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Certainly Reviews & Product Details

Certainly is on a mission to help businesses build incredible user experiences for ecommerce, replacing clicks with conversations. The Certainly Conversational AI software connects seamlessly across the platforms you run your business on, and we have customers and partners in over 20 countries worldwide. With its no-code Chatbot Builder, the Certainly Conversational AI Platform offers a fun and easy building experience. The product offers high-quality user experiences across channels, seamless integrations with dozens of business systems, and a powerful, proprietary AI that detects any language and offers ready-to-use content in 14+ languages. Certainly is trusted by brands such as Carlsberg, Tiger of Sweden, Booking.com, Rockwool, Trustpilot, Siksilk, Deloitte, Zendesk, and AKQA. For more info about pricing, or to get a personalized introduction to our services, contact us directly at sales@certainly.io or call us on +45 88 74 22 70.

Seller

Certainly

Discussions

Certainly Community

Languages Supported

Danish, German, English, Finnish, French, Italian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish

Overview by

Fergus Doyle

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Certainly Media

Certainly Demo - Discover the power of the Certainly Platform

Use Certainly's Chatbot Builder and cutting-edge Natural Language Understanding (NLU) technology to improve personalized customer experience.

Some of our most used webhook templates.

No code, out-of-the-box, sample integrations.

Certainly Demo - Certainly chatbot templates

Choose from pre-built templates or build your AI chatbot from scratch.

Certainly Demo - The Certainly Chatbot Builder

Build and customize your chatbot from scratch without the need for coding.

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Tyler F.

Tech

Semiconductors

Mid-Market (51-1000 emp.)

8/4/2023

"Analytics & Reporting Enhancements"

4.5/5

What do you like best about Certainly?

Recent improvements made by Certainly show how seriously they are taking improving analytics and reporting capabilities. The technology shows potential for speeding up training for big datasets and increasing operational effectiveness. Review collected by and hosted on G2.com.

What do you dislike about Certainly?

Product management inherently lacks a reliable internal procedure and necessitates unwavering human commitment. The software has a tendency to freeze while receiving a lot of data, which increases the chance that changes may be made incorrectly. Review collected by and hosted on G2.com.

Oleksandr C.

Continuous Improvement Lead (Operations Manager)

Mid-Market (51-1000 emp.)

2/8/2023

"I have been thoroughly impressed by my experience with Certainly."

4.5/5

What do you like best about Certainly?

+ Their chat-bot development is top-notch, and the compatibility with Zendesk is seamless.

+ The versatility of the platform is what sets it apart, allowing me to create custom chat-bots that meet my specific needs.

+ The support I have received throughout the onboarding process has been exceptional, and the platform's versatility has allowed me to create a chat-bot that is tailored to my business's needs. Review collected by and hosted on G2.com.

What do you dislike about Certainly?

-Analytics and reports require some rework, but recent updates show that team is working hard on that one.

I am eagerly looking forward to the development of their translator, as I know it will only make an already outstanding product even better! Review collected by and hosted on G2.com.

What problems is Certainly solving and how is that benefiting you?

Certainly is solving several critical business challenges for me.

Firstly, by automating simple purchase flows and scheduling procedures, they have reduced the workload on my agents, freeing them up to focus on more complex customer inquiries. This has resulted in a 39% reduction in requests going to agents, freeing up valuable time and resources.

Additionally, by automating these processes, my sales department is able to have more meaningful conversations with customers, rather than spending time on generic inquiries. And, the completely automated scheduling procedure has been a game-changer, providing me with real-time information on customer attendance and reducing no-shows. These benefits have significantly improved my overall customer service experience and made a tangible impact on my business's bottom line. Review collected by and hosted on G2.com.

Anurag K.

Business analyst

Small-Business (50 or fewer emp.)

7/25/2023

"Robust and Accurate AI/ML bot"

5/5

What do you like best about Certainly?

Very responsive customer support. Module wise section for easier understanding. AI generation is at fast pace and easy to understand. Very easily integratable to our platform. Review collected by and hosted on G2.com.

What do you dislike about Certainly?

Amount of time to train big data sets can be reduced. Uptime of the platform can be increased. It could be better if they include user manual videos for easier navigation of new users. Review collected by and hosted on G2.com.

Verified User in Automotive

Small-Business (50 or fewer emp.)

6/6/2023

"Robust and Powered by AI"

5/5

What do you like best about Certainly?

The integration with ChatGPT and processing for contextual language understanding and response is very complex and allows for hundreds and even thousands of tailored responses for our customer base. Review collected by and hosted on G2.com.

What do you dislike about Certainly?

I dislike that we are currently unable to upload our spreadsheet of responses ourselves into the Certainly platform and train our bot manually outside of hand-typing each response. Review collected by and hosted on G2.com.

Carlos R.

Senior Product Manager

Small-Business (50 or fewer emp.)

11/18/2022

"Europe's Top AI Bot Solutions Provider"

5/5

What do you like best about Certainly?

