--- title: CallRail Reviews meta_title: 'CallRail Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1835 reviews by the users' company size, role or industry to find out how CallRail works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 1835 scale: '5' date_modified: '2026-08-15' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # CallRail Reviews **Vendor:** CallRail **Category:** [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,835 ## About CallRail CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7. ## CallRail Pros & Cons **What users like:** - Users appreciate the **ease of use** of CallRail, which simplifies call management and improves tracking efficiency. (122 reviews) - Users appreciate the **ease of use and effective tracking features** of CallRail, enhancing call management and campaign visibility. (109 reviews) - Users value the **detailed call tracking** capabilities of CallRail, providing clear insights into effective marketing campaigns. (99 reviews) - Users love the **insightful tracking capabilities** of CallRail, enabling clear campaign analysis and improved marketing strategies. (82 reviews) - Users value the **attribution accuracy** of CallRail, which effectively links calls to specific marketing efforts for better insights. (69 reviews) - Users value the **call recording features** of CallRail, enhancing customer satisfaction and offering seamless communication tools. (69 reviews) - Analytics (59 reviews) - Tracking Ease (58 reviews) - Easy Setup (55 reviews) - Integrations (51 reviews) **What users dislike:** - Users find the lack of **group text messaging and outbound call recording** frustrating and limiting for their needs. (33 reviews) - Users experience **integration issues** with CallRail, particularly with niche CRMs and patient management software connections. (30 reviews) - Users find the **learning curve steep** due to unclear navigation and insufficient support for less common features. (26 reviews) - Users experience **call issues** with delays in call reflections and unhelpful customer support during integration challenges. (25 reviews) - Users often face **number issues** , including spam calls and concerns about billing based on call minutes. (25 reviews) - Limited Integration (23 reviews) - Users find CallRail's **expensive pricing** adds up quickly, making it challenging to justify combined costs with other services. (22 reviews) - Users find the **interface complex** , posing challenges for beginners and requiring time to learn menus and options. (20 reviews) - Poor Call Support (17 reviews) - Tracking Issues (17 reviews) ## CallRail Reviews ### 1. It is a nice feature **Rating:** 4.0/5.0 stars **Reviewed by:** Thomas L. | Salesforce Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about CallRail?** It's a nice feature. I like how easy it is to use. I like how easy it is to implement with other software like salesforfce. **What do you dislike about CallRail?** Callrail feels very clunky at times. It can be very buggy as well with the other integrations. **What problems is CallRail solving and how is that benefiting you?** Callrail is allowing me to help install more features for our clients. ### 2. Very easy-to-use and effective call tracking solution **Rating:** 5.0/5.0 stars **Reviewed by:** Yuan F. | Social Media Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2024 **What do you like best about CallRail?** The knowledge base covers all you need to know to use this tool, from tracking setup to call analysis. Customer support is very helpful and responds fast. Easy to integrate with GA4, GTM, Google Ads and other tools. Easy to implement tracking. Very easy to use to analyze calls and add notes and value. **What do you dislike about CallRail?** This tool tracks calls using tracking numbers forwarding calls to your actual phone number. Some of the tracking numbers may have been recycled from previous users or simply have been used (and later abandoned) by companies in the same/similar industry sector, so you may get people calling for the wrong numbers. In these case you'll need to contact support to replace the specific numbers causing that issue. **What problems is CallRail solving and how is that benefiting you?** It provides a better/full picture of lead gen effectiveness and results. It helps us track and analyze conversions more accurately. ### 3. A Must For Anyone Doing Any Type of Digital Marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Maria A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about CallRail?** We have been using CallRail for our clients for years now and love how easy it is to integrate. It is a must for any client we onboard as it provides such valuable information and allows us to track every single call to a source. For paid ads, if setup correctly you get granular data down to the keyword that brought in the call, which helps really measure the call quality of each campaign. I couldn't imagine running lead gen accounts without it! **What do you dislike about CallRail?** There are so many features available and add ons all of which come with an additional cost. It definately can be a bit cost prohibitive to smaller businesses but overall, the cost has been worth it for us **What problems is CallRail solving and how is that benefiting you?** Helps us with call attribution so we know how our marketing dollars are working and measuring lead quality ### 4. Strong Reporting Platform **Rating:** 3.5/5.0 stars **Reviewed by:** Peter C. | VP, Group Account Director, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about CallRail?** The platform itself works as advertised and is very user friendly. While several call tracking solutions have rebranded, become more complicated, and overall less user friendly, CallRail has done the opposite and is a great solution for any company looking to pull back the curtain on digital call tracking. **What do you dislike about CallRail?