Best Customer Self-Service Software - Page 12

How Many Customer Self-Service Software Products Does G2 Track?

Total Products under this Category: 432

Category Stats (Sep 2026)

  • Average Rating: 4.51/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Fluid Topics (+0.69%) - Among all products in this category, Fluid Topics recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Customer Self-Service Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 80,700+ Authentic Reviews
  • 432+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Customer Self-Service Software

G2 Grid® for Customer Self-Service Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Zoho Desk, Agentforce Service (formerly Salesforce Service Cloud), Fin, HubSpot Service Hub, Freshdesk, Jotform AI Agents, and ServiceNow Customer Service Management.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-self-service/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=freshdesk&focus%5B%5D=jotform-ai-agents&focus%5B%5D=servicenow-customer-service-management)

knock-ai

Knock AI is the first B2B buyer engagement platform built for the AI era, helping marketing teams turn demand into pipeline before buyers disappear. Modern buyers no longer wait for forms, follow-up emails, or slow sales handoffs. They research with AI, compare vendors instantly, and move on before most teams even respond. Knock AI helps companies move to a formless funnel, where every high-intent touchpoint can turn into an instant buyer conversation across Slack, WhatsApp, LinkedIn, Telegram, and other messaging channels. Knock customers are already generating up to 9x more deals from the same demand. The AI-powered platform identifies, enriches, qualifies, and routes leads in real time, helping sales teams save hours every day and focus only on buyers who are ready to engage. Knock AI is built for B2B marketing, demand generation, revenue, and sales teams that want to generate more pipeline from existing demand. Teams use Knock AI to convert demand from websites, pricing pages, demo pages, G2 profiles, LinkedIn, paid ads, events, webinars, ABM campaigns, email signatures, docs, GitHub, and other off-site channels. Key capabilities include formless lead capture, website DMs, off-site engagement, event conversion, account identification, website visitor de-anonymization, AI enrichment, AI qualification, smart lead routing, conversational scheduling, automated follow-up, buyer journey visibility, CRM sync, and pipeline attribution. Knock AI replaces forms, website chatbots, live chat tools, lead enrichment tools, lead routing tools, scheduling tools, event lead capture tools, intent tracking tools, manual SDR qualification, delayed email follow-up, and disconnected attribution reports. It’s time to replace the traditional marketing stack with the platform built for how buyers buy now.

Average Rating: 4.9/5.0

Total Reviews: 25

How Do G2 Users Rate knock-ai?

  • Automation: 10.0/10 (Category avg: 8.7/10)
  • Integrations: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind knock-ai?

  • Seller: Knock-ai
  • Year Founded: 2023
  • HQ Location: New York, US
  • LinkedIn® Page: www.linkedin.com
    22 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 48% Small, 36% Large

What Do G2 Reviewers Say About knock-ai?

AI-generated summary from verified user reviews

Pros
  • Users value the enhanced communication provided by Knock.ai, improving interactions and efficiency in property management.
  • Users value the easy communication features of Knock.ai, facilitating efficient client interaction and appointment management.
  • Users find that Knock.ai's automation enhances communication, saves time, and improves lead screening in property management.
  • Users value the seamless integrations of Knock-AI, enhancing communication and offering personalized assistance effectively.
  • Users value the enhanced communication provided by Knock.ai, improving interactions and streamlining appointment scheduling.
Cons
  • Users find the limited features of knock-ai restrict overall functionality and integration capabilities, making usage cumbersome.
  • Users find co-browsing inconvenient for sharing specific applications and lacking essential mark-up tools during screen sharing.
  • Users report connectivity issues with knock-ai, especially on some lower version devices, impacting overall performance.
  • Users experience email communication issues due to limited pre-built connectors and reliance on third-party apps for integrations.
  • Users experience functionality issues due to connectivity problems and compatibility with older devices.

What Are Recent G2 Reviews of knock-ai?

PolyAI

PolyAI builds customer-led voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business, including banks, hotels, insurers, restaurants, retail and telecoms. Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency. PolyAI has been recognized by Forbes in their 2023 AI 50, Gartner as a Cool Vendor in Conversational AI, and CB Insights in their 2021 AI 100. PolyAI has been featured in Bloomberg, The Washington Post, The Wall Street Journal, The New York Times, Forbes and TechCrunch.

