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SumTotal Learning Management

2.9
(19)

SumTotal Learning Management is an enterprise learning management solution that connects the dots between the skills and competencies people need to be better at their jobs, delivered in the context of what they are trying to accomplish and prepares the organization for tomorrow, to measurably improve performance.

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SumTotal Learning Management Reviews

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SumTotal Learning Management review by Tanner S.
Tanner S.
Validated Reviewer
Verified Current User
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"An LMS With a TON of Features!"

What do you like best?

This LMS software had a wide swath of features. We use it to upload our courses that we create in house and deploy them to thousands of people. We are also recently able to provide this content on a mobile platform using the mobile app provided by SumTotal on Android, iPhone and Windows Phone.

What do you dislike?

We have had a few issues here and there that are extremely specific to the tasks that we have. The biggest issue so far being that the mobile apps, only on iPhone and Windows Phone currently (but not android), have an issue regarding the "Done" button. If the learner happens to click that button it will actually remove all progress from what they have done in the course. We have asked SumTotal to consult their mobile developers to see if this is something they can address. There is also a small bit of confusion that we have regarding re-uploading courses to the LMS after changes have been made. The questions that are prompted from the system are a bit ambiguous.

Recommendations to others considering the product

This is a great and fully featured LMS, but we are currently working with them to address some issues with the mobile version of their online learning application. At this point there are still multiple issues we are having using the mobile software.

What business problems are you solving with the product? What benefits have you realized?

We upload courses that we build in house, usually using Articulate Storyline, to our custom version of the LMS. We then deploy the courses to be taken and score tracked to thousands of employees.

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SumTotal Learning Management review by Gary V.
Gary V.
Validated Reviewer
Review Source
content

"It's Sumtotal Review Time!"

What do you like best?

They have a wide offering of pre-loaded course content. We looked through a library of about 2000 courses that could be auto-pulled into the LMS platform. Helped our company since we lacked a development/training office.

What do you dislike?

Not as user-friendly or as visibly appealing as platforms like Bridge LMS or Torch LMS.

Recommendations to others considering the product

Look at a few other LMS platforms out there. We went from SumTotal to Bridge LMS and much preferred the latter. There are great offerings out there beyond SumTotal. Don't sell yourself short if you have the budget. Go with a better provider.

What business problems are you solving with the product? What benefits have you realized?

Needed to provide critical training (e.g., compliance, regulatory, best-practice, safety, etc.) to employees on large scale level, but did not want to reduce productivity by requiring employees to attend several in-person training sessions.

What Corporate LMS solution do you use?

Thanks for letting us know!
SumTotal Learning Management review by Brandon B.
Brandon B.
Validated Reviewer
Review Source
content

"An expensive, unfinished product"

What do you like best?

A modern look compared to some of the older Sumtotal Products.

What do you dislike?

Where to start? Buttons on the site don't actually work. No longer have access to server hosting files. Very complicated administrator site with too many button and check boxes to make sure you have checked. Some basic features of older products have been eliminated resulting in a steep learning curve when upgrading to this system. New errors are being found daily....

Recommendations to others considering the product

Don't upgrade now. Maybe the product will get better as time goes on.

What business problems are you solving with the product? What benefits have you realized?

I haven't realized any new benefits. Supposedly the reporting is much better in this version of the LMS but we have yet to see any benefits or solve any problems with this upgrade.

SumTotal Learning Management review by Lawrence K.
Lawrence K.
Validated Reviewer
Verified Current User
Review Source
content

"SumTotal is what you put into it"

What do you like best?

Sumtotal has a robust LMS platform that works as it should. They also have "plug and play" professional development courses that are available.

What do you dislike?

Like any other LMS, it is what you put into it. You will need to do some HTML work and customization to get it to work and look the way it should.

What business problems are you solving with the product? What benefits have you realized?

It has great learning capability and the ability to be customized. It has the capability to provide onboarding if you do some work on it.

SumTotal Learning Management review by Administrator in Medical Devices
Administrator in Medical Devices
Validated Reviewer
Verified Current User
Review Source
content

"Do not use SumTotal for any Talent or Learning Needs"

What do you like best?

