# Cayzu Help Desk Reviews **Vendor:** Cayzu **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.2/5.0 **Total Reviews:** 11 ## About Cayzu Help Desk Cayzu is a cloud-based help desk software solution designed to manage customer service for small and medium sized businesses. Cayzu features include ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, and instant notifications; manage multiple brands from a single portal and more. Forget complicated and expensive licensing and take control of your support with pricing starting at FREE forever for 3 agents. ## Cayzu Help Desk Reviews ### 1. Cayzu - The helpful helpdesk **Rating:** 3.5/5.0 stars **Reviewed by:** Brenden H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Cayzu Help Desk?** A lot of products have flashy gizmos and widgets. Cayzu takes a more simplified and welcoming approach. Working on their platform can be a refreshing and relaxing experience, which is always welcome when the nature of work inside of it is typically resolving issues for end users. **What do you dislike about Cayzu Help Desk?** Our experiences with Cayzu seemed to have occurred during one of their growth spurts, which has pros and cons. One con is that implementation of new features was random and not very structured. We never knew when our interface could change or new capabilities be added. The upside to this, however, was their friendly staff were always willing to sit with us, listen to our pain points, and make legitimate efforts to resolve them. Refreshing compared to the service we have now. **What problems is Cayzu Help Desk solving and how is that benefiting you?** Cayzu was a cost-effective platform that scaled alongside our department as needed. Due to the low cost, we were able to involve other departments in our helpdesk, which greatly assisted us in creating a one-stop shop for users to visit for assistance. ### 2. Friendly Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Jill T. | Education Reporter, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Cayzu Help Desk?** A wonderfully refreshing experience different from other providers, Cayzus crew epitomises great kindness, is continually sensitive to our problems, and diligently works to remedy them. **What do you dislike about Cayzu Help Desk?** Ive observed the portals propensity to overburden as the number of agents rises. There is still potential for improvement despite its excellent chat support and great report production skills. **What problems is Cayzu Help Desk solving and how is that benefiting you?** Help in solving many probles Cayzu Help Desk has improved our support workflow, which has raised customer happiness and increased our companys operational efficiency. ### 3. good deal! **Rating:** 5.0/5.0 stars **Reviewed by:** Elena C. | Freelance, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Cayzu Help Desk?** you can setup very fast and go live in few days! **What do you dislike about Cayzu Help Desk?** isn't possible reply with "hello, name user" **What problems is Cayzu Help Desk solving and how is that benefiting you?** handle ticket support with client and link easily knowledge base ### 4. Gets the Job Done But Short on Features **Rating:** 3.5/5.0 stars **Reviewed by:** Mitch C. G. | Founder and Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Cayzu Help Desk?** Great price point; they offered a great one-time deal on AppSumo. The platform allows for a high level of customization and building your help desk. They also allow you to set up a self-service portal for your customers, complete with FAQs and a form for ticket submission. The system also works well with email and provides updates as well. It's easy to set up agents and permissions as well as assign tickets. I also liked how it has internal notes similar to Zendesk. It has more than enough to get the job done and organized. **What do you dislike about Cayzu Help Desk?** Help documents are a mess. Videos are out of date so there is a steep learning curve in setting up your Help Desk. Due to this, not all the features are maximized to their full potential. Setting up the FAQs section and documentation is also a bit clunky. The UI is a bit dated and reminiscent of the 2000s. Some categories don't match where they should be. You have to do a lot of back and forth to check things out. Reporting of tickets from a high level also falls short and it's hard to see how your performance is doing. **Recommendations to others considering Cayzu Help Desk:** I would recommend this if you are on a budget and need to provide professional and ample support to customers. **What problems is Cayzu Help Desk solving and how is that benefiting you?** We are solving for issues with website back ends along with any content changes that are needed. It's a great and professional way to show your client you are working on things and they can see a status update on the help desk. ### 5. Decent Ticketing Software! **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2021 **What do you like best about Cayzu Help Desk?** It is easy to use and good for smaller teams. Many reps can pick up and learn the software very fast. It filters emails well. **What do you dislike about Cayzu Help Desk?** Cayzu has limited usage possibility of automation and email templates for branding. Statues fail to focus throughout case processes. **What problems is Cayzu Help Desk solving and how is that benefiting you?** The main benefits were its email spam capabilities and easy-to-read metrics—stats like first-touch response and median response time available on day 1. ### 6. Cayzu is a wonderful help desk platform **Rating:** 4.0/5.0 stars **Reviewed by:** Leandro M. | Ingeniero de Operación y Soporte, Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2019 **What do you like best about Cayzu Help Desk?** Cayzu is a support platform that has extensive helpdesk tools. What I like most is that I can see the requests on different channels, so that I can respond easily. It is also very useful to have the ability to divide between different departments, so that we can prioritize the incidents by area. **What do you dislike about Cayzu Help Desk?** Sometimes the platform has some drawbacks and fails to load the information that was updated, so try again. **Recommendations to others considering Cayzu Help Desk:** This software provides a great help desk system for any type of organization. It has met all the expectations of my work group and has a good price. In addition, it is available on different channels. I recommend it. **What problems is Cayzu Help Desk solving and how is that benefiting you?** Cayzu helps me interact with customers to perform the tasks of diagnosis and repair of computer equipment. It allows us to meet all requests on time, which has given us better ratings from customers. ### 7. Cayzu an efficient help service with great benefits **Rating:** 4.5/5.0 stars **Reviewed by:** Guillermo L. | Ingeniero de soporte técnico, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2019 **What do you like best about Cayzu Help Desk?