Average Rating: 5.0/5.0

Total Reviews: 12

How Do G2 Users Rate PolyAI?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Automation: 10.0/10 (Category avg: 8.7/10)
  • Integrations: 10.0/10 (Category avg: 8.6/10)
  • Personalization: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind PolyAI?

  • Seller: PolyAI
  • Year Founded: 2017
  • HQ Location: London, England
  • Twitter: @polyaivoice
    9,414 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    369 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Large, 25% Medium

What Do G2 Reviewers Say About PolyAI?

AI-generated summary from verified user reviews

Pros
  • Users highlight the automation and efficiency of PolyAI, making it a valuable voice assistant tool for seamless interactions.
  • Users appreciate the automation and efficiency of PolyAI, enhancing customer interactions with seamless conversational AI.
  • Users value the 24/7 support of PolyAI, feeling it provides real-time assistance that resonates with human interaction.
  • Users find PolyAI's AI integration excellent for creating seamless, customer-led conversational AI experiences.
  • Users find PolyAI to be a powerful automated voice assistant for creating seamless conversational AI experiences.
Cons
  • Users find PolyAI slow at times and report issues with annoying advertising detracting from the experience.
  • Users report lagging issues that disrupt the experience, along with some frustrating advertisements during usage.
  • Users find the slow loading times frustrating, impacting their experience and engagement with PolyAI.
  • Users find the slow performance of PolyAI frustrating, particularly when combined with distracting advertisements.
  • Users find the slow speed of PolyAI frustrating at times, compounded by irritating advertising interruptions.

What Are Recent G2 Reviews of PolyAI?

Appy Pie

Appy Pie is a type of no-code AI app and website building software that helps users create, customize, and manage mobile applications and websites through prompt-based generation and visual editing tools. The platform is used by small businesses, entrepreneurs, educators, and teams that need to develop digital products without relying on traditional software development workflows. Appy Pie supports use cases such as building business apps, launching marketing websites, creating customer engagement tools, and developing internal mobile solutions. With the AI App Builder, users can begin by describing the type of app they want to create, including layout, design, and core functionality. The system generates an initial structure that can be refined over time. Appy Pie also includes an AI Website Builder that applies a similar approach to creating responsive websites based on user requirements. In addition to prompt-based creation, Appy Pie provides selection-based editing, where users can click on individual elements—such as text, buttons, images, or sections—and update them through targeted prompts. Visual drag-and-drop editing is also available for manual adjustments, allowing users to combine AI-assisted changes with direct design control. Key features and capabilities include: Prompt-based generation for initial app and website layouts Selection-based editing for updating specific elements without changing the full design Visual editing tools for manual customization and layout adjustments Support for building mobile apps and responsive websites in a no-code environment A hybrid workflow that enables ongoing refinement through both AI and interactive editing Appy Pie provides a structured way for users to build and evolve apps and websites while maintaining consistency across design and functionality.

Average Rating: 4.7/5.0

Total Reviews: 1,310

How Do G2 Users Rate Appy Pie?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Automation: 8.9/10 (Category avg: 8.7/10)
  • Integrations: 8.6/10 (Category avg: 8.6/10)
  • Personalization: 8.8/10 (Category avg: 8.5/10)

Who Is the Company Behind Appy Pie?

  • Seller: Appy Pie LLP
  • Year Founded: 2016
  • HQ Location: Delhi
  • Twitter: @AppyPieInc
    17,105 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    193 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Health, Wellness and Fitness, Education Management
  • Company Size: 87% Small, 10% Medium

What Do G2 Reviewers Say About Appy Pie?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the excellent customer support from Appy Pie, which simplifies the app development process for them.
  • Users highlight the ease of use with Appy Pie, complemented by excellent customer support for a smoother experience.
  • Users find Appy Pie exceptionally helpful, with responsive support that makes app development smoother and easier.
  • Users find Appy Pie's ease of use exceptional, enabling anyone to create an app quickly and effectively.
  • Users commend the easy creation process of Appy Pie, appreciating prompt support and confidence-building features.
Cons
  • Users experience poor customer support, encountering issues like inadequate assistance and requests for sensitive login credentials.
  • Users find Appy Pie expensive, especially with additional costs for resubmissions despite its helpful features for beginners.
  • Users find the cost of Appy Pie high, with unclear pricing details and rising prices being a notable concern.
  • Users express concerns about limited features in Appy Pie, hoping for improvements to enhance functionality.
  • Users find the pricing issues of Appy Pie confusing and feel it's higher compared to competitors.

