# Voximplant Reviews **Vendor:** VoxImplant **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.8/5.0 **Total Reviews:** 38 ## About Voximplant Voximplant is a communications platform as a service, it allows developers to add real-time communications features (voice, video and messaging) in their applications without a need to build any backend infrastructure. Voximplant architecture is designed for serverless: developers upload their JavaScript code into our cloud and uploaded code is being executed automatically when a call arrives at the platform or when an HTTP API command is executed. A call can arrive at the platform from a phone network, from a SIP device or application, and from Voximplant Web or Mobile SDK. ## Voximplant Pros & Cons **What users like:** - Users find Voximplant's **ease of use** enhances customer calling processes with its numerous features. (1 reviews) - Users value the **easy communication** of Voximplant, enhancing their customer calling experience with various features. (1 reviews) - Users appreciate the **ease of customer calling** with Voximplant, enhanced by its numerous features. (1 reviews) **What users dislike:** - Users report that a **very good internet connection** is essential for Voximplant to function correctly without issues. (1 reviews) - Users often face issues due to a **requirement for a very good internet connection** for optimal performance with Voximplant. (1 reviews) - Users note the necessity of a **very good internet connection** for Voximplant to function properly. (1 reviews) ## Voximplant Reviews ### 1. Simple Integration and Enhanced Support, with Details to Improve **Rating:** 4.5/5.0 stars **Reviewed by:** Claudio Alejandro G. | soporte técnico, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Voximplant?** Implementation for sending and receiving calls in a very practical and simple way, providing better technical support to the customer. Basically, I use it daily in my work, which offers us a very easy integration into our day-to-day activities. **What do you dislike about Voximplant?** The main disadvantage we experienced was the emergence of problems when using chat automation with customers. This caused difficulties in technical support, as we could not contact them directly and were forced to make phone calls. Additionally, the use of the bot turned out to be somewhat limited. **What problems is Voximplant solving and how is that benefiting you?** We had difficulties maintaining contact with clients due to failures in communication channels, which made sending and receiving messages very tedious and this considerably affected our work. Later on, we decided to try an alternative, but we are currently still using the call service, with which we are very satisfied to this day. ### 2. Intelligent automation for business communications and offer Technical Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ing. Saúl P. | Usuario, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2025 **What do you like best about Voximplant?** The product solves common problems in business communication, such as the lack of integration between different channels, the low level of automation in customer service, and the difficulties in scaling services. Thanks to this, advantages such as greater operational efficiency, cost reduction, and a significantly improved customer experience are obtained. Ease of Use and its easy implementation. **What do you dislike about Voximplant?** There are certain limitations in customization if code is not used. However, despite these drawbacks, I still consider the platform to be very powerful. **What problems is Voximplant solving and how is that benefiting you?** Address effectively the common problems in business communication, such as the lack of integration between different channels, the limited automation in customer service, and the complications in scaling services. ### 3. INTEGRATED AND FLEXIBLE COMMUNICATIONS **Rating:** 5.0/5.0 stars **Reviewed by:** Diego M. | agente de soporte, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2025 **What do you like best about Voximplant?** It does not require advanced configurations to use it; simply log in to the website or application, sign in with your Google account, and get to work. It is very easy to use and also flexible in integrating real-time communications. A complete platform allows us to automate calls, messages, and chatbots, which enables us to handle more support tickets. **What do you dislike about Voximplant?** As it is a very comprehensive platform, at first it gives you the impression that it will be difficult to understand, but once you quickly understand the communication flows, you adapt. **What problems is Voximplant solving and how is that benefiting you?** Voximplant helps us improve customer service, automate calls, and reduce operational costs. Now we manage voice, video, and chat from a single platform without relying on traditional telephone infrastructure. ### 4. Easy to use, quality calls, and a very smooth experience **Rating:** 4.0/5.0 stars **Reviewed by:** Missael R. | SOPORTE TECNICO, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Voximplant?** ease of use, call quality, and very smooth **What do you dislike about Voximplant?