I really love how easy it is to use, and how easy it is to implement. Their AI features are very good, for instance their AI translation and workflows. I have tried multiple different chat softwares, and many of them feel extremely oldschool and cluttered compared to Herodesk.

Making it possbile for us to do better customer support with shorter time-to-answer for our customers. It's easy to get startet, easy to setup and the number of feature is way above what we need - but we will take it.

HeroDesk is incredibly user-friendly with a sleek, minimalistic design that makes handling customer service a breeze. For our e-commerce business, the seamless integration with our webshop is invaluable—it automatically fetches order information, allowing us to quickly view customer order details without switching between systems. This has saved us so much time and ensured we provide fast, accurate responses to our customers. The team at HeroDesk consistently delivers updates, making sure the system feels modern and stays ahead of our needs. Their support team is always responsive and eager to help, which is essential for a growing business. If you're in e-commerce and looking for a tool that simplifies customer service while enhancing the overall experience for both your team and customers, HeroDesk is the way to go!