--- title: SugarCRM Reviews meta\_title: 'SugarCRM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how SugarCRM works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 6 scale: '5' date\_modified: '2026-08-13' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # SugarCRM Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by SugarCRM but has limited features. Are you part of the SugarCRM team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! SugarAI is an AI-native CRM platform built for B2B sales, marketing, and service teams that need more than a system of record — they need a system of action. Designed for precision selling, SugarAI transforms raw customer and prospect data into clear, guided next steps, so sellers always know where to focus, who to engage, and what to do next. At the heart of the platform is AI that works continuously in the background — surfacing high-value opportunities, flagging pipeline risks before deals slip, and pulling together the right account context before every customer conversation. Rather than adding dashboards and complexity, SugarAI simplifies the selling experience: reps spend less time searching for information and more time closing business. SugarAI is purpose-built for account-based industries with complex sales cycles, large product catalogs, and long-term customer relationships — including wholesale distribution, manufacturing, and professional services. Its deep integration with ERP systems means sales teams get a complete picture of each account, combining transactional back-office data with CRM intelligence to spot churn risks, reorder opportunities, and buying pattern changes that would otherwise go unnoticed. For sales managers, SugarAI makes coaching easier by surfacing where deals are stalled and which reps need support — turning pipeline reviews into targeted, actionable conversations. For revenue operations teams, its no-code and low-code workflow configuration, combined with seamless integration across modern and legacy systems, means faster time to value and lower total cost of ownership. Named a Leader in Sales Force Automation by Nucleus Research for 2026 and trusted by more than 4,000 companies across 120+ countries, SugarAI is backed by a community of over one million users. Customers consistently report significant improvements in sales productivity, forecast accuracy, pipeline growth, and customer retention after adopting the platform. Whether you're evaluating AI-powered CRM software, sales automation tools, revenue intelligence platforms, or looking to replace a legacy CRM with something that actually drives results — SugarAI delivers intelligence that turns signals into action, at every stage of the customer lifecycle. * * * Seller [SugarAI](https://www.g2.com/sellers/sugarai) Discussions [SugarCRM Community](https://www.g2.com/products/sugarcrm-sugarcrm/discuss) Overview by SugarAI Marketing Operations Show More ## Top-Rated Alternatives [ ![Agentforce Sales (formerly Salesforce Sales Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Sales (formerly Salesforce Sales Cloud)") Agentforce Sales (formerly Salesforce Sales Cloud) 4.4/5(25,878) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) [ ![Dynamics 365 Sales](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dynamics 365 Sales") Dynamics 365 Sales 3.8/5(1,623) ](https://www.g2.com/products/dynamics-365-sales/reviews) [ ![ActiveCampaign](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ActiveCampaign") ActiveCampaign 4.4/5(14,789) ](https://www.g2.com/products/activecampaign/reviews) [ View All Alternatives ](https://www.g2.com/products/sugarcrm-sugarcrm/competitors/alternatives) ## User Insights Average based on 6 real user reviews. [Log in to unlock pricing and user insights](/login) ## SugarCRM Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. ![Priyeta s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Priyeta s.") PS Priyeta s. Senior Account Manager Mid-Market (51-1000 emp.) 2/19/2026 "Powerful SugarBPM Workflows and Surprisingly Accurate Sugar Predict 2.0 Scoring" 4/5 What do you like best about SugarCRM? The standout feature for our team is the SugarBPM engine. Unlike other CRMs with basic “if/then” rules, Sugar lets us build complex, multi-step workflows that actually match our real-world sales process. I’m also a huge fan of the new “Last Interaction” column in the list view. It sounds like a small UI update, but it has completely changed how our reps prioritize their daily outreach. Additionally, Sugar Predict 2.0 AI has become surprisingly accurate at scoring leads based on external buyer intent signals we didn’t even know were available. Review collected by and hosted on G2.com. What do you dislike about SugarCRM? The learning curve is definitely steeper than a tool like HubSpot. If you aren’t careful with your configurations in Sugar Studio, the UI can start to feel a bit cluttered and harder to navigate. We’ve also found that some of the deeper data queries in the Advanced Analytics module can be slow to load, especially when pulling multi-year reports. Lastly, pricing for the “Sell Premier” tier is a noticeable jump, so you really need to be using the AI features to justify the ROI. Review collected by and hosted on G2.com. What problems is SugarCRM solving and how is that benefiting you? We used to struggle with “data silos” between our sales and support teams. After moving to a unified Sugar environment, our account managers can now see active support tickets directly in the Sugar Sell dashboard. This has helped us avoid several awkward sales calls where we might have tried to upsell a client who was still dealing with an open technical issue. Overall, it’s made our outreach more informed and has improved our renewal rate by