Sinch Reviews & Product Details

Everyone at Sinch that I've worked with has been extremely responsive, whether it is questions about adding additional features, or supporting our end users, to even handling billing issues; this level of responsiveness really establishes a strong business parnership Review collected by and hosted on G2.com.

The biggest downside in our experience has been cost, where we have seen some other vendors be a little more competitive in the market Review collected by and hosted on G2.com.

The support team is very responsive around the existing services we use. Additionally, they take the time to listen and understand the business challenge/s we are solving for. For example, we recently explored text enabling our 800 to offer a new channel of communication by our members. To accomplish our use case, we were introduced to the Sinch Flows platform that offered the immediate capabilities we needed and additional features we could use in the future. Review collected by and hosted on G2.com.

Nothing comes to mind at this time. They have been a great partner. Review collected by and hosted on G2.com.

The Team was great as we were getting our account set up. Provide timely updates as carriers were reviewing our application. Additionally, provided strategies on who we would be able to allocate cost to various business units that would be using the same shortcode. Review collected by and hosted on G2.com.

Their online platform to find the status of our submissions to the carriers was difficult to find. Once I knew where it was, it was easy to find. It was just not as intuitive as I would have expected. Review collected by and hosted on G2.com.

How Sinch representatives understand your requirements and issues and provide you solutions that work. Also I must mention that they're very patient and understanding of your circumstances as a business, this was very evident during the tough times we faced due to the COVID-19 pandemic.

On the other hand, they have the best tech platforms/teams. Our development teams have never faced an issue technically, Sinch's API's are well documented and are very easy to integrate and use. Review collected by and hosted on G2.com.

I dislike the fact that they don't have an office in Pakistan, our local tech scene can definitely be helped with an amazing company like Sinch operating locally. Review collected by and hosted on G2.com.

The video quality is very good when you do get their software to connect. I have a development team in India and even video chatting here in the states with them 1 on 1 worked great during our first trial tests of the video chatting integration for Android. Review collected by and hosted on G2.com.

We gave this company every opportunity to make us happy clients but due to the lack of support we were not able to get android local view to expand to full screen on most modern phones anything running Android 10 and higher does not work properly. We sent over screenshots and videos. After getting the run around from their auto responders for a month we finally got a hold of someone, and they said that they "do not do custom coding". We only asked if they could look at our code which is straight from their own SDK and let us know why it is not working per their own API documentation. We were really surprised by their lack of effort to find a solution or a middle ground we even offered to pay, and they refused but the strangest thing is they offer and promote custom development on their website. We took a big hit in the wallet this month due to the labor cost associated with adding and removing a feature that does not work. So while it may only cost .14 cents per hour for 2 people to video chat at 1080 quality the real hidden cost for a business like mine comes from the integration of the SDK. To have to remove an integration because our UI does is not up to par is a real bummer. Review collected by and hosted on G2.com.

We have been delivering SMS messages of all sorts through Sinch since it was mBlox and CLX. We have been looked after by the company and the people for more than a decade. The breadth and depth of their service offering, particularly around mobile services, means that whatever problem I need solved, Sinch has always had a solution. Review collected by and hosted on G2.com.

The company is getting pretty large and their services are spreading beyond mobile. It is starting to feel a little bit less personal. Review collected by and hosted on G2.com.

Sinch does a great job at providing dedicated resources to really get to know your business and understand the use cases you're exploring. They seem to have a strong value in knowing their customers and having one-on-one phone calls that really flush out what you're trying to accomplish as a business. Review collected by and hosted on G2.com.

The different services Sinch offers can often feel disjointed or completely siloed. Getting access to additional services can be a bit of a hassle with lots of meetings and paperwork to sign. Additionally, we've had our previous account reps really drop off the map with support after getting us to sign on for additional services, requiring several email follow ups to get access to their technical resources for help getting started.

Additionally, they have tiered sending rate limits for messaging, which other competitor tools don't seem to have. Review collected by and hosted on G2.com.

Sinch have a very responsive support team, combined with a conversational API for facebook/whatsapp/web chat. The SMS solution was easy to implement and integrate. Review collected by and hosted on G2.com.