** This application allows us to quickly create a ticket for each client, and also allows us to monitor the process of each of the tickets in a very easy way. Its control panel is very easy to use and can be seen by support desk administrators and constantly monitor expired requirements. It is a unique platform and you can send emails to talk to our customers, answer their questions and provide them with the best possible support. **What do you dislike about Cayzu Help Desk?** Cayzu has tools for all organizations, but its customer service team shows a slow pace and we hope that this problem will be solved. The basic configurations are extensive and we could take a long time reading them to know how to customize the form of a ticket. It is difficult to find a tickets in specified when searching with a broad keyword. **Recommendations to others considering Cayzu Help Desk:** It is an excellent channel to keep in touch with the client, I recommend Cayzu for its great willingness to help solve the problems of our customers, it is possible to make requests for help by email. We are not sorry to have achieved this option and thanks to this now our communication with the client becomes faster and easier. **What problems is Cayzu Help Desk solving and how is that benefiting you?** For us it is easier to order the tickets of our customers, it has allowed us to bring the changes of new technologies to improve our ticket making processes. It allows the effective handling of our requests to the clients, and also an efficient handling in the control of incidents. ### 8. Cayzu Help Desk is an effective solution to provide fast and personalized responses **Rating:** 4.5/5.0 stars **Reviewed by:** Oscar A. | Analista de soporte técnico, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2019 **What do you like best about Cayzu Help Desk?** Cayzu has a clean and modern website. I like its reporting and analysis characteristics. I also like that you have an API to connect to our email provider, allowing us to have control of the tickets we receive. On the other hand, I like being able to answer emails with generic responses. **What do you dislike about Cayzu Help Desk?** I would like ticket updates to be faster. The website takes a few more seconds to update incoming tickets and sometimes creates confusion of tickets that have already been fixed, reopening them again by mistake. **Recommendations to others considering Cayzu Help Desk:** I think it has good features to generate reports, an excellent chat service and a great portal to attend the tickets, but I think it could improve a little more. I recommend the use of Cayzu to the entire G2 community that is looking for a customer service. **What problems is Cayzu Help Desk solving and how is that benefiting you?** Cayzu Help Desk is used by our company to track incidents that may occur in our payroll management services. This software helps us assign customer tickets to the specialized department, preventing tickets from going through agents that do not serve the area, generating delays and customer complaints. ### 9. Cayzu can manage the resolution of tickets without problems **Rating:** 3.5/5.0 stars **Reviewed by:** Martin P. | Ingeniero de soporte, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2019 **What do you like best about Cayzu Help Desk?** Cayzu has all the technical assistance tools we need. I think it is a great idea to import clients, which allows me to integrate old communication channels with this new application. It also has a great ticket tracking system, which you can search for even those solved in previous years.   **What do you dislike about Cayzu Help Desk?** Help center implementation can be confusing. The program is sometimes frozen by performing some configuration and must be started manually to solve the inconvenience. We have also noticed that the more agents we add to the portal, it has been slowing down. **Recommendations to others considering Cayzu Help Desk:** I recommend Cayzu to productively manage the management of your tickets with few agents, since as you add agents the portal can collapse, however, I consider it a great helper to give answers in short periods of time. **What problems is Cayzu Help Desk solving and how is that benefiting you?** This program helps us to address the help desk regarding preventive and corrective maintenance requested by the employees of the organization, to be able to keep a digital and administrative control of all departments to ensure that all procedures are complied with and always have a support of the work done. ### 10. Cayzu Help Desk **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2020 **What do you like best about Cayzu Help Desk?** It was very easy to start using Cayzu. The customer support department is great if you need additional assistance. **What do you dislike about Cayzu Help Desk?** The site does have some issues. Sometimes it takes several minutes to switch screens which can be an issue if you are trying to work fast. You can not have multiple ticket tabs open. **Recommendations to others considering Cayzu Help Desk:** If you are looking for a ticketing system that just tracks tickets this is the product for you. There is very little setup and no maintenance. **What problems is Cayzu Help Desk solving and how is that benefiting you?** We are able to keep track of issues and run reports monthly to see what issues we are having on a constant basis. ### 11. Better customer support at Flexkor **Rating:** 5.0/5.0 stars **Reviewed by:** Josh C. | Co Owner and President, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2014 **What do you like best about Cayzu Help Desk?** Definitely like Cayzu's ease of use and support team as they actually listen to my suggestion and make them happen! **What do you dislike about Cayzu Help Desk?** Since they are fairly new they are missing some features but quickly adding them. **Recommendations to others considering Cayzu Help Desk:** Using Cayzu has worked out great for Flexkor. My team has used other help desk solutions in the past and they do not compare Cayzu’s ease of use and feature set. I’m providing better customer service because of it! I highly recommend Cayzu! Josh Cameron , Owner of Flexkor products **What problems is Cayzu Help Desk solving and how is that benefiting you?** My major problem was really keeping customer requests organized. Cayzu has really helped with that by organizing it all into 1 control panel. ## Cayzu Help Desk Discussions - [What is Cayzu Help Desk used for?](https://www.g2.com/discussions/what-is-cayzu-help-desk-used-for) - [View Cayzu Help Desk pricing details and edition comparison](https://www.g2.com/products/cayzu-help-desk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-19+22%3A55%3A49+-0500&secure%5Bsession_id%5D=93674957-58f7-465b-8327-72e74b2d00b5&secure%5Btoken%5D=dad5d41f6862398eb9725c53ef0bef6826341def1b7e49064d5efa5c09b7aa48&format=llm_user) ## Cayzu Help Desk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Cayzu Help Desk Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,663 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,500 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,329 reviews)