Sinch Reviews & Product Details

Sinch Overview

What is Sinch?

Sinch delivers 110 billion engagements a year and our communication platform reaches every mobile phone on the planet -  in seconds or less. We're proud to work with some of the world's largest and most demanding enterprises including the 8 of the 10 largest U.S. tech companies. Our suite of products and solutions enables you to get closer to your customers. Whether you're a retail company or a mobile operator, a developer or a marketer, a mobile marketing novice or expert – Sinch can help you to succeed.

Sinch Details
Website
Discussions
Sinch Community
Languages Supported
English
Product Description

Sinch makes it easy to add voice, messaging and SMS to apps using a simple to using our SDKs and APIs. Enrich your app with communications!

How do you position yourself against your competitors?

- Simple to integrate
- Well-written, detailed documentation
- Market leading prices


Seller Details
Seller
Sinch
Ownership
STO: SINCH
Company Website
Year Founded
2008
HQ Location
Stockholm, Sweden
Total Revenue (USD mm)
$5,035
Twitter
@wearesinch
3,017 Twitter followers
LinkedIn® Page
www.linkedin.com
943 employees on LinkedIn®

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Sinch Reviews

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Product Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Everyone at Sinch that I've worked with has been extremely responsive, whether it is questions about adding additional features, or supporting our end users, to even handling billing issues; this level of responsiveness really establishes a strong business parnership Review collected by and hosted on G2.com.

What do you dislike?

The biggest downside in our experience has been cost, where we have seen some other vendors be a little more competitive in the market Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Sinch is a very good company to work with from an SMS Aggregator role; I've been working with them for many years now going back to the mBlox company, and the business relationship is as strong as it ever was. They are very proactive in ensuring they can meet our needs and supportive whenever we need them to be. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We don't have many problems, just occasional issues with individual users receiving SMS responses from short codes, and the support received from Sinch really helps get through those isolated instances in an efficient manner. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The support team is very responsive around the existing services we use. Additionally, they take the time to listen and understand the business challenge/s we are solving for. For example, we recently explored text enabling our 800 to offer a new channel of communication by our members. To accomplish our use case, we were introduced to the Sinch Flows platform that offered the immediate capabilities we needed and additional features we could use in the future. Review collected by and hosted on G2.com.

What do you dislike?

Nothing comes to mind at this time. They have been a great partner. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are exploring the use of a Group Chat feature that would live purely in the SMS space and not require the need to install specific apps such as WhatsApp. This allows our internal teams to use tools (SMS) that they are already familiar with which reduces learning curves and quick adoption. We are also offering additional Digital channels for our members to communicate on. We've been able to do this by text enabling our 800 number and delivering automated responses with a link to an online resource. Review collected by and hosted on G2.com.

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CXM Digital Solutions Analyst
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The Team was great as we were getting our account set up. Provide timely updates as carriers were reviewing our application. Additionally, provided strategies on who we would be able to allocate cost to various business units that would be using the same shortcode. Review collected by and hosted on G2.com.

What do you dislike?

Their online platform to find the status of our submissions to the carriers was difficult to find. Once I knew where it was, it was easy to find. It was just not as intuitive as I would have expected. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Highly recommend. The team is great to work with. We even had an account rep switch (he got promoted) and the Director, of Enterprise Accounts proactively reached out to let me know what was going on and set up a time for an intoroduction. In the past, it was typically just the old rep or the new rep reaching out, Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We wanted to begin SMS communications with our field team, channel partners, and (ultimately) our end-user customers. We use Adobe Campaign as our email communication provider and the platform also has SMS capabilities. Sinch came as a highly recommended partner. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

How Sinch representatives understand your requirements and issues and provide you solutions that work. Also I must mention that they're very patient and understanding of your circumstances as a business, this was very evident during the tough times we faced due to the COVID-19 pandemic.

On the other hand, they have the best tech platforms/teams. Our development teams have never faced an issue technically, Sinch's API's are well documented and are very easy to integrate and use. Review collected by and hosted on G2.com.

What do you dislike?

I dislike the fact that they don't have an office in Pakistan, our local tech scene can definitely be helped with an amazing company like Sinch operating locally. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Some of the business problems we are solving with Sinch are:

1. Automated bank statement delivery over WhatsApp API

2. Automated/Agent customer support for large and medium enterprises over WhatsApp API

3. Banking platform build on Sinch's WhatsApp API

We have implemented successful business solutions into many enterprises and our products powered by Sinch are providing ease of access, automation and cost reduction to our customers. Review collected by and hosted on G2.com.

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Founder and CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The video quality is very good when you do get their software to connect. I have a development team in India and even video chatting here in the states with them 1 on 1 worked great during our first trial tests of the video chatting integration for Android. Review collected by and hosted on G2.com.

What do you dislike?