** the interface is easy to use but not very pleasant to look at **What problems is Voximplant solving and how is that benefiting you?** It allows us to communicate very easily with clients as well as internally within the company, it allows the work to be more fluid. ### 5. Quality calls **Rating:** 4.5/5.0 stars **Reviewed by:** Marco Antonio G. | Ingeniero Informatico, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Voximplant?** I like being able to make quality calls both from the website and the app, and also having the option to choose from several of the numbers I have registered. **What do you dislike about Voximplant?** When the application or page closes due to a failure on my computer, sometimes there is no record of the calls that were in progress. **What problems is Voximplant solving and how is that benefiting you?** firstly it helped us to stop implementing traditional telephony, with the functionalities of VoIP we can do everything from the computer and without the need for an additional device ### 6. Easy and fluid communication with clients and team **Rating:** 4.5/5.0 stars **Reviewed by:** Adilson Ernesto B. | technical support, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Voximplant?** ease of communication with the client and among company members **What do you dislike about Voximplant?** sometimes the calls are automated or there is a certain delay in the call **What problems is Voximplant solving and how is that benefiting you?** the ability to communicate better with clients to understand their needs ### 7. Makes Customer Calls Easy with Robust Features **Rating:** 4.0/5.0 stars **Reviewed by:** Lic. Ramón G. | SUPPORT AGENT, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Voximplant?** It makes the process of calling customers easier and has a lot of features. **What do you dislike about Voximplant?** Maybe it’s necessary to have a very good internet connection for it to work correctly **What problems is Voximplant solving and how is that benefiting you?** It improves the way we contact customers and makes it easier. ### 8. An excellent experience in customer management. **Rating:** 4.0/5.0 stars **Reviewed by:** Cassie D. | Omnichannel Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Voximplant?** The design and configuration to achieve a specific requirement, as well as its interaction and reports on the management of inbound and outbound calls. Recommended. **What do you dislike about Voximplant?** I would like them to include better development to interact with the messaging channels, it has external protocols to the system that we must follow. This process is a bit tedious. **What problems is Voximplant solving and how is that benefiting you?** The IVR scenarios and automations help me connect with my clients without using too much human resources as I did before, recommendable. ### 9. Grateful to Alejandro from Colombia **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel G. | Director General, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2022 **What do you like best about Voximplant?** Grateful because without Alejandro's help, creating my stage would have taken me endless hours. **What do you dislike about Voximplant?** The variety of solutions that exist in the system and how to expand as much as desired to create a scenario **Recommendations to others considering Voximplant:** May you have enough time to learn how to use it, time to implement, and patience, this is not built in the blink of an eye as they make it seem in their advertising. However, support is always willing to help you. **What problems is Voximplant solving and how is that benefiting you?** A cloud switch that helps my company redirect customers and new prospects ### 10. Great Service **Rating:** 4.0/5.0 stars **Reviewed by:** Anshul S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2022 **What do you like best about Voximplant?** Very powerful APIs for telephony. We have built our complete product using Voximplant APIs. **What do you dislike about Voximplant?** Bit expensive but can be negotiated. Team is very supportive. **Recommendations to others considering Voximplant:** Absolutely recommended. Very supportive people. **What problems is Voximplant solving and how is that benefiting you?** We provide AI Powered Outbound call solution and Voximplant is the backbone for our product ### 11. Highly recommended! **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan C. | Consultant **Reviewed Date:** June 08, 2022 **What do you like best about Voximplant?** Voximplant provides a powerful variety of features in an easy to use format. **What do you dislike about Voximplant?** The no-code environment has limited features. **What problems is Voximplant solving and how is that benefiting you?** Voximplant allows us to deliver communication processes not otherwise practical or possible. ### 12. Great technology and solid service **Rating:** 5.0/5.0 stars **Reviewed by:** Vitaly D. | Angel Investor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2021 **What do you like best about Voximplant?** We create Golos, a voice-based social media platform featuring audio conferences, voice chats, and other functions. We would like to note in particular while working with Voximplant is their professionalism in communicating with clients. The Voximplant team created a group chat and allocated a working group to deal specifically with our project. They were also always available for conference calls with developers. Voximplant has been doing it all for free because they believe in our product! **What do you dislike about Voximplant?