Leaping AI Reviews & Product Details

Leaping AI offers advanced voice AI agents designed to automate complex call center operations, delivering customer satisfaction on par with or exceeding that of human agents. These self-improving digital workers are trusted by enterprises and large retailers to handle high call volumes efficiently, reducing operational costs and enhancing service quality. Key Features and Functionality: - Human-Like Conversations: Utilizes state-of-the-art generative AI technology to provide natural, human-like interactions, ensuring a superior customer experience. - High Automation Rate: Capable of automating up to 70% of incoming calls without human intervention, streamlining customer service processes. - Multi-Channel Support: Manages voice, email, and chatbot communications through a unified system, maintaining consistency across all customer interactions. - Outbound Campaigns: Enables businesses to reach thousands of leads simultaneously with high conversion rates, optimizing sales efforts. - Continuous Optimization: The AI continuously learns from past conversations, leading to ongoing performance improvements and adaptability. - Rapid Response Time: Achieves a latency of under 2 seconds, allowing for quick reactions to customer requests and interruptions. Primary Value and Solutions Provided: Leaping AI addresses the challenges of managing large-scale call centers by offering a cost-effective solution that reduces operational expenses by up to 70%. Its voice AI agents handle a significant portion of customer interactions autonomously, ensuring consistent and efficient service. By integrating seamlessly with existing CRM and telephony systems, Leaping AI enhances lead qualification, appointment scheduling, and customer support, allowing businesses to scale operations without compromising quality. This results in improved customer satisfaction, increased conversion rates, and a substantial reduction in the time and resources required for call center management.

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Leaping AI

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Overview by

Kevin Wu

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Kofi A.

CEO

Small-Business (50 or fewer emp.)

2/7/2026

"Cut Call Center Hours Dramatically—Now It Just Works"

4/5

What do you like best about Leaping AI?

Before, it took a lot of human hours to manage my call center. Now, it runs just the same with a much reduced staff, and our customers are happier than ever Review collected by and hosted on G2.com.

What do you dislike about Leaping AI?

It is hard to think of examples. If anything I wish I had found it sooner, and I am not familiar with startups or AI so there was a lot to learn for me. Review collected by and hosted on G2.com.

Jay S.

VP of Marketing

Mid-Market (51-1000 emp.)

12/14/2025

"Customized, Partnership-Driven Voice AI That Delivers Value"

4.5/5

What do you like best about Leaping AI?

Highly Customized Solutions

They build tailored voice AI workflows around your specific call center needs instead of forcing you into a generic, prebuilt system.

Collaborative, Partnership-Driven Approach

The relationship feels consultative rather than transactional, with Kevin and his team actively working alongside you to optimize performance.

Responsiveness and Continuous Improvement

They quickly implement feedback from your team and consistently refine the LLM, resulting in noticeable improvements in outbound dialing and appointment setting. Review collected by and hosted on G2.com.

What do you dislike about Leaping AI?

Inconsistent Response Times

While Kevin is extremely responsive, the broader team’s response times can be slower, which occasionally delays troubleshooting or iteration.

Pressure to Expand Too Quickly

The team can be somewhat pushy in seeking additional opportunities, even when we prefer a more measured rollout to ensure the product is fully optimized before scaling.

Frequent Changes to Billing Structure

The billing model has been adjusted multiple times before we even completed a cycle under the previously agreed terms, which creates uncertainty and complicates planning. Review collected by and hosted on G2.com.

What problems is Leaping AI solving and how is that benefiting you?

We have been working with Leaping AI for several months to support outbound dialing and appointment setting in our call center, and the experience has been excellent. Kevin and his team are genuinely collaborative and easy to work with. Rather than forcing a one-size-fits-all product, they take a custom-build approach that adapts to our workflows and business needs.

Their flexibility on pricing, responsiveness to feedback, and willingness to iterate daily with our team make the engagement feel like a true partnership rather than a transactional vendor relationship. They are deeply invested in improving the performance of our LLM, and we have seen meaningful progress as a result of their ongoing enhancements. We anticipate expanding our partnership and giving Leaping AI even more responsibility within our outbound programs.

That said, there are a few areas where improvement would strengthen the overall experience. Response times from the broader team can be slow outside of Kevin, which occasionally delays needed updates. They can also be a bit pushy in seeking expanded opportunities before we feel the system is fully optimized. In addition, the billing structure has changed multiple times before we completed a cycle under the previously agreed terms, which creates some planning challenges. Despite these items, the value of the partnership remains strong and continues to trend positively. Review collected by and hosted on G2.com.

Riley R.

10/26/2025

"Effortless Setup, Powerful AI for Lead Qualification"

5/5

What do you like best about Leaping AI?

I have been using Leaping AI voice AI agents for three months, and I find the setup to be very easy, particularly due to the direct support from the founder and the team. I use their services for inbound lead qualification and follow-up, which saves me a significant amount of time by allowing me to only interact with interested leads. I am particularly impressed by its 24/7 availability and the ability to customize the agents according to my preferences and needs, which makes the service increasingly better over time. The agent builder is another feature I find incredibly useful as it allows me to configure the agents effectively for lead qualification tasks. Additionally, the integration with my CRM works seamlessly, enhancing my workflow. I also value the direct access I have to the founding team, which supports my confidence in the potential of voice AI technologies in the future. Review collected by and hosted on G2.com.

What do you dislike about Leaping AI?

NA Review collected by and hosted on G2.com.

Ludovic G.

