--- title: Extension for Jira Service Management Reviews meta_title: 'Extension for Jira Service Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Extension for Jira Service Management works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 7 scale: '5' date_modified: '2026-09-22' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Extension for Jira Service Management Reviews **Vendor:** Deviniti **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.5/5.0 **Total Reviews:** 7 ## About Extension for Jira Service Management Customize Jira Service Management projects and Customer Portals flexibly. Spoil your customers with a smooth service process thanks to our feature bundle. Contact Us ## Extension for Jira Service Management Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value the **improved efficiency** of Extension for Jira Service Management, enhancing their experience through customization and performance. (2 reviews) - Users value the **flexibility** of the Extension for Jira Service Management, enhancing customization and improving overall efficiency. (2 reviews) - Users praise the **customizability** of the Extension for Jira Service Management, enhancing workflows and overall efficiency. (1 reviews) - Users value the **enhanced customization** of the Extension for Jira Service Management, boosting efficiency and customer interactions. (1 reviews) - Users value the **easy access** provided by the Extension for Jira Service Management, enhancing overall efficiency and experience. (1 reviews) - Helpful (1 reviews) - Users find **tracking ease** in Extension for Jira Service Management, seamlessly managing requests and enhancing efficiency. (1 reviews) **What users dislike:** - Users face challenges due to **limited customization** , making setup and advanced configurations time-consuming and difficult. (2 reviews) - Users find the **steep learning curve** of the Extension for Jira Service Management challenging, requiring significant time and expertise. (2 reviews) - Users often face **poor performance** with Extension for Jira Service Management, leading to frustration and reduced usability. (1 reviews) - Users find the **time-consuming setup** for advanced customizations to be a significant hurdle in using the extension. (1 reviews) ## Extension for Jira Service Management Reviews ### 1. Easy way to manage all **Rating:** 4.5/5.0 stars **Reviewed by:** Valeria M. | Tech Support Analyst, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 08, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Extension for Jira Service Management?** General usefulness, improved user experience, admin & customization capabilities, performance and efficiency. **What do you dislike about Extension for Jira Service Management?** The learning curve can be complex, there's UI/UX limitations, performance issues, limited native support. **What problems is Extension for Jira Service Management solving and how is that benefiting you?** It helps for better data collection & smarter forms which is a need in our environment and needs for our customers, enhanced customization without custom code, streamlining support workflows and role based visibility, plus user segmentation since its a need for us to collect different data from different clients based on our support plans. ### 2. Enhance the capabilities of Jira Service Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 07, 2025 **What do you like best about Extension for Jira Service Management?** The Extension for Jira Service Management enhances customization with dynamic forms, advanced SLA tracking, and tailored workflows, improving efficiency and customer experience **What do you dislike about Extension for Jira Service Management?** can be complex to set up, requiring time and expertise for advanced customizations **What problems is Extension for Jira Service Management solving and how is that benefiting you?** The Extension for Jira Service Management solves issues like limited customization, basic SLA tracking, manual processes, and reporting gaps ### 3. Streamlining Service **Rating:** 4.5/5.0 stars **Reviewed by:** kavya k. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 02, 2024 **What do you like best about Extension for Jira Service Management?** it will Improved customer experience like It allows the customer for customizing the Jira Service Management in customer portal, it is more user-friendly and visually appealing. This can lead to increased customer satisfaction it enhanced agent productivity Features it can help agents resolve issues faster and more efficiently. Increased security and control: The extension offers various security features like permission settings for different elements, which can help organizations protect sensitive data. it Integrat with Third-Party Tools. and very easy to implement. very good customer support. frequency of use **What do you dislike about Extension for Jira Service Management?** Vendor lock-in: By relying on a third-party extension, you might become locked into the vendor's ecosystem and pricing structure, making it difficult to switch to other solutions in the future. and lomited customization. **What problems is Extension for Jira Service Management solving and how is that benefiting you?** Limited customer portal: The default Jira Service Management customer portal can be basic and lack customization options. ### 4. Best Experience for Extension for Jira Service Management **Rating:** 4.5/5.0 stars **Reviewed by:** Dinesh J. | Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 16, 2024 **What do you like best about Extension for Jira Service Management?** The team of this extension is very supportive and helpful. **What do you dislike about Extension for Jira Service Management?** No. Nothing to dislike for this extension. **What problems is Extension for Jira Service Management solving and how is that benefiting you?** This extension helps us to manage our projects on Jira. With the help of this extension, we can manage multiple projects as well. ### 5. Jira is easy and user friendly project management tool **Rating:** 4.5/5.0 stars **Reviewed by:** Rafeek T. | QA TESTER, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 23, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Extension for Jira Service Management?** Easy access project management tool and we can get all status analytics of projects in single tool. For implementation and integration with hr management tool also easy. Highly recommend for frequency of use. **What do you dislike about Extension for Jira Service Management?** Customer service needs to improve. All other things are good. **What problems is Extension for Jira Service Management solving and how is that benefiting you?** Customer support response is delayed. ### 6. Sharing my experience regarding Jira Service Management, which helps better service management. **Rating:** 4.5/5.0 stars **Reviewed by:** Vishal J. | Salesforce Developer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 28, 2024 **What do you like best about Extension for Jira Service Management?** It helps to easily receive, track, manage, and resolve requests from your team's customers and efficient way to handle Incident Management, Change Management, Problem Management, Service level agreements, Automation, Reporting and more. **What do you dislike about Extension for Jira Service Management?** The only issue I have is with the confusing settings needed for certain user modifications. **What problems is Extension for Jira Service Management solving and how is that benefiting you?** It is helping to resolve the queries coming from customers in the form of incidents, managing problems, generating reports and doing analysis and better communication with the customers. ### 7. Built for a purpose, meets/exceeds in a few areas **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 05, 2024 **What do you like best about Extension for Jira Service Management?** Built for a specific purpose and meets the expectations. **What do you dislike about Extension for Jira Service Management?** Could bring in some customization options that could fit into multiple use cases/teams and not just ITSM **What problems is Extension for Jira Service Management solving and how is that benefiting you?** Using it as a helpdesk tool, like it so far. - [View Extension for Jira Service Management pricing details and edition comparison](https://www.g2.com/products/extension-for-jira-service-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-28+03%3A52%3A26+-0500&secure%5Bsession_id%5D=8a92ee12-8c64-4f57-9048-4583babcf658&secure%5Btoken%5D=0be296d6d634776a8d227ae515c379604d2e45393e6f8f6899778a1d9f3ae124&format=llm_user) ## Extension for Jira Service Management Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Extension for Jira Service Management Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,750 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (7,880 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,702 reviews)