What Are Recent G2 Reviews of Appy Pie?

What Are G2 Users Discussing About Appy Pie?

FROGED

FROGED transforms the way companies connect with their customers by combining Human Touch + AI in one secure omnichannel platform. We help businesses deliver smarter, faster, and more personalized interactions, always putting people at the center of technology. With full visibility, traceability, and control, FROGED empowers agents and managers with centralized data to drive efficiency, productivity, and new revenue opportunities. Our solutions include: - Unified Omnichannel Inbox: All conversations, all channels, one place—without losing context or personalization. - Mass Campaigns & Conversational Marketing: Reach more customers with segmentation and hyper-personalization, turning one-to-many messages into meaningful one-to-one conversations. - AI Copilot, Agentic AI & AI Workflows: From summarizing interactions and automating Tier 1 support to creating custom workflows that integrate seamlessly with your tools. FROGED is the only platform that merges real Human Touch with Artificial Intelligence, turning customer service from a cost center into a revenue generator.

Average Rating: 4.2/5.0

Total Reviews: 14

How Do G2 Users Rate FROGED?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 9.1/10)
  • Automation: 6.4/10 (Category avg: 8.7/10)
  • Integrations: 6.7/10 (Category avg: 8.6/10)
  • Personalization: 8.7/10 (Category avg: 8.5/10)

Who Is the Company Behind FROGED?

Who Uses This Product?

  • Company Size: 71% Small, 29% Medium

What Are Recent G2 Reviews of FROGED?

What Are G2 Users Discussing About FROGED?

Magentrix Customer Portals

Deliver content and share information with your customers with a CRM-connected, Magentrix customer success portal. Customize the look and feel with your own brand. Control access to standard and custom objects, files and document sharing and eLearning. Social features allow users to collaborate on files and documents. Remove barriers to your clients by automating various interactions with your business, with a Magentrix customer self-service portal. KEY FEATURES: - CustomerSelf-Service (e.g. dynamic online group forums) - Learning Management System (LMS) - Rewards & Redemption: Gamify tasks, supported by TengoCard - Content Management: Information on demand - Cases & Case Deflection: Customer-facing help desk - Ideation: Customers share, review, and collaborate on new ideas - Document Management - Upcoming Events - Analytics - Marketplace: Give access to products and services built around your brand - Storefronts - Integrations: Check out our integrations page on our website https://www.magentrix.com/integrations?ref=G2 CRM Integrations - Salesforce - Microsoft Dynamics One of the most powerful feats of Magentrix is our Salesforce integration. It's included out-of-the-box, is fully configurable and uses existing account/opportunity structure. No duplication of records and we dynamically adjust API calls. And anyone can configure just about anything with clicks, not code. Where we really stand out from the crowd is our highly dedicated customer success team. Not to mention, most of our customers are up and running in days/weeks. We'll let our reviews tell you more! Or visit https://www.magentrix.com?ref=G2

Average Rating: 4.7/5.0

Total Reviews: 16

How Do G2 Users Rate Magentrix Customer Portals?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Automation: 10.0/10 (Category avg: 8.7/10)
  • Integrations: 10.0/10 (Category avg: 8.6/10)
  • Personalization: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Magentrix Customer Portals?

Who Uses This Product?

  • Company Size: 63% Medium, 25% Small

What Are Recent G2 Reviews of Magentrix Customer Portals?

What Are G2 Users Discussing About Magentrix Customer Portals?

Gist

Gist is a suite of tools businesses use to market, sell and communicate with their customers. And we're on a mission to help marketing, sales and support teams create great customer experiences in every interaction across the customer lifecycle, at scale. Today, over 10,000 businesses are using Gist and we're just getting started. Customers use us to talk to their leads and customers and be that central source of truth. We believe that we’re in the middle of a huge shift in SaaS space towards all-in-one platforms and we need your help. Join us on this journey and help us transform the way people run businesses :)

Average Rating: 4.6/5.0

Total Reviews: 219

How Do G2 Users Rate Gist?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Automation: 8.4/10 (Category avg: 8.7/10)
  • Integrations: 7.8/10 (Category avg: 8.6/10)
  • Personalization: 8.1/10 (Category avg: 8.5/10)

Who Is the Company Behind Gist?

