G2

Olateju O.

Social Media Marketing Intern

Information Technology and Services

Small-Business (50 or fewer emp.)

10/18/2026

"Brings Social DMs and Mentions into One Support Queue—So Nothing Gets Missed"

4.5/5

What do you like best about RingCX?

What helps me most day to day is being able to route social comments, DMs, and mentions that need a real reply into the same place the support team already works. Before, those messages could sit in a separate inbox and end up getting overlooked. Now I can quickly see how many social contacts are coming in and whether they’re being picked up, without having to jump between different tools. The basic reports also make it easier when I need numbers for the weekly marketing update. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

Some of the reporting filters take more clicks than they should when I’m only trying to pull the social channel stuff. I don’t handle the deeper setup myself, but from what I’ve seen the overall setup can feel a bit heavy if you’re only using part of the tool. Also, a couple of times social messages took longer than I expected to show up in the queue. Review collected by and hosted on G2.com.

What problems is RingCX solving and how is that benefiting you?

Social inquiries used to be scattered across separate places, and it was easy for them to get missed when they needed to be handed off to support. Tracking volume and response times was also mostly manual. Now that those conversations flow into the contact center, the handoff is much clearer, there’s less chance of anything falling through the cracks, and I get cleaner numbers when I report on social support activity. Review collected by and hosted on G2.com.