** When you create a complex, cutting-edge product, you face failures. It would be good to get a more operational analysis of failures and prompt identification of which side an error is on. **Recommendations to others considering Voximplant:** Do not hesitate to reach out to the Voximplant support team. They are always here to help you, answer your questions, and provide advice. Sometimes there were errors on our part. This happens when there are many features, and you face an embarrassment of riches, so to say. **What problems is Voximplant solving and how is that benefiting you?** We were to build the MVP and get things rolling in the shortest possible time. Thanks to Voximplant and their support, we have done it in 3 weeks. ### 13. A reliable partner for solving tasks **Rating:** 5.0/5.0 stars **Reviewed by:** Анастасия . | HR marketing manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2021 **What do you like best about Voximplant?** Call speed - the smart IVR we implemented with Voximplant is 10 times faster than our agent based customer data collection process. Conversion increase - implementation of the new technology has resulted in increased conversion: we currently hire 15-20% of all candidates. Cool research and development team with high-level experience **What do you dislike about Voximplant?** When asking for professional services by Voximplant’s development team, they are not always immediately available. It can take 7-10 days for code updates. **Recommendations to others considering Voximplant:** If you have your own development team that knows JavaScript, you can create your solution in a few days. If you don’t have the resources yourself you can contact Voximplant to develop it for you, but that will take longer. For simpler use cases, you are better off using Voximplant Kit - their drag-and-drop call flow editor product that doesn’t require any coding. **What problems is Voximplant solving and how is that benefiting you?** KFC uses Voximplant to run our new employee candidate call center. We receive more than 15,000 resumes each month. To help more effectively screen these candidates, we use Voximplant’s intelligent Interactive Voice Response (IVR) technology to automatically identify the best candidates for our live agents to focus on. ### 14. An excellent solution for a virtual contact center! **Rating:** 5.0/5.0 stars **Reviewed by:** Ivan S. | Head of digital department, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2021 **What do you like best about Voximplant?** There are many great capabilities with Voximplant, but I would place emphasis on the infrastructure in different countries. Since we have clients both in Europe and in Russia, it is really important for us to use a solution that can provide connections of excellent quality in real time. **What do you dislike about Voximplant?** Several years ago, we faced the problem of flexibility in configuring the native ACD module for organizing the priority and sequence of calls to CC operators. As a result, I had to independently describe the logic of distribution of incoming calls in my scenarios. **Recommendations to others considering Voximplant:** You can build a complete Cloud Contact Centre on the Platform in a couple of weeks. You may also use a pre-built solution with ready-to-use services to process both inbound and outbound calls and connect customers to the operators by request, in case you want to automate your communications partly. **What problems is Voximplant solving and how is that benefiting you?** We work closely with many large companies helping them to organize the fulfillment process to open an online shop. That is why we communicate with different customers and it is important for us to understand who is calling, what business they have and what kind of request we are to process. Running a contact center with a CRM system helps manage this process effectively. Moreover, it was important for us to quickly scale the operator seats’ quantity in the contact centre and establish communication with new customers when we start working with new online shops. ### 15. Simply the best platform for building a customized contact center solution. **Rating:** 5.0/5.0 stars **Reviewed by:** Дмитрий . | CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2021 **What do you like best about Voximplant?** Platform components are easy to use. Also, Voximplant’s documentation is well written. It helps us to build the right scenarios faster. Additionally, there is no need to pay for an on-prem solution, which is a huge bonus for us - all data is in a cloud in one place, while Vox billing is built on a system that offers Pay As You Go or invoice billing. **What do you dislike about Voximplant?** Previously, there was no ready to use solution, so we needed to spend much time on the development. Perhaps now, we’d go for Voximplant Kit - their no-code solution that would solve our pain. **Recommendations to others considering Voximplant:** For SMB companies I’d advise using the Voximplant Kit Contact Center. For Enterprise organizations, I’d look into Voximplant platform - it is meant for developers, and allows you to build customized solutions with various integrations in it. **What problems is Voximplant solving and how is that benefiting you?