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MeltingSpot Reviews & Product Details

MeltingSpot is the first Digital Adoption & User Training Platform built to help every user master software and AI faster, with less friction, and with guidance and training that actually drives long-term adoption. While traditional Digital Adoption Platforms focus mainly on walkthroughs and tooltips, MeltingSpot goes further by combining guidance + real in-app learning. The platform delivers contextual, proactive, and personalized guidance and training experiences directly inside the software, where learning actually happens. Designed for both SaaS vendors and large enterprises, MeltingSpot adapts to two major adoption challenges: - Helping customers adopt and activate features inside SaaS products - Helping employees master internal tools like ERP, CRM and more… And leverage AI wherever it can be. MeltingSpot also includes an AI-powered content engine, enabling teams to instantly turn PDFs, videos, or documents into ready-to-use in-app learning modules. I - Key Use cases 🔵 For SaaS Vendors: Customer Software Adoption MeltingSpot helps Customer Success and Product Marketing teams scale digital customer success by delivering in-app guidance and training that make users autonomous. Use cases: - Customer Onboarding: Make onboarding effortless for every new customer with guided, in-product journeys. - Digital Customer Success: Scale your CS impact with in-app guidance and training, without adding headcount. - Customer Education: Keep your customers learning, engaged, and loyal with a continuous in-app education layer. - Product Marketing: Turn every feature launch into real product adoption with targeted in-app announcements and training. Typical outcomes: faster onboarding, higher feature adoption, and reduced support load. 🟣 For Large Enterprises: Employee Software Adoption MeltingSpot improves the way employees adopt mission-critical tools by delivering continuous, in-workflow training, far beyond one-off classroom sessions or lengthy documentation. Use cases: - Change Management: Support large-scale software rollouts with in-app training assistants that reduce friction. - AI Transformation: Accelerate AI features adoption where work gets done, inside the tools employees already use. - Sales Enablement: Train your sales teams where they sell, directly in their CRM. Typical outcomes: better tool mastery, improved productivity, and fewer errors or support escalations. II - What makes MeltingSpot unique - A next-gen DAP that combines guidance + training, not just step-by-step walkthroughs - AI-powered content creation (from PDFs, videos, articles…) - Personalized delivery based on user activity, behavior, and skills - Lightweight, no-code deployment with minimal setup - A cost-efficient adoption model: as user autonomy increases, reliance on live training, support tickets, and manual enablement decreases, helping teams control and reduce adoption and training costs over time - Designed for both customer and employee software adoption III - Results observed by customers - Accelerated software and feature adoption - Higher user satisfaction and autonomy - Significant reduction in support and training overhead - Improved data quality and process compliance for enterprises IV - Trusted by SaaS vendors and global enterprises MeltingSpot is trusted by software companies looking to reduce customer adoption friction, and by large enterprises seeking to improve employee mastery of business-critical tools.

Seller

MeltingSpot

Discussions

MeltingSpot Community

Languages Supported

German, English, French, Italian, Portuguese, Spanish

Overview by

Benoit Chatelier

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

12 months

View More Pricing Information

Top-Rated Alternatives

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MeltingSpot Integrations

(2)

Integration information sourced from real user reviews.

MeltingSpot Media

MeltingSpot Demo - Embed your Learning Hub directly in your software

Seamlessly integrate your training academy directly into your software, allowing users to access training and resources without ever leaving the platform.

MeltingSpot Demo - Create webinars and workshops in minutes

Quickly set up live webinars or interactive workshops to engage with your users in real time, providing them with valuable insights and support directly within your software (onboarding session, new feature release...).

MeltingSpot Demo - Design tailored courses and microlearning

Effortlessly design structured training courses tailored to your users' needs, from onboarding to advanced use cases.

MeltingSpot Demo - Build all types of training materials : user communities, forums, documents, quiz and

Foster peer learning and support by creating user forums. Allow users to easily ask questions and get answers from peers and experts within the software they are navigating.

MeltingSpot Demo - Assign users to personalized in-app learning paths based on their knowledge level

Avoid forcing users to leave their software to access external knowledge bases or e-learning platforms. Instead, use our automations to segment your user base, and make sure the right training content is delivered at the right time and in the right place — directly within the tools they use.

