Best Customer Self-Service Software - Page 12

How Many Customer Self-Service Software Products Does G2 Track?

Total Products under this Category: 434

Category Stats (Nov 2026)

  • Average Rating: 4.51/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: SparrowDesk (+0.7%) - Among all products in this category, SparrowDesk recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Customer Self-Service Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 81,800+ Authentic Reviews
  • 434+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Customer Self-Service Software

G2 Grid® for Customer Self-Service Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Zoho Desk, Salesforce Service Cloud, Fin, WhatsApp Business Platform, HubSpot Service Hub, Jotform AI Agents, and Freshdesk.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-self-service/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=hubspot-service-hub&focus%5B%5D=jotform-ai-agents&focus%5B%5D=freshdesk)

CallMiner OmniAgent

CallMiner OmniAgent is a virtual AI agent software solution that automates customer interactions using AI-driven conversation intelligence, enabling organizations to deliver faster, more consistent, and more cost-efficient service across voice and digital channels. CallMiner OmniAgent is a contact center and customer experience solution that leverages customer service automation and AI-powered virtual agent technology to streamline and enhance customer interactions. It is designed for contact center leaders, experience management professionals, and organizations seeking to scale customer engagement without sacrificing quality or compliance. Traditional customer service models that rely solely on human agents can suffer from slower response times, inconsistent service, and higher operational costs. CallMiner OmniAgent addresses these challenges by combining automation with conversation intelligence, enabling seamless, on-brand, and compliant interactions. The platform’s omnichannel capabilities support both voice and digital touchpoints, providing human-like communication that reduces errors and improves customer satisfaction. CallMiner OmniAgent’s technology interprets natural language across spoken and written formats, understands customer intent and context, and responds immediately, with smooth escalation to live agents when necessary. Its support for inbound and outbound use cases—such as debt collection, appointment scheduling, and information requests—makes it suitable for a wide range of industry applications. Key features and capabilities: - Omnichannel support: Voice and digital interactions with context-aware processing, rich media support, and seamless escalation to live agents. Natural Language Processing (NLP): Interprets and responds to conversational inputs for more intuitive engagement. - Inbound and outbound automation: Handles tasks like debt collection, scheduling, and follow-up communications efficiently. - Call routing and integration: Connects customers to the right agent and integrates with CRM, CCaaS, and other systems to improve workflow. - Performance management: Customizable analytics dashboards for optimizing virtual agent performance. By automating high-volume and complex customer service processes, CallMiner OmniAgent reduces operational costs, frees human agents to focus on higher-value work, and delivers consistent experiences that meet modern customer expectations, including self-service options. Its flexible dialogue flow designer and integration capabilities allow organizations to personalize interactions based on external data sources, ensuring every conversation feels relevant and informed. CallMiner OmniAgent is a scalable solution for organizations and contact centers looking to improve resolution speed, service quality, and operational efficiency, while gaining actionable insights from every customer interaction.

Average Rating: 4.1/5.0

Total Reviews: 16

How Do G2 Users Rate CallMiner OmniAgent?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Automation: 9.7/10 (Category avg: 8.7/10)
  • Integrations: 9.0/10 (Category avg: 8.6/10)
  • Personalization: 8.8/10 (Category avg: 8.5/10)

Who Is the Company Behind CallMiner OmniAgent?

  • Seller: CallMiner
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Waltham, MA
  • Twitter: @CallMiner
    3,247 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    324 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 47% Medium, 35% Large

What Are Recent G2 Reviews of CallMiner OmniAgent?

Interakt

Launched in 2020, Interakt is a full-stack conversational marketing, sales, and support platform built on top of official WhatsApp Business APIs. Over 10,000 businesses across the globe trust Interakt to reduce CAC, improve customer LTV, and drive repeat purchases. The platform is built on the same technology that powered the Indian government’s MyGOV COVID Bot on WhatsApp, which handled 150 million users and 600 million messages. Additionally, it brought the world the first-ever end-to-end, immersive shopping experience on WhatsApp for Jio Mart. This achievement earned recognition from Mr. Mark Zuckerberg himself.

