CallRail Reviews & Product Details

CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7.

Product Website

Seller

CallRail

Discussions

CallRail Community

Languages Supported

English

Product Description

CallRail is the AI-powered lead intelligence platform that makes it easy for businesses of all sizes to market with confidence. Serving more than 200,000 companies worldwide, CallRail’s solutions help businesses track and attribute each lead to their marketing journey, capture and manage every call, text, chat, and form, and use insights surfaced by AI to optimize their marketing.

Overview by

Ryann Hogan

Pricing

Pricing provided by CallRail.

Call Tracking

Starting at $50.00

Per Month

View More Pricing Information

CallRail Integrations

(32)

Verified by CallRail

CallRail Media

CallRail Demo - Call Recording, Transcription, & Keywords

You can view individual recordings of your inbound phone calls alongside their transcriptions. Plus, you can receive AI-surfaced keyword highlights from the conversation.

See your call volume and individual call information in our Call Log.

Easily view which leads are attributed to each channel that drove them to convert.

See lead volume and details, including customer journey milestones, with our Leads Report.

Quickly view AI-powered call summaries within a specified date range to understand how your business' phone conversations were handled daily, weekly, or monthly.

CallRail Demo - Call Summary & Call Sentiment Analysis

With AI-powered call sentiment analysis, you can examine your business' phone conversations to determine whether the interaction was positive, neutral, or negative. You will also receive a summarized version of the phone conversation.

Official Downloads

(4)

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Buyer's Guide to Lead Intelligence

Call Tracking 101 eBook

AI Voice Assistant 101

G2 reviews are authentic and verified.

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Verified User in Construction

Small-Business (50 or fewer emp.)

10/22/2025

"User-Friendly and Efficient, But Missing Outbound Call Recording"

5/5

What do you like best about CallRail?

Overall very easy to use. Easy to add new tracking numbers Review collected by and hosted on G2.com.

What do you dislike about CallRail?

I really wish it would record outbound calls. This would be a very helpful feature Review collected by and hosted on G2.com.

Verified User in Construction

Small-Business (50 or fewer emp.)

10/22/2025

"Easy Call Tracking, But Text Messaging Needs Improvement"

5/5

What do you like best about CallRail?

Easy call tracking with accessible analytics page that is easy to read. Review collected by and hosted on G2.com.

What do you dislike about CallRail?

Text messages are difficult to get to and often require additional searching. Review collected by and hosted on G2.com.

Verified User in Construction

Small-Business (50 or fewer emp.)

10/22/2025

"Great Caller Details, But Misses Some Calls in Listing"

5/5

What do you like best about CallRail?

details of the caller, time and source are so helpful Review collected by and hosted on G2.com.

What do you dislike about CallRail?

every call does not get listed and I don't know why Review collected by and hosted on G2.com.

Ninon B.

Customer Success Manager

Small-Business (50 or fewer emp.)

5/12/2025

"My secret weapon!"

5/5

What do you like best about CallRail?

User accessibility is a great function. CallRail is an amazing tool that our clients can easily use to track calls coming from multiple marketing resources. Very accurate with call tracking and labeling. Amazing AI-functionality and support assistance. Review collected by and hosted on G2.com.

What do you dislike about CallRail?

Tracking numbers sometimes break or don't work without us knowing. Review collected by and hosted on G2.com.

DWAYNE S.

Office Manager

Mid-Market (51-1000 emp.)

8/5/2025

"Customer's Interactions"

5/5

What do you like best about CallRail?

I like that you can listen to calls between employees and customers to help us improve on marketing. Review collected by and hosted on G2.com.

What do you dislike about CallRail?

I never really had an issue with CallRail, just pricing can be lowered. Review collected by and hosted on G2.com.

Chaz P.

Regional Manager Asia Pacific

Small-Business (50 or fewer emp.)

5/27/2025

"From real time call data to broad picture analysis this is a great tool!"

5/5

What do you like best about CallRail?

I love the ability to integrate with analytics and other API. It makes our clients campaigns run much smoother. You can give view access as well so my clients can keep up to date with their calls. Review collected by and hosted on G2.com.

What do you dislike about CallRail?

The admin dashboard isn't complex but does require some getting used to to find things. Review collected by and hosted on G2.com.

Verified User in Construction

Small-Business (50 or fewer emp.)

5/28/2024

"Great service!!"

5/5

What do you like best about CallRail?

It's a great tool to use for improving phone sales and control over what is being said to your customers. Review collected by and hosted on G2.com.

What do you dislike about CallRail?

I haven't found anything that I dislike. Review collected by and hosted on G2.com.

Kelsey B.

Onboarding & Integrations Lead Project Manager

Small-Business (50 or fewer emp.)

10/22/2025

"Excellent Support and Usability, Minor Facebook Integration Issues"

5/5

What do you like best about CallRail?

Customer service, ease of use & information. Review collected by and hosted on G2.com.

What do you dislike about CallRail?

Current issues with Facebook Integration but other than that - nothing that we dislike! Review collected by and hosted on G2.com.

Heidi A.

Sales Coordinator

Mid-Market (51-1000 emp.)

7/22/2021

"Great way to manage external numbers for new homebuilding!"

5/5

What do you like best about CallRail?

I like how easy it is to change call flows for different numbers. And creating call flows are pretty intuitive. Review collected by and hosted on G2.com.

What do you dislike about CallRail?

I wish you could change multiple numbers to a certain call flow at once. Review collected by and hosted on G2.com.