** Customer Service could be improved immensly. CallRail used to offer white glove service and their customer service representatives were top notch. Over the last few years, their level of services has started to decline as the company has grown and become busier. **What problems is CallRail solving and how is that benefiting you?** CallRail has been able to pull back the curtain and provided keyword level insights for our paid search accounts in a way that other platforms have been unable to do. ### 5. Excellent for Lead Generation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about CallRail?** Very helpful for tracking leads! Easy to listen to calls and track metrics. **What do you dislike about CallRail?** I wish there was a way to automatically detect spam calls. **What problems is CallRail solving and how is that benefiting you?** Is is helping to track leads and lead source for us in a quick and easy way. ### 6. I Love Callrail! **Rating:** 5.0/5.0 stars **Reviewed by:** Greg F. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2015 **What do you like best about CallRail?** As a marketer, it is important to show our clients the metrics for the campaigns we are running. Callrail makes this seamless for us and integrates with our analytics. **What do you dislike about CallRail?** I have tried other call tracking companies and have found Callrail to be the best product out there. So I don't have anything that I dislike about it. **Recommendations to others considering CallRail:** Keep up the good work ;) **What problems is CallRail solving and how is that benefiting you?** Easy to show ROI for clients. Clients are able to review calls from their front end staff and discover issues that need to be corrected. ### 7. It works **Rating:** 4.0/5.0 stars **Reviewed by:** Heather S. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about CallRail?** It worked at sending calls to our agency. **What do you dislike about CallRail?** The calls tied into the overall ad campaign ended up not being relevant to our business. **What problems is CallRail solving and how is that benefiting you?** Helps us track down where calls are coming from. ### 8. We use CallRail to automate our call leads across multiple webistes. Makes the process smoother. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about CallRail?** With CallRail it is easy to track traffic and make decisions. **What do you dislike about CallRail?** Nothing negative at this point. Satisfied with the service **What problems is CallRail solving and how is that benefiting you?** With multiple communities that we manage, CallRail automates that process or us and sends leads to the sales teams. ### 9. CallRail has solved a need for easily adaptable phone system changes for our company **Rating:** 4.5/5.0 stars **Reviewed by:** Chad B. | IT Systems Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about CallRail?** The easy usability for my users to change and adjust call flows. Took the workload off of the IT department **What do you dislike about CallRail?** The app I feel like could be a little bit better, we have had some quality issues when dialing out with the app. But nothing terrible. **What problems is CallRail solving and how is that benefiting you?** The problems that CallRail is solving for our company is an agile work environment with the ease of changing call routing and on call positions. Also tracking both inbound and outbound calling and recoding calls for liability coverage. ### 10. CallRail has been a very helpful tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about CallRail?** CallRail has helped us identify some minor issues with our customer service over the phone with our clients. It has allowed us to provide positive feedback to our employees in helping them become educated on ow certain calls can be handled more effectively. The implementation was easy to setup and is easy to manage. We have 4 businesses using CallRail today, and we use the product everyday! **What do you dislike about CallRail?** We have not really found any issues or downside to using CallRail. **What problems is CallRail solving and how is that benefiting you?** We used to have a lot more potential clients turned away due to how a conversation might not have been handled appropriately in the past. CallRail has been very effective in helping us idenify where customer service training may be necessary for our staff. ### 11. Easy To Setup, Navigate, and Review **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew J. | Paid Media Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about CallRail?** The best feature of Call Rail is the automatically generated transcript of the phone calls we receive. This saves our team so much time by allowing them to skim a call rather than listen to the whole thing. **What do you dislike about CallRail?** Sometimes implementing Call Rail to work properly with our PPC efforts can take some troubleshooting. **What problems is CallRail solving and how is that benefiting you?** Understanding what leads our PPC campaigns are driving and whether they are qualified leads or not. ### 12. has helped my clients **Rating:** 3.5/5.0 stars **Reviewed by:** Jamie B. | account manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about CallRail?** my experience of call rail in a marketing agency setting has been positive. It has helped the quality of my clients campaigns and made providing them with feedback easier. **What do you dislike about CallRail?** there arent obvious downsides but sometimes there are calls that are not recorded and there's no logical reasoning. **What problems is CallRail solving and how is that benefiting you?** as an agency we have lots of blind spots when it comes to our customer's interactions with their customer, this helps us gauge the success of our campaigns. ### 13. Reliable, Flexible, and Long Term Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Chris R. | Co-Founder / Digital Marketing Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about CallRail?