** As the company grew rapidly and the number of requests increased, it was important to ensure that the contact center was easily scalable and integrated with the CRM system for quick access. With the help of Voximplant, we were able to deploy the contact center MVP in a short time and easily enrich it with further functions in the future after a successful launch. ### 16. Super support **Rating:** 5.0/5.0 stars **Reviewed by:** Bogdan S. | Исполнительный директор по оптимизации для поисковых систем, руководитель SEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2021 **What do you like best about Voximplant?** I would like to express my gratitude for the very constructive help in transferring a phone number between different services. Company management please give the award to the employee Inna she is super! **What do you dislike about Voximplant?** I liked everything. I have no reason to scold them. Thanks. **What problems is Voximplant solving and how is that benefiting you?** I use it for telephony of my business ### 17. Excellent callbot ! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2021 **What do you like best about Voximplant?** You can quickly draft a first call bot campaign with a drag&drop system to do everything (outgoing calls with lots of rules, SVI...). It's effortless to manage without any code! Dedicated account manager! **What do you dislike about Voximplant?** We have nothing to highlight as drawback of this tool **What problems is Voximplant solving and how is that benefiting you?** - setup outgoing call with a bot very quickly - make no code stuffs, and be able to trigger a test or a real campaign with developer intervention - all options available in the drag & drop (sending email, sending sms, making HTTP calls, tag the call...) ### 18. Looking for a good CPaaS? Go no further! **Rating:** 5.0/5.0 stars **Reviewed by:** Dmitry L. | Head of Business IT (Veropharm, an Abbott company), Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2021 **What do you like best about Voximplant?** Voximplant's API is the gold standard in the market. Other companies should follow this example. We are very satisfied with the possibilities of the platform. It's easy to use, very flexible and the documentation is sufficient and clear. Technical support reacts fast and helps to solve any problem. Billing is uncomplicated, you won't get 100 documents on every single step. **What do you dislike about Voximplant?** The prices for the traffic are a little bit too high. No one-way sms in the required region yet. **Recommendations to others considering Voximplant:** If you compare Voximplant with any other provider for communications, you will feel the difference. High SLA, best user experience. **What problems is Voximplant solving and how is that benefiting you?** We're using it for a remote detailing case. Thanks to Voximplant we could implement that case the way we wanted to (it was not possible with other vendors). Now the communication between sales and customers is under control, which makes it more effective. ### 19. Bitrix24 **Rating:** 5.0/5.0 stars **Reviewed by:** Dmitry V. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2020 **What do you like best about Voximplant?** Voximplant’s serverless, cloud-based application engine is key for us - we can create call control scenarios of any complexity using JavaScript. Great documentation with a lot of examples. Phone numbers in many countries around the world. Option to connect existing IP/Cloud PBX (via SIP) for customers that can't buy numbers from us. Built-in and easy-to-use call recording, speech synthesis and speech recognition. Advanced logging capabilities that help to support customers a lot. **What do you dislike about Voximplant?** We would use phone numbers from more countries if they offered it. They could use more SMS features and support for SMS in more countries. **Recommendations to others considering Voximplant:** Start with something simple. When you need more in the future, Voximplant most likely have you covered. First, we built a cloud PBX, then we upgraded it to a full contact center, and recently launched video conferencing using the same platform! **What problems is Voximplant solving and how is that benefiting you?** We built a complete multi-tenant PBX and cloud call center that includes IVR, recording, call transcription, agent queuing, mobile app calling, IP phone support among many other features that all integrate into our CRM interface (https://www.bitrix24.com/solutions/tool/telephony.php). Recently we also launched a new video calling service for one-to-one and much larger group calls (https://helpdesk.bitrix24.com/open/11279074/). ### 20. Voximplant LT **Rating:** 5.0/5.0 stars **Reviewed by:** Anna M. | Producer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2021 **What do you like best about Voximplant?** We’ve been using Voximplant platform for about 5 years. It's the best fit for creating custom scripts for calling. In our view, this is the best solution for building your own telephony, mainly because of its flexibility. **What do you dislike about Voximplant?