# FortiVoice Reviews **Vendor:** Fortinet **Category:** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) **Average Rating:** 4.5/5.0 **Total Reviews:** 6 ## About FortiVoice FortiVoice is a comprehensive unified communications solution designed to enhance business communication through integrated voice, conferencing, and fax services. It caters to organizations ranging from small offices to enterprises with up to 50,000 users, offering a scalable and cost-effective platform that simplifies call management, reduces communication expenses, and ensures seamless connectivity across multiple locations. Key Features and Functionality: - Integrated Communication Services: Combines voice, conferencing, and fax capabilities into a single platform, streamlining communication processes. - Built-in Enterprise-Class Features: Includes auto attendants, auto-provisioning, line/extension appearance, ring groups, user privileges, call queues, call barge, and multi-location integration without the need for additional licenses or hardware. - Scalability: Supports configurations for various organizational sizes, accommodating up to 50,000 users and 3,000 VoIP trunks, ensuring adaptability to business growth. - Simplified Management: Offers centralized management to reduce IT overhead and operating expenses, allowing easy configuration and updates across multiple locations, real-time performance monitoring, and access to call reports through an intuitive management console. - Cost-Effective Pricing: Provides all-inclusive calling features with straightforward and affordable pricing, avoiding hidden costs associated with advanced features or recurring subscriptions. Primary Value and User Solutions: FortiVoice addresses the need for a robust, scalable, and cost-effective communication system that enhances operational efficiency and customer service. By integrating multiple communication services into a single platform, it simplifies management, reduces costs, and ensures reliable connectivity across various locations. Its comprehensive feature set and scalability make it suitable for businesses of all sizes, providing a future-proof solution that grows with the organization. ## FortiVoice Pros & Cons **What users like:** - Users value the **easy management and reliability** of FortiVoice for effective communication across multiple health center sites. (1 reviews) - Users value the **reliable communication** of FortiVoice, essential for effective coordination and patient care across facilities. (1 reviews) - Users value the **reliable and secure communication** system of FortiVoice, ensuring efficient care coordination across locations. (1 reviews) - Users value the **user-friendly interface** of FortiVoice, enabling effective communication and management across multiple health center locations. (1 reviews) **What users dislike:** - Users find the **difficult settings management** of FortiVoice challenging, especially during setup and feature customization. (1 reviews) - Users note that **frequent updates** can lead to brief disruptions, impacting essential services like healthcare uptime. (1 reviews) ## FortiVoice Reviews ### 1. Strengthening Rural Health Communications with FortiVoice **Rating:** 4.5/5.0 stars **Reviewed by:** Jonathan S. | Marketing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about FortiVoice?** FortiVoice gives our health center a reliable and secure communication system that's easy to manage across multiple sites. As an FQHC in rural West Virginia, consistent phone service is critical for coordinating care, handling patient calls, and staying connected between locations. FortiVoice’s user-friendly interface and dependable performance allow our staff to focus on patient care instead of troubleshooting phones. We also appreciate the ability to scale the system as we expand services in our community. **What do you dislike about FortiVoice?** While FortiVoice generally meets our needs, there are a few areas for improvement. The initial setup and configuration can be a bit technical, especially for smaller IT teams without dedicated telecom staff. Some features—like advanced call routing or voicemail customization—aren’t as intuitive as we’d like and require a deeper dive into the manuals or support resources. Additionally, occasional firmware updates have caused brief disruptions, which can be challenging in a health care setting where uptime is critical. **What problems is FortiVoice solving and how is that benefiting you?** FortiVoice has helped us centralize and streamline communication across multiple clinic locations, which is essential for coordinating care in a rural setting. Before FortiVoice, we dealt with inconsistent call quality, limited control over call flow, and a lack of integration between sites. Now, we can easily route calls, manage extensions, and ensure patients reach the right departments quickly—improving both efficiency and patient satisfaction. The system also supports our growth, making it easy to add new users or locations without major infrastructure changes. ### 2. One of the best Voice Call System **Rating:** 4.5/5.0 stars **Reviewed by:** Francis G. | System Admin, Computer & Network Security, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about FortiVoice?** It is user friendly and no need to worry about missed call on the ext as I can use in my phone as well so, no chance of missing any important office calls, and it is very easy to use. **What do you dislike about FortiVoice?** Well so far, didn't find in issue, as we are just implementing stage so can't say about any disadvantages. **What problems is FortiVoice solving and how is that benefiting you?** It is solving our day to day communication issue which sometimes due to unavailibly of manager at desk at time of important discussion, so we need to call on mobile phone on personal no. so to take care of confidentiality FortiVoice is help that we can call on direct ex. on there mobile phone instead of personal number. ### 3. Easy to use and works well! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeniffer M. | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about FortiVoice?** It has been easy to use both at the office and at home. I am able to forward calls to my personal phone when needed. Haven't ran into any issues with the program. **What do you dislike about FortiVoice?** I haven't really ran into many issues with the program. Customer service wasn't available the only time the system went down on us but other than that I don't have any complaints! **What problems is FortiVoice solving and how is that benefiting you?** FortiVoiceis what we use to speak with our drivers and it easily transitions with us from the office to home allowing us to work remote without issues. It's vital to our daily business. ### 4. Office Communication No Longer A Headache **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew C. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about FortiVoice?** FortiVoice is amazing by seamlessly combining a comprehensive array of communication, security capabilities and more into a single and very user friendly platform. **What do you dislike about FortiVoice?** No discounts or incentives offered, though this could be based on my team size. **What problems is FortiVoice solving and how is that benefiting you?** For me a Fortvoice was a game changer for remote work setups. Hi was finally able to goodbye to limitations of legacy phone systems, Fortivoice opens doors to business calls, conferences, and chats from any location, smartphone or computer!! ### 5. Unified Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Waylon M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about FortiVoice?** FortiVoice is a unified communication solution that helps businesses stay connected and collaborate effectively. It is secure, reliable, and scalable, and can be used to make and receive calls, send and receive messages, and hold video conferences. **What do you dislike about FortiVoice?** I am not a big fan of its outdated User Interface. **What problems is FortiVoice solving and how is that benefiting you?** FortiVoice is helping our businesses to communicate more effectively, save money, protect our data, grow with our needs, and avoid downtime. ### 6. FortiVoice Review **Rating:** 4.0/5.0 stars **Reviewed by:** Naveed A. | Infrastructure Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2021 ## FortiVoice Discussions - [What is FortiVoice used for?](https://www.g2.com/discussions/what-is-fortivoice-used-for) - 1 comment - [View FortiVoice pricing details and edition comparison](https://www.g2.com/products/fortivoice/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+15%3A57%3A07+-0500&secure%5Bsession_id%5D=41b39024-d358-41dc-8a5b-0ff0a528295d&secure%5Btoken%5D=16316b1c0483a2481fb4e96e59574311182d43bb0ff1134a1ed34945dd5cd361&format=llm_user) ## FortiVoice Integrations - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) ## FortiVoice Features **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top FortiVoice Alternatives - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (429 reviews) - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) - 4.5/5.0 (609 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,323 reviews)