** I've never had any issues with CallRail. It's been steadly working for years, and will minimal upkeep needed. Interactions with support have been positive and professional. **What do you dislike about CallRail?** It can be a little complex to setup if you are having to use multiple phone numbers on one website, but it's possible to do, and this isn't a typical situation. **What problems is CallRail solving and how is that benefiting you?** Able to track multiple phone numbers for mulitple locations on one web site. ### 14. CallRail is Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about CallRail?** The reporting and analysis are the best features for Callrail. We use it for multiple digital marketing clients and love the insights. Customer support is great especially the chat. Easy to implement and maintain. **What do you dislike about CallRail?** Had some issues with the SMS side of things. **What problems is CallRail solving and how is that benefiting you?** Helps us indentify the source of conversions to accurately measure our digital marketing programs ### 15. Sales Representative **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie N. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about CallRail?** I am able to answer calls from my computer or phone. I am also able to answer right away which allows me to sell more. There are options also to set the calls as spam so you don't get dragged away by unnecessary calls. I am also able to send texts, and pictures off of the call rail site and app. **What do you dislike about CallRail?** Nothing! It's works great. I sometimes have problems with calls dropping but it comes back on. **What problems is CallRail solving and how is that benefiting you?** More buisness conversion and easy access to texts and voicemail. I also love that I can use my phone on the go and be able to record the call and call them back. ### 16. Call Rail - The ONLY choice **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2024 **What do you like best about CallRail?** Call Rail has been around a long time, and we trust them with over 40 of our clients across hundreds and hundreds of tracking numbers. The product line is extensive and goes far beyond just a tracking number. Our clients use it for Online organic and also for Paid ads. Then even for offline things like numbers on their trucks, and every other marketing idea imaginable. The technical support is amazing and everyone is friendly. **What do you dislike about CallRail?** We see no downsides to using CallRail. There are no products we need they don't have, the same for our clients. **What problems is CallRail solving and how is that benefiting you?** Trying to figure out the source of the calls. That is monumental. ### 17. Easy To Use Call Tracking Option **Rating:** 4.0/5.0 stars **Reviewed by:** Greg D. | SEM Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about CallRail?** The easy website/Google Analytics integration and dashboard interface is the best part of using CR. **What do you dislike about CallRail?** It can be confusing how to use more advanced features like tracking texts or implementing tracking of call extensions in Google Ads. **What problems is CallRail solving and how is that benefiting you?** The ability to track all phones calls to the referral source is unbelievably helpful for clients that rely on phone calls for lead generation. ### 18. User Friendly Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Tommy K. | Director of Admissions, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about CallRail?** CallRail is very simplistic and user friendly for individual contributing staff. I have used multiple platforms and feel as if I have had the least amount of issues (dropped calls, queue errors, et ) with CallRail. **What do you dislike about CallRail?** Outbound calls not being recorded. Text messaging only being available through Lead Center. **What problems is CallRail solving and how is that benefiting you?** CallRail is top tier when it comes to call forwarding. ### 19. The tracking of desk calls to medical offices. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about CallRail?** It swiftly provides data on phone calls, has good organization in regards to the layout, and is applicable for our call qualifying team. It serves its purprose well in the regards that quick, accessible data, that can be utilized both internally and exeternally. **What do you dislike about CallRail?** I do wish there were more columns to sort by, but in general its not too problematic. I am not a part of the call qualifying team thus, not need to interact with it as directly. **What problems is CallRail solving and how is that benefiting you?** It's primary usage I've seen stems from the atrribution to clients that attend said medical offices. Most importantly, since medical data is so private, when it comes to wanting to attribute we can ask the doctor to check themselves based on the recorded call via callrail. As it would record the message, it makes it easier to tell which attributions followed through. ### 20. Consistently innovating **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2020 **What do you like best about CallRail?** I have been using CallRail for over 9 years. CallRail consistently innovates by adding new features. One of the latest features gives you an AI transcription of what was said on the call and summarizes same information. CallRail is easy to setup and use. **What do you dislike about CallRail?** CallRail uses Twilio phone numbers as their service relies on Twilio. The numbers being offered to you have been used hundreds of times by different companies. As a result, you get a lot of calls not related to you, and dozens of calls by bots per week. **Recommendations to others considering CallRail:** Compare CallRail to other options on the market, you may find cheaper alternatives. **What problems is CallRail solving and how is that benefiting you?