Average Rating: 4.4/5.0

Total Reviews: 69

How Do G2 Users Rate Interakt?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Automation: 8.8/10 (Category avg: 8.7/10)
  • Integrations: 8.3/10 (Category avg: 8.6/10)
  • Personalization: 7.5/10 (Category avg: 8.5/10)

Who Is the Company Behind Interakt?

  • Seller: Haptik
  • Year Founded: 2013
  • HQ Location: New York, US
  • Twitter: @haptik
    5,970 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    307 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Apparel & Fashion, Marketing and Advertising
  • Company Size: 65% Small, 28% Medium

What Do G2 Reviewers Say About Interakt?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Interakt, finding it simple and effective for managing client interactions.
  • Users find Interakt extremely helpful for centralizing team communications and enhancing client interactions effortlessly.
  • Users value the automation capabilities of Interakt for enhancing WhatsApp engagement with customers effectively.
  • Users commend the excellent customer satisfaction provided by Interakt, appreciating the responsive and professional support team.
  • Users commend the excellent customer support by Interakt, highlighting professionalism and prompt assistance during inquiries.
Cons
  • Users experience email communication issues, facing delays in support and a need for better features for permanent customers.
  • Users feel a strong learning curve exists in using Interakt, requiring significant time and effort to master.
  • Users express dissatisfaction with poor customer support, citing slow turnaround times and limited contact options.
  • Users note the slow loading of Interakt, requiring frequent refreshes and experiencing glitches during bulk broadcasts.
  • Users report concerns about slow performance, needing frequent refreshes and experiencing glitches during bulk broadcasts.

What Are Recent G2 Reviews of Interakt?

Notiondesk

Notiondesk is an AI-powered customer support platform that transforms your Notion pages into a professional, SEO-optimized help center. It combines a knowledge base, AI chatbot, Messenger widget, and MCP integrations to help businesses deliver better customer support without the complexity of traditional help desk software. Keep writing and collaborating in Notion while Notiondesk automatically syncs your documentation to a beautiful, searchable help center. Customize everything with your own domain, branding, layouts, and multilingual content powered by AI translation. Go beyond traditional documentation with an AI chatbot that answers customer questions 24/7 using your knowledge base. The customizable Messenger widget brings AI conversations, help articles, contact options, and product updates directly into your website or app. Notiondesk also connects your documentation to AI assistants like ChatGPT, Claude, and Cursor through MCP. Teams can use secure Workspace MCP to analyze support conversations, review analytics, and manage their help center directly from AI tools. With built-in SEO optimization, AI search optimization (GEO), llms.txt, analytics, and customer feedback, Notiondesk helps your content reach more people while reducing repetitive support requests. Ideal for SaaS companies, startups, and teams that want to scale customer support while keeping Notion as their single source of truth.

Average Rating: 4.5/5.0

Total Reviews: 10

How Do G2 Users Rate Notiondesk?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Automation: 8.1/10 (Category avg: 8.7/10)
  • Integrations: 9.0/10 (Category avg: 8.6/10)
  • Personalization: 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Notiondesk?

Who Uses This Product?

  • Company Size: 90% Medium, 40% Small

What Do G2 Reviewers Say About Notiondesk?

AI-generated summary from verified user reviews

Pros
  • Users love the easy integrations of Notiondesk, streamlining workflows and centralizing tasks without hassle.
  • Users praise the excellent customer support from Notiondesk, enhancing their experience and satisfaction significantly.
  • Users appreciate the seamless integrations of Notiondesk, enhancing productivity by centralizing tasks efficiently.
  • Users find it easy to set up a centralized knowledge base, enhancing customer support and reducing repetitive questions.
  • Users value the automation features of Notiondesk, simplifying tasks and enhancing team collaboration effortlessly.
Cons
  • Users face email communication issues with Notiondesk, feeling it lacks necessary automation and advanced analytics features.
  • Users desire more automation features in Notiondesk, hoping for advanced analytics beyond the basic reporting.
  • Users experience slow loading times with Notiondesk, particularly when working on larger projects or data sets.

