The abstraction layer is fantastic for rapid prototyping. It handles the heavy lifting of telephony and WebSocket streaming out of the box, allowing developers to deploy functional voice agents much faster than configuring the underlying infrastructure from scratch. Review collected by and hosted on G2.com.
The trade-off for that ease of use is a lack of granular control over the media routing and WebRTC pipeline. If you are building a highly customized, large-scale multi-agent SaaS, the restrictions on custom agent server architectures and the managed-service pricing model can become bottlenecks. Review collected by and hosted on G2.com.