  • Seller: Gist
  • Year Founded: 2020
  • HQ Location: Newark, Delaware
  • Twitter: @gistplatform
    2,741 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    13 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 94% Small, 5% Medium

What Do G2 Reviewers Say About Gist?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Gist, effortlessly adding chat and engaging with customers across devices.
  • Users value the efficient customer support provided by Gist, enhancing their overall experience and satisfaction.
  • Users appreciate the all-inclusive platform of Gist, seamlessly integrating marketing and business process management in one app.
  • Users love the intuitive chat features of Gist, enhancing customer engagement and support efficiency.
  • Users appreciate Gist for its comprehensive email marketing capabilities integrated within an all-inclusive platform.
Cons
  • Users face a steep learning curve with Gist due to its complex interface and integration challenges.
  • Users express frustration with limited features in Gist, particularly in reporting, chatbot capabilities, and contact limits.
  • Users find Gist has limited options for chat and integration, impacting overall usability and functionality.
  • Users experience significant live chat issues with Gist's mobile app, often losing messages and needing to restart the app.
  • Users find Gist has a not intuitive setup, requiring time to familiarize with its features and settings.

What Are Recent G2 Reviews of Gist?

What Are G2 Users Discussing About Gist?

Support Hero

In-App Knowledge Base to help you reduce the number of support tickets that you manage every day. Users can find the answer to their question when they need it the most: in your app. No need to leave, they can search through your knowledge base and contact you thanks to Support Hero. The best part? We help you to write better Knowledge Base by showing you what users are looking for and what you can improve.

Average Rating: 4.5/5.0

Total Reviews: 10

How Do G2 Users Rate Support Hero?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Automation: 10.0/10 (Category avg: 8.7/10)
  • Integrations: 10.0/10 (Category avg: 8.6/10)
  • Personalization: 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Support Hero?

  • Seller: Support Hero
  • Year Founded: 2016
  • HQ Location: Cincinnati, US
  • Twitter: @SupportheroApp
    625 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Small, 40% Medium

What Are Recent G2 Reviews of Support Hero?

ZaZaChat

ZaZaChat is a Complete Help Desk Software for e-businesses

Average Rating: 4.7/5.0

Total Reviews: 18

How Do G2 Users Rate ZaZaChat?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.1/10)
  • Automation: 7.5/10 (Category avg: 8.7/10)
  • Personalization: 3.3/10 (Category avg: 8.5/10)

Who Is the Company Behind ZaZaChat?

  • Seller: ZaZa Network
  • HQ Location: Philadelphia, PA
  • Twitter: @ZaZa_Chat
    162 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 61% Medium, 39% Small

What Do G2 Reviewers Say About ZaZaChat?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the user-friendly chat features of ZaZaChat, enhancing communication with a professional appearance.
  • Users find ZaZaChat to be easy to use, making deployment and navigation simple for newcomers.
  • Users find Easy Communication with ZaZaChat essential, appreciating its professional look and effective live conversations.
  • Users find the easy setup of ZaZaChat beneficial for new users to quickly engage with customers.
  • Users find ZaZaChat to be intuitive, making it easy for new users to deploy and navigate effectively.
Cons
  • Users find the slow loading times for updates to be frustrating and impacting their overall experience.
  • Users find that update issues are frustrating due to longer-than-expected installation times, impacting overall experience.

What Are Recent G2 Reviews of ZaZaChat?

What Are G2 Users Discussing About ZaZaChat?

Enghouse Contact Center

Enghouse Interactive is a global provider of contact center software and services, trusted by organizations worldwide to deliver reliable, scalable customer engagement solutions. Backed by decades of experience and a broad customer experience (CX) portfolio, Enghouse supports businesses of all sizes as their engagement needs evolve. The Enghouse Contact Center solution—available in the cloud or on-premises—offers comprehensive omnichannel capabilities, including voice, video, digital channels, and outbound communications. The platform features AI-powered self-service, agent assistance, and quality management, along with built-in workforce management and robust third-party integrations.

Average Rating: 4.3/5.0

Total Reviews: 94

How Do G2 Users Rate Enghouse Contact Center?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Automation: 8.3/10 (Category avg: 8.7/10)
  • Integrations: 10.0/10 (Category avg: 8.6/10)
  • Personalization: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Enghouse Contact Center?

