--- title: Complaints Pro Reviews meta\_title: 'Complaints Pro Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 12 reviews by the users' company size, role or industry to find out how Complaints Pro works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 12 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Complaints Pro Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **automation features** of Complaints Pro, streamlining feedback processes and enhancing efficiency. [(2 mentions)](https://www.g2.com/products/complaints-pro/reviews?filters%5Bsentiment_snippet%5D=1930046&qs=pros-and-cons#reviews) Users value the **efficiency** of Complaints Pro, which streamlines critical processes and saves valuable time. [(2 mentions)](https://www.g2.com/products/complaints-pro/reviews?filters%5Bsentiment_snippet%5D=1930061&qs=pros-and-cons#reviews) Users value the **timely tracking features** of Complaints Pro, enhancing feedback processes and reducing risks effectively. [(2 mentions)](https://www.g2.com/products/complaints-pro/reviews?filters%5Bsentiment_snippet%5D=1930053&qs=pros-and-cons#reviews) Users value the **automated responses** for timely complaint handling and efficient updates throughout the process. [(1 mentions)](https://www.g2.com/products/complaints-pro/reviews?filters%5Bsentiment_snippet%5D=2035908&qs=pros-and-cons#reviews) Users value the **timely features** of Complaints Pro for automating critical processes, enhancing efficiency and reducing risks. [(1 mentions)](https://www.g2.com/products/complaints-pro/reviews?filters%5Bsentiment_snippet%5D=2492093&qs=pros-and-cons#reviews) Users face **email issues** with Complaints Pro, as complaint numbers often land in junk folders or aren't sent at all. [(1 mentions)](https://www.g2.com/products/complaints-pro/reviews?filters%5Bsentiment_snippet%5D=2035898&qs=pros-and-cons#reviews) Users feel the **cost is at the higher end** , suggesting that pricing requires slight improvement for better value. [(1 mentions)](https://www.g2.com/products/complaints-pro/reviews?filters%5Bsentiment_snippet%5D=2492126&qs=pros-and-cons#reviews) Users face challenges with **missing features** in Complaints Pro, leading to issues in complaint notifications and tracking. [(1 mentions)](https://www.g2.com/products/complaints-pro/reviews?filters%5Bsentiment_snippet%5D=2035915&qs=pros-and-cons#reviews) Users face **reply issues** , with complaint emails often landing in junk folders or not being sent at all. [(1 mentions)](https://www.g2.com/products/complaints-pro/reviews?filters%5Bsentiment_snippet%5D=2035905&qs=pros-and-cons#reviews) Users often face **technical issues** with complaint number emails, causing confusion and difficulties in tracking complaints. [(1 mentions)](https://www.g2.com/products/complaints-pro/reviews?filters%5Bsentiment_snippet%5D=2035899&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Complaints Pro ##### 1. Automation Users appreciate the **automation features** of Complaints Pro, streamlining feedback processes and enhancing efficiency. [ See 2 mentions ](https://www.g2.com/products/complaints-pro/reviews?filters%5Bsentiment_snippet%5D=1930046&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Customer Feedback: Key Solution from Complaints Pro" What do you like about Complaints Pro? Our business mainly depends of Feedback. We need to do survey before we organise any training. This will provide us the market demand to go ahead with ##### 2. Efficiency Users value the **efficiency** of Complaints Pro, which streamlines critical processes and saves valuable time. [ See 2 mentions ](https://www.g2.com/products/complaints-pro/reviews?filters%5Bsentiment_snippet%5D=1930061&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Customer Feedback: Key Solution from Complaints Pro" What do you like about Complaints Pro? Our business mainly depends of Feedback. We need to do survey before we organise any training. This will provide us the market demand to go ahead with ##### 3. Tracking Users value the **timely tracking features** of Complaints Pro, enhancing feedback processes and reducing risks effectively. [ See 2 mentions ](https://www.g2.com/products/complaints-pro/reviews?filters%5Bsentiment_snippet%5D=1930053&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Customer Feedback: Key Solution from Complaints Pro" What do you like about Complaints Pro? Our business mainly depends of Feedback. We need to do survey before we organise any training. This will provide us the market demand to go ahead with ##### 4. Automated Responses Users value the **automated responses** for timely complaint handling and efficient updates throughout the process. [ See 1 mentions ](https://www.g2.com/products/complaints-pro/reviews?filters%5Bsentiment_snippet%5D=2035908&qs=pros-and-cons#reviews) See Related User Reviews ##### 5. Features Users value the **timely features** of Complaints Pro for automating critical processes, enhancing efficiency and reducing risks. [ See 1 mentions ](https://www.g2.com/products/complaints-pro/reviews?filters%5Bsentiment_snippet%5D=2492093&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Customer Feedback: Key Solution from Complaints Pro" What do you like about Complaints Pro? Our business mainly depends of Feedback. We need to do survey before we organise any training. This will provide us the market demand to go ahead with ### 5 Cons or Disadvantages of Complaints Pro ##### 1. Email Issues Users face **email issues** with Complaints Pro, as complaint numbers often land in junk folders or aren't sent at all. [ See 1 mentions ](https://www.g2.com/products/complaints-pro/reviews?filters%5Bsentiment_snippet%5D=2035898&qs=pros-and-cons#reviews) See Related User Reviews ##### 2. Expensive Users feel the **cost is at the higher end** , suggesting that pricing requires slight improvement for better value. [ See 1 mentions ](https://www.g2.com/products/complaints-pro/reviews?filters%5Bsentiment_snippet%5D=2492126&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Customer Feedback: Key Solution from Complaints Pro" What do you dislike about Complaints Pro? I do feel the cost is at the higher end however I have not experienced any other software to know the current market price such software. Costing need ##### 3. Missing Features Users face challenges with **missing features** in Complaints Pro, leading to issues in complaint notifications and tracking. [ See 1 mentions ](https://www.g2.com/products/complaints-pro/reviews?filters%5Bsentiment_snippet%5D=2035915&qs=pros-and-cons#reviews) See Related User Reviews ##### 4. Reply Issues Users face **reply issues** , with complaint emails often landing in junk folders or not being sent at all. [ See 1 mentions ](https://www.g2.com/products/complaints-pro/reviews?filters%5Bsentiment_snippet%5D=2035905&qs=pros-and-cons#reviews) See Related User Reviews ##### 5. Technical Issues Users often face **technical issues** with complaint number emails, causing confusion and difficulties in tracking complaints. [ See 1 mentions ](https://www.g2.com/products/complaints-pro/reviews?filters%5Bsentiment_snippet%5D=2035899&qs=pros-and-cons#reviews) See Related User Reviews ## Top-Rated Alternatives [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") Front 4.7/5(2,507) ](https://www.g2.com/products/front/reviews) [ View All Alternatives ](https://www.g2.com/products/complaints-pro/competitors/alternatives) ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") US Verified User in Staffing and Recruiting Mid-Market (51-1000 emp.) 9/2/2024 "Complaints Pro - Review For the Great Cloud Software" 5/5 What do you like best about Complaints Pro? Complaints Pro helps us to handle Customer complaints and give solutions to those complaints on time. Review collected by and hosted on G2.com. What do you dislike about Complaints Pro? So far, I don't have any dislikes in Complaints Pro. Review collected by and hosted on G2.com. What problems is Complaints Pro solving and how is that benefiting you? Complaints Pro is solving our customers technical issues and it maintains the Help Dest and Complaint Management. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![pankaj k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "pankaj k.") PK pankaj k. SDE-I Mid-Market (51-1000 emp.) 2/24/2024 "It's a great platform.." 4.5/5 What do you like best about Complaints Pro? It is great platform with smooth transitions. Review collected by and hosted on G2.com. What do you dislike about Complaints Pro? Sometimes due to Complex UI it is not clearly understable. Review collected by and hosted on G2.com. What problems is Complaints Pro solving and how is that benefiting you? Problem-solving involves identifying and addressing issues or challenges faced by individuals or organizations. By addressing complaints, businesses can improve their products or services, enhance customer satisfaction, and foster loyalty. Ultimately, this benefits me by enabling me to provide more relevant and effective solutions to users' inquiries, thereby enhancing their experience and satisfaction with the service. Review collected by and hosted on G2.com. Show More 8/24/2024 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Small-Business (50 or fewer emp.) 12/18/2023 "Customer Feedback: Key Solution from Complaints Pro" 4/5 What do you like best about