Chatwoot Reviews & Product Details

Recently my sister started selling crochets on social media, I as a manager to her startup managed all her leads, customers, sales, etc. Chatwood is a perfect tool if you have to manage such online business. The best part is I don't have to download and keep open all the apps. I can schedule a time like 2hours in the night, where in one platform chatwood, I can manage, view or reply all the customer's messages from different platforms who wants to buy the crochets.

Because of this, I haven’t missed any leads, and I can actually schedule my time around it. Another feature I want to highlight is that I don’t have to keep track of individual responses on my own. The backstage chat lets me ask my sister directly things like, “Can we make this in 2 days?” and she can reply there, while the customer only sees a formal response when I send it.

The pricing is too cost effective for us, We pay 19$ per month, which is worth the functionalities. Review collected by and hosted on G2.com.

When we posted flash sale for our products, suddenly more requests started coming across multiple platforms (facebook and instagram), that time Chatwood mobile notifications are delayed. And also connecting whatsapp in the start is a bit messy and difficult for me. Review collected by and hosted on G2.com.

Chatwoot just works and does everything that a small/startup team would want from an on-site chat support component. Implementation is quick and easy, integration is even easier. We use it with Slack and emails. Compared to other bloated products without transparent pricing it's a no-brainer. We use it daily with one support agent and loving it! Review collected by and hosted on G2.com.

We haven't found any problems so far, after almost an year of daily use. Review collected by and hosted on G2.com.

Chatwoot is a wonderful tool for customer engagement. It is very easy to use and very responsive. It provides a really good platform to manage all the customer support problems in one place. I used the tool very often for my work. It holds the customer data and provides valuable insights and the tool is very easy to implement which makes it even more worthy. The customer support team is also very good and they respond to queries fast. The overall integration of the tool with day to day usage helps the organisation to grow fast. Review collected by and hosted on G2.com.

Though it is a very good tool, the only thing which could be improved a bit is the UI so that people who are new could adapt and adjust to the platform more easily. Review collected by and hosted on G2.com.

Pricing model is great and scalable on need

UI: all is clean and clear

A lot of features and integrations:

- Website live chat

- Chatbots

- Workflows

- Mobile apps

- Team management

Ability to self host it Review collected by and hosted on G2.com.

- SAML SSO only on Enterpise plan

- Dedicated account manager only fors ubscriptions with 20+ agents Review collected by and hosted on G2.com.

Chatwoot offers a highly intuitive and user-friendly interface that makes managing customer interactions seamless. The omnichannel support, including integrations with social media, WhatsApp, and email, allows our team to handle customer queries from multiple platforms in one place. We use it mostly for handling Whatsapp interaction with customer and it's flwaless in that. Review collected by and hosted on G2.com.

While Chatwoot is feature-rich, there are some areas for improvement. The platform could benefit from more advanced AI-powered automation. Additionally, the reporting features, though useful, could be more customizable to better fit specific business needs. Sometimes there is a slight delay in syncing Whatsapp conversations which impacts the user experience. Review collected by and hosted on G2.com.

I like the fact that it is most reliable when you need it the most of your daily activities and when you can get things done as soon as possible. Review collected by and hosted on G2.com.

One thing I did not like was some of the glitch functionalities I had to encounter while using the platform. Review collected by and hosted on G2.com.

Chatwoot is the best platform to chat with the person and easy to use to convey the message in real time with less data consuming. It also helps us to chat with AI features. Review collected by and hosted on G2.com.

It does not have any disability, but varies some cost. Review collected by and hosted on G2.com.

Awesome platonic for instant sms chatwoot Review collected by and hosted on G2.com.

Nothing to dislike about chatwoot as i am user Review collected by and hosted on G2.com.

Chatwoot is a reliable support solution for websites with a good interface for chatting and customization. Review collected by and hosted on G2.com.

Chatwoot could improve its UI to be a little user friendly. Review collected by and hosted on G2.com.

Consolidation of communications and interactions from multiple platforms like email, social media, etc Review collected by and hosted on G2.com.

User Experience is not that great, Reporting and Analytics is also not too good. Review collected by and hosted on G2.com.