Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered by the Zendesk Resolution Platform, it simplifies operations, accelerates service, and eliminates the fragility of legacy stacks and bolted-on tools. AI is embedded across every channel to accelerate agents and deflect the rest. Voice is native with AI Agents and Voice Copilot. And AI powered WEM, Q
Millions of businesses trust GoTo Meeting for reliable, professional online meetings and on-the-go collaboration. Gain momentum with an award-winning solution that works instantly on any device.
One-stop 4K video processing tool to edit, transcode, resize and enhance videos with Level-3 GPU acceleration.
Linphone is an open-source Voice over IP (VoIP) application that enables users to make high-definition audio and video calls, send instant messages, and conduct video conferences over the internet. Compatible with various platforms, including iOS, Android, macOS, Windows, and Linux, Linphone provides a unified communication solution that adheres to standardized protocols, ensuring interoperability with most SIP-compatible systems. Developed in France since 2001, Linphone is recognized for its co
Azure AI Speech is a comprehensive suite of AI-powered speech services designed to enhance applications with advanced voice capabilities. It offers developers tools to integrate features such as speech-to-text, text-to-speech, speech translation, and speaker recognition into their applications, enabling natural and efficient voice interactions. Key Features and Functionality: - Speech-to-Text: Accurately transcribe spoken language into text in real-time or through batch processing, supporting
Loved by Sales, Customer Success and Marketing - Turn better buyer journeys into more revenue with trumpet's Pods. Create hyper-personalised and interactive microsites that close more deals, quicker. Accelerate your sales cycles from cold outreach through to onboarding by centralising your buyer journeys with one link. - 35+ Integrations (Salesforce, Hubspot, Pipedrive, Slack, Calendly, Chili Piper and more) - Automatic branding and personalisation - Easily build Pods using drag and drop Widgets
Video hosting platform
Mediasite Video Platform is an automated and scalable system for creating, publishing, searching and managing all videos.
CallRail is the AI-powered lead intelligence platform that makes it easy for businesses of all sizes to market with confidence. Serving more than 200,000 companies worldwide, CallRail’s solutions help businesses track and attribute each lead to their marketing journey, capture and manage every call, text, chat, and form, and use insights surfaced by AI to optimize their marketing.
iVoiceUp is a fully-fledged ethics & compliance case management platform that empowers senior management to Detect, Handle & Analyze misconduct and unethical cases. Hence, iVoiceUp fosters a culture of compliance, protects the brand reputation, cuts financial losses, enhances employees productivity and guarantees a happier workplace.
Drop Cowboy's ringless voicemail drop provides the tools to leave direct voicemails to almost all mobile phones and a majority of land-lines.
FortiVoice is a comprehensive unified communications solution designed to enhance business communication through integrated voice, conferencing, and fax services. It caters to organizations ranging from small offices to enterprises with up to 50,000 users, offering a scalable and cost-effective platform that simplifies call management, reduces communication expenses, and ensures seamless connectivity across multiple locations. Key Features and Functionality: - Integrated Communication Services
BT MeetMe with Dolby Voice is an enhanced BT MeetMe service designed to deliver more natural and effective audio meetings than traditional phone-based conference calls.
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
Call Tools has developed a cloud-based contact center solution that is designed to increase contact rates and accelerate sales revenue. Our software features include multiple ways to connect with customers and prospects while making it easy to monitor your team from anywhere with an internet connection.
Forsta is the new frontier of Customer Experience and Market Research Technology. Formed in 2021 via the merger of industry leaders Confirmit, FocusVision and Dapresy, our global company powers the richest and most comprehensive set of research and insights solutions, spanning CX, enterprise feedback management, VoC (Voice of the Customer), VoE (Voice of the Employee), Qual, Quant, Data Visualization and more.