Complaints Pro? Our business mainly depends of Feedback. We need to do survey before we organise any training. This will provide us the market demand to go ahead with the training. After the training, we take feedback fro our clients to retain and build long relationships. Complaints Pro provided timely features which automated our critical process, saving time and reduing risks. Review collected by and hosted on G2.com. What do you dislike about Complaints Pro? I do feel the cost is at the higher end however I have not experienced any other software to know the current market price such software. Costing needs slight improvment. Review collected by and hosted on G2.com. What problems is Complaints Pro solving and how is that benefiting you? Automating our survey and feedback processess was a duanting task. Complaint pro was easy to integrate and provuded the solution we require. Additional features such as alerts helped us to handle negative feedbacks effectively and in a timely manner. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![RAJAT S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RAJAT S.") RS RAJAT S. Small-Business (50 or fewer emp.) 2/26/2024 "Product worthy to be reviewed" 4/5 What do you like best about Complaints Pro? It provides convenience to get feedback and reveiws so that we can understand the clients/customers experience and make changes accordingly Review collected by and hosted on G2.com. What do you dislike about Complaints Pro? Cost is bit high but again product is also good. Review collected by and hosted on G2.com. What problems is Complaints Pro solving and how is that benefiting you? It makes the process easy and convenient to get the feedbacks or area of improvements . Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Raphael A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raphael A.") RA Raphael A. Provincial Disease Control Officer Small-Business (50 or fewer emp.) 2/25/2024 "COMPLAINTS PRO" 2.5/5 What do you like best about Complaints Pro? Very helpful. Convenient and reliable to response to customers queries. Review collected by and hosted on G2.com. What do you dislike about Complaints Pro? Bit expensive in its subscriptions, however it is genuine for its worth. Review collected by and hosted on G2.com. What problems is Complaints Pro solving and how is that benefiting you? Mostly customers demands in reshaping products, meeting their needs. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") EF Verified User in Financial Services Mid-Market (51-1000 emp.) 9/12/2023 "Best in class complaints management solution" 4.5/5 What do you like best about Complaints Pro? The team are so easy to work with and the solution is best in class in Australia Review collected by and hosted on G2.com. What do you dislike about Complaints Pro? Nothing, it does what it is intended to do and does it well Review collected by and hosted on G2.com. What problems is Complaints Pro solving and how is that benefiting you? Complaints Pro is integrated with our Salesforce CRM solution for our contact centre and allows them to quickly and easily lodge a complaint to meet local legislative requirements. The complaints team is then able to use the native application to manage the complaint to completion Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Rodrick J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrick J.") RJ Rodrick J. Manager Small-Business (50 or fewer emp.) 4/12/2022 "Great Product" 5/5 What do you like best about Complaints Pro? I like the fact it compiles all of our complaints in one place. Review collected by and hosted on G2.com. What do you dislike about Complaints Pro? It's a little expensive; however, it's worth the price. Review collected by and hosted on G2.com. What problems is Complaints Pro solving and how is that benefiting you? It helps us keep everything in one spot, and we can have an all-access view of how to solve the issue we are having. Review collected by and hosted on G2.com. Show More 11/8/2022 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") AL Verified User in Legal Services Mid-Market (51-1000 emp.) 1/4/2022 "Complaints Pro review" 5/5 What do you like best about Complaints Pro? It's very user friendly and easy to use for every person who is not so technically sound also. Very convenient for every type of business and is very compatible for all companies or departments Review collected by and hosted on G2.com. What do you dislike about Complaints Pro? The tool has some technical issues which makes it very difficult to save and get results immediately. So that would affect the data that is entered in the software. If this is sorted