With Certainly, you ensure top-quality service to deliver a fantastic AI Bot that your customers will love! Together with Certainly, we have helped our customers enhance their customer experience with:

- Their comprehensive, module-based canvas where you can create your bots and efficiently manage them.

- Their Webhook building features enable us to offer an intelligent Bot that may help customers self-service themselves.

- Their AI platform is already built, so most of the heavy lifting is off our shoulders. No coding is required!

- Their proactive and friendly Support will always lend you a hand, and they want to build long-lasting relationships by engaging with us to test new features.

- Their native integration with Zendesk is fully supported, allowing us to create ticket handovers to follow up with our customers! Review collected by and hosted on G2.com.

What do you dislike about Certainly?

Here are some ideas for improvement, guys. Nonetheless, fantastic work so far!

- We'd like to see that the Suggested Replies in Modules could take other forms besides separate buttons (for example, a list type input, a slider, or a date picker...)

- For big Bots, we'd love it if one could select and highlight areas from the canvas with different colors or something similar, so the canvas is sliced in sections in a more visual way.

- Also, for big Bots, we believe it would be good if you could search for keywords based on the content. There is no search function right now, and with Ctrl + F, you can only look for the titles.

- We'd like to see that when linking URLs as content within modules, we could also create URL texts for the link instead of the URL link (which sometimes are ugly and long...)

- More rich formatting options! ❤ Having a reply starting with an actual Header makes the content much friendlier to read Review collected by and hosted on G2.com.

What problems is Certainly solving and how is that benefiting you?

Certainly 's solutions allow us to offer our customers more self-service options, allowing customers to help themselves and, thus, help Fintiba allocate resources better where our customers need our assistance. Less workload, happier customers... Certainly enables us to free ourselves from routine operational tasks and focus on adding long-term value for our customers! Review collected by and hosted on G2.com.

Vahe K.

Manager, Creator Support Operations

Mid-Market (51-1000 emp.)

6/29/2022

"Good Team, Good Product"

4.5/5

What do you like best about Certainly?

Certainly seems like at a stage, when they can still focus on every customer's success. It is their big advantage among many SaaS solutions on the market when the conversations with support and success teams become an "enterprise-level" bureaucratic back and forth. Review collected by and hosted on G2.com.

What do you dislike about Certainly?

Can't specify exactly, the overall experience has been good. Some of the problems we had were related to uptime and errors, as well as lack of features, but it's resolved mostly. Review collected by and hosted on G2.com.

What problems is Certainly solving and how is that benefiting you?

It's a good drag-n-drop no-code chatbot solution for businesses of every type, and specifically for Creator Operations at Picsart it has provided some good and relatively quick setup. I should mention though that the product administration needs a well-established internal process and dedicated human effort. Review collected by and hosted on G2.com.

Ulrik L.

CEO

Mid-Market (51-1000 emp.)

4/28/2022

"So much more than a chatbot!"

5/5

What do you like best about Certainly?

Besides the basic fact that it has drastically reduced Pakke.dk’s expenses on customer care, and thus increased our profits substantially, it is also clear by now that the quality of the output is nothing but amazing.

We operate in several languages in the entire Scandinavian market and the US, and we see the same pattern emerge across cultural and language differences. It reduces time spent, raises the profit, and adds quality due to the persuasive design of the interaction ontology.

In solid numbers, the conversion rate for traffic coming through the chatbot is 4 times higher.

What else on the market does that?!?

If you know, please tell us. Review collected by and hosted on G2.com.

What do you dislike about Certainly?

On one hand, the builder is nice because it is simple, but perhaps it’s a bit too simple, in terms of channel-specific customization. A tailored fit is always nice.

On the other hand, moving away from simplicity has a cost also. The more options, the more choices you must make. Review collected by and hosted on G2.com.

What problems is Certainly solving and how is that benefiting you?

Pakke.dk can now manage a world-class 24/7 multilingual customer service with very little effort. The conversion rates we experience make it a growth engine, increasing sales and enabling us to expand internationally. It’s a perfect fit with the nature of Pakke.dk because it utilizes the power of digitalization to improve quality, speed, and profit.

This is a very easy product to endorse. Review collected by and hosted on G2.com.

Verified User in Education Management

Mid-Market (51-1000 emp.)

6/24/2022

"Great, easy to use product, amazing staff and support"

5/5

What do you like best about Certainly?

The chatbot is fast and easy to use. It's easy to train it to understand natural language questions and comments. The staff are amazing and the most helpful! Review collected by and hosted on G2.com.

What do you dislike about Certainly?

I've not found any major downsides other than the occasional reaction you might find to people who are chatting with a bot Review collected by and hosted on G2.com.

Nadin K.

Head of Customer Service

2/14/2022

"Enjoy working with Certainly? Absolutely!"

5/5

What do you like best about Certainly?

I am amazed by the product but also the level of service from the Certainly staff. They are always very helpful and have some amazing ideas... They NEVER say "no" or "not possible"! Review collected by and hosted on G2.com.

What do you dislike about Certainly?

Nothing - absolutely nothing! This is an amazing product that has helped us from day 1. Review collected by and hosted on G2.com.