What Are Recent G2 Reviews of Notiondesk?

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PolyAI

PolyAI is the Agentic Dialog Platform for building the conversational enterprise, used to build, run, govern, and improve dialog agents at scale. Proven on more than a billion conversations and powered by our proprietary model Dialog-RSN-1, our agents are built for complexity, open at every layer, and sovereign by design. We serve hundreds of enterprises across 75 languages and 25 countries, including Metro Bank, Marriott, PG&E, and UniCredit.

Average Rating: 5.0/5.0

Total Reviews: 12

How Do G2 Users Rate PolyAI?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Automation: 10.0/10 (Category avg: 8.7/10)
  • Integrations: 10.0/10 (Category avg: 8.6/10)
  • Personalization: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind PolyAI?

  • Seller: PolyAI
  • Year Founded: 2017
  • HQ Location: London, England
  • Twitter: @polyaivoice
    9,414 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    369 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Large, 25% Medium

What Do G2 Reviewers Say About PolyAI?

AI-generated summary from verified user reviews

Pros
  • Users highlight the automation and efficiency of PolyAI, making it a valuable voice assistant tool for seamless interactions.
  • Users appreciate the automation and efficiency of PolyAI, enhancing customer interactions with seamless conversational AI.
  • Users value the 24/7 support of PolyAI, feeling it provides real-time assistance that resonates with human interaction.
  • Users find PolyAI's AI integration excellent for creating seamless, customer-led conversational AI experiences.
  • Users find PolyAI to be a powerful automated voice assistant for creating seamless conversational AI experiences.
Cons
  • Users find PolyAI slow at times and report issues with annoying advertising detracting from the experience.
  • Users report lagging issues that disrupt the experience, along with some frustrating advertisements during usage.
  • Users find the slow loading times frustrating, impacting their experience and engagement with PolyAI.
  • Users find the slow performance of PolyAI frustrating, particularly when combined with distracting advertisements.
  • Users find the slow speed of PolyAI frustrating at times, compounded by irritating advertising interruptions.

What Are Recent G2 Reviews of PolyAI?

Appy Pie

Appy Pie is a type of no-code AI app and website building software that helps users create, customize, and manage mobile applications and websites through prompt-based generation and visual editing tools. The platform is used by small businesses, entrepreneurs, educators, and teams that need to develop digital products without relying on traditional software development workflows. Appy Pie supports use cases such as building business apps, launching marketing websites, creating customer engagement tools, and developing internal mobile solutions. With the AI App Builder, users can begin by describing the type of app they want to create, including layout, design, and core functionality. The system generates an initial structure that can be refined over time. Appy Pie also includes an AI Website Builder that applies a similar approach to creating responsive websites based on user requirements. In addition to prompt-based creation, Appy Pie provides selection-based editing, where users can click on individual elements—such as text, buttons, images, or sections—and update them through targeted prompts. Visual drag-and-drop editing is also available for manual adjustments, allowing users to combine AI-assisted changes with direct design control. Key features and capabilities include: Prompt-based generation for initial app and website layouts Selection-based editing for updating specific elements without changing the full design Visual editing tools for manual customization and layout adjustments Support for building mobile apps and responsive websites in a no-code environment A hybrid workflow that enables ongoing refinement through both AI and interactive editing Appy Pie provides a structured way for users to build and evolve apps and websites while maintaining consistency across design and functionality.

Average Rating: 4.7/5.0

Total Reviews: 1,310

How Do G2 Users Rate Appy Pie?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Automation: 8.9/10 (Category avg: 8.7/10)
  • Integrations: 8.6/10 (Category avg: 8.6/10)
  • Personalization: 8.8/10 (Category avg: 8.5/10)

Who Is the Company Behind Appy Pie?

