# Oracle inQuira Reviews **Vendor:** Oracle **Category:** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) **Average Rating:** 3.4/5.0 **Total Reviews:** 8 ## About Oracle inQuira By enabling searches across a wide variety of sources, Oracle's InQuira knowledge management products offer simple and convenient ways for users to access knowledge that was once hidden in the myriad systems, applications, and databases used to store ente ## Oracle inQuira Reviews ### 1. Occasional outdated information hiccup **Rating:** 4.5/5.0 stars **Reviewed by:** Taha S. | IT Business Analyst, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Oracle inQuira?** I found that the InQuira’s major strength lies in its functions of refining the search results to meet my job description and previous search history. This helps me a lot by popping up knowledge articles related to the recommended topics even before I type the entire question. **What do you dislike about Oracle inQuira?** One of the main difficulties lies in the search for up to date information, often articles are not labeled as such or they are tangled in an archive of previous updates. This has in turn led me to fritter time on good solutions that are not longer applicable in this context, which can be irritating. **What problems is Oracle inQuira solving and how is that benefiting you?** InQuira has turned into one-stop-shop for my entire company’s knowledge, enabling me to search for a reply to a customer question or identify a company’s internal problem immediately. This enables me to ensure that I give the customers the best services they require. ### 2. Oracle inquara **Rating:** 5.0/5.0 stars **Reviewed by:** Meenakshi s. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Oracle inQuira?** Most helpful for inquiry related concern **What do you dislike about Oracle inQuira?** Nothing dislike about oracle inquira as it best **What problems is Oracle inQuira solving and how is that benefiting you?** Inquiry related everything ### 3. Implementing!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Luis V. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Oracle inQuira?** We are starting to implement Oracle InQuira in our company, as it will help us automate & streanline our processes. IT is easy to use and facilitates the request for lacalization. **What do you dislike about Oracle inQuira?** Nothing. It has been easier to use than our previus software and has truly facilitated the execution of our work **What problems is Oracle inQuira solving and how is that benefiting you?** It has helped us create a database of custumer letters and new articles that have been received and viewed by warehouse staff. ### 4. Excellent and seamless experience **Rating:** 5.0/5.0 stars **Reviewed by:** Danish S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Oracle inQuira?** Ease of use, simple UI is the best about the Oracle inQuira **What do you dislike about Oracle inQuira?** There are some bugs in nthe software that affect the features and results sometimes. **What problems is Oracle inQuira solving and how is that benefiting you?** Helping in reaching out to customers and getting back the feedback in a very easy. ### 5. Oracle Inquira...way too old **Rating:** 0.0/5.0 stars **Reviewed by:** Swapnil C. | Director, Global Support Operations and Leader Hexagon MI India Technical Support, Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Oracle inQuira?** Its one of the first generation KM tools that serves the purpose. **What do you dislike about Oracle inQuira?** Very complex environment, with specific technical skills required to generate any kind of reports **What problems is Oracle inQuira solving and how is that benefiting you?** It was used to write, search content ### 6. Good to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Oracle inQuira?** Knowledge Base Management, Multi-Channel Support, Search and Navigation, Content Authoring and Editing, Integration with CRM Systems, Analytics and Reporting, Personalization, Multilingual Support, Workflow and Approval Processes, Scalability and Performance which are helpful while you are working **What do you dislike about Oracle inQuira?** Enhanced Security and Compliance and Customer Feedback Integration **What problems is Oracle inQuira solving and how is that benefiting you?** Managing leads ### 7. It gets the job done, but it's not my favorite tool **Rating:** 1.0/5.0 stars **Reviewed by:** Matt B. | Site Support for Apple Music and iTunes/App Store, Consumer Electronics, Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2018 **What do you like best about Oracle inQuira?** We used inQuira for many years before Oracle bought it. Our version is called Oracle Knowledge but it's the same tool. Oracle inQuira's interface is familiar to me, so I'm comfortable using it. It's fairly easy to figure out how to draft articles, submit for Editor review, and request localization. Version history is reliably maintained and it's easy to revert to previous versions. Everything is automated, which is nice. We used to have to do a lot of what we do in this tool manually. **What do you dislike about Oracle inQuira?** It's not a very modern interface. My main complaint about the tool is that the search feature is very limited. It often doesn't even work (I get an error message), and when it does work it's difficult to get the results I need. The text editor could use a lot of work. Adding an image to an article is a nightmare (no drag 'n drop). **Recommendations to others considering Oracle inQuira:** Look for something a bit more modern if you can. **What problems is Oracle inQuira solving and how is that benefiting you?** My department uses it to maintain form letters sent to customers, as well as news articles read by internal employees. ### 8. Best CRM solution with advanced features **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa B. | Expeditor, Wholesale, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2016 **What do you like best about Oracle inQuira?** I like that the system provides support in many ways. The self service support has been a huge help. The best feature in my opinion is the capabilities of the system to pull in the data so we are not repeatedly asking the same things. **What do you dislike about Oracle inQuira?** This is a very expensive system to own and it is very complex. I wish there was a way to make it a little easier. **Recommendations to others considering Oracle inQuira:** I would recommend researching all the benefits as well as cons before making the final decision. It is very expensive but it has proven to be worth it. **What problems is Oracle inQuira solving and how is that benefiting you?** it appears that the roadmaps are not fully operational. I have found ways to work around this but it takes time to do it. This is a huge benefit to our customers so we have been dealing with the bumps in the road. - [View Oracle inQuira pricing details and edition comparison](https://www.g2.com/products/oracle-inquira/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-29+12%3A39%3A35+-0500&secure%5Bsession_id%5D=f5104ed1-2ce4-413e-858c-960e8a46e505&secure%5Btoken%5D=9cac453db0d73038067d8664d5caacec43bc63a8be5762e6027ccebec80bdc4b&format=llm_user) ## Oracle inQuira Features **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Oracle inQuira Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,672 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,941 reviews) - [Chameleon](https://www.g2.com/products/chameleon/reviews) - 4.4/5.0 (350 reviews)