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Heyday AI Reviews & Product Details

The leading AI-powered messaging platform for retailers, Heyday by Hootsuite combines the power of automation with the human touch of your all-star sales & service teams to deliver five-star customer experiences. Flooded with repetitive customer requests? Heyday’s powerful conversational AI provides an instant, always-on first line of support that takes time-consuming FAQs off your team’s plate. Heyday empowers brands to personalize CX at scale on social and messaging apps, like Facebook Messenger, Instagram, WhatsApp, and Google’s Business Messages by automating up to 80% of answers to frequently asked questions. Heyday scales with your success with unlimited seats, integrating seamlessly with your site and 20+ apps. The result? You meet even more customers on their turf, as Heyday guides shoppers all the way to checkout, syncing up with your product catalog to deliver custom search results and recommendations—looping in teammates whenever your customers want. So your teammates can focus on higher-value conversations and closing sales, as your AI-powered chatbot takes care of the rest. Brands capture, engage, and convert leads 24/7 with a Heyday online assistant that never sleeps. All the while, Heyday’s global reach connects customers wherever they are, across four continents and in different languages, with iconic brands like Lacoste, Decathlon, Kingfisher, Cirque du Soleil, Danone, Bestseller… and more.

Seller

Heyday

Languages Supported

German, English, French, Croatian, Italian, Japanese, Korean, Lithuanian, Dutch, Portuguese, Slovenian, Spanish, Chinese (Simplified), Chinese (Traditional)

Product Description

Heyday is an AI-powered customer engagement platform for brands. It helps marketers connect with customers on Facebook Messenger in a 1-to-1, personalized fashion.

Overview by

Margaret (Customer Engagement @ Hootsuite)

Top-Rated Alternatives

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Heyday AI Media

Heyday AI Demo - Get more sales from every conversation

Provide AI-powered product recommendations and accurate catalog search to your customers, 24/7.

Heyday AI Demo - Unify your messages across sales channels

Easily manage all of your customer conversations from other apps in the centralized Heyday inbox.

Heyday AI Demo - Integrate seamlessly with your Shopify apps

Pair with your other Shopify integrations (such as shipping carriers) to automate order tracking questions, and more.

Heyday AI Demo - Collaborate with your customer service team

Add as many teammates as you’d like and refer complex questions to your team with the Heyday agent transfer feature.

Heyday AI Demo - Provide first-class customer service

Quickly and efficiently respond to customer questions about stock, sizing, color options, and store hours.

Heyday AI Demo - Measure your success with advanced analytics

Track customer data and monitor your team’s efficiency in the Heyday analytics dashboard.

Heyday AI Reviews (16)

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V f.

Small-Business (50 or fewer emp.)

3/11/2024

"Heyday is cute but hard to link it to other platforms from my experience"

3/5

What do you like best about Heyday AI?

It's cute and user friendly.

Easy to access the chats.

The design of it is very nice to use and makes it easy to find what you're looking for which is a must for customer's support. Review collected by and hosted on G2.com.

What do you dislike about Heyday AI?

I was finding it hard to link any conversation to Shopify notes and it was difficult to integrate it with Zendesk that we used back then. Review collected by and hosted on G2.com.

Anand G.

Sr. Manager - Business Development

Computer Software

Mid-Market (51-1000 emp.)

10/27/2023

"Search info from all your account and turn it into actionable insights plus notes"

4/5

What do you like best about Heyday AI?

Number of integrations you can have with Heyday - gmail accounts, Notion, slack, Google, Google meets,Google Drive, Safari and Chrome. It does superb search from all these accounts, bring the results and turn them into notes along with its Generative AI based inputs. Basically it saves lot of time and energy to search and compile information along with proper notes while sending information somewhere. Review collected by and hosted on G2.com.

What do you dislike about Heyday AI?

They have only considered current popular platforms like slack, notion, and widely used other services like gmail, google, chrome and safari...there are so many companies still using legacy services. for them Heyday should start supporting more integrations.Also it takes bit of time to start using it...needs some learning, they could have been reduced with proper deailed instructions guide. Review collected by and hosted on G2.com.

What problems is Heyday AI solving and how is that benefiting you?

It does create beautiful information that can be used to write follow up emails to our past leads and past accounts, also it pulls out information very quickly that we can share with our top management. It serves as chatbot/helpdek or virtual assistant whenever we need to give information quickly to our customers. Review collected by and hosted on G2.com.

Nishay S.

Executive

Mid-Market (51-1000 emp.)