  • Seller: Appy Pie LLP
  • Year Founded: 2016
  • HQ Location: Delhi
  • Twitter: @AppyPieInc
    17,105 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    193 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Health, Wellness and Fitness, Education Management
  • Company Size: 87% Small, 10% Medium

What Do G2 Reviewers Say About Appy Pie?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the excellent customer support from Appy Pie, which simplifies the app development process for them.
  • Users highlight the ease of use with Appy Pie, complemented by excellent customer support for a smoother experience.
  • Users find Appy Pie exceptionally helpful, with responsive support that makes app development smoother and easier.
  • Users praise the easy setup of Appy Pie, allowing for seamless app creation and deployment.
  • Users find Appy Pie's ease of use exceptional, enabling anyone to create an app quickly and effectively.
Cons
  • Users experience poor customer support, encountering issues like inadequate assistance and requests for sensitive login credentials.
  • Users find Appy Pie expensive, especially with additional costs for resubmissions despite its helpful features for beginners.
  • Users find the cost of Appy Pie high, with unclear pricing details and rising prices being a notable concern.
  • Users find the pricing issues of Appy Pie confusing and feel it's higher compared to competitors.
  • Users express concerns about limited features in Appy Pie, hoping for improvements to enhance functionality.

What Are Recent G2 Reviews of Appy Pie?

What Are G2 Users Discussing About Appy Pie?

Gist

Gist is a suite of tools businesses use to market, sell and communicate with their customers. And we're on a mission to help marketing, sales and support teams create great customer experiences in every interaction across the customer lifecycle, at scale. Today, over 10,000 businesses are using Gist and we're just getting started. Customers use us to talk to their leads and customers and be that central source of truth. We believe that we’re in the middle of a huge shift in SaaS space towards all-in-one platforms and we need your help. Join us on this journey and help us transform the way people run businesses :)

Average Rating: 4.6/5.0

Total Reviews: 219

How Do G2 Users Rate Gist?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Automation: 8.4/10 (Category avg: 8.7/10)
  • Integrations: 7.8/10 (Category avg: 8.6/10)
  • Personalization: 8.1/10 (Category avg: 8.5/10)

Who Is the Company Behind Gist?

  • Seller: Gist
  • Year Founded: 2020
  • HQ Location: Newark, Delaware
  • Twitter: @gistplatform
    2,741 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    13 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 94% Small, 5% Medium

What Do G2 Reviewers Say About Gist?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Gist, effortlessly adding chat and engaging with customers across devices.
  • Users value the efficient customer support provided by Gist, enhancing their overall experience and satisfaction.
  • Users appreciate the all-inclusive platform of Gist, seamlessly integrating marketing and business process management in one app.
  • Users love the intuitive chat features of Gist, enhancing customer engagement and support efficiency.
  • Users appreciate Gist for its comprehensive email marketing capabilities integrated within an all-inclusive platform.
Cons
  • Users face a steep learning curve with Gist due to its complex interface and integration challenges.
  • Users express frustration with limited features in Gist, particularly in reporting, chatbot capabilities, and contact limits.
  • Users find Gist has limited options for chat and integration, impacting overall usability and functionality.
  • Users experience significant live chat issues with Gist's mobile app, often losing messages and needing to restart the app.
  • Users find Gist has a not intuitive setup, requiring time to familiarize with its features and settings.

What Are Recent G2 Reviews of Gist?

What Are G2 Users Discussing About Gist?