** There are rare technical issues, but they are resolved quickly and within SLA. **Recommendations to others considering Voximplant:** The platform is a perfect match for companies similar to ours - for large travel aggregators, with a very large flow of communications. **What problems is Voximplant solving and how is that benefiting you?** The main reason for integrating our telephony into CRM was to optimize communications with existing customers, as well as prompt processing of incoming calls, especially in the high season. We managed to achieve that. ### 21. Voximplant as a cloud based call center gateway **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2021 **What do you like best about Voximplant?** Flexible Implementation, good Documentation, professional support team **What do you dislike about Voximplant?** none, the product works as intended and is suitable for our needs **Recommendations to others considering Voximplant:** Solid support team, responsive and professional **What problems is Voximplant solving and how is that benefiting you?** Using it to connect our chatbots and ML models to some sort of flexible telephony gateway ### 22. Voximplant from a chat platform's perspective **Rating:** 4.5/5.0 stars **Reviewed by:** Ludvig L. | Freelance developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2020 **What do you like best about Voximplant?** We are a cross-platform chatbot platform and a team of developers. For us, being able to build our own server-less voip gateway functions allowed us to build a great integration in record-time. Also, we like the fast handling of support-issues and the transparent pricing structure. **What do you dislike about Voximplant?** We are heavy users of the Dialogflow connector which sometimes behaved inconsistently. This is largely not Voximplant's fault but rather Google's, but it was sometimes a bit unclear how to best work around certain issues. **What problems is Voximplant solving and how is that benefiting you?** Voximplant is a great (DIY) phone gateway for bots built on our platform. ### 23. Easy onboarding for use with Google Dialogflow **Rating:** 4.5/5.0 stars **Reviewed by:** Billy L. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2021 **What do you like best about Voximplant?** One-click setup for integration with Dialogflow **What do you dislike about Voximplant?** Unable to add node modules to application code **What problems is Voximplant solving and how is that benefiting you?** A voice bot that brings Google Place search function to people who find smartphones hard to use (e.g. elders) ### 24. JivoChat **Rating:** 5.0/5.0 stars **Reviewed by:** Timur V. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2020 **What do you like best about Voximplant?** Voximplant has great functionality and flexibility as a communication platform. Excellent documentation and devtools are always up to date. They offer 24/7 technical support and always answers questions quickly. **What do you dislike about Voximplant?** Sometimes there are so many ways to implement the required functionality that we are faced with a choice of exactly how to do it. On the other hand, technical support always suggests which tool is best to choose to implement the required service. **Recommendations to others considering Voximplant:** Very reliable platform with exceptional support from the team and constant updates. **What problems is Voximplant solving and how is that benefiting you?** Jivo an omni-channel business messenger. Our live chat widget is embedded in our customers’ websites so they can communicate with their customers. More than 270,000 sites around the world trust JivoSite to communicate with their customers. We have many competitors: instant messengers, direct calls to companies, emails, etc so we always need to provide differentiating features. We chose Voximplant so that we could offer a new web calling feature that enables our users to speak with their customers on the phone while exchanging messages and documents at the same time. This feature has been very well received by our customers. In addition, the callbacks feature we implemented with Voximplant helps close deals when only chat isn't enough. Our customers combine these two communication channels to increase conversions at all stages of the sales funnel. ### 25. A great and user friendly software for web conferencing **Rating:** 5.0/5.0 stars **Reviewed by:** Akansha A. | Marketing coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2020 **What do you like best about Voximplant?** The main reason that I like it because of its interface. It's user friendly and very easy to use. The quality of the video is amazig. **What do you dislike about Voximplant?** It is quite expensive in comparison to other web conferencing software. Also sometimes the connectivity gets slow with the poor network connection. **Recommendations to others considering Voximplant:** I would like to recommend this to everyone as it is user friendly helps a lot in connecting with people and solving communication problems. **What problems is Voximplant solving and how is that benefiting you?** I use it in my daily communication with my peers and helps in connecting with a lot of people at one time. It is easy in sharing screens and documents while video conferencing. ### 26. Skyeng **Rating:** 5.0/5.0 stars **Reviewed by:** Anar S. | Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2020 **What do you like best about Voximplant?