marketing teams —** Marketing teams use conversational marketing tools to understand what is happening on their website and create personalized experience for their most qualified prospects through lead data, instant communication, and chatbots. Consumer brands leverage this technology to identify interested buyers on social networks or product websites, answer concerns or questions, determine the best possible sales items, and transfer customers to payment gateways or sales representatives to close transactions. Using built-in chatbot and AI technology, sales departments are able to construct intelligent response flows that guide visitors through helpful conversations at various touchpoints based on user activity and other details. Businesses then follow up at a later time with interested customers who do not purchase on the spot, picking up the conversation from where it left off. ### Kinds of Conversational Marketing Software **Website pop-ups —** Pop-ups are small windows that pop up on web pages or websites. Marketers use pop-ups on their website to gain visitor attention and increase engagement. **Social messaging apps —** Social messaging apps are another effective way to engage customers. Social messaging apps allow businesses to interact with their existing and potential customers, giving them a very personalized experience. **SMS —** Businesses also leverage the conversations enacted through text messages or via SMS to engage customers. ### Conversational Marketing Software Features Products in the conversational marketing category typically share features of or integrate with live chat and chatbot software to produce real-time, meaningful dialogues with customers at different points in the buying journey. **Personalized messaging —** Customers and buyers are seeking a highly personalized buying experience. This type of software allows for the customization and hyper-personalization of messaging as it pertains to a target audience. **Live chat —** Real-time conversations with buyers and customers enable improved customer trust and loyalty as they keep them engaged and add a personal touch to their interactions through hyper-personalized experience. It also helps in discovering customer pain points and resolving issues faster. Employing a live chat tool improves and enhances the overall website experience. **24/7 availability —** Chatbots never sleep, as such, they are available throughout the day to engage with new leads instantly. They help marketers never miss out on a lead and build a strong bottom line for the funnel. **Reporting and analytics —** These tools include reporting based around specific and overall conversation results. They provide powerful insights into audience segments, consumer needs profiles, and sales performance to make faster decisions. **Integrations —** These types of tools integrate with CRM software to power dashboards, workflows, and notification triggers, as well as marketing automation software to enable marketing campaign execution to targeted accounts. **Sequencing —** This type of software helps with lead engagement even when buyers leave a website. With robust email tools and drip campaigns, they queue up a series of emails that give leads all the information they need to turn into customers. Every interaction with the content automatically triggers the perfect follow-up or next step. **Lead generation —** Live chat is approachable for customers, so it is an easy way to begin a sales conversation. The informal nature of live chat makes a sales conversation more comfortable for the customer, presenting a great opportunity to initiate a sale. **Cross-channel communication —** Conversations are enacted over social media, SMS, voice assistants, and pop-ups on websites. It allows marketers to reach out to their buyers or customers on the most relevant and preferred channels. **Artifical intelligence (AI) —** Conversational AI prioritizes leads through lead scoring, market insights, and account-level insights with the help of AI technology. It engages leads in real time and provides them with a personalized customer experience through customized offers and communication. [**Customer profiling**](https://www.g2.com/categories/conversational-marketing/f/profiles) **—** This feature allows creation and modification of customer profiles based on conversations. Customers are broken down into groups in terms of similar interests and goals. Marketers use customer profiling to identify common preferences and demographics of customers which ultimately helps them carve a better decision design. Other features of conversational marketing software include [Lead Gathering](https://www.g2.com/categories/conversational-marketing/f/lead-gathering) and [Sales Conversions](https://www.g2.com/categories/conversational-marketing/f/sales-conversion). ### Trends Related to Conversational Marketing Software Customers and buyers no longer need to wait for a response after filling out a form. Today, priorities for companies have moved towards providing highly optimized customer experience through the application of AI and natural language processing (NLP) enabled conversation marketing tools. Companies are focusing more on understanding their customer pain points and providing them with an unparalleled and personalized experience. Chatbot technology, which has been around for quite some time, allows marketers to be continuously available without having to spend tons of money on operational costs. They are capable of answering a vast majority of standard user inquiries while routing the unanswered questions to human agents who possess a more in-depth knowledge of the problem. At the same time, chatbots are getting smarter over time because they learn from previous interactions and use that knowledge to answer future inquiries. Chatbots are very effective in producing the ROI from marketing efforts. Chatbots help turn anonymous traffic into a lead by initiating their interest in products and nurturing the customer and brand relationship. **Messaging platforms —** Consumers prefer to communicate with brands via messaging, allowing conversational advertising to dominate messaging apps. For example, Facebook, Messenger, and WhatsApp have proven excellent in driving conversations that lead to sales; these platforms have proved to be the most natural way for marketers to reach out to their audiences. **Hyper-personalization —** Highly optimized customer experience has, and continues to be, a focus area for marketers. Personalization is becoming crucial for engaging with consumers in a more human way. It also improves customer engagement and gives a professional interactive