the tool is the best Review collected by and hosted on G2.com. Recommendations to others considering Complaints Pro: This is a very reliable software every company should use as it builds confidence in the employees to escalate any issue and the complaints team to handle it proactively and with confidentiality. This is highly recommended to every company as it is convenient Review collected by and hosted on G2.com. What problems is Complaints Pro solving and how is that benefiting you? All escalations on the software as it is very useful to track and check the status. Every employee has Liberty and privacy to update any complaint on the tool and give appropriate comments on it. Builds confidence in the employee Review collected by and hosted on G2.com. Show More 1/14/2022 Validated ReviewerIncentivizedSource: G2 invite ![Fadi K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fadi K.") FK Fadi K. Sales Manager Small-Business (50 or fewer emp.) 9/27/2021 "Listen to your customers" 4.5/5 What do you like best about Complaints Pro? It is a cloud software whose main feature is handling customer complaints timely and efficiently. It produces customer insights giving a broader knowledge to improve your products and services. It gives the ability to capture the customers' voice in a single consistent place. It changed the culture of non-customer-facing management where they respond to a customers' complaint. There is no more questioning of what is factual or fiction since it gives complete visibility of which brand or function is causing our customers the most dissatisfaction. Review collected by and hosted on G2.com. What do you dislike about Complaints Pro? It only includes online business hours support. So if a problem occurs with a customer, he won't be able to get the help needed after working hours. The complaint will have to wait till the next business day. The only language it supports is English. Review collected by and hosted on G2.com. What problems is Complaints Pro solving and how is that benefiting you? The system is agile and gives adaptation and change support. Fields can be added and removed, classifications updated, creation and deletion of users easily and quickly. The reporting is fully customizable and user-friendly, which helps identify opportunities for service improvement. The license options are light and flexible, making it easier to contract or expand as engaging more parts of our business in managing customer feedback. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Small-Business (50 or fewer emp.) 11/26/2021 "Very useful app, provides enough space" 4.5/5 What do you like best about Complaints Pro? Its easy to use, and user friendly. It doesn't makes you wait like other complaint cloud apps Review collected by and hosted on G2.com. What do you dislike about Complaints Pro? The app is a little slow, that the only thing Review collected by and hosted on G2.com. Recommendations to others considering Complaints Pro: Use this app, its easy to use and a lot cloud storage Review collected by and hosted on G2.com. What problems is Complaints Pro solving and how is that benefiting you? Using it as a cloud space in my work Review collected by and hosted on G2.com. 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[ Claim this profile ](https://www.g2.com/products/complaints-pro/claim_requests/new?utm_medium=profile-footer-claim-cta&utm_source=g2) ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk)[Complaint Management](https://www.g2.com/categories/complaint-management)[Incident Management](https://www.g2.com/categories/incident-management) ##### Explore More [What is the most affordable visitor management software for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-visitor-management-software-for-smbs)[Which AP automation tools are top-rated by software companies](https://www.g2.com/discussions/which-ap-automation-tools-are-top-rated-by-software-companies)[Which content creation software offers the best template library?](https://www.g2.com/discussions/which-content-creation-software-offers-the-best-template-library) [Best software for multi-channel content performance tracking](https://www.g2.com/discussions/what-s-the-best-software-for-multi-channel-content-performance-tracking)[Which Google Workspace project management platforms offer multiple views for teams with different organizational preferences?](https://www.g2.com/discussions/which-google-workspace-project-management-platforms-offer-multiple-views-for-teams-with-different-organizational-preferences)[Pros and Cons Details](https://www.g2.com/products/complaints-pro/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)