MeltingSpot Demo - Analyze user engagement with real-time dashboards

Gain valuable insights into how users are engaging with your training content through detailed, real-time dashboards. Track user progress, monitor adoption rates, and identify knowledge gaps to ensure your training efforts are driving real impact. Make data-driven decisions to continuously improv...

MeltingSpot Reviews (61)

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Antoine M.

Responsable Marketing digital

Small-Business (50 or fewer emp.)

7/28/2025

"MeltingSpot completely transformed our product education strategy"

5/5

What do you like best about MeltingSpot?

There are many aspects I love about MeltingSpot, especially as someone responsible for digital marketing in a SaaS context. Here are a few highlights:

Seamless in-app integration: We can embed training content directly into our software, which means our users learn by doing—no more context-switching or scattered resources.

Variety of learning formats: From structured courses and live webinars to discussion forums and tooltips, the platform allows us to cater to different learning preferences and use cases.

User-friendly interface: The admin side is intuitive and smooth. I was able to start building content without any training.

Smart segmentation: We can personalize content delivery based on user properties and behaviors, which makes our onboarding and training much more relevant.

Fantastic support team: Fast, friendly, and solution-oriented—whenever we had a question, the team was there with clear answers and even strategic recommendations.

Continuous innovation: You can tell this product is evolving quickly based on customer needs. New features come out regularly, and the roadmap is impressive. Review collected by and hosted on G2.com.

What do you dislike about MeltingSpot?

Honestly, there are no major drawbacks. If I had to mention something, it would be that some advanced features (like deeper integrations or custom analytics dashboards) are still in development. That said, the product team is super responsive and transparent, and we already see improvements month after month. Review collected by and hosted on G2.com.

What problems is MeltingSpot solving and how is that benefiting you?

Before using MeltingSpot, we had a big challenge: helping our users understand the full value of our product, fast. Our onboarding was too static and too generic.

Thanks to MeltingSpot, we now offer an interactive, contextual learning experience from day one. This has brought several benefits:

Faster user activation: Users get value quicker because they’re guided in-app through what matters most to them.

Ongoing feature adoption: We can roll out new features with short tutorials, directly visible in the product.

Reduced support load: Our support team has noticed fewer low-level questions, which lets them focus on strategic accounts.

Improved retention: When users are well-trained, they stick around. We’ve seen a clear impact on churn and upsell opportunities. Review collected by and hosted on G2.com.

Mélanie K.

Product Launcher

Mid-Market (51-1000 emp.)

6/30/2025

"a modern, smooth, and well-supported tool"

4.5/5

What do you like best about MeltingSpot?

Melting Spot is an ergonomic, fluid, and easy-to-use tool. Its intuitive interface allows for quick adoption, even for non-technical profiles. It offers rich and well-thought-out functional fields that meet real operational needs.

Another strong point lies in the support from the team: available, proactive, with a modern and very relevant approach to onboarding. There is a genuine desire to help us succeed in using the product.

Finally, the tool is dynamic: it evolves regularly, offers live sessions, news, and frequent updates, which is very appreciated to stay in tune with developments. Review collected by and hosted on G2.com.

What do you dislike about MeltingSpot?

The point that still seems improvable to me concerns the absence of detailed statistics on the use of the different modules. A more detailed analysis of user activity would allow for better management of engagement and measurement of the impact of the offered content or features. Review collected by and hosted on G2.com.

What problems is MeltingSpot solving and how is that benefiting you?

We use Melting Spot to support the adoption plan of our tool with our clients. The platform allows us to centralize all content, resources, news, and interactions related to the users' skill development in one space. It is a real asset for structuring a clear, continuous, and accessible adoption approach. Review collected by and hosted on G2.com.

Rosa María O.

CRM Manager - Partners

Mid-Market (51-1000 emp.)

6/23/2025

"A dynamic platform to build active communities"

5/5

What do you like best about MeltingSpot?

What I like most about MeltingSpot is how easy it is to manage and engage an online community. The interface is intuitive, the design is modern, and features like live events, themed spaces, and member interaction are very well integrated. Plus, the support team and Sebastién (Co-founder & COO) are very responsive and always willing to help. Review collected by and hosted on G2.com.