** Ability to assign individual phone numbers to different marketing channels for attribution. Additionally, CallRail helps us glance through the call logs and identify the reason customers are calling us and the general sentiment on the calls. ### 21. Good SaaS experience **Rating:** 4.5/5.0 stars **Reviewed by:** Judy L. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2024 **What do you like best about CallRail?** the customer service team is helpful when I have an issue and need help. **What do you dislike about CallRail?** That if you want to edit a workflow, you can't edit in the middle of the flow, you have to tart from scratch. **What problems is CallRail solving and how is that benefiting you?** routing calls with the multi level prompts that we need. ### 22. CallRail provides clarity for Lead Generation Agencies & their clients. **Rating:** 5.0/5.0 stars **Reviewed by:** Teylor S. | Chief of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about CallRail?** I like its ability to track calls from multiple sources as we use that data to inform clients of their ROI with our services and they listen to recordings to help improve close rates. It was easy to install on WordPress and has a lot of integration options we like as well. **What do you dislike about CallRail?** I think the user interface of the tool is a bit confusing to navigate for those of us with multiple profiles. **What problems is CallRail solving and how is that benefiting you?** Clients often forget to include phone calls as a return on their digital marketing efforts since they don't realize the website calls may stem from organic and paid efforts. ### 23. Great Product, Superior Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jared B. | Owner, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about CallRail?** As the owner of a marketing agency, there are many times where the loop is not 100 percent closed with clarity. With CallRail, tracking and reporting on calls helps our agency closed the loop in reporting. CallRail is the missing ingredient of what we needed for our agency. **What do you dislike about CallRail?** Not much. Occassionally, the integrations are disconnected and we lose the ability to report because it sometimes takes days or weeks before we notice. **What problems is CallRail solving and how is that benefiting you?** CallRail is solving the problem of appropriately attributing phone calls to appropriate sources. This attribution reporting provides clarity and a return on investment for all of our client's marketing efforts. ### 24. Good option especially for traditional marketing channels **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2024 **What do you like best about CallRail?** Really helpful when tracking the performance of campaigns in print media like direct mail. The pooled website numbers are also super handy for attributing phone calls to digital campaigns down to the specific ad or keyword. **What do you dislike about CallRail?** We've found less value recently as we've been creating new numbers directly in our voip system so we don't have to look at analytics in two separate systems. We also do more direct tracking on ad platforms which has reduced the value of callrail. **What problems is CallRail solving and how is that benefiting you?** Callrail tells us exactly what marketing channel generated each call. ### 25. Super Insightful and Integrates with SalesForce **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about CallRail?** Spending money on marketing can be risky. CallRail allows us to easily track what is working and not working through assigning individual numbers to each of these avenues and assessing the outcomes to make informed decisions. We implemented SalesForce this year and CallRail was able to be integrated nicely to ensure no leads are being missed and we are able to collect the valuable data CallRail provides. **What do you dislike about CallRail?** While I was pleased to see CallRail integrates with SalesForce, the process has not been seamless. I do believe we should be able to populate and pull more of the date that CallRail provides via their platform into SF. **What problems is CallRail solving and how is that benefiting you?** It is allowing us to see which marketing avenues are working and which are not so we can make informed decisions as to where to invest are marketing money. ### 26. Callrail has been great! Amazing customer support and service. **Rating:** 5.0/5.0 stars **Reviewed by:** Jose C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about CallRail?** Love how easy it is to use and add new numbers. The tracking in easy to use. The app is also great. **What do you dislike about CallRail?** Not much to dislike. My experience of nearly a year has been great so far **What problems is CallRail solving and how is that benefiting you?** Records calls, forwarding service and helps really track my marketing sources. ### 27. Tracking Calls is much easier for our PPC Advertising **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about CallRail?** One of the best things about using CallRail is its easy setup and implementation steps. We've been using it for all of our digital marketing clients, especially in paid advertising, and couldn't be happier more after seeing the increased leads. CallRail easily tracks the calls that were dialed manually or missed by ad platforms. Even it's new feature "Conversation Intelligence" is an excellent way to transcript all the calls at one go. I always recommend using CallRail for any call tracking purposes. **What do you dislike about CallRail?** While integrating CallRail with Google Ads, it asks for creating some website pool and needs 4 tracking numbers for it. So, this becomes a little bit expensive for us to integrate. If they can remove this barricade of 4 tracking numbers, that would be great. **What problems is CallRail solving and how is that benefiting you?