experience. Buyers tend to lose interest or drop out from a website within seconds because of non-personalized content or advertisements. **Voice-driven interfaces —** Voice-enabled chatbots are enabling users to speak directly to the chatbots instead of tying their inquiries. **Application of AI and NLP —** AI and NLP based chatbots are gaining popularity. They help with analyzing the customer’s behavior and search patterns and allow chatbots to act and respond faster than humans. An intelligent chatbot is one of the examples of AI in practice. Chatbots are programmed to be smart and intelligent with the help of AI and NLP technologies. High context-based chatbots are being developed that have to ability to remember details of past conversations and act accordingly. Voice recognition chatbot technology is becoming a powerful trend. ### Software and Services Related to Conversational Marketing Software [**Conversational customer engagement software**](https://www.g2.com/categories/conversational-customer-engagement) **—** Conversational customer engagement software is an alternative approach to ticket-based customer service, using the customer and not the incident as the center of action. These solutions facilitate omnichannel customer service that recognizes individuals with an identity and a history, allowing customers to interact with and be identified by the software using any channel at any time. [**Live chat software**](https://www.g2.com/categories/live-chat) **—** Live chat software allows companies to communicate with their website visitors in real time via chat windows. Customer service representatives utilize live chat software to provide support to users who have questions regarding products or website navigation. Support agents prompt user interaction with pop-up chat boxes or wait for visitors to proactively reach out with questions or concerns. Some features include reporting and analytics, interactive chat notifications, and conversation archiving. [**Chatbots software**](https://www.g2.com/categories/chatbots) **—** Chatbots, which are often called virtual agents or virtual assistants, are used in place of a human to conduct specific tasks or provide information based on written or spoken requests. This functionality includes both external customer-facing requests and internal employee-facing requests. Chatbots allow users to interact with an application in a conversational manner, whether textually or audibly, to perform certain functions. [**AI sales assistant software**](https://www.g2.com/categories/ai-sales-assistant) **—** AI sales assistants, also referred to as AI virtual sales assistants, are tools that assist sales representatives by automating tasks and processes via embedded AI. These tasks include lead qualification and follow-up, pipeline management, forecasting, meeting scheduling, and data entry. AI sales assistants are most commonly leveraged by sales and marketing teams to automate routine tasks and free up time to handle more complex and involved responsibilities. --- ## What Are the Most Common Questions About Conversational Marketing Software? *AI-generated · Last updated: April 27, 2026* ### Best platforms for personalizing conversational experiences Based on G2 reviews, these products are most often associated with personalized, real-time visitor engagement in this category. - [Qualified](https://www.g2.com/products/qualified/reviews) — real-time routing and tailored website engagement. - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — segmentation, workflows, and personalized follow-up. - [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) — personalized journeys with behavioral targeting. - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — behavior-based messaging and lifecycle automation. ### Top tools for tracking conversational marketing ROI Based on G2 reviews, these products are commonly tied to reporting, attribution visibility, and conversion tracking needs. - [Qualified](https://www.g2.com/products/qualified/reviews) — meeting conversion and website intent visibility. - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — dashboards, campaign analytics, and attribution. - [6sense Revenue Marketing](https://www.g2.com/products/6sense-revenue-marketing/reviews) — account intent and campaign performance insights. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — review trends and response performance tracking. ### Top tools for engaging website visitors in real time Based on G2 reviews, these products are frequently mentioned for fast response, live engagement, and visitor conversion. - [Qualified](https://www.g2.com/products/qualified/reviews) — AI SDR engagement and instant meeting booking. - [Tidio](https://www.g2.com/products/tidio/reviews) — live chat, AI replies, and workflows. - [Smartsupp](https://www.g2.com/products/smartsupp/reviews) — real-time chat and visitor monitoring. - [LiveChat](https://www.g2.com/products/livechat/reviews) — website chat and pre-chat qualification. ### What are the most important features in conversational marketing platforms According to verified users, the most valued features center on real-time engagement and efficient handoff. Reviews most often mention live chat, AI-powered chat or SDR assistance, meeting scheduling, lead qualification, routing rules, and follow-up automation. Buyers also highlight visitor tracking, dashboards, conversation history, and reporting that help teams understand intent and improve response speed. Integrations with CRM and marketing systems show up repeatedly because they reduce manual work and keep sales and marketing aligned. Across recent reviews, the strongest products help teams answer questions quickly, personalize interactions, and move visitors into booked meetings or the next best action without adding operational friction. ### How do teams use conversational marketing for lead qualification According to verified users, teams use conversational marketing to qualify visitors while interest is still high. Recent reviews describe workflows where chatbots or AI agents ask key questions, route visitors by territory or account rules, surface helpful content, and offer meeting booking when intent is clear. This helps reduce back-and-forth, speeds response time, and lets reps focus on higher-priority conversations instead of manually sorting every inquiry. Review themes also show teams using conversational marketing to capture leads after hours, automate follow-up, and direct non-sales questions to the right destination. In practice, buyers describe it as a faster way to turn website traffic into more informed, better-routed sales conversations.