We gave this company every opportunity to make us happy clients but due to the lack of support we were not able to get android local view to expand to full screen on most modern phones anything running Android 10 and higher does not work properly. We sent over screenshots and videos. After getting the run around from their auto responders for a month we finally got a hold of someone, and they said that they "do not do custom coding". We only asked if they could look at our code which is straight from their own SDK and let us know why it is not working per their own API documentation. We were really surprised by their lack of effort to find a solution or a middle ground we even offered to pay, and they refused but the strangest thing is they offer and promote custom development on their website. We took a big hit in the wallet this month due to the labor cost associated with adding and removing a feature that does not work. So while it may only cost .14 cents per hour for 2 people to video chat at 1080 quality the real hidden cost for a business like mine comes from the integration of the SDK. To have to remove an integration because our UI does is not up to par is a real bummer. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Sinch looks nice on the outside the admin panel is easy to use but there is no way to create additional users, soon I had to share my company email id and password for this integration to ensure my developers had senior level access. If that's something your ok with then great but if you need access delegation use a different platform. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our core functionality is video chatting. We offer a marketplace where our members can video chat with each other and exchange services and requests. Our marketplace is big, so we need to support our Admin Panel, iOS app and Android app. We did not want to have to build our own custom web RTC software because that would have taken us a month.

The benefits we realized are for certain aspects of our business we can't always invest or support the underdog company. While we don't like supporting "too big to fail" corporate companies (Amazon, Zapier) monopolizing the industry we also as a company have to find balance in the software tools we are using for our business and because video chatting is so cored to building community even if we have to pay more for the usage/bandwidth cost per minute of video chatting. In our case it is better to go with a reputable company that has been in the game a while. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

We have been delivering SMS messages of all sorts through Sinch since it was mBlox and CLX. We have been looked after by the company and the people for more than a decade. The breadth and depth of their service offering, particularly around mobile services, means that whatever problem I need solved, Sinch has always had a solution. Review collected by and hosted on G2.com.

What do you dislike?

The company is getting pretty large and their services are spreading beyond mobile. It is starting to feel a little bit less personal. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Mostly message delivery anywhere in the globe. Whenever a customer needs access to a new region that we don't currently cover, Sinch flicks a switch and turns it on. No mess, no fuss. Review collected by and hosted on G2.com.

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UI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Sinch does a great job at providing dedicated resources to really get to know your business and understand the use cases you're exploring. They seem to have a strong value in knowing their customers and having one-on-one phone calls that really flush out what you're trying to accomplish as a business. Review collected by and hosted on G2.com.

What do you dislike?

The different services Sinch offers can often feel disjointed or completely siloed. Getting access to additional services can be a bit of a hassle with lots of meetings and paperwork to sign. Additionally, we've had our previous account reps really drop off the map with support after getting us to sign on for additional services, requiring several email follow ups to get access to their technical resources for help getting started.

Additionally, they have tiered sending rate limits for messaging, which other competitor tools don't seem to have. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Sinch has allowed our business to stay competitive in our pricing by offer great discounts at scale. They also have been able to help us scale up our own business by offering us the ability to send more and more messages as we grow without blowing up our bottom line. We're looking forward to seeing Sinch really be able to capitalize on some of their more recent growth and support a more integrated product set so that it's easier for us to leverage more of their tools without so much back and forth. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Sinch have a very responsive support team, combined with a conversational API for facebook/whatsapp/web chat. The SMS solution was easy to implement and integrate. Review collected by and hosted on G2.com.

What do you dislike?

I'm looking forward to the raft of new features they have launching in 2021 which will provide my clients with additional features, plus a better user experience for customers Review collected by and hosted on G2.com.

Recommendations to others considering the product:

For large organisations that want full control of their mobile messaging. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being able to manage large scale SMS campaigns (500k batch sends) with integrations into varied messaging channels based on user preferences. Personalised rich SMS is a big win also. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Everyone in Sinch that we met are helpful and extremely responsive. Especially working with Max Wang, Samantha Tan and Joanne Ow. Review collected by and hosted on G2.com.

What do you dislike?

The cost has been the only downside in our journey of onboarding Sinch since 2010. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We don't have much problems with Sinch. With Sinch, we are able to reach out new customers with social media channels requirements (eg. WhatsApp API) and many more... Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

My account manager and her manager are great to work with and quick to resolve any issues that have arisen. Review collected by and hosted on G2.com.

What do you dislike?

Their billing department got a little testy when a simple phone call would have cleared things up. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Reduce rates, lower our COGS. Savings have been in the 50% range Review collected by and hosted on G2.com.

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EC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Sinch provides high reliability, enterprise infrastructure at great rates, and the team is highly responsive to requests. From our experience working with many vendors in this segment, Sinch is best-of-breed. Review collected by and hosted on G2.com.

What do you dislike?

While we were able to partner with Sinch on a new product, they're going to be best used as core sending infrastructure and APIs. You want to have tech resources, in other words. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

SMS/MMS sending infrastructure

Mobile wallet technology Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

SInch have a wide range of services available and are helpful in getting you up and running on these. Review collected by and hosted on G2.com.