** CallRail makes our work easier in tracking all the phone calls placed through any marketing channels and then help us exporting all these data in an excel format. Much time saving for us. ### 28. Great service and support **Rating:** 4.5/5.0 stars **Reviewed by:** Allie B. | Marketing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about CallRail?** It brings in a ton of information and helps our communities learn what works and what doesn't! **What do you dislike about CallRail?** Nothing! Customer service is great and helpful! **What problems is CallRail solving and how is that benefiting you?** Communities are able to listen to their calls and see how they can improve for our residents and prospects. ### 29. A Quick judgement on the user friendly, tool providing and financially affordable CallRail **Rating:** 4.5/5.0 stars **Reviewed by:** Gabe G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2024 **What do you like best about CallRail?** Functionality and user friendliness make it a good choice for any sized entity. It would seem their long game trajectory is to take on the behemoth, call tracking metrics. They carry a massive toolbox of programs to integrate with, and exporting files is very very simple. **What do you dislike about CallRail?** The text function is a little weak. The agent Platform could use some work as well. **What problems is CallRail solving and how is that benefiting you?** The "problem" or "need" is truly about tracking who is calling and meeting their needs for recovery. Some of the newer tools allow for more SEO accuracy and better marketing efforts. ### 30. A solid Call Tracking provider with excellent support. **Rating:** 4.5/5.0 stars **Reviewed by:** Brandon S. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about CallRail?** Personally, it is the new Call summaries and insights. I find that it not only saves time but provides incredibly valuable insight. It is incredibly intuitive. Wildly helpful integrations. Quick and hassle-free customer support. **What do you dislike about CallRail?** This is more of a grip about inheriting CallRail accounts from other agencies, but I wish there was a better way to view all my numbers and their swap targets. I recently ran into an issue where a client's previous provider had a ton of swap targets set and there were other numbers in the account. This caused a lot of confusion and I had to dig through each number (about 3 dozen) to find the issue. **What problems is CallRail solving and how is that benefiting you?** It is our sole solution to call tracking for our clients. The integrations, support, and plethora of features makes it invaluable to our agency. ### 31. Call Rail has been the Industry standard for years. **Rating:** 4.5/5.0 stars **Reviewed by:** Jake H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about CallRail?** They were one of the origonal call tracking platforms and they have continued to inovate and stay relevent throughout the years. **What do you dislike about CallRail?** Pricing is a bit high, so there are clients I have wanted to use this tool on and they refused even though they new we would get good information out of it. **What problems is CallRail solving and how is that benefiting you?** When it comes to tracking leads on local service websites we like being able to point to conversions over the phone. It would be nealry imposible to track phone call leads otherwise. ### 32. After years of using Call Rail I would highly recommend **Rating:** 5.0/5.0 stars **Reviewed by:** chris m. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about CallRail?** Call tracking is always on point with great features and easy to use interface I love the platform. customer support is always extremely helpful in any instance that I've ever had to reach out to them **What do you dislike about CallRail?** There's only been a couple of times that I've had issues with the platform but customer service is always been super helpful and very responsive **What problems is CallRail solving and how is that benefiting you?** I manage 20 or 30 accounts using call rail and it's a great white label solution for all of my marketing clients ### 33. Good Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Clara B. | Digital Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about CallRail?** That it shows which campaigns calls are coming from and which source. **What do you dislike about CallRail?** Not super user friendly, I found it difficult at times to find what I am looking for. **What problems is CallRail solving and how is that benefiting you?** Tracking phone calls and from where it's coming from. ### 34. Longtime Call Rail User **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about CallRail?** Your tool is easy to work with and affordable **What do you dislike about CallRail?** Your Google Analytics GA4 integration is TERRIBLE **What problems is CallRail solving and how is that benefiting you?** trackign phone calls that are specifcally being generating from our Paid Search campaigns ### 35. The best call tracking platform for digital marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about CallRail?** Makes the tracking for all digital marketing (SEO, PPC, Social, etc) consolidated and organized. To me it's the best platform for simplified tracking analytics. Ease of integration and implementation is pretty straightforward and simple to set up. The frequency of use is high among our clients which allows them to mark their leads as good or bad and their customer support has been very helpful in the past. **What do you dislike about CallRail?** There is a small learning curve and can be somewhat confusing to navigate through their settings and other features towards the beginning when you first start using it. **What problems is CallRail solving and how is that benefiting you?** Implementing more detailed conversion captures, seperating good and bad leads, improving both reporting and communication with clients. ### 36. Great platform and service **Rating:** 5.0/5.0 stars **Reviewed by:** Diana Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about CallRail?