** Fast and easy integration - calls are made automatically based on event triggers we set. Efficiency - we were able to build a smart IVR with advanced speech interaction that increased the number of successful calls by 17% **What do you dislike about Voximplant?** We got hung up on some of the telephony concepts during our integration, but additional updates to the documentation made it possible to speed up the process **Recommendations to others considering Voximplant:** If you need an easy-to-use solution for building a contact center and quickly making outbound calls to a large customer base - Voximplant Kit is what you need! **What problems is Voximplant solving and how is that benefiting you?** Skyeng uses Voximplant Kit to automatically inform students over the phone if they need to top up their balance, about any vacation time that the teacher is taking, as well as remind them of upcoming scheduled lessons. ### 27. Excellent team work **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Capital Markets | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2020 **What do you like best about Voximplant?** Voximplant is a great solution for online stores. The team is truly professional and supportive - from the moment we signed the contract until today. The efficiency of work is close to excellent, the reduction of the company's expenses for the call center has increased up to 60% **What do you dislike about Voximplant?** our company expresses its gratitude to the company Voximplant **Recommendations to others considering Voximplant:** Voximplant is a great solution for online stores. The team is truly professional and supportive - from the moment we signed the contract until today. **What problems is Voximplant solving and how is that benefiting you?** We are glad we decided to go ahead with Voximplant among other solutions and I am very pleased we have such an amazing manager - Sergey Putchenko, to whom I express my deep gratitude for the quality of his work, attentiveness and prompt resolution of issues. Our systems run 24/7, 365 and have never been interrupted. We'd recommend the service to other online stores. ### 28. Amazing Platform for Web Conferences **Rating:** 5.0/5.0 stars **Reviewed by:** aman a. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2020 **What do you like best about Voximplant?** I like its interface very much. It is very user-friendly and easy to use. It is a cloud base platform. It's audio and video quality is very good. We easily chat with colleagues and employees. **What do you dislike about Voximplant?** It provides more advanced features for solving communication problems. It is quite expensive compare to the other alternatives. **Recommendations to others considering Voximplant:** I have a great experience with Voximplant. It is the best platform for video conferences and meetings. It has lots of features for video conferences. It's one click to join meeting feature is amazing. **What problems is Voximplant solving and how is that benefiting you?** It helps to solve my communication problem with our clients and employees. We easily schedule meetings with our team members and clients and easy to share screens and documents with us. ### 29. Powerful technology, easy use **Rating:** 5.0/5.0 stars **Reviewed by:** Simon G. | COO **Reviewed Date:** March 24, 2021 **What do you like best about Voximplant?** The technology is really intuitive and powerful **What do you dislike about Voximplant?** I would like to have a better metrics dashboard **What problems is Voximplant solving and how is that benefiting you?** It has an easy dialogflow integration and provide great voices ### 30. We chose Voximplant, because the platform completely solves our business problems. **Rating:** 5.0/5.0 stars **Reviewed by:** Olga P. | Head of Data Analysis, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2020 **What do you like best about Voximplant?** Great SDK - our developers easily understood the platform and were able to create a product quickly. API - you can easily integrate the platform with your CRM-system for more precise call control. Technical support - if you need help to figure out how to set up scripts, colleagues are always ready to help. **What do you dislike about Voximplant?** A year ago, we occasionally observed some issues on the platform side with Voximplant’s SBCs that impacted some calls. We are grateful these problems were fixed quickly.. **What problems is Voximplant solving and how is that benefiting you?** We run a service that connects professional lawyers with clients online to help with a wide variety of legal needs. These calls are a perishable item. If you don’t pick up the phone - you’ll lose the client. We used to have a call center that received calls from clients and transferred them to lawyers, but the new system from Voximplant now lets us directly connect clients to our legal partners. ### 31. Great Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2021 **What do you like best about Voximplant?** This is one of the best platforms that we ever met, simple and powerful!.. success for Voximplant! **What do you dislike about Voximplant?