I'm looking forward to the raft of new features they have launching in 2021 which will provide my clients with additional features, plus a better user experience for customers Review collected by and hosted on G2.com.

Everyone in Sinch that we met are helpful and extremely responsive. Especially working with Max Wang, Samantha Tan and Joanne Ow. Review collected by and hosted on G2.com.

The cost has been the only downside in our journey of onboarding Sinch since 2010. Review collected by and hosted on G2.com.

My account manager and her manager are great to work with and quick to resolve any issues that have arisen. Review collected by and hosted on G2.com.

Their billing department got a little testy when a simple phone call would have cleared things up. Review collected by and hosted on G2.com.

Sinch provides high reliability, enterprise infrastructure at great rates, and the team is highly responsive to requests. From our experience working with many vendors in this segment, Sinch is best-of-breed. Review collected by and hosted on G2.com.

While we were able to partner with Sinch on a new product, they're going to be best used as core sending infrastructure and APIs. You want to have tech resources, in other words. Review collected by and hosted on G2.com.

SInch have a wide range of services available and are helpful in getting you up and running on these. Review collected by and hosted on G2.com.

There can sometimes be a disconnect between old and new services as Sicnh purchase new companies and services. Review collected by and hosted on G2.com.

使用的是WhatsApp服务，上线第一个月还在推广中，非常贴心的免了第一个月费用 Review collected by and hosted on G2.com.

目前接触到的都很好，Sinch业务较多，有一些没有接触到，等有了更对合作再给建议 Review collected by and hosted on G2.com.

Our account manager is great, not only is she very knowledgeable with compliance but also with the various products. When we need help with anything she's quick to help and push things along anytime we need extra help. Review collected by and hosted on G2.com.

Before passing things along for us to action we'd like to see more specific details provided; also having Sinch do some digging and investigating on their end before passing things along may help reduce some requests. Review collected by and hosted on G2.com.

Direct to the point. Easy to negotiate with. Review collected by and hosted on G2.com.

Different people which may handle different areas of the business. Need to know which to find at which period. Review collected by and hosted on G2.com.

Supportive and quick response from Account manager, Review collected by and hosted on G2.com.

Processing and response is pretty slow after the AM forward to the internal Review collected by and hosted on G2.com.

Very helpful staff, flexible in their offerings and solutions Review collected by and hosted on G2.com.

Price not too competitive in most areas as compared with other providers Review collected by and hosted on G2.com.

good coverage for A2P SMS, helpful account manager Review collected by and hosted on G2.com.

Support team sometimes could not address our issue precisely Review collected by and hosted on G2.com.

The reliable platform as well as good support Review collected by and hosted on G2.com.

So no complaints at this time.

Will update again Review collected by and hosted on G2.com.

- Services are reliable and stable

- Call quality is very good

- API documentation is good

- Pricing is very competitive

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- Customer support response times take long at times Review collected by and hosted on G2.com.

The most useful thing about Sinch is its vast number of features. With Sinch, you can integrate audio calls, video calls, chat functionality without much of the complex coding. Review collected by and hosted on G2.com.

Sometimes its challenging to handle notifications for Sinch with background process restrictions on device. Android OS like Oreo needs to handled properly to get notifications, calls in background. Review collected by and hosted on G2.com.

It's incredible for application circulation as well, by sending download interfaces straightforwardly to cellular telephones or permitting clients to share the application through content informing. One of the best components is that the SDK is accessible in practically every dialect, henceforth usage part is exceptionally smooth and simple. Review collected by and hosted on G2.com.

They can enhance the UI to make this component easier and more unmistakable. It can challenge for the individuals who aren't capable at programming utilizing this API. Now in API there might be an alternative to change how those points of interest shows up at flip side, despite everything we need to make sense of that. Review collected by and hosted on G2.com.

I like how easy it was for me to implement with my Parse backend interface as I can just slip in the code that implements the API Review collected by and hosted on G2.com.

How there isn't an interface that you can use for this API. It can be challenging for those who aren't proficient at programming using this API. Review collected by and hosted on G2.com.