Recently my sister started selling crochets on social media, I as a manager to her startup managed all her leads, customers, sales, etc. Chatwood is a perfect tool if you have to manage such online business. The best part is I don't have to download and keep open all the apps. I can schedule a time like 2hours in the night, where in one platform chatwood, I can manage, view or reply all the customer's messages from different platforms who wants to buy the crochets. Because of this, I haven’t missed any leads, and I can actually schedule my time around it. Another feature I want to highlight is that I don’t have to keep track of individual responses on my own. The backstage chat lets me ask my sister directly things like, “Can we make this in 2 days?” and she can reply there, while the customer only sees a formal response when I send it. The pricing is too cost effective for us, We pay 19$ per month, which is worth the functionalities.

Chatwoot just works and does everything that a small/startup team would want from an on-site chat support component. Implementation is quick and easy, integration is even easier. We use it with Slack and emails. Compared to other bloated products without transparent pricing it's a no-brainer. We use it daily with one support agent and loving it!

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