roughly 12% over the last two quarters. Review collected by and hosted on G2.com. Show More Validated Reviewer (Validated through LinkedIn)Source: Organic Review from User Profile (Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review.) (Copy Review URL) ![Aakanksha S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aakanksha S.") AS Aakanksha S. Operations Manager Financial Services Small-Business (50 or fewer emp.) 5/7/2026 "Highly Customizable CRM with Robust AI Analytics" 4.5/5 What do you like best about SugarCRM? I find SugarCRM to be highly flexible and it allows for great customization. I like the AI-powered predictive analytics, which helps in lead scoring and the predictability of conversion. It's also valuable that I can use the platform from marketing to sales to aftersales. Additionally, integrating SugarCRM with Slack to alert people when a lead comes in and to connect with marketing campaigns in my digital ecosystem is a huge plus. Review collected by and hosted on G2.com. What do you dislike about SugarCRM? nothing as such Review collected by and hosted on G2.com. What problems is SugarCRM solving and how is that benefiting you? SugarCRM is highly flexible, allowing for customization. It helps in lead scoring and conversion predictability, from marketing to aftersales. Review collected by and hosted on G2.com. Show More Validated Reviewer (Validated through LinkedIn)Incentivized (This reviewer was offered a nominal incentive as thanks for completing this review.)Source: Organic (Organic review. This reviewer was offered a nominal incentive as thanks for completing this review.) (Copy Review URL) ![Jayesh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jayesh M.") JM Jayesh M. Manager SCM Small-Business (50 or fewer emp.) 3/1/2026 "No-Touch CRM That Automates Logging from Email, Calendar, and Social Media" 5/5 What do you like best about SugarCRM? Its easy of use,very high customization, automated data entry and pricise deployment. Review collected by and hosted on G2.com. What do you dislike about SugarCRM? Because it is so customizable, it can feel "heavy" or "clunky" for a brand-new user. The interface is clean, but there are a lot of buttons and modules. Review collected by and hosted on G2.com. What problems is SugarCRM solving and how is that benefiting you? Main problem sugarCRM solving is data silo and and it builds efficiency at the higher level Review collected by and hosted on G2.com. Show More Validated Reviewer (Validated through LinkedIn)Source: Organic (Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.) (Copy Review URL) ![Karla F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karla F.") KF Karla F. Inside Sales Representative Mid-Market (51-1000 emp.) 12/11/2025 "Effortless Platform That Handles All Our Information" 5/5 What do you like best about SugarCRM? This platform is extremely user-friendly and manages all the information we need with ease. Review collected by and hosted on G2.com. What do you dislike about SugarCRM? I appreciate everything about this product; it's very easy for both me and my colleagues to use. Review collected by and hosted on G2.com. What problems is SugarCRM solving and how is that benefiting you? This tool is helping us manage and share information about our contacts and customers more effectively. Review collected by and hosted on G2.com. Show More Current User (The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.)Validated Reviewer (Validated through a business email account)Source: Organic (Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.) (Copy Review URL) ![Sagar K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sagar K.") SK Sagar K. Risk Analyst Small-Business (50 or fewer emp.) 10/29/2025 "Flexible and Efficient, But Setup Takes Time" 4/5 What do you like best about SugarCRM? It’s flexible and customizable. Makes managing leads, sales, and customer data organized and efficient. Review collected by and hosted on G2.com. What do you dislike about SugarCRM? The interface feels a bit outdated, and setup can be time-consuming without guidance. Review collected by and hosted on G2.com. What problems is SugarCRM solving and how is that benefiting you? It centralizes all customer information, helps track leads, manage pipelines, and improve follow-ups — making sales and support smoother. Review collected by and hosted on G2.com. Show More Validated Reviewer (Validated through LinkedIn)Source: Organic (Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.) (Copy Review URL) ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services (This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture.) Enterprise (\> 1000 emp.) 10/14/2025 "My experience with SugarCRM" 3/5 What do you like best about SugarCRM? Integration support of external tools for calling and can also support a few AI tools integration for good insights Review collected by and hosted on G2.com. What do you dislike about SugarCRM? Their UI can be more intuitive compare to other CRM's and integration tools like calling system are limited Review collected by and hosted on G2.com. What problems is SugarCRM solving and how is that benefiting you? Being a business development executive, I was using this platform to upload and maintain my prospect's database, contact information and my reach out activities. Review collected by and hosted on G2.com. Show More Validated Reviewer (Validated through Google One Tap using a business email account)Incentivized (This reviewer was offered a nominal gift card as thank you for completing this review.)Source: G2 invite (Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.) (Copy Review URL) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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