--- title: Cx MOMENTS Reviews meta_title: 'Cx MOMENTS Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Cx MOMENTS works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 6 scale: '5' date_modified: '2026-06-04' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Cx MOMENTS Reviews **Vendor:** Cx MOMENTS **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 6 ## About Cx MOMENTS Cx MOMENTS AI to automatically analyse and categorize customer tickets and better escalate issues to other teams, detect topics for agents training and proritize self-service content. ## Cx MOMENTS Reviews ### 1. Really insightful, needs continued work on the UI **Rating:** 4.0/5.0 stars **Reviewed by:** Miles D. | Director of Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Cx MOMENTS?** Love the ability to quickly scan through themes in our customer tickets and see trends. This saves us a lot of time when other areas of the business want to know how products are performing or what customers are saying. **What do you dislike about Cx MOMENTS?** We have many different brands and it is cumbersome to switch from brand to brand to filter out data. I'd also love a way to schedule reports to be served up to various stakeholders within the organization on a regular cadence. **What problems is Cx MOMENTS solving and how is that benefiting you?** We have saved time whenever questions are asked about what customers are saying. We've had deeper insights into the types of tickets we are getting. We've also been able to set up a slack notification to notify us of threats of legal action, BBB complaints etc... ### 2. It has helped me drive CX improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Alex R. | S, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2022 **What do you like best about Cx MOMENTS?** The ability to search for trends and identify sentiment **What do you dislike about Cx MOMENTS?** No multiple selections in the same filter **Recommendations to others considering Cx MOMENTS:** Go through the help center as much as you can. **What problems is Cx MOMENTS solving and how is that benefiting you?** Customer contact trends, product trends ### 3. This program allows us to see what our customers think about us **Rating:** 3.5/5.0 stars **Reviewed by:** Britain P. | Customer Service Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2021 **What do you like best about Cx MOMENTS?** CxMoments takes giant quantities of information and makes it very easy to pull, read and analyze. Super user friendly and very easy to use. Very nice to look at to, great product **What do you dislike about Cx MOMENTS?** At first, there is a lack of tutorials which can make it kind of a pain to use. Once you get the hang of things, it picks up, but that is kind of difficult at first. **Recommendations to others considering Cx MOMENTS:** We have been trying to find a program to capture, view, and analyze this data for a long time, and this is the first time we've found one that actually works well and we all love using. I would highly recommend using CX Moments. The lack of a tutorial can be difficult at first. But once you get the hang of using it, there's no other program that does what it does, especlally as quickly and efficiently as Moments does. It's very user friendly, very easy to get the hang of, and most importantly, VERY helpful. It makes what would otherwise be a long, painful process very quick and easy. We love the product so much and any of us here would highly recommend using it for your business. If you have any manpower dedicated to this kind of data, it's a must have. **What problems is Cx MOMENTS solving and how is that benefiting you?** We solve many problems by using this program. We use it to track the effectiveness of releases from the company. Like I said earlier, it makes it so easy to pull and view and analyze info. ### 4. CX Moments is Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Sean V. | CX Onboarding / Quality Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Cx MOMENTS?** Ability to alert me and our team of issues right away. **What do you dislike about Cx MOMENTS?** I really can't think of anything here. It met our expectations. **What problems is Cx MOMENTS solving and how is that benefiting you?** Cx Moments has helped us understand issues that we are facing collectively and identify training needs. ### 5. Robust tool for identifying trends. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Cx MOMENTS?** I like that it connects out to other tools and simplifies the review process. **What do you dislike about Cx MOMENTS?** It has a LOT of stuff to it, and it can take a second to put it all together. **What problems is Cx MOMENTS solving and how is that benefiting you?** We use CX Moments to quickly identify the gaps and negative moments as they come in. Speeds up our ability to handle those negative moments before they escalate. ### 6. CX Moments provides the insights I've been looking for **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2019 **What do you like best about Cx MOMENTS?** I love the user interface and all of the options available to convey the reports I'm creating. The robust interface can be intimidating but the support I've received is bar none. My questions are answered within 24 hours, almost always. **What do you dislike about Cx MOMENTS?** Being that it is such a robust platform, analyzing endless amounts of data, it can be difficult to get started on your own. There are a lot of details to pay attention to in order to pull accurate and helpful reports. That said, it can be easy to quickly overcomplicate a simple search. **Recommendations to others considering Cx MOMENTS:** Have a list ready of all current and recurring customer service issues. That way, when you start plugging things in, it will broaden your scope of the many different issues your customers can have based on one aspect of the business. **What problems is Cx MOMENTS solving and how is that benefiting you?** CX Moments has helped my support team hone in on specific customer issues such as; subscription management, rewards redemption, and even website navigation. With the use of a few keywords, the search is kicked off, allowing you to plug in additional synonyms typically mentioned surrounding your topic keyword. **Official Response from Emmanuel Doubinsky:** > Thanks a lot for your thorough and positive review. After reading your recommendations to new users, we are now making it easier for new customers to get started: they can pick from a library of hundreds of automatically detected "customer issues" and populate their dashboard in a just few clicks. We'd love to hear your feedback on this new feature when you have a moment. And thanks again for being such a great customer! Emmanuel - CEO, co-founder of Cx MOMENTS ## Cx MOMENTS Discussions - [What is Cx MOMENTS used for?](https://www.g2.com/discussions/what-is-cx-moments-used-for) - [View Cx MOMENTS pricing details and edition comparison](https://www.g2.com/products/cx-moments/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-12+13%3A19%3A17+-0500&secure%5Bsession_id%5D=062cd662-7d38-4e42-ade5-7365cbb59d01&secure%5Btoken%5D=cecb2e995bad38bc794226f28ce00b713be8a67a807af6e373c06765725332c4&format=llm_user) ## Cx MOMENTS Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Cx MOMENTS Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,517 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,969 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,647 reviews)