Co-founder & CEO

Computer Software

Small-Business (50 or fewer emp.)

12/12/2025

"Effortless Inbound Call Management with Seamless CRM Integration"

5/5

What do you like best about Leaping AI?

I like Leaping AI voice AI agents because it's integrated with my CRM. I'm using Attio, and all the flow of leads calling me goes right away to Attio, which helps me collect and arrange the data (all my leads and follow up). It's really answering the pain point I had because I can't hire someone to answer the phone, and they are doing it pretty well. It was much easier to use and follow-up with compared to the previous tool. Review collected by and hosted on G2.com.

What do you dislike about Leaping AI?

nothing Review collected by and hosted on G2.com.

Alexander F.

Chief of Staff

Small-Business (50 or fewer emp.)

10/24/2025

"Transformative AI for Call Center Efficiency"

4.5/5

What do you like best about Leaping AI?

I appreciate the ease of setting up Leaping AI voice agents, thanks to the excellent support from their team, which ensured a smooth start to using the service. The AI's ability to learn from every call and its self-improving nature are particularly impressive, allowing for effective automation of numerous customer support cases. This has significantly improved the efficiency of our call center operations, boosting performance by 50%. The automation capabilities of the AI are critical in enhancing the effectiveness of the operations, making it a valuable tool for optimizing processes. Review collected by and hosted on G2.com.

What do you dislike about Leaping AI?

Not the cheapest player. Review collected by and hosted on G2.com.

Akio N.

Owner

Small-Business (50 or fewer emp.)

4/28/2025

"Very satisfied with the percentage of calls it automates"

4.5/5

What do you like best about Leaping AI?

Two things I appreciated the most is the self-improvement of the AI and it's ability to handle complex conversation flows. It started out as an experiment but leaping AI ended up automating well above 90% of inbound calls without a drop in customer satisfaction.

I was also very happy about the attentiveness of the team, making sure that the software was properly implemented according to our customer's requirement. Review collected by and hosted on G2.com.

What do you dislike about Leaping AI?

I think with all AI solutions, we faced the challenge of thinking about how to best communicate to our customers that we are switching to AI in our customer support. In addition, we had some challenges in how many cases the AI resolved at the very beginning, but thankfully this was resolved very quickly by the team. Review collected by and hosted on G2.com.

What problems is Leaping AI solving and how is that benefiting you?

For us, the number of incoming support calls was creating a dilemma: Either increase the number of support agents (and therefore costs) or let customer satisfaction slide by letting them wait longer in the line.

Thankfully, Leaping AI enabled us to reduce AHR while also spending significantly less. Review collected by and hosted on G2.com.

Lena V.

10/25/2025

"50% Efficiency Boost with Stellar Support"

5/5

What do you like best about Leaping AI?

I love how Leaping AI voice agents have made our customer call center operations 50% more efficient. The voice agents feel really natural, and our customers enjoy speaking with them, improving their overall experience. I also appreciate the great product support and the exceptional experience overall. The efficiency gain is outstanding, and I would definitely purchase this product again. I rate it 20 out of 10 and truly love it over time. Review collected by and hosted on G2.com.

What do you dislike about Leaping AI?

Nothing Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education

Small-Business (50 or fewer emp.)

5/28/2025

"Voice AI that truly works. Fast, focused, and built for real business impact."

5/5

What do you like best about Leaping AI?

Leaping AI stands out in the voice automation space for its practical, high-performance approach. The voice agents are optimized for speed and clarity, with very strong intent recognition and a structured, no-nonsense call flow logic. The solution is clearly designed to go live fast and deliver measurable results in customer service environments. Review collected by and hosted on G2.com.

What do you dislike about Leaping AI?

Actually I did not find any points where there is room for improvement. Review collected by and hosted on G2.com.

What problems is Leaping AI solving and how is that benefiting you?

Leaping AI agents help automate high volumes of repetitive inbound calls — such as status inquiries, account access, or appointment management — which would otherwise consume significant staff time. This reduces queue times, improves customer satisfaction, and allows human agents to focus on complex or high-value interactions. By integrating directly into existing VoIP/CCaaS systems and respecting GDPR requirements, the solution offers immediate operational efficiency without compromising on compliance. Review collected by and hosted on G2.com.

Maria G.

CTO

Small-Business (50 or fewer emp.)

4/24/2025

"Leaping AI offers a robust and dependable voice agent tool that excels in healthcare applications"

4.5/5

What do you like best about Leaping AI?

The platform provides reliable conversational pathways / modeling layer that other vendors haven't quite nailed. We successfully deployed voice agents in the highly regulated healthcare environment and couldn't be happier. The team provides excellent customer support in both US and European time zones. The self-improving capabilities are a strong advantage, reducing prompt management time without needing separate prompt engineers. Review collected by and hosted on G2.com.

What do you dislike about Leaping AI?

The user interface can be challenging for self-serve users, but the team is shipping fast and is continuously improving. Review collected by and hosted on G2.com.

Hojir R.

Stealth startup

Small-Business (50 or fewer emp.)

6/4/2025

"Very good experience"

5/5

What do you like best about Leaping AI?

Leaping AI has been a game changer for me. Super easy to use, fast, and surprisingly accurate. It saved me hours of manual work. There are still a few bugs here and there, but overall, I’m really impressed. Would definitely recommend it to anyone needing smart automation. Review collected by and hosted on G2.com.

What do you dislike about Leaping AI?

I like how easy it is to use and the functions are intuitive Review collected by and hosted on G2.com.