Magentrix Customer Portals

Deliver content and share information with your customers with a CRM-connected, Magentrix customer success portal. Customize the look and feel with your own brand. Control access to standard and custom objects, files and document sharing and eLearning. Social features allow users to collaborate on files and documents. Remove barriers to your clients by automating various interactions with your business, with a Magentrix customer self-service portal. KEY FEATURES: - CustomerSelf-Service (e.g. dynamic online group forums) - Learning Management System (LMS) - Rewards & Redemption: Gamify tasks, supported by TengoCard - Content Management: Information on demand - Cases & Case Deflection: Customer-facing help desk - Ideation: Customers share, review, and collaborate on new ideas - Document Management - Upcoming Events - Analytics - Marketplace: Give access to products and services built around your brand - Storefronts - Integrations: Check out our integrations page on our website https://www.magentrix.com/integrations?ref=G2 CRM Integrations - Salesforce - Microsoft Dynamics One of the most powerful feats of Magentrix is our Salesforce integration. It's included out-of-the-box, is fully configurable and uses existing account/opportunity structure. No duplication of records and we dynamically adjust API calls. And anyone can configure just about anything with clicks, not code. Where we really stand out from the crowd is our highly dedicated customer success team. Not to mention, most of our customers are up and running in days/weeks. We'll let our reviews tell you more! Or visit https://www.magentrix.com?ref=G2

Average Rating: 4.7/5.0

Total Reviews: 16

How Do G2 Users Rate Magentrix Customer Portals?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Automation: 10.0/10 (Category avg: 8.7/10)
  • Integrations: 10.0/10 (Category avg: 8.6/10)
  • Personalization: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Magentrix Customer Portals?

Who Uses This Product?

  • Company Size: 63% Medium, 25% Small

What Are Recent G2 Reviews of Magentrix Customer Portals?

What Are G2 Users Discussing About Magentrix Customer Portals?

Support Hero

In-App Knowledge Base to help you reduce the number of support tickets that you manage every day. Users can find the answer to their question when they need it the most: in your app. No need to leave, they can search through your knowledge base and contact you thanks to Support Hero. The best part? We help you to write better Knowledge Base by showing you what users are looking for and what you can improve.

Average Rating: 4.5/5.0

Total Reviews: 10

How Do G2 Users Rate Support Hero?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Automation: 10.0/10 (Category avg: 8.7/10)
  • Integrations: 10.0/10 (Category avg: 8.6/10)
  • Personalization: 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Support Hero?

  • Seller: Support Hero
  • Year Founded: 2016
  • HQ Location: Cincinnati, US
  • Twitter: @SupportheroApp
    625 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Small, 40% Medium

What Are Recent G2 Reviews of Support Hero?

ZaZaChat

ZaZaChat is a Complete Help Desk Software for e-businesses

Average Rating: 4.7/5.0

Total Reviews: 17

How Do G2 Users Rate ZaZaChat?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.1/10)
  • Automation: 7.5/10 (Category avg: 8.7/10)
  • Personalization: 3.3/10 (Category avg: 8.5/10)

Who Is the Company Behind ZaZaChat?

  • Seller: ZaZa Network
  • HQ Location: Philadelphia, PA
  • Twitter: @ZaZa_Chat
    162 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 65% Medium, 41% Small

What Do G2 Reviewers Say About ZaZaChat?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the user-friendly chat features of ZaZaChat, enhancing communication with a professional appearance.
  • Users find ZaZaChat to be easy to use, making deployment and navigation simple for newcomers.
  • Users find Easy Communication with ZaZaChat essential, appreciating its professional look and effective live conversations.
  • Users find the easy setup of ZaZaChat beneficial for new users to quickly engage with customers.
  • Users find ZaZaChat to be intuitive, making it easy for new users to deploy and navigate effectively.
Cons
  • Users find the slow loading times for updates to be frustrating and impacting their overall experience.
  • Users find that update issues are frustrating due to longer-than-expected installation times, impacting overall experience.

What Are Recent G2 Reviews of ZaZaChat?

What Are G2 Users Discussing About ZaZaChat?

OneDesk

OneDesk combines online HelpDesk and Project Management software. Serve your customers and manage team projects with one application.

Average Rating: 4.2/5.0

Total Reviews: 34

How Do G2 Users Rate OneDesk?

  • Has the product been a good partner in doing business?: 7.9/10 (Category avg: 9.1/10)
  • Automation: 8.0/10 (Category avg: 8.7/10)
  • Integrations: 7.9/10 (Category avg: 8.6/10)
  • Personalization: 8.0/10 (Category avg: 8.5/10)

Who Is the Company Behind OneDesk?