** we did not find any dislike point at the moment **What problems is Voximplant solving and how is that benefiting you?** we have complicated dialog flow and they solve it with their out-of-the-box minds ### 32. Best serverless platform for building communications apps **Rating:** 4.5/5.0 stars **Reviewed by:** Chad H. | Editor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2020 **What do you like best about Voximplant?** Severless - their VoxEngine lets you run simple to complex application logic all on their servers so you don’t need to setup your own JavaScript - their engine is based on JavaScript instead of XML, make it much easier to code and debug, especially more complex scenarios IDE - their web IDE includes auto-completion and debugging tools, so you can go pretty far without needing their docs Dialogflow Connector - they are the only CPaaS vendor on the market with both a full set of Dialogflow APIs. Connecting to an existing Dialogflow bot only takes a couple minutes. Support - they have always been quick to get back to me, even in off-hours **What do you dislike about Voximplant?** As good as their cloud IDE is, for more complex projects I miss using my usual IDE. I wish they had an easier way to mix locally run/developer code with what you can do in their cloud IDE like what AWS and GCP have for their lambda/cloud functions. Python support in their cloud environment might also help for some projects. **Recommendations to others considering Voximplant:** It is great if you like JavaScript and don’t want to dig through XML guides on how to do something. Their platform has many layers. This is great for complex projects or building multi-tenant apps, but much of this isn’t needed if you are starting with something simple. Start with their quickstarts and add complexity from there as you need it. I have not used their Voximplant Kit product extensively, but that is another simpler way to get started. They provide free test numbers you can use by entering a PIN code after dialing, but for what usually comes to less than a couple of cents a call, I find it easier to just buy an extra number for development and testing purposes. **What problems is Voximplant solving and how is that benefiting you?** I have used them as part of a mobile app-based click-to-call solution and to build conversational IVRs. Their mobile SDK saved my team several weeks of development time and probably a lot more in subsequent maintenance. I have been able to make some compelling conversational IVRs by combining their CPaaS platform with Dialogflow. There are a lot of features that Dialogflow’s own Phone Gateway does provide that you just can’t enable easily with other platforms. It's nice to be able to replicate systems that cost hundreds of thousands of upfront costs plus ongoing feeds for only pennies per minute. ### 33. Do you want to connect Dialogflow to Telephony system? VOX is what you are looking for **Rating:** 4.5/5.0 stars **Reviewed by:** Reza R. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2020 **What do you like best about Voximplant?** Vox does have a ready to use plug and play connector for Dialogflow, you can use it in 5 minutes, this is not the only cool feature, they have a script (called scenario) for that, and you are able to edit and manipulate it and customize it (as we did) Documentation is very good. you can find whatever you need there Customer support is good and you will get answer quickly **What do you dislike about Voximplant?** I would like some features like auto payment, or webhook per line number, but you can live without it. **What problems is Voximplant solving and how is that benefiting you?** Connecting to Dialogflow Telephony in 5 minutes ### 34. My go-to choice for connecting Jitsi backends to SIP or PSTN **Rating:** 5.0/5.0 stars **Reviewed by:** Emil I. | Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2020 **What do you like best about Voximplant?** Voximplant’s JavaScript-based control over dial plans and IVR is a great fit for our development team. Their versatile REST API’s have given us all the control we need - we’ve almost never needed to do something that we weren’t able to. Their great international coverage lets us provide dial-in service all over the world. Voximplant’s advanced media stack has some huge optimizations that help us increase quality and reduce load on our SIP to video gateways by multiplexing multiple media streams into the same channel (intrasession SSRC mixing). Support for audio levels (RFC6464) is also very innovative and perfect for our architecture. **What do you dislike about Voximplant?** Their Root Cause Analysis (RCA) reports after the rare outage could be improved. **Recommendations to others considering Voximplant:** Tell the Voximplant team what you need. Their platform has a lot of capabilities that seem to be relatively easy for them to expose. **What problems is Voximplant solving and how is that benefiting you?** We offer a video meetings service for tens of millions of users. We use Voximplant for dial-in and dial-out capabilities with local numbers for 30+ countries. We use Voximplant to handle our IVR requirements, including calling our APIs to authenticate users, and to manage media into and out of our global network of SIP Gateways. Voximplant has given us important PSTN calling capabilities that leverage our advanced architecture. ### 35. The best CPAAS Software **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandro M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2020 **What do you like best about Voximplant?