  • Seller: Enghouse Systems
  • Company Website:
  • Year Founded: 1984
  • HQ Location: Markham
  • Twitter: @EnghouseInterac
    2,418 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,284 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Telecommunications
  • Company Size: 67% Medium, 25% Large

What Do G2 Reviewers Say About Enghouse Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the accuracy of real-time translations in Enghouse Contact Center, enhancing communication across various channels.
  • Users appreciate the accuracy of information in Enghouse, enhancing support and ensuring effective customer interactions.
  • Users value the AI efficiency of Enghouse, enhancing customer interactions with smart matching and insightful analysis.
  • Users value the smart AI integration of Enghouse Contact Center, enhancing customer support across multiple communication channels.
  • Users appreciate the intelligent AI technology of Enghouse Contact Center, enhancing support and customer interactions across channels.
Cons
  • Users find the complex customization required for settings daunting, highlighting the need for advanced technical support.
  • Users find the complex implementation of Enghouse Contact Center requires extensive customization and technical support for effective deployment.
  • Users find the complex configuration and deployment process of Enghouse Contact Center challenging and resource-intensive.
  • Users find the complex setup process challenging, requiring technical support and significant financial investment.
  • Users face customization difficulties in configuring settings, necessitating advanced technical support and complicating deployment.

What Are Recent G2 Reviews of Enghouse Contact Center?

OneDesk

OneDesk combines online HelpDesk and Project Management software. Serve your customers and manage team projects with one application.

Average Rating: 4.2/5.0

Total Reviews: 34

How Do G2 Users Rate OneDesk?

  • Has the product been a good partner in doing business?: 7.9/10 (Category avg: 9.1/10)
  • Automation: 8.0/10 (Category avg: 8.7/10)
  • Integrations: 7.9/10 (Category avg: 8.6/10)
  • Personalization: 8.0/10 (Category avg: 8.5/10)

Who Is the Company Behind OneDesk?

  • Seller: OneDesk
  • Year Founded: 2009
  • HQ Location: Montreal, Canada
  • Twitter: @OneDeskApp
    737 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 50% Small, 26% Large

What Do G2 Reviewers Say About OneDesk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of OneDesk, finding it simple to set up and manage effectively.
  • Users value the easy integration of OneDesk, making setup and operation intuitive and flexible for all.
  • Users find the easy setup of OneDesk allows for quick implementation and smooth running of operations.
  • Users find OneDesk offers interesting and flexible features, making it easy to set up a basic help center.
  • Users value the flexibility of OneDesk, appreciating its intuitive and easy-to-use setup for various needs.
Cons
  • Users report frequent bugs in OneDesk, experiencing inconsistent functionality and needing extensive support to resolve issues.
  • Users report limited functionality in OneDesk, facing inconsistencies and frequent need for support intervention.
  • Users report poor customer support, as assistance is often needed to resolve system responsiveness issues.
  • Users find that OneDesk requires too much expertise and support intervention to address functionality inconsistencies.
  • Users experience slow performance with OneDesk, noting inconsistent functionality and frequent system stalling requiring support intervention.

What Are Recent G2 Reviews of OneDesk?

What Are G2 Users Discussing About OneDesk?

Swivl

The Only AI Assistant for Self Storage. 80% of your repetitive tasks on autopilot. swivl augments your existing team to understand what works and automatically tune property-level decisions every day to attract ready-to-lease customers. Our self storage AI assistant can answer common questions, identify and qualify new leads, and get them to the lease that meets their needs. Automation is the future of self storage. In the age of hyper-informed, store-anywhere consumer, your business needs to be always on, data driven, and customer-centered. Your renters demand it.

Average Rating: 4.2/5.0

Total Reviews: 16

How Do G2 Users Rate Swivl?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Automation: 8.2/10 (Category avg: 8.7/10)
  • Integrations: 7.6/10 (Category avg: 8.6/10)
  • Personalization: 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Swivl?

  • Seller: Swivl
  • Year Founded: 2018
  • HQ Location: Atlanta, Georgia
  • Twitter: @tryswivl
    438 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    15 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 88% Medium, 19% Small

What Are Recent G2 Reviews of Swivl?

Communication

Having conversations with your team and customers shouldn’t be this hard. Hence, we built Communication. With all of your communication and tools in one place, your teams will stay productive no matter where you’re working from. Escape your cluttered Inbox together using our Shared Inbox Ticketing System. Provide updated relevant information using the knowledgebase, and provide your customers with the best customer experience with our Conversation Thread feature (LiveChat + Email Unified).