  • Seller: OneDesk
  • Year Founded: 2009
  • HQ Location: Montreal, Canada
  • Twitter: @OneDeskApp
    737 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 50% Small, 26% Large

What Do G2 Reviewers Say About OneDesk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of OneDesk, finding it simple to set up and manage effectively.
  • Users value the easy integration of OneDesk, making setup and operation intuitive and flexible for all.
  • Users find the easy setup of OneDesk allows for quick implementation and smooth running of operations.
  • Users find OneDesk offers interesting and flexible features, making it easy to set up a basic help center.
  • Users value the flexibility of OneDesk, appreciating its intuitive and easy-to-use setup for various needs.
Cons
  • Users report frequent bugs in OneDesk, experiencing inconsistent functionality and needing extensive support to resolve issues.
  • Users report limited functionality in OneDesk, facing inconsistencies and frequent need for support intervention.
  • Users report poor customer support, as assistance is often needed to resolve system responsiveness issues.
  • Users find that OneDesk requires too much expertise and support intervention to address functionality inconsistencies.
  • Users experience slow performance with OneDesk, noting inconsistent functionality and frequent system stalling requiring support intervention.

What Are Recent G2 Reviews of OneDesk?

What Are G2 Users Discussing About OneDesk?

Enghouse Contact Center

Enghouse Interactive is a global provider of contact center software and services, trusted by organizations worldwide to deliver reliable, scalable customer engagement solutions. Backed by decades of experience and a broad customer experience (CX) portfolio, Enghouse supports businesses of all sizes as their engagement needs evolve. The Enghouse Contact Center solution—available in the cloud or on-premises—offers comprehensive omnichannel capabilities, including voice, video, digital channels, and outbound communications. The platform features AI-powered self-service, agent assistance, and quality management, along with built-in workforce management and robust third-party integrations.

Average Rating: 4.3/5.0

Total Reviews: 94

How Do G2 Users Rate Enghouse Contact Center?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Automation: 8.3/10 (Category avg: 8.7/10)
  • Integrations: 10.0/10 (Category avg: 8.6/10)
  • Personalization: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Enghouse Contact Center?

  • Seller: Enghouse Systems
  • Company Website:
  • Year Founded: 1984
  • HQ Location: Markham
  • Twitter: @EnghouseInterac
    2,418 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,284 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Telecommunications
  • Company Size: 67% Medium, 25% Large

What Do G2 Reviewers Say About Enghouse Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the accuracy of real-time translations in Enghouse Contact Center, enhancing communication across various channels.
  • Users appreciate the accuracy of information in Enghouse, enhancing support and ensuring effective customer interactions.
  • Users value the AI efficiency of Enghouse, enhancing customer interactions with smart matching and insightful analysis.
  • Users value the smart AI integration of Enghouse Contact Center, enhancing customer support across multiple communication channels.
  • Users appreciate the intelligent AI technology of Enghouse Contact Center, enhancing support and customer interactions across channels.
Cons
  • Users find the complex customization required for settings daunting, highlighting the need for advanced technical support.
  • Users find the complex implementation of Enghouse Contact Center requires extensive customization and technical support for effective deployment.
  • Users find the complex configuration and deployment process of Enghouse Contact Center challenging and resource-intensive.
  • Users find the complex setup process challenging, requiring technical support and significant financial investment.
  • Users face customization difficulties in configuring settings, necessitating advanced technical support and complicating deployment.

What Are Recent G2 Reviews of Enghouse Contact Center?

Swivl

The Only AI Assistant for Self Storage. 80% of your repetitive tasks on autopilot. swivl augments your existing team to understand what works and automatically tune property-level decisions every day to attract ready-to-lease customers. Our self storage AI assistant can answer common questions, identify and qualify new leads, and get them to the lease that meets their needs. Automation is the future of self storage. In the age of hyper-informed, store-anywhere consumer, your business needs to be always on, data driven, and customer-centered. Your renters demand it.

