Best Customer Self-Service Software with Digital Chatbot Capabilities
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(7,224)4.4 out of 5
Entry Level Price:Starting at $25.00
15th Easiest To Use in Customer Self-Service software
View top Consulting Services for Agentforce Service (formerly Salesforce Service Cloud)
OverviewPros and Cons
ProsEase of Use, Features, Case Management, Efficiency, Helpful
ConsComplexity, Learning Curve, Steep Learning Curve, Expensive, Missing Features
Agentforce Service (formerly Salesforce Service Cloud) features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.6
Automation
Average: 8.7
8.5
Integrations
Average: 8.5
8.4
Personalization
Average: 8.5
HQ Location
San Francisco, CATwitter
@salesforce580,771 Twitter followers
OverviewPros and Cons
ProsEase of Use, Features, Ticket Management, Integrations, Intuitive
ConsLearning Curve, Steep Learning Curve, Limited Customization, Complexity, Not Intuitive
Zoho Desk features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
8.3
Automation
Average: 8.7
8.2
Integrations
Average: 8.5
8.2
Personalization
Average: 8.5
Twitter
@Zoho137,102 Twitter followers
Phone
+1 (888) 900-9646 
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(6,787)4.3 out of 5
Entry Level Price:$19.00
9th Easiest To Use in Customer Self-Service software
View top Consulting Services for Zendesk for Customer Service
OverviewPros and Cons
ProsEase of Use, Features, Customer Support, Helpful, Ticket Management
ConsMissing Features, Learning Curve, Limited Features, Limited Customization, Complexity
Zendesk for Customer Service features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
8.2
Automation
Average: 8.7
8.2
Integrations
Average: 8.5
8.0
Personalization
Average: 8.5
HQ Location
San Francisco, CATwitter
@Zendesk102,963 Twitter followers
OverviewPros and Cons
ProsHelpful, Ease of Use, Features, Efficiency, Automation
ConsMissing Features, AI Limitations, Limited Features, Learning Curve, Expensive
Fin by Intercom features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.8
Automation
Average: 8.7
8.6
Integrations
Average: 8.5
8.4
Personalization
Average: 8.5
HQ Location
San Francisco, CATwitter
@intercom44,144 Twitter followers
(3,716)4.4 out of 5
Entry Level Price:$19.00
6th Easiest To Use in Customer Self-Service software
View top Consulting Services for Freshdesk
OverviewPros and Cons
ProsEase of Use, Features, Automation, Efficiency, Ticket Management
ConsMissing Features, Ticketing Issues, Ticket Management, Limited Features, Limitations
Freshdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.7
Automation
Average: 8.7
8.5
Integrations
Average: 8.5
8.4
Personalization
Average: 8.5
HQ Location
San Mateo, CATwitter
@FreshworksInc19,047 Twitter followers
OverviewPros and Cons
ProsEase of Use, Features, Efficiency, Integrations, Case Management
ConsLearning Curve, Complexity, Expensive, Steep Learning Curve, Limited Customization
SAP Service Cloud features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.7
Automation
Average: 8.7
8.4
Integrations
Average: 8.5
8.4
Personalization
Average: 8.5
HQ Location
WalldorfTwitter
@SAP297,192 Twitter followers
(246)4.4 out of 5
View top Consulting Services for ServiceNow Customer Service Management
OverviewPros and Cons
ProsEase of Use, Features, Efficiency, Case Management, Automation
ConsLearning Curve, Steep Learning Curve, Limited Customization, Complexity, Improvements Needed
ServiceNow Customer Service Management features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
8.0
Automation
Average: 8.7
8.0
Integrations
Average: 8.5
7.7
Personalization
Average: 8.5
HQ Location
Santa Clara, CATwitter
@servicenow53,720 Twitter followers
(512)4.5 out of 5
Entry Level Price:Starting at $89.00
12th Easiest To Use in Customer Self-Service software
View top Consulting Services for Kustomer
OverviewPros and Cons
ProsEase of Use, Features, Helpful, Efficiency, Automation
ConsSlow Performance, Slow Loading, Learning Curve, Complexity, Not Intuitive
Kustomer features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.9
Automation
Average: 8.7
9.0
Integrations
Average: 8.5
8.6
Personalization
Average: 8.5
HQ Location
Short Hills, USTwitter
@kustomer2,221 Twitter followers
OverviewPros and Cons
ProsUseful, Ease of Use, Integrations, Automation, Helpful
ConsAI Limitations, AI Inaccuracy, Inaccuracy, Learning Curve, Not Intuitive
Zoom Virtual Agent features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.1
Automation
Average: 8.7
7.9
Integrations
Average: 8.5
7.8
Personalization
Average: 8.5
HQ Location
San Jose, CATwitter
@zoom1,045,125 Twitter followers
OverviewPros and Cons
ProsCustomer Support, Flexibility
Re:amaze features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
8.9
Automation
Average: 8.7
8.9
Integrations
Average: 8.5
7.8
Personalization
Average: 8.5
Twitter
@GoDaddy275,365 Twitter followers
Ownership
NYSE:GDDY
OverviewPros and Cons
ProsHelpful, Customer Support, Ease of Use, Artificial Intelligence, Case Management
ConsLearning Curve, Limited Customization, Search Functionality, Steep Learning Curve, AI Limitations
Mavenoid features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.1
8.8
Automation
Average: 8.7
8.9
Integrations
Average: 8.5
8.7
Personalization
Average: 8.5
HQ Location
Stockholm, SE
OverviewPros and Cons
ProsEase of Use, Easy Setup, Efficiency, Helpful, Customer Support
ConsInadequate Features, Lack of Features, Limited Features, Access Limitations, Cost
Capacity features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.1
8.9
Automation
Average: 8.7
8.7
Integrations
Average: 8.5
8.8
Personalization
Average: 8.5
Twitter
@GoCapacity524 Twitter followers
OverviewPros and Cons
ProsCustomer Support, Helpful, Features, Ease of Use, Intuitive
ConsMissing Features, Limited Features, Poor Customer Support, Expensive, Lack of Features
Crisp features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
7.9
Automation
Average: 8.7
8.4
Integrations
Average: 8.5
7.9
Personalization
Average: 8.5
Seller
Crisp IM SARLYear Founded
2015HQ Location
Nantes, FR
OverviewPros and Cons
ProsHelpful, Ease of Use, Customer Support, Artificial Intelligence, Automation
ConsLearning Curve, Time-Consuming, Complexity, AI Limitations, Steep Learning Curve
Aisera features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.4
Automation
Average: 8.7
8.5
Integrations
Average: 8.5
8.6
Personalization
Average: 8.5
Twitter
@AutomationAnywh55,225 Twitter followers
OverviewPros and Cons
ProsHelpful, Customer Support, Artificial Intelligence, Customer Satisfaction, Efficiency
ConsDelays, Long Delays, Cost, Expensive, Learning Curve
Forethought features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.4
Automation
Average: 8.7
8.1
Integrations
Average: 8.5
7.9
Personalization
Average: 8.5
HQ Location
San Francisco, CaliforniaTwitter
@forethought_ai1,775 Twitter followers
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