Average Rating: 4.2/5.0

Total Reviews: 16

How Do G2 Users Rate Communication?

  • Has the product been a good partner in doing business?: 7.5/10 (Category avg: 9.1/10)
  • Automation: 5.0/10 (Category avg: 8.7/10)
  • Integrations: 6.7/10 (Category avg: 8.6/10)
  • Personalization: 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Communication?

  • Seller: Little SaaS
  • Year Founded: 2018
  • HQ Location: Newark, US
  • Twitter: @littlesaas
    148 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 72% Small, 17% Medium

What Do G2 Reviewers Say About Communication?

AI-generated summary from verified user reviews

Pros
  • Users value the convenient connectivity of Communication, enjoying seamless interactions in one centralized platform.
  • Users value the ease of communication provided by the product, enjoying seamless interaction all in one place.
  • Users love the ease of communication with everything conveniently available in one place.
  • Users value the convenience of centralized communication, enjoying seamless interactions in one platform.
Cons
  • Users experience messaging issues, feeling overwhelmed by scattered information and a need for improved user experience.
  • Users find the communication not intuitive, struggling with scattered messaging and information overload that hinders experience.
  • Users find UX issues in Communication due to scattered messaging and excessive information, leading to a subpar experience.

What Are Recent G2 Reviews of Communication?

What Are G2 Users Discussing About Communication?

Boei

Boei is an AI receptionist and lead-capture widget for small and mid-sized businesses. It sits on your website as a lightweight 10KB script and answers visitor questions instantly, 24/7, in 95+ languages. Unlike a basic chatbot that reads from a knowledge base and asks for a name and email, Boei does the work of a receptionist. It qualifies leads, books appointments, answers product questions, and escalates the conversations that need a human to your team with an AI summary attached. The same AI agent works across your website, WhatsApp Business, email and SMS, with one shared inbox and one trained brain behind all of them. Train it once on your website, files, FAQ, product catalog and past tickets. Add custom AI actions (calendar booking, quote calculation, order status lookup, CRM updates, lead routing) with no code. Choose how autonomous the AI is, from fully supervised to AI-driven, so you stay in control. Pick your AI model: OpenAI, Anthropic, Google or Mistral, switchable anytime. Boei is built for European SMBs and agencies. It is EU-hosted in Amsterdam, GDPR-first, cookie-optional, and includes 50+ contact channels in a single customizable widget. Used on 17,000+ websites.

Average Rating: 4.7/5.0

Total Reviews: 11

How Do G2 Users Rate Boei?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)

Who Is the Company Behind Boei?

Who Uses This Product?

  • Company Size: 91% Small

What Do G2 Reviewers Say About Boei?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of customization with Boei, allowing quick setup and flexible adjustments for their websites.
  • Users find Boei's ease of use remarkable, allowing quick setup and customization without coding challenges.
  • Users love the easy setup of Boei, achieving full customization in under 30 minutes without coding.
  • Users love the customizability of Boei, allowing quick setup and extensive personalization through various widgets.
  • Users love the quick setup of Boei, enabling configuration of chat widgets in just minutes.
Cons
  • Users feel the lack of insightful analytics in Boei limits the chatbot's overall effectiveness and usefulness.
  • Users are frustrated by the lack of integrations, hindering data transfer and automation with other applications.
  • Users find the time-consuming process due to missing integrations and notifications affecting efficiency.

What Are Recent G2 Reviews of Boei?

Aissist.io

Aissist.io deploys agentic AI "Digital Employees" that don't just answer questions — they complete the work behind them, running multi-step workflows across your CRM, billing, and operational tools to resolve service and sales requests end-to-end. The AI resolves 83% of conversations on average at around $0.60 per resolution, earning a 4.8/5.0 CSAT, with 65+ languages and ~10-minute deployment, all on top of the helpdesk you already run. But resolution is only half the story. Pulse, the insight engine, turns every conversation into intelligence across your users (what they want and where they churn), agents (performance and coaching gaps), products (recurring issues and feature requests), and operations (bottlenecks and cost drivers). Evolve feeds those insights back into your workflows so resolution rates climb and costs fall the longer you run it — turning customer operations from a cost center into a growth engine. Built for SMB and mid-market teams, Aissist unifies automation (AgentMesh), insight (Pulse), and optimization (Evolve) into one operational layer. More than 500 businesses run on Aissist today. See live benchmarks, 10+ native integrations, and per-resolution pricing at aissist.io.