Average Rating: 4.2/5.0

Total Reviews: 16

How Do G2 Users Rate Swivl?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Automation: 8.2/10 (Category avg: 8.7/10)
  • Integrations: 7.6/10 (Category avg: 8.6/10)
  • Personalization: 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Swivl?

  • Seller: Swivl
  • Year Founded: 2018
  • HQ Location: Atlanta, Georgia
  • Twitter: @tryswivl
    438 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    15 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 88% Medium, 19% Small

What Are Recent G2 Reviews of Swivl?

Boei

Boei is an AI receptionist and lead-capture widget for small and mid-sized businesses. It sits on your website as a lightweight 10KB script and answers visitor questions instantly, 24/7, in 95+ languages. Unlike a basic chatbot that reads from a knowledge base and asks for a name and email, Boei does the work of a receptionist. It qualifies leads, books appointments, answers product questions, and escalates the conversations that need a human to your team with an AI summary attached. The same AI agent works across your website, WhatsApp Business, email and SMS, with one shared inbox and one trained brain behind all of them. Train it once on your website, files, FAQ, product catalog and past tickets. Add custom AI actions (calendar booking, quote calculation, order status lookup, CRM updates, lead routing) with no code. Choose how autonomous the AI is, from fully supervised to AI-driven, so you stay in control. Pick your AI model: OpenAI, Anthropic, Google or Mistral, switchable anytime. Boei is built for European SMBs and agencies. It is EU-hosted in Amsterdam, GDPR-first, cookie-optional, and includes 50+ contact channels in a single customizable widget. Used on 17,000+ websites.

Average Rating: 4.7/5.0

Total Reviews: 11

How Do G2 Users Rate Boei?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)

Who Is the Company Behind Boei?

Who Uses This Product?

  • Company Size: 91% Small

What Do G2 Reviewers Say About Boei?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of customization with Boei, allowing quick setup and flexible adjustments for their websites.
  • Users find Boei's ease of use remarkable, allowing quick setup and customization without coding challenges.
  • Users love the easy setup of Boei, achieving full customization in under 30 minutes without coding.
  • Users love the customizability of Boei, allowing quick setup and extensive personalization through various widgets.
  • Users love the quick setup of Boei, enabling configuration of chat widgets in just minutes.
Cons
  • Users feel the lack of insightful analytics in Boei limits the chatbot's overall effectiveness and usefulness.
  • Users are frustrated by the lack of integrations, hindering data transfer and automation with other applications.
  • Users find the time-consuming process due to missing integrations and notifications affecting efficiency.

What Are Recent G2 Reviews of Boei?

Certainly

Most AI vendors will sell you a resolution rate. We would rather sell you a better relationship with your customers. Certainly is an agentic AI platform for CX teams. Your AI agents work across every omnichannel surface, draw on web search and your own knowledge, connect to live systems through MCP servers, call tools, and follow the prompts you write. You stay in control of the intelligence layer because we are LLM agnostic. Reporting is where we get a little obsessive. Volume and containment matter, but so does the quiet stuff: the question asked five different ways, the policy that confuses people, the moment a customer almost gave up. We help you see it. We are not the cheapest path to a bot. We are the team that sits with you, learns your product, sets honest expectations, and keeps tuning long after launch. If your product is layered, your customers matter, and good enough is not good enough, we will get on well. Certainly is trusted by brands such as Feastables, Carlsberg, Credissimo, Fintiba, QuadLock, Rockwool and many more well known names.

Average Rating: 4.8/5.0

Total Reviews: 11

How Do G2 Users Rate Certainly?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Automation: 9.4/10 (Category avg: 8.7/10)
  • Integrations: 9.4/10 (Category avg: 8.6/10)
  • Personalization: 8.9/10 (Category avg: 8.5/10)

Who Is the Company Behind Certainly?

