Response from Craig Fox of Pinnacle Cart
Hello and thank you for taking the time to review our application, we do appreciate your feedback.
After reading your review over a number of times, it appears your organization is using a licensed version of our product. Yes, that version does use ion cube to encode many of the backed files in an effort to reduce distribution, prevent reuse of files and to keep the application functioning without incident. This encoding also has the added benefit of smoother upgrades as certain files cannot be modified. In all versions of the application, the HTML files are always open allowing you to visually customize your storefront to meet your branding standards.
We do let you know this upfront and give you the option of licensing a version that isn't encoded. What version you should use really depends on your needs.
As a hosted customer, upgrades and support are free. As a licensed user, support and upgrades are free for your first year. After that, you'll need to be on a support plan. I'm not sure what version of the application you're using, but if the application system code hasn't been changed and our updates are done regularly, I don't see a reason for a major expense in getting you to the latest version.
I can't speak directly to your situation until we understand more about the version you're on, but we do want to help.
I deeply apologize for the issues you've encountered and would ask that you reach out to our support team so we can come to a resolution.