[ Helprace Reviews ](https://www.g2.com/products/helprace/reviews) [ Helprace Reviews ](https://www.g2.com/products/helprace/reviews) # Helprace Pricing Overview [Editedit](https://my.g2.com/helprace/pricings) Free Trial ## Helprace Pricing Key Insights Last updated on Apr 09, 2026 * * * Helprace offers **3 pricing editions** , starting from **$9** to **$27**. Helprace pricing tiers are designed to support different usage levels and team sizes. Helprace also offers a **free trial**. Compare the Helprace pricing table below to figure out the best fit for your needs. Some plans may require you to contact **Helprace** for **custom pricing**. * * * Tickets OR Community OR Knowledge Base — $9 / user/month Help Desk OR Self-Service — $18 / user/month ALL-IN — $27 / user/month Rated 4.4 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Tickets OR Community OR Knowledge Base $9 user/month Ticketing system for one-on-one support; Public docs site and internal knowledge base; Feedback portal, self-service community, FAQ and ideas lab. - Unlimited Agents - Unlimited Articles & Storage - Domain Mapping - Self-Service Portal - User Feedback System - Instant Answers - Adaptive Smart Search - Drafts - Mark Best Replies - Crowdsourced Help - Feedback Widget - Single Sign-On - Developer API - Custom Domain SSL - Saved Replies - Macros, Workflows - Agent Collision Show More Help Desk OR Self-Service $18 user/month Help Desk (ticketing + knowledge base) or Self-Service (community + knowledge base). - Everything in lower plan PLUS: - Multiple Product Support - User Portal Customization - Agent Collision - Public & Private Communities - Article Usefulness Rating - Customizable Voting Show More ALL-IN $27 user/month Everything under the sun for comprehensive support. - Everything in lower plan PLUS: - Saved Replies - Satisfaction Rating - Macros - Workflows - Reports - SLA - Custom Fields - Contact Cloud - HIPAA Compliance Show More Our pricing structure is simple: Pay for what you need. Customize your account to reflect your business and support needs. Select from one of our 3 standalone ticketing, knowledge base or community plans. Or, build an exceptional help desk (ticketing + knowledge base) or self-service (community + knowledge base). Or choose the Complete plan: ticketing + knowledge base + community with added features and productivity tools. Pricing information for Helprace is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Helprace must be conducted with the seller. Pricing information was last updated on October 09, 2024 Show More ## Top-Rated Alternatives [ ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") Zoho Desk 4.4/5(7,843) ](https://www.g2.com/products/zoho-desk/reviews) [ ![HappyFox Help Desk](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b0001efbdd184cb7e9946caaecf761fb/happyfox-help-desk.png "HappyFox Help Desk") HappyFox Help Desk 4.5/5(138) ](https://www.g2.com/products/happyfox-help-desk/reviews) [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,762) ](https://www.g2.com/products/freshdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/helprace/competitors/alternatives) ## Helprace Alternatives Pricing The following is a quick overview of editions offered by other [Help Desk Software](https://www.g2.com/categories/help-desk) | Product | Price | Features | | --- | --- | --- | | ![Zoho Desk](https://images.g2crowd.com/uploads/product/image/small_square/small_square_64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg)[Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) FREE | $0.00 | Completely Free upto 3 agents Email Ticketing Customer Management Private Knowledge Base Multi Language Help desk Mobile Apps 24\*5 Email Support Help Center Predefined SLAs Macros | | ![HappyFox Help Desk](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b0001efbdd184cb7e9946caaecf761fb/happyfox-help-desk.png)[HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) Basic | $24.001 agent Per Month | Unlimited Tickets Omnichannel Ticket Creation SLA Management Knowledge Base SSO (GSuite/SAML/Azure) Up to 5 Agents | | ![Freshdesk](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png)[Freshdesk](https://www.g2.com/products/freshdesk/reviews) Freshdesk Email and Ticketing (Growth) | $19.001 User per month billed annually Per Month | Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email Automations Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal Analytics: OOB analytics and standard reports Self-service: Knowledge base Security, routing, SLA: Role-based access control, SSO, Ticket dispatch | Various alternatives pricing & plans Free Trial Pricing information for the above various Helprace alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. Helprace Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg "Product Avatar Image") Zoho Desk 4.4/5(7,843) [ Compare Now ](https://www.g2.com/compare/helprace-vs-zoho-desk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b0001efbdd184cb7e9946caaecf761fb/happyfox-help-desk.png "Product Avatar Image") HappyFox Help Desk 4.5/5(138) [ Compare Now ](https://www.g2.com/compare/happyfox-help-desk-vs-helprace) ##### Categories on G2 [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Shared Inbox](https://www.g2.com/categories/shared-inbox) ##### Explore More [Which inspection management tools work best for a mid-size construction company that needs to keep site inspections consistent and corrective actions tracked across projects?](https://www.g2.com/discussions/which-inspection-management-tools-work-best-for-a-mid-size-construction-company-that-needs-to-keep-site-inspections-consistent-and-corrective-actions-tracked-across-projects)[Which database DevOps vendors are strongest for zero-downtime releases?](https://www.g2.com/discussions/which-database-devops-vendors-are-strongest-for-zero-downtime-releases)[Who offers the best loyalty program system for online stores](https://www.g2.com/discussions/who-offers-the-best-loyalty-program-system-for-online-stores) [What are the top platforms for monitoring and optimizing data pipelines?](https://www.g2.com/discussions/what-are-the-top-platforms-for-monitoring-and-optimizing-data-pipelines)[Which Blockchain as a Service platforms remove infrastructure management overhead so developers can focus on building product?](https://www.g2.com/discussions/which-blockchain-as-a-service-platforms-remove-infrastructure-management-overhead-so-developers-can-focus-on-building-product)[Pros and Cons Details](https://www.g2.com/products/helprace/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)