** I use Voximplant to install click to call on my pages, it's incredible! Thanks to Voximplant, I have managed to implement a bot with Dialogflow that captures leads outside of working hours and is sent directly to the CRM. **What do you dislike about Voximplant?** So far nothing, all the documentation has managed to solve all the problems. **What problems is Voximplant solving and how is that benefiting you?** Thanks to Voximplant, I was able to capture leads outside of working hours with Dialogflow and send this information to the CRM. ### 36. A hidden gem in the CPaaS world! **Rating:** 4.5/5.0 stars **Reviewed by:** Matt B. | VP of Product, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2020 **What do you like best about Voximplant?** Simple, easy to implement CPaaS solution, complete w/ native Dialogflow. We had no issues interfacing via SIP. Their VoxEngine cloud environment made it easy to adjust our setup without having to involve our regular developer staff. Their billing is very transparent and their CDR reporting was easy to incorporate into our systems. Voximplant is a great go-to platform when we have special projects that extend our own capabilities and for prototyping new offers. **What do you dislike about Voximplant?** I wish they had a multi-user account setup that could give individual users limited rights. We could have used that with some of our remote teams, and it would be nice to keep the finance guys away from the operational controls. I understand they are working on this capability. **What problems is Voximplant solving and how is that benefiting you?** We were able to help a customer add affordable IP calling in a region that had expensive and unreliable cellular coverage. This helped us maintain a loyal and large customer. We also used their CPaaS layer to prototype custom solutions for several customers before investing in a full-scale buildout. Their ability to spin up service quickly has saved us a ton of time and money. ### 37. Grow Food **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2020 **What do you like best about Voximplant?** The Voximplant platform has a lot of pros - complete freedom, transparency and the pay as you go format. You can configure telephony to fit your needs, receive detailed analytics on calls, do not have staff around the clock serving the call center, and pay only for what is currently being used. **What do you dislike about Voximplant?** Voximplant made a change to one of their API’s that was not clearly documented. This caused us a minor issue and we had to go to support to understand what happened. Our manager promised that this would not happen again, and fortunately it has not :) **What problems is Voximplant solving and how is that benefiting you?** We built an Automatic Call Distribution (ACD) system that takes incoming customer calls, handles entry of customer credit card information into our CRM, and connects users to our couriers without exposing any private phone numbers or credit card information. ### 38. voixmplant **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2020 **What do you like best about Voximplant?** subscription plan is convenient and do not have to commit to be expensive plan. The scenario build is easy to use and helps when you are trying to architect the environment. You can test your scenario before putting into production. Gui is user friendly with color coding. Phone numbers can be easily purchased. **What do you dislike about Voximplant?** The bot can be glitchy and does not work correctly unless it's setup with lot of details. Setup can be difficult if you do not know json or understand the technology. **What problems is Voximplant solving and how is that benefiting you?** perfect for automating call routing and self service phone calls for your help desk team. ## Voximplant Discussions - [What is Voximplant kit?](https://www.g2.com/discussions/what-is-voximplant-kit) - 1 comment - [What does Voximplant do?](https://www.g2.com/discussions/what-does-voximplant-do) - 1 comment - [View Voximplant pricing details and edition comparison](https://www.g2.com/products/voximplant/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+15%3A25%3A48+-0500&secure%5Bsession_id%5D=195c640b-3f91-451e-bcb5-9949d33982d6&secure%5Btoken%5D=24e4a91206d88698dfe231116f74ff51bc5f02aa3e63cb3bf80c702b883ad051&format=llm_user) ## Voximplant Integrations - [respond.io](https://www.g2.com/products/respond-io/reviews) ## Voximplant Features **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Agentic AI - Audio Conferencing** - Proactive Assistance - Decision Making **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Support** - Documentation - Community Support - Professional Support **Software Type** - Mobile - Browser Application - Desktop Application **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making ## Top Voximplant Alternatives - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (448 reviews) - [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) - 4.2/5.0 (368 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (429 reviews)