Oracle inQuira Reviews & Product Details

I found that the InQuira’s major strength lies in its functions of refining the search results to meet my job description and previous search history. This helps me a lot by popping up knowledge articles related to the recommended topics even before I type the entire question. Review collected by and hosted on G2.com.

One of the main difficulties lies in the search for up to date information, often articles are not labeled as such or they are tangled in an archive of previous updates. This has in turn led me to fritter time on good solutions that are not longer applicable in this context, which can be irritating. Review collected by and hosted on G2.com.

Most helpful for inquiry related concern Review collected by and hosted on G2.com.

Nothing dislike about oracle inquira as it best Review collected by and hosted on G2.com.

We are starting to implement Oracle InQuira in our company, as it will help us automate & streanline our processes. IT is easy to use and facilitates the request for lacalization. Review collected by and hosted on G2.com.

Nothing. It has been easier to use than our previus software and has truly facilitated the execution of our work Review collected by and hosted on G2.com.

Ease of use, simple UI is the best about the Oracle inQuira Review collected by and hosted on G2.com.

There are some bugs in nthe software that affect the features and results sometimes. Review collected by and hosted on G2.com.

Its one of the first generation KM tools that serves the purpose. Review collected by and hosted on G2.com.

Very complex environment, with specific technical skills required to generate any kind of reports Review collected by and hosted on G2.com.

Knowledge Base Management, Multi-Channel Support, Search and Navigation, Content Authoring and Editing, Integration with CRM Systems, Analytics and Reporting, Personalization, Multilingual Support, Workflow and Approval Processes, Scalability and Performance which are helpful while you are working Review collected by and hosted on G2.com.

Enhanced Security and Compliance and Customer Feedback Integration Review collected by and hosted on G2.com.

We used inQuira for many years before Oracle bought it. Our version is called Oracle Knowledge but it's the same tool. Oracle inQuira's interface is familiar to me, so I'm comfortable using it. It's fairly easy to figure out how to draft articles, submit for Editor review, and request localization. Version history is reliably maintained and it's easy to revert to previous versions. Everything is automated, which is nice. We used to have to do a lot of what we do in this tool manually. Review collected by and hosted on G2.com.

It's not a very modern interface. My main complaint about the tool is that the search feature is very limited. It often doesn't even work (I get an error message), and when it does work it's difficult to get the results I need. The text editor could use a lot of work. Adding an image to an article is a nightmare (no drag 'n drop). Review collected by and hosted on G2.com.

I like that the system provides support in many ways. The self service support has been a huge help. The best feature in my opinion is the capabilities of the system to pull in the data so we are not repeatedly asking the same things. Review collected by and hosted on G2.com.

This is a very expensive system to own and it is very complex. I wish there was a way to make it a little easier. Review collected by and hosted on G2.com.