  • Seller: Certainly Group ApS
  • Year Founded: 2017
  • HQ Location: Copenhagen , Capital Region
  • Twitter: @Certainly_io
    161 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    15 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 55% Medium, 36% Small

What Do G2 Reviewers Say About Certainly?

AI-generated summary from verified user reviews

Pros
  • Users praise the fast and intuitive AI technology that enables easy integration and tailored chatbot development.
  • Users praise the automation capabilities of Certainly, highlighting its responsiveness and seamless integration with other platforms.
  • Users appreciate the easy integrations of Certainly, enabling seamless connections with various platforms for enhanced functionality.
  • Users value the seamless integrations with platforms like ChatGPT and Zendesk, enhancing their customer support experience.
  • Users value the fast and seamless AI integration, enhancing user experience and providing tailored responses effectively.
Cons
  • Users find AI limitations frustrating, as they cannot manually upload spreadsheets for bot training, hindering efficiency.
  • Users express frustration with the inability to upload responses and train the bot manually, finding it time-consuming to hand-type each entry.
  • Users note that data analytics issues require rework, though updates indicate ongoing improvements by the team.
  • Users are frustrated by the inability to upload spreadsheets for training bots, limiting customization and efficiency.
  • Users dislike the lack of manual upload options for spreadsheets, limiting flexibility in training their bot.

What Are Recent G2 Reviews of Certainly?

What Are G2 Users Discussing About Certainly?

Fluid Topics

Fluid Topics is an AI-powered Product Knowledge Platform that helps enterprises centralize, structure, and deliver product knowledge for both humans and AI applications. It transforms scattered information into a single source of truth, making product knowledge AI-ready and accessible across customer portals, support channels, documentation sites, chatbots, and enterprise workflows. Who It's For By Role: Technical writers (centralize and publish product documentation), product managers (maintain a single source of truth), customer support teams (deliver faster, more accurate answers), developers (access technical content and APIs), knowledge managers (govern enterprise knowledge), AI teams (power LLMs and AI assistants with trusted content). By Industry: SaaS, software, manufacturing, regulations, industrial equipment, telecommunications, healthcare, financial services, enterprise technology, and organizations with complex product documentation. Key Capabilities Unified Product Knowledge: Aggregate content from multiple sources and format into a centralized knowledge platform. AI-Ready Content: Transform documentation into structured, reusable content optimized for AI applications and knowledge retrieval. Content Delivery: Publish personalized content across websites, customer portals, support centers, chatbot, AI tools and knowledge bases. Hybrid Search: Deliver fast, context-aware search experiences a- Content Governance: Maintain a single source of truth with version control, metadata, taxonomy, and content management. Personalized Experiences: Surface relevant documentation based on user roles, products, permissions, or context. Enterprise Integrations: Connect documentation with existing CMS, CCMS, PLM, CRM, support, and business systems. Scalable Documentation Management: Support organizations with extensive product portfolios and frequently changing technical content. Powered by AI Agentic Chatbot: Deliver instant, documentation-driven answers to customers and employees using trusted product knowledge. Generative Assistants: Generate and refine content from existing product knowledge to accelerate documentation workflows. MCP Server: Connect enterprise knowledge directly to LLMs and AI applications using the Model Context Protocol. AI-Ready Knowledge: Structure content for retrieval-augmented generation (RAG), enterprise AI assistants, and intelligent workflows. Whether modernizing technical documentation, creating a single source of truth, improving customer self-service, or powering enterprise AI with trusted product knowledge, Fluid Topics helps organizations transform fragmented documentation into AI-ready content that drives better support, faster knowledge discovery, and consistent information delivery across every channel.

Average Rating: 4.9/5.0

Total Reviews: 10

How Do G2 Users Rate Fluid Topics?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Integrations: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Fluid Topics?

  • Seller: ANTIDOT
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Lyon, Auvergne-Rhône-Alpes, France
  • LinkedIn® Page: www.linkedin.com
    100 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 67% Large, 33% Medium

What Are Recent G2 Reviews of Fluid Topics?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026