Best Customer Self-Service Software - Page 12
Customer self-service software provides a platform for end users, prospects, or customers to access information and perform tasks without the need for live chat or customer support representatives. Companies utilize these tools to provide around-the-clock support for customers and website visitors to find information or troubleshoot product issues on their own. By empowering users to resolve issues quickly and independently, self-service solutions enhance customer satisfaction and improve service agents’ productivity.
Customer self-service is a common feature of help desk software. These products provide support in a variety of ways. Most solutions enable businesses to create branded knowledge bases or help centers where customers can browse tutorials and articles that answer frequently asked questions (FAQs). Many products also offer tools for creating digital chatbots, which integrate with live chat software and other digital channels to interact with customers, resolve simple requests, and answer commonly asked questions. Similarly, some customer self-service tools enable businesses to build and deploy voice chatbots (also known as conversational IVR) to provide self-service options to customers over the phone. Contextual guidance solutions, such as digital adoption platforms, offer on-screen guidance to help customers complete tasks without the assistance of a customer support agent.
To qualify for inclusion in the Customer Self-Service category, a product must:
Featured Customer Self-Service Software At A Glance
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Certainly is on a mission to help businesses build incredible user experiences for ecommerce, replacing clicks with conversations. The Certainly Conversational AI software connects seamlessly across
- 55% Mid-Market
- 36% Small-Business
164 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Raffle AI is the most secure customer self-service solution. It provides reliable, secure AI Search and Chat Assistants to make your content accessible. Advanced security measures: • Governmental-
- 53% Mid-Market
- 33% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Automated responses & translation enhancing agent productivity & brand-alignment for Zendesk. Try Stylo for free for the first 14 days. What Can Stylo Do? - Boost your agents with the effici
- 62% Small-Business
- 38% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagem
- 60% Mid-Market
- 20% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Our AI bots are enabled with pre-built integrations, contextual understanding, and smart escalation to live agents on the basis of sentiment analysis. From smart ticket triage of customer requests, t
- 46% Enterprise
- 23% Mid-Market
325 Twitter followers
- Overview
- User Satisfaction
- Seller Details
HelpSpot is a help desk platform for all businesses with features such as customer self-service portal, custom web forms, knowledge base, trends tracking, reporting, tickets management and more.
- Information Technology and Services
- 59% Mid-Market
- 29% Small-Business
2 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Ingeniux CMS is the only agile web experience management platform for websites, portals, communities, and intelligent content delivery. Built on the latest ASP.NET MVC technology, Ingeniux CMS has a
- Higher Education
- Financial Services
- 46% Mid-Market
- 37% Enterprise
2,431 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Next4biz CSM is an AI-powered, omnichannel, and workflow-based customer service solution designed to help businesses efficiently manage customer inquiries, complaints, and service requests. As a no-co
- 53% Enterprise
- 47% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
UserEcho is an online customer support software. UserEcho allow to create helpdesk, ideas forum, livechat and knowledge base in one place that make it simple to provide great customer support.
- Computer Software
- 50% Small-Business
- 36% Mid-Market
401 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Warmly is the first autonomous sales orchestration platform purpose built for SMB sized revenue teams. The platform orchestrates metadata from sales enablement tools, B2B intent, and enrichment tools
- CEO
- Founder
- Computer Software
- Information Technology and Services
- 88% Small-Business
- 11% Mid-Market
523 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Cayzu is a cloud-based help desk software solution designed to manage customer service for small and medium sized businesses. Cayzu features include ticket management, Facebook & Twitter integrati
- 45% Mid-Market
- 36% Small-Business
318 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Chatwoot is an open-source customer engagement platform that helps companies engage their customers on their website, Facebook page, Twitter, Whatsapp, SMS, email, etc. Chatwoot is an open-source alte
- 57% Small-Business
- 36% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Exairon is a sophisticated customer experience automation platform designed to enhance and streamline customer interactions across various channels. By leveraging AI and human collaboration, Exairon e
- 79% Small-Business
- 14% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Faveo Helpdesk provides Businesses with an automated Helpdesk system to manage customer support. The word Faveo comes from Latin which means to be favorable. Which truly highlights vision and the sco
- Information Technology and Services
- 43% Mid-Market
- 43% Small-Business
1,059 Twitter followers
- Overview
- User Satisfaction
- Seller Details
By enabling searches across a wide variety of sources, Oracle's InQuira knowledge management products offer simple and convenient ways for users to access knowledge that was once hidden in the myriad
- 75% Enterprise
- 38% Mid-Market
821,068 Twitter followers
