Evly has really changed how we deal with customer questions. It can answer tracking and delivery queries just from an order or shipment number, and it gets it right most of the time. It’s also clever enough to spot delivery issues and tell customers what to do next, which used to take up a lot of our time. Plus, it pulls live information from our inventory and transport systems, so the answers we give are more accurate and up to date. Review collected by and hosted on G2.com.

It took us a little time to get used to integrating it with our warehouse and transport software, but the evly team was there to help the whole way. After we got through that setup stage everything worked smoothly. Review collected by and hosted on G2.com.

we’re constantly fielding customer questions, whether it’s about delivery updates or clarifying product ingredients. Before we started using Evly, our inbox would be overflowing by the end of each day. Now, Evly automatically handles the majority of these common inquiries, and it does so while maintaining a warm, professional tone that matches our brand’s voice. The setup process was simple, and within just a week, Evly was already managing a significant portion of requests on its own, without needing supervision. Review collected by and hosted on G2.com.

Having more detailed analytics that reveal which product ranges generate the most inquiries would be extremely helpful. Insights like these would allow us to better tailor our support and marketing efforts. Review collected by and hosted on G2.com.

I guess that the best thing for us was that Evly offered a great omnichannel solution for our support system. Now, we don’t miss any tickets and if the same customer approaches us through different channels, we can just pick up the conversation where it was left off. So, Evly turned out to be very convenient. Review collected by and hosted on G2.com.

There’s really not much to dislike, but initially, setting up all the channels and training our team to use the system took a bit of time. But of course, this would be the case with any new technology. Once everything was in place, though, it became much easier to manage. Review collected by and hosted on G2.com.

The simple set-up was a highlight for our team. The integration itself only took around a week, and Evly was connected to everything we use. I am talking our CRM (we use Zendesk, but I’ve heard they can integrate with other ticketing systems as well) and knowledge base (though note that for Evly we had to create a separate knowledge base with all the instructions). Now it automatically pulls the right info from our articles and customer history, which certainly makes replies more accurate. Review collected by and hosted on G2.com.

Though the technical integration is quick, the whole Evly set up took quite some time. However, for the quality of service we receive, I don’t think this is much of a sacrifice. Review collected by and hosted on G2.com.

The main reason we chose Evly is that their team offered fast response times. At the beginning, we feared it might have been just marketing propaganda, but it turns out it’s reality. With Evly, our response times reached the 30-second mark. We haven’t provided such quick responses even when we had slow seasons, to be honest. Review collected by and hosted on G2.com.

Nothing to note here – we absolutely adore Evly for what it has done for our team. Review collected by and hosted on G2.com.

What stands out most for me is the automation. Evly is able to fully handle common requests such as cancellations, refunds, and straightforward order status updates from start to finish. This has led to noticeable cost savings for us. Now, our agents are able to focus their efforts on more complex cases instead of spending time on repetitive tasks. Review collected by and hosted on G2.com.

To get the most out of automation, you need clean processes. We had to tidy up some of our internal workflows before Evly could handle them. It was a bit of upfront work but worth it. Review collected by and hosted on G2.com.

Evly’s multilingual capabilities have been a complete breakthrough for us. We work with customers in five different countries and before using Evly we spent months trying to find native speaking agents or relying on awkward translation tools that often got things wrong. Now the AI handles conversations in multiple languages fluidly and naturally. The best part is that most of the time, our customers don’t even realize they’re speaking with AI. Review collected by and hosted on G2.com.

In rare cases some responses still need a bit of manual correction. We also had to finetune a few FAQs to make sure translations captured the right tone, especially for more casual customer queries. Once we adjusted the phrasing, everything has been running smoothly. Review collected by and hosted on G2.com.

Evly has become an essential part of our customer support setup. It handles after-hours support, and our customers get fast, helpful responses even when our team is offline. It integrates with our live chat and email, and the answers it gives actually reflect our brand voice. That was a big (and quite surprising) win for us. We especially love how easy it is to update its knowledge base, as we don’t even need a developer to do it. Review collected by and hosted on G2.com.

We do want to get proper data analytics from the tool in the near future. That said, their team is responsive to feedback, and we hear improvements are already in the works. Review collected by and hosted on G2.com.

It’s super easy to use and the AI feels really natural. Our customers can finally stop waiting for the responses and get help in a matter of seconds. Even though now it mostly takes over simple questions about orders and shipping we are currently planning on training it to handle return cases as well. Review collected by and hosted on G2.com.

Sometimes it gives answers that are a bit too short, so we have to step in and add details. Not a big issue, but worth noting. Review collected by and hosted on G2.com.

Evly has been instrumental in lowering our churn rate. After our customers started getting relevant and helpful responses within seconds rather than hours, they stopped leaving. As a result, we've observed a decrease in churn of over 30% during the past two quarters, which has significantly benefited our bottom line. Review collected by and hosted on G2.com.

It took a few weeks of training before the AI fully matched our brand’s tone of voice. At first, it felt a little too formal, but with our feedback, it quickly adapted and now feels natural and on-brand. Review collected by and hosted on G2.com.