The new interface can be customized to our liking.

What do you dislike?

• Performance Stage Tasks can’t assign based on job title.

• Versioning does not work.

• Continuous Feedback missing,

• Can’t delete an activity if users have already registered.

• Can’t remove a subscription link if users have already registered to the activity.

• Cannot designate users as proxies for others.

• Clunky for managers to view all courses currently on a user’s timeline.

Support severely lacking.

Recommendations to others considering the product

Run far away. Utilize something not haphazardly put together.

What business problems are you solving with the product? What benefits have you realized?

We have not been able to resolve many business problems. The product never just works. Reporting is lacking. No BI tools.

SumTotal Learning Management review by Consultant in Management Consulting
Consultant in Management Consulting
Validated Reviewer
Review Source
content

"Bundled Saas With Few dropouts "

What do you like best?

Simplified UI and better pricing model and adoptability

What do you dislike?

Versioning concept needs upgrade and there are some lack of integration with third party tool

What business problems are you solving with the product? What benefits have you realized?

There was a need to perform customization and assessed various product in market, but SumTotal had a decent pricing and fast pacing nature to migrate and transform the business specification to real time in short span

SumTotal Learning Management review by Ashley G.
Ashley G.
Validated Reviewer
Verified Current User
Review Source
content

"SumTotal Enterprise in the Cloud - Social, Analytics, Mobile"

What do you like best?

I like the flexibility of the core LMS. You have the freedom to configure just about any type of learning program as is needed. I also like the flexibility with the news page. After some initial professional service, we are now able to create our own custom landing pages. I also really like working with SumTotal, the company. They are genuinely invested in their customer's success. Great customer service!

What do you dislike?

The administrative mode requires skill and conscientious administration for good result. This is not an LMS for newbies nor is it for someone seeking a "simple solution". I also wish the upgrade process were more streamlined. While we get the attention we need when things don't go as planned, it'd be better if they could just be less worrying.

Recommendations to others considering the product

Take plenty of time to establish your requirements before implementation. If you buy and are planning your implementation, worry less with getting all of your historical data into the system. Spend your time insuring coordinators are prepared to administer the system for core learning needs.

What business problems are you solving with the product? What benefits have you realized?

We are delivering our employee, reseller partner and support partner education on this system. The back-end savings of doing it all on one system is huge.

SumTotal Learning Management review by Renee M.
Renee M.
Validated Reviewer
Verified Current User
Review Source
content

"Sum Total Learning Management System - Maestro"

What do you like best?

Ease of use. It allows customization to a specific group inside of your company and automatic assignment to New Hires if you set up you Learning Plan to work with your security setups.

What do you dislike?

Not much that I dislike at all. Occassionally an issue may arise from the new features they add but they fix it pretty quickly. Advanced Reporting occassionally takes a long time to pull up.

Recommendations to others considering the product

Have your plan set on what you want to execute before you start your configuration. Knowing what you want to use it for completely before starting that path will make your life a lot easier and the product launch more successful for you.

What business problems are you solving with the product? What benefits have you realized?

We have external customers who use our system and they cannot have access to all of our training items so the security allows us to lock them to what we want them to have access to. I have also been able to add a Sister company to our LMS with absolutely no worry that they will see our top secret product training coulrses due to proper security setup.

SumTotal Learning Management review by Dren S.
Dren S.
Validated Reviewer
Verified Current User
Review Source
content

"Stable and reliable system, poor UX and reporting"

What do you like best?

We rarely had any system downtime. Since we house'd the system on-premise, we had the advantage of creating custom web applications that draw data directly from the SumTotal LMS database, allowing us to creatively show stats/content in a personalized fashion.

What do you dislike?

Reporting is a mess. Every attempt creates a database entry for the user, cannot draw the latest/greatest attempt. Its hard to create a self-serve culture with all the reporting limitations.

Management and leadership is always on hold, constantly requesting updated reports, bogging down the administrators who run reports and provide updates.

Recommendations to others considering the product

Make sure you have a good team of web developers that understand data-driven application development because out-of-the-box the product may not meet your needs down the line.

