Ytel delivers SAAS OnDemand productivity and communications solutions delivering call recording and predictive dialing solutions.

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Ytel review by jose m.
jose m.
Validated Reviewer
Verified Current User
Review Source

"Ytel - one of the best dialer systems around!"

What do you like best?

I use YTel Daily for my business. It provides an organized platform/software that allows agents to call using sip phone or dial-in option. It´s Great!

What do you dislike?

I don´t like that it is difficult to record ongoing calls and i cant monitor or track agents live.

Recommendations to others considering the product

This is a great dialer

What business problems are you solving with the product? What benefits have you realized?

I´ve noticed YTel is continually advancing and improving the system, overall, i use it everyday and don´t plan on stopping!

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Ytel review by User in Higher Education
User in Higher Education
Validated Reviewer
Review Source

"Customer experiene"

What do you like best?

Cloud contact center is a great system to combine multiple functions in an easy to use system

What do you dislike?

The system is used for inbound and outgoing calls which is what our system uses it for and it sometimes the que cycles the customers through in an order that is not the order the calls were received

What business problems are you solving with the product? What benefits have you realized?

it make it so that we dont have a lot of customers on hold and instead puts them into a que and they are cycled between people and offices to who can best serve

What Auto Dialer solution do you use?

Thanks for letting us know!

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* We monitor all Ytel reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.