Having used the platform for customer insights, this reviewer appreciates the ability to quickly identify trends in customer feedback. The process of switching between different brands to filter data is cumbersome and there is no option to schedule regular reports.

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Summarized using AI

AR

Alex R.

S

Small-Business (50 or fewer emp.)

5/6/2022

"It has helped me drive CX improvements"

5/5

What do you like best about Cx MOMENTS?

The ability to search for trends and identify sentiment Review collected by and hosted on G2.com.

What do you dislike about Cx MOMENTS?

No multiple selections in the same filter Review collected by and hosted on G2.com.

BP

Britain P.

Customer Service Supervisor

Small-Business (50 or fewer emp.)

12/13/2021

"This program allows us to see what our customers think about us"

3.5/5

What do you like best about Cx MOMENTS?

CxMoments takes giant quantities of information and makes it very easy to pull, read and analyze. Super user friendly and very easy to use. Very nice to look at too, great product Review collected by and hosted on G2.com.

What do you dislike about Cx MOMENTS?

At first, there is a lack of tutorials which can make it kind of a pain to use. Once you get the hang of things, it picks up, but that is kind of difficult at first. Review collected by and hosted on G2.com.

Recommendations to others considering Cx MOMENTS:

We have been trying to find a program to capture, view, and analyze this data for a long time, and this is the first time we've found one that actually works well and we all love using. I would highly recommend using CX Moments. The lack of a tutorial can be difficult at first. But once you get the hang of using it, there's no other program that does what it does, especially as quickly and efficiently as Moments does. It's very user friendly, very easy to get the hang of, and most importantly, VERY helpful. It makes what would otherwise be a long, painful process very quick and easy. We love the product so much and any of us here would highly recommend using it for your business. If you have any manpower dedicated to this kind of data, it's a must have. Review collected by and hosted on G2.com.

What problems is Cx MOMENTS solving and how is that benefiting you?

We solve many problems by using this program. We use it to track the effectiveness of releases from the company. Like I said earlier, it makes it so easy to pull and view and analyze info. Review collected by and hosted on G2.com.

SV

Sean V.

CX Onboarding / Quality Manager

Small-Business (50 or fewer emp.)

7/28/2022

"CX Moments is Great!"

5/5

What do you like best about Cx MOMENTS?

Ability to alert me and our team of issues right away. Review collected by and hosted on G2.com.

What do you dislike about Cx MOMENTS?

I really can't think of anything here. It met our expectations. Review collected by and hosted on G2.com.

UR

Verified User in Retail

Small-Business (50 or fewer emp.)

5/31/2022

"Robust tool for identifying trends."

4/5

What do you like best about Cx MOMENTS?

I like that it connects out to other tools and simplifies the review process. Review collected by and hosted on G2.com.

What do you dislike about Cx MOMENTS?

It has a LOT of stuff to it, and it can take a second to put it all together. Review collected by and hosted on G2.com.

UF

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

4/18/2019

"CX Moments provides the insights I've been looking for"

5/5

What do you like best about Cx MOMENTS?

I love the user interface and all of the options available to convey the reports I'm creating. The robust interface can be intimidating but the support I've received is bar none. My questions are answered within 24 hours, almost always. Review collected by and hosted on G2.com.

What do you dislike about Cx MOMENTS?

Being that it is such a robust platform, analyzing endless amounts of data, it can be difficult to get started on your own. There are a lot of details to pay attention to in order to pull accurate and helpful reports. That said, it can be easy to quickly overcomplicate a simple search. Review collected by and hosted on G2.com.

Recommendations to others considering Cx MOMENTS:

Have a list ready of all current and recurring customer service issues. That way, when you start plugging things in, it will broaden your scope of the many different issues your customers can have based on one aspect of the business. Review collected by and hosted on G2.com.

What problems is Cx MOMENTS solving and how is that benefiting you?

CX Moments has helped my support team hone in on specific customer issues such as; subscription management, rewards redemption, and even website navigation. With the use of a few keywords, the search is kicked off, allowing you to plug in additional synonyms typically mentioned surrounding your topic keyword. Review collected by and hosted on G2.com.

Response from Emmanuel Doubinsky of Cx MOMENTS

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Thanks a lot for your thorough and positive review. After reading your recommendations to new users, we are now making it easier for new customers to get started: they can pick from a library of hundreds of automatically detected "customer issues" and populate their dashboard in a just few clicks. We'd love to hear your feedback on this new feature when you have a moment.

And thanks again for being such a great customer!

Emmanuel - CEO, co-founder of Cx MOMENTS