What business problems are you solving with the product? What benefits have you realized?

Delivering online training, on-demand, contextual, aiding personal development, enabling users to grow professionally.

SumTotal Learning Management review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Review Source
content

"SumTotal Review"

What do you like best?

SumTotal Learn is a very comprehensive LMS that has a very customizable environment.

What do you dislike?

SumTotal Learn can be not intuitive for the average user at times. Where you think you are supposed to click, is not always where you need to go.

What business problems are you solving with the product? What benefits have you realized?

The Learn system allows all users to be able to access trainings in all of the locations that are required.

SumTotal Learning Management review by Internal Consultant in Semiconductors
Internal Consultant in Semiconductors
Validated Reviewer
Verified Current User
Review Source
content

"Tool can be great, but be sure to take advantage of implementation"

What do you like best?

Reporting and compliance for online training. Allows you to also charge customers directly to pay for courses via credit card.

What do you dislike?

Customer support is not very responsive and it can be challenging to get our business partners to buy into the tool when we are not able to resolve technical issues quickly.

Recommendations to others considering the product

Know what you really want out of your LMS. What are you going to use it for and how is it going to help your business. How can the information help you, aside from counting who has taken training? Do you intend to input skills and competencies? Will you follow through and link learning to performance management?

What business problems are you solving with the product? What benefits have you realized?

Streamlining learning and development efforts--we have found a lot of redundancies in the organization that we have been able to cut back and centralize, making it easier for people to spend more time doing real work and less time sifting through spreadsheets and monitoring who has completed required training.

SumTotal Learning Management review by Pablo R.
Pablo R.
Validated Reviewer
Verified Current User
Review Source
content

"Comprehensive and flexible but complexity only suitable for mature organizations"

What do you like best?

It is best of breed for Learning and very flexible to create sophisticated curricula and reuse content. Very strong architecture following the most advanced standards.

What do you dislike?

It is so flexible that the complexity is higher than average and the learning curve for administrator is pretty large. The latter makes this solution only suitable for matured Education and L&D organizations with sophisticated needs to take advantage of such complexity.

Recommendations to others considering the product

As any other enterprise solution, set the right focus on your own requirements and reserve the right time in your and your stakeholders agenda.

Get commitment from senior VPs.

Make sure you design and develop the right team around the solution.

What business problems are you solving with the product? What benefits have you realized?

Used for internal and customer training, globally.

SumTotal Learning Management review by Consultant in Telecommunications
Consultant in Telecommunications
Validated Reviewer
Verified Current User
Review Source
content

"Mixed Experience with SumTotal"

What do you like best?

The integrated platform and direction SumTotal is intendind to go is solid.

What do you dislike?

EXECUTION! My experience has shown that many "out of the box" features struggle to function properly. The system is highly configurable, but that means the person choosing all the settings (thousands) needs to be very organized and system oriented to survive this process. There are things that are hard coded and unchangeable that make you question the logic. Simple things like weighting of Performance Objectives, the weighting does not add and is not easily viewable. If you set the validation that the total has to equal 100%, people struggle with this, especially if they have a lot of Objectives. The Analytics feature is still in its infancy. Much development effort is needed here.

Recommendations to others considering the product

We have experienced issues in the Cloud environment. Upgrades get pushed wheather you are ready or not. When upgrades get pushed every two weeks, something always seems to break...you just can't anticipate what. Support in getting these issues fixed is not always quick. For example, our training site courses were all knocked offline and it took two weeks to get the problem fixed. No one in the company could take any online trianing for two weeks. SumTotal prioritizes things differently than their customers. They are growing quickly and resources are stretched right now.

What business problems are you solving with the product? What benefits have you realized?

Streamlining processes and providing better data and informaiton for managers and leaders. We are able to provide better data for our managers and leaders, but not as much as we had hoped by this point in time.

SumTotal Learning Management review by Internal Consultant in Insurance
Internal Consultant in Insurance
Validated Reviewer
Verified Current User
Review Source
content

"SumTotal learning management"

What do you like best?

The flexibility that the LMS offersa round the creation of complex multi-layered curricula is very helpful for the implementation of our learning strategy.