What do you dislike?

There can sometimes be a disconnect between old and new services as Sicnh purchase new companies and services. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Sinch provide a solid service capable of supporting tier 1 banking and other high volume, hi SLA serverices Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Global SMS coverage and broadening of available messaging channels within our product sets. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

使用的是WhatsApp服务,上线第一个月还在推广中,非常贴心的免了第一个月费用 Review collected by and hosted on G2.com.

What do you dislike?

目前接触到的都很好,Sinch业务较多,有一些没有接触到,等有了更对合作再给建议 Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

使用的是WhatsApp官方号和Flashcall服务,希望可以降低使用短信的成本和减轻呼叫中心压力从而降低成本 Review collected by and hosted on G2.com.

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UT
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Our account manager is great, not only is she very knowledgeable with compliance but also with the various products. When we need help with anything she's quick to help and push things along anytime we need extra help. Review collected by and hosted on G2.com.

What do you dislike?

Before passing things along for us to action we'd like to see more specific details provided; also having Sinch do some digging and investigating on their end before passing things along may help reduce some requests. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Additional product offerings utilizing Sinch's direct connection/relationships. Review collected by and hosted on G2.com.

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CI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Direct to the point. Easy to negotiate with. Review collected by and hosted on G2.com.

What do you dislike?

Different people which may handle different areas of the business. Need to know which to find at which period. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

None Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Getting good quality routes. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Supportive and quick response from Account manager, Review collected by and hosted on G2.com.

What do you dislike?

Processing and response is pretty slow after the AM forward to the internal Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

A-Z termination, global coverage is the best Review collected by and hosted on G2.com.

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UT
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Very helpful staff, flexible in their offerings and solutions Review collected by and hosted on G2.com.

What do you dislike?

Price not too competitive in most areas as compared with other providers Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Look at ways to collaborate. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We work around areas in A2P SMS where they are not my strengths and Sinch has connections always almost of the mobile operators around the world and this is their advantage Review collected by and hosted on G2.com.

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IT
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

good coverage for A2P SMS, helpful account manager Review collected by and hosted on G2.com.

What do you dislike?

Support team sometimes could not address our issue precisely Review collected by and hosted on G2.com.

Recommendations to others considering the product:

looking forward to the merge with SAP digital, which brings more new services and features to us Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

India and Vietnam A2P registrations, we could use international business entity for registration Review collected by and hosted on G2.com.

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IH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The reliable platform as well as good support Review collected by and hosted on G2.com.

What do you dislike?

So no complaints at this time.

Will update again Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Sending MT reliably and globally via Sinch. Review collected by and hosted on G2.com.

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CEO & Co-Founder
Computer Software
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

- Services are reliable and stable

- Call quality is very good

- API documentation is good

- Pricing is very competitive

Review collected by and hosted on G2.com.

What do you dislike?

- Customer support response times take long at times Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using Sinch as a provider of our int. calling business. They give us the flexibility to offer very competitive prices and services. Review collected by and hosted on G2.com.

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Software Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The most useful thing about Sinch is its vast number of features. With Sinch, you can integrate audio calls, video calls, chat functionality without much of the complex coding. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes its challenging to handle notifications for Sinch with background process restrictions on device. Android OS like Oreo needs to handled properly to get notifications, calls in background. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Sinch is useful if you are looking for an SDK with quick integration support of Voice calls, Video calls and real time chat/messaging app. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With Since, we are able to create a social platform where users can share using either text, audio, video and multimedia. Sinch helps us make the development process faster so that we no need to re-invent the wheel. Review collected by and hosted on G2.com.

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Senior Application Developer
Retail
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It's incredible for application circulation as well, by sending download interfaces straightforwardly to cellular telephones or permitting clients to share the application through content informing. One of the best components is that the SDK is accessible in practically every dialect, henceforth usage part is exceptionally smooth and simple. Review collected by and hosted on G2.com.

What do you dislike?

They can enhance the UI to make this component easier and more unmistakable. It can challenge for the individuals who aren't capable at programming utilizing this API. Now in API there might be an alternative to change how those points of interest shows up at flip side, despite everything we need to make sense of that. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I especially like their full API call log, so I could follow back some conduct we didn't sign on our back-end. Scalability is one of the significant issues when utilizing such devices, which this platform appears to handle appropriately. Review collected by and hosted on G2.com.

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Director
Computer Software
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like how easy it was for me to implement with my Parse backend interface as I can just slip in the code that implements the API Review collected by and hosted on G2.com.

What do you dislike?

How there isn't an interface that you can use for this API. It can be challenging for those who aren't proficient at programming using this API. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would also use the GCM as it provides native support, AWS is popular, Firebase Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I solved my issue with instant messaging communication as well as being able to send media over the network Review collected by and hosted on G2.com.

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