What do you dislike about MeltingSpot?

For a global audience, the platform currently lacks broader multilingual support, which can be a limitation when engaging community members from different regions. That said, it’s worth noting that the MeltingSpot team is already aware of this and actively working on improvements in this area, which shows their commitment to continuous development and user feedback. Review collected by and hosted on G2.com.

What problems is MeltingSpot solving and how is that benefiting you?

MeltingSpot helps us address the challenge of creating a continuous and engaging learning environment beyond the limitations of traditional LMS platforms or isolated webinars. Before using it, it was hard to maintain learner engagement and foster real interaction among participants outside of scheduled sessions.

With MeltingSpot, we now have a dedicated, interactive space where learners can access educational content, participate in live sessions, exchange ideas, and stay connected with peers and facilitators. It brings together community-building and learning in a seamless way.

It also solves the issue of tool fragmentation—by centralizing communication, resources, and events in one place, MeltingSpot makes it easier to manage learning programs while encouraging active participation and knowledge sharing across the board. Review collected by and hosted on G2.com.

Torie M.

Director of Digital CS and Customer Education

Mid-Market (51-1000 emp.)

7/7/2025

"Strong product, responsive team, growing feature set"

4.5/5

What do you like best about MeltingSpot?

The Community living inside our product is a game changer. Melting spot is also very responsive to product feedback and it feels like they are really building for the customer needs. It's easy to use and we keep expanding our use cases. We are happy to see our community growing rapidly with this tools. Review collected by and hosted on G2.com.

What do you dislike about MeltingSpot?

This is a young company so there are some desired features that aren't yet built, but they are on the roadmap and I have seen consistent delivery of many new key features already. Review collected by and hosted on G2.com.

Julie N.

Responsable Formation

Small-Business (50 or fewer emp.)

7/30/2025

"A truly effective integrated training platform"

5/5

What do you like best about MeltingSpot?

What I appreciate most about MeltingSpot is how naturally the platform integrates into our product and our daily operations.

Clear and modern interface – for both learners and administrators. The navigation is intuitive, which encourages adoption.

Functional richness – we can combine structured training, webinars, Q&A forums, and community spaces into a single tool.

Increased learner engagement – since the training is integrated directly into our product, users naturally interact with the content while working.

Flexibility in content creation – we can design both short training capsules and complete courses without needing external tools. Review collected by and hosted on G2.com.

What do you dislike about MeltingSpot?

Some features are linked in a way that may seem a bit restrictive. For example, forums are associated with discussion groups, which requires keeping both active even if one only wants to use one of them. It's a minor detail, not a blocker, and the product team is responsive – the platform evolves quickly with regular updates. Review collected by and hosted on G2.com.

What problems is MeltingSpot solving and how is that benefiting you?

Previously, training our users took a lot of time and lacked consistency. We had to rely on:

PDF guides

External training platforms

Live sessions requiring planning and availability

With MeltingSpot:

All training is centralized and permanently accessible directly within our product.

Users learn in context, allowing them to immediately apply what they've learned.

Engagement is much better, and the number of basic questions addressed to support has significantly decreased. Review collected by and hosted on G2.com.

Xavier S.

Associé

Small-Business (50 or fewer emp.)

10/17/2024

"Melting spot, a beautiful platform (to continue refining) to engage a customer community!"

3.5/5

What do you like best about MeltingSpot?

A platform that is easy to understand, ergonomic, and relatively comprehensive. Its value lies in the internal actions to be implemented, particularly from an organizational perspective, such as content production and planning an appropriate animation. Moreover, the project team is dynamic, attentive, and available to advise us AND BOOST US! Review collected by and hosted on G2.com.

What do you dislike about MeltingSpot?

The solution contains some stubborn anomalies that require regular saving and updating to avoid losing the work done. It is also unfortunate that the formatting possibilities are limited. Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

7/3/2025

"A major asset for the adoption of our CRM"

5/5

What do you like best about MeltingSpot?

MeltingSpot has transformed our way of training and supporting our teams in adopting our CRM. What I particularly appreciate is:

1. The seamless integration into our CRM to learn directly within it.

2. The customization of learning paths to truly adapt to each person's needs.

3. The different training formats and materials (video, tutorial, quiz...)

4. The responsive support: The MeltingSpot team is always available to answer our questions and is even proactive in onboarding. Nicolas's arrival has really allowed us to take it to the next level. Review collected by and hosted on G2.com.