Average Rating: 4.8/5.0

Total Reviews: 41

How Do G2 Users Rate Aissist.io?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)

Who Is the Company Behind Aissist.io?

  • Seller: Aissist.io
  • Company Website:
  • HQ Location: San Jose, US
  • LinkedIn® Page: www.linkedin.com
    10 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 76% Small, 21% Medium

What Do G2 Reviewers Say About Aissist.io?

AI-generated summary from verified user reviews

Pros
  • Users find Aissist.io to be incredibly helpful, effectively understanding context and completing tasks autonomously.
  • Users value the efficiency of Aissist.io, significantly improving response times and reducing repetitive tasks.
  • Users find Aissist.io incredibly easy to use, appreciating its intuitive setup and smooth integrations for efficient AI support.
  • Users appreciate the quick and intuitive setup of Aissist.io, making implementation a breeze for their teams.
  • Users value the conversational management of Aissist.io, noting its reliable, accurate, and human-like interactions with customers.
Cons
  • Users feel the limited customization options for UI styling hinder personalizing their experience with Aissist.io.
  • Users find the limited AI capabilities frustrating, particularly with voice functionality and draft efficiency issues.
  • Users find Aissist.io's interface not very beginner friendly, making initial setup potentially overwhelming for newcomers.
  • Users feel the interface lacks guidance and customization, impacting overall usability and experience with Aissist.io.
  • Users desire improved reporting functionality that offers detailed performance insights per agent for better decision-making.

What Are Recent G2 Reviews of Aissist.io?

Certainly

Most AI vendors will sell you a resolution rate. We would rather sell you a better relationship with your customers. Certainly is an agentic AI platform for CX teams. Your AI agents work across every omnichannel surface, draw on web search and your own knowledge, connect to live systems through MCP servers, call tools, and follow the prompts you write. You stay in control of the intelligence layer because we are LLM agnostic. Reporting is where we get a little obsessive. Volume and containment matter, but so does the quiet stuff: the question asked five different ways, the policy that confuses people, the moment a customer almost gave up. We help you see it. We are not the cheapest path to a bot. We are the team that sits with you, learns your product, sets honest expectations, and keeps tuning long after launch. If your product is layered, your customers matter, and good enough is not good enough, we will get on well. Certainly is trusted by brands such as Feastables, Carlsberg, Credissimo, Fintiba, QuadLock, Rockwool and many more well known names.

Average Rating: 4.8/5.0

Total Reviews: 11

How Do G2 Users Rate Certainly?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Automation: 9.4/10 (Category avg: 8.7/10)
  • Integrations: 9.4/10 (Category avg: 8.6/10)
  • Personalization: 8.9/10 (Category avg: 8.5/10)

Who Is the Company Behind Certainly?

  • Seller: Certainly Group ApS
  • Year Founded: 2017
  • HQ Location: Copenhagen , Capital Region
  • Twitter: @Certainly_io
    161 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 55% Medium, 36% Small

What Do G2 Reviewers Say About Certainly?

AI-generated summary from verified user reviews

Pros
  • Users praise the fast and intuitive AI technology that enables easy integration and tailored chatbot development.
  • Users praise the automation capabilities of Certainly, highlighting its responsiveness and seamless integration with other platforms.
  • Users appreciate the easy integrations of Certainly, enabling seamless connections with various platforms for enhanced functionality.
  • Users value the seamless integrations with platforms like ChatGPT and Zendesk, enhancing their customer support experience.
  • Users value the fast and seamless AI integration, enhancing user experience and providing tailored responses effectively.
Cons
  • Users find AI limitations frustrating, as they cannot manually upload spreadsheets for bot training, hindering efficiency.
  • Users express frustration with the inability to upload responses and train the bot manually, finding it time-consuming to hand-type each entry.
  • Users note that data analytics issues require rework, though updates indicate ongoing improvements by the team.
  • Users are frustrated by the inability to upload spreadsheets for training bots, limiting customization and efficiency.
  • Users dislike the lack of manual upload options for spreadsheets, limiting flexibility in training their bot.

What Are Recent G2 Reviews of Certainly?

What Are G2 Users Discussing About Certainly?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026