What do you dislike?

The administrator interface and usability could be more intuitive. Performing intergrated tasks can be tiresome with the version of SumTotal we are on.

The reporting capabilities in the older versions could be better, sumTotal has however gotten a lot better in new releases.

Recommendations to others considering the product

SaaS solution is great, customizationi can lead to issues down the line.

What business problems are you solving with the product? What benefits have you realized?

The creation and implementation of business technical learning content to a global audience of insurance employees and help functions.

The domain structure we have implemented gives us a lot of freedome within the frame work of the system making content sharing and also limitating possible.

SumTotal Learning Management review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Review Source
content

"Good LMS for end users, but can be difficult for administrators"

What do you like best?

Good product for an end user, very straight forward and easy to login and complete required learning. User maintenance is simple, and assigning content to users is not difficult to do.

What do you dislike?

Not a great product for the administrator. Reporting is not very intuitive, and can be difficult to set up and filter. There is also a lag time between when a test is completed, and when you can report on the results. Also a significant lag time between when you upload and assign a course to a user, and when they actually get the notification that the class has been assigned to them.

Recommendations to others considering the product

Can be a good solution, but make sure you have well trained administrators to build and maintain the product.

What business problems are you solving with the product? What benefits have you realized?

We needed a system to track recorded learning sessions, both from a customer prospective and internal employees as well. We were able to use the system well to make sure new hires were meeting all of their assigned learning requirements. Our company was also able to maintain a certification exam for our customers and implementation partners in the LMS.

SumTotal Learning Management review by Dr. Kimberly H.
Dr. Kimberly H.
Validated Reviewer
Verified Current User
Review Source
content

"My experience with SumTotal LMS"

What do you like best?

I like that training is delivered to our employees on whatever platform they choose to use. We need to be able to respond quickly to our changing environments and SumTotal has given us the capability to do so.

What do you dislike?

Being assigned to a busy account manager who travels all the time. It's hard for my account manager to circle back when she's always travelling.

What business problems are you solving with the product? What benefits have you realized?

We are solving compliance training and can track and monitor the progress with reports.

SumTotal Learning Management review by Jessica D.
Jessica D.
Validated Reviewer
Review Source
content

"Non-validated SumTotal Use"

What do you like best?

SumTotal is easy to use to create courses, upload content and create offerings. It's very straightforward and provides you multiple menus to add information.

What do you dislike?

The course versioning isn't very intuitive. Creating audiences and making training assignments is quite time consuming and bulky. The way we assign training via competency modules isn't an easy task in SumTotal. The reports function is practically impossible to use. It doesn't make any sense on creating reports - there are too many variables to choose from.

What business problems are you solving with the product? What benefits have you realized?

Would like to use one LMS system for all our training needs - SumTotal limits how training is assigned and to whom. Have been able to successfully utilize the system for course registration and tracking.

SumTotal Learning Management review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source
content

"SumTotal LMS "

What do you like best?

The system is reliable. Never crashed and minor bugs were handled quickly through support. I believe it is worthy for large scaled enterprises.

Ability to create assessments and track scoring is super useful.

What do you dislike?

Lack of of technical support from company. Disappointed in the technical depth of individuals, as it is software they are selling. Also the course builder was clunky and the elearning professionals were not thrilled with the tool.

Recommendations to others considering the product

ensure proper hardware resourcing, as well perform performance testing prior to go-live.

What business problems are you solving with the product? What benefits have you realized?

was able to track employee training classes and report on them for regulatory requirements

SumTotal Learning Management review by Administrator in Oil & Energy
Administrator in Oil & Energy
Validated Reviewer
Verified Current User
Review Source
content

"Complete Platform for e-learning and registration of training"

What do you like best?

Its possibilities to use it as a elearning and video launching platform. The ability to register to a course by a user in a friendly way,

What do you dislike?

The reporting capabilities. The difficult to customize templates such as the attendance sheet or the diploma based on information already on the database.

What business problems are you solving with the product? What benefits have you realized?

Registering and launching e-learning, tracking of classroom courses registration.

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