7/29/2023

"Best AI powered memory assistant ever"

4/5

What do you like best about Heyday AI?

We just fell in love with it totally as it allows us to stay on top of all our research content and not forget any important information when you need the most. We have saved over $100K INR with the help of Heyday. It makes you feel as if you are being assisted by a human which is the best part of its conversational intelligence. Review collected by and hosted on G2.com.

What do you dislike about Heyday AI?

The only thing I believe it should improve is content discovery as sometimes when we are looking for some specific content, we are unable to find it. So, its important that they should work on this feature. Review collected by and hosted on G2.com.

What problems is Heyday AI solving and how is that benefiting you?

The biggest problem earlier used to be for us was conversational marketing, as we are a leading RMG company and we have to interact with users on a day-to-day basis to improve on the user experience. And Heyday AI serves the purpose. It has immensely benefitted us in improving our user experience for our users. Review collected by and hosted on G2.com.

Bnasayu T.

Marketing Executive

Small-Business (50 or fewer emp.)

10/24/2023

"a crucial element in our expansion"

4/5

What do you like best about Heyday AI?

The tool seems promising. The top technology we identified handle Facebook Messenger interactions, freeing agents for trickier situations. I can use heyday. Simple integration and great service. I use Heyday daily for my agency. Review collected by and hosted on G2.com.

What do you dislike about Heyday AI?

The user interface for email should be enhanced. Given the constraints, the team ought to be on hand to lend a hand if needed. Review collected by and hosted on G2.com.

Maria F.

Small-Business (50 or fewer emp.)

10/30/2023

"Heyday Review"

3.5/5

What do you like best about Heyday AI?

Appears to hold great potential, excels in managing Facebook Messenge interactions, allowing us to focus on other situations. I use Heyday reguarly as it provides exceptional services to my work environment. Review collected by and hosted on G2.com.

What do you dislike about Heyday AI?

Sometimes the chatbot provides brief responses, I believe it can be improved in this aspect to ensure that responses more accurate and original to its input. Review collected by and hosted on G2.com.

Abhishek M.

Senior Technical resource Specialist

Mid-Market (51-1000 emp.)

9/18/2023

"Heyday Ai pricing features"

4/5

What do you like best about Heyday AI?

Growing our sales also Heyday ai having a lower Support Queues and it brings a our store experience online.the best things is a Lead distribution amd lead scoring. Review collected by and hosted on G2.com.

What do you dislike about Heyday AI?

Most dislike is to find a content .

If you interested to serching a some especial contact or you want something perticular contact than you are having a different and you may unable to find it. Review collected by and hosted on G2.com.

Abhilash K.

Software engineer

Computer Software

Small-Business (50 or fewer emp.)

8/17/2023

"Best AI Platform for Better Sales"

5/5

What do you like best about Heyday AI?

One of the best ai platform that i came across for improving the sales from the lead that get generated. The chatbot works like a charm. Have lot of customization available and resolves the customer queries to a larger extent with faqs created. Helps a lot in scaling the business. Review collected by and hosted on G2.com.

What do you dislike about Heyday AI?

Sometimes the chatbot gives generalized answer after feeding the proper answer also so this area i think they should work on so that the answer will be visible as more geneuine and realistic. Review collected by and hosted on G2.com.

Vignesh M.

Retail Store Manager

Small-Business (50 or fewer emp.)

10/19/2023

"simple tool for keeping touch with B2C"

3.5/5

What do you like best about Heyday AI?

the bot is quite intelligent with and lot of customizable options, very helpful AI for coustomer to keep track on their product for the users its very helpful most of the answer give by bot feel human like experiance Review collected by and hosted on G2.com.

What do you dislike about Heyday AI?

nothing specific all the features are good meets the requirements Review collected by and hosted on G2.com.

Dony J.

Small-Business (50 or fewer emp.)

10/27/2023

"It good for customer management"

4/5

What do you like best about Heyday AI?

It good for customer management and the processes are simple Review collected by and hosted on G2.com.

What do you dislike about Heyday AI?

the ui seems bit old and not that responsive. and the ux can be improvisd Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

9/12/2023

"Connect with customers across channels"

4/5

What do you like best about Heyday AI?

Its easy and intuitive to use. You can automate initial conversations on live chat with customers across multiple channels. The pricing is comparable to competitors Review collected by and hosted on G2.com.

What do you dislike about Heyday AI?

Speed could be faster. right now the loading time is a little high as compared to other solutions. Additionally, data reporting has scope for improvement such as giving a summary of chats and outcomes. Review collected by and hosted on G2.com.