What do you dislike about MeltingSpot?

There are no major weaknesses to report. Some additional report customization features could be useful, but nothing to criticize for now, as the product is evolving rapidly and updates are regular. Review collected by and hosted on G2.com.

Donnie K.

Media & Learning

Small-Business (50 or fewer emp.)

6/23/2025

"A great LMS solution for SaaS onboarding and education."

4.5/5

What do you like best about MeltingSpot?

The upsides to MeltingSpot:

- Multi-modal learning engagements

- Ease of access for the client

- Content authoring & publishing tools are straightforward

- Smart groups that deliver the right content to the right user at the right time

- Dashboard and metrics make it easy to manage user journeys and translate experiences into bottom line business metrics.

- Good customer service Review collected by and hosted on G2.com.

What do you dislike about MeltingSpot?

We haven't experienced many downsides. If I had one critique it would be the limitation of the Home Page customization. Review collected by and hosted on G2.com.

Verified User in Venture Capital & Private Equity

Mid-Market (51-1000 emp.)

6/26/2025

"Great for building online community"

5/5

What do you like best about MeltingSpot?

We use MeltingSpot to run a private community for startup founders & leaders, combining curated content, events, peer groups, and resource sharing in one place.

The platform is intuitive and easy to customize, which helps us create a space that reflects our brand and meets the evolving needs of our audience. It’s especially helpful for bringing structure to things like talent support, service providers, and internal programming.

The team behind MeltingSpot is also a real plus, responsive, open to feedback, and helpful in getting new features rolled out smoothly.

A strong choice for any collective looking to organize and scale its community experience. Review collected by and hosted on G2.com.

What do you dislike about MeltingSpot?

Having to remind our community to make that their first point of call Review collected by and hosted on G2.com.

What problems is MeltingSpot solving and how is that benefiting you?

We use MeltingSpot to run a private community for startup founders & leaders, combining curated content, events, peer groups, and resource sharing in one place.

The team behind MeltingSpot is also a real plus, responsive, open to feedback, and helpful in getting new features rolled out smoothly.

A strong choice for any collective looking to organize and scale its community experience. Review collected by and hosted on G2.com.

Clémence G.

Co-fondatrice | Forbes 100 Women Founders 2018

Construction

Small-Business (50 or fewer emp.)

6/12/2025

"A structuring and promising tool for SaaS Teams"

4/5

What do you like best about MeltingSpot?

What I like best about MeltingSpot is its ability to centralize all community interactions, onboarding flows, and content into a single, easy-to-use hub. It turns passive user groups into active communities by blending live events, knowledge sharing, and structured learning paths in one place. The platform is intuitive, customizable, and built with engagement in mind.

Bonus: the ability to create segmented experiences for different audiences (clients, partners, internal teams) without juggling multiple tools is a huge productivity win. Review collected by and hosted on G2.com.

What do you dislike about MeltingSpot?

I wouldn’t say I “dislike” anything about MeltingSpot — the platform works well and keeps improving. That said, there are a few areas where enhancements would make a big difference:

- Page layout and visual customization could be more flexible, especially within learning modules or course formats.

- We’d also love to see more features supporting structured learning paths and elements of gamification, which would enhance user engagement and progression tracking.

That being said, the tech support team is highly responsive and already working on many of these areas, which is a big plus for us. It gives us confidence in the platform’s roadmap and its ability to evolve alongside our needs. Review collected by and hosted on G2.com.

What problems is MeltingSpot solving and how is that benefiting you?

MeltingSpot helps us centralize community engagement, training content, and onboarding into a single platform — which used to be fragmented across emails, webinars, and shared drives.

This solves several key problems:

- We now have a structured space for resources, FAQs, and tutorials that’s always accessible.

- Instead of repeating the same onboarding calls, we use courses and live sessions to onboard customers.

- With discussion spaces, we’ve created a more active, participative experience — which helps reduce pressure on our support teams, as many questions are now redirected to MeltingSpot instead of one-on-one requests. Review collected by and hosted on G2.com.