** We use it everyday for our TV and Radio ads, so it's the easiest way to get calls from our clients. they have a good customer support, respond fast and according to our issues. Easy to implement and to integrate with our SF platform. **What do you dislike about CallRail?** Maybe they can improve in their platform, can be more friendly-use and have more features. **What problems is CallRail solving and how is that benefiting you?** Help us to have a great communication with our clients, get potential clients. ### 37. CallRail is great for tracking qualified leads! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about CallRail?** The ability to transcribe the calls so I don't have to listen to everyone but can easily ready and see if the lead was qualified. **What do you dislike about CallRail?** I think the reporting can be a bit more detailed and be able to export graphs or a whole report. **What problems is CallRail solving and how is that benefiting you?** Makeing it easy to track qualified leads that turn into sales. ### 38. Easy way to review calls and make sure no information is missed! **Rating:** 5.0/5.0 stars **Reviewed by:** Alexis R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about CallRail?** I am able to review calls my employee takes and help them learn on moments they struggled with. **What do you dislike about CallRail?** Sometimes it will show there was a call, but there is no recording I can listen to. **What problems is CallRail solving and how is that benefiting you?** We have had our CRM system reset while we were imputing a homeowners information. Luckily I was able to go back to the call and get all the information back by listening to the recording. ### 39. Callrail helped me accurately track calls and make data-driven decisions that increases ROI **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about CallRail?** I like the amount of data callrail gives us as well as the intergrations with multiple platform like Google ads. Its also easy to get clients to use it and leave feedback on the calls. My business would not be where it is without it. Customer support is always helpful and fast to respond as well. Ive been using it for 3 years now and will continue to do so **What do you dislike about CallRail?** Alot of the extra features are a bit pricey and it can add up, but the cost is worth it for what you get back in terms of data **What problems is CallRail solving and how is that benefiting you?** Knowing what works in terms keywords that generate calls and also understanding and showing clients the quality of the leads ### 40. Comprehensible tools that helps identify call quality **Rating:** 4.5/5.0 stars **Reviewed by:** Claire H. | Senior Paid Media Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about CallRail?** I like the variety of pre-set charts, ability to see caller location, call time, when a call is toll-free. I haven't seen a call tool that as easy to use with such comprehensible data. This makes it easy to report Callrail findings to clients. **What do you dislike about CallRail?** Doesn't seem like you are able to create your own charts , if need be. **What problems is CallRail solving and how is that benefiting you?** Identifying call quality and how calls affect sales goals. ### 41. A Very Handy System For Tracking Client Phone Calls **Rating:** 4.0/5.0 stars **Reviewed by:** Shane S. | Paid Media Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about CallRail?** It's really easy to pull data on our client's call traffic for analysis. This is crucial when working for a digital marketing firm. I find that data is accurate and tracking is easy to set-up. Thank you! **What do you dislike about CallRail?** I can't think of anything I dislike. The platform does what it advertises! **What problems is CallRail solving and how is that benefiting you?** CallRail is making call attribution easy and understandable. ### 42. Advanced Call Tracking Features, Intuitive Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Austin M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about CallRail?** I like how intuitive it is, and how many other apps I use that it integrates with. **What do you dislike about CallRail?** It is a little pricey, but if your business relies on phone communication, I think it is well worth it. **What problems is CallRail solving and how is that benefiting you?** Callrail automatically logs phone calls for us and creates word clouds of pieces from conversations which is nice to parse through. These help us design surveys. ### 43. Perfect for Accurate Calling **Rating:** 5.0/5.0 stars **Reviewed by:** Noah P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about CallRail?** Our team uses callrail to verify and track important leads that we may have missed. Our clients love that we have the ability to look back and help them recover any missed leads. **What do you dislike about CallRail?** When moving about and creating multiple accounts, the user interface is not good. **What problems is CallRail solving and how is that benefiting you?** Callrail accurately tracks calls from google analytics and can track leads that we may have missed. ### 44. Call Rail for the win! **Rating:** 5.0/5.0 stars **Reviewed by:** Misty S. | Broker/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about CallRail?** Call Rail helps us in two ways--first, in giving multiple phone numbers to identify where a potential customer found us. Secondly, routing is excellent ensuring the right party makes the connection. **What do you dislike about CallRail?** I would like if group texting was a viable option. **What problems is CallRail solving and how is that benefiting you?** Call Rail is the easiest and most effective solution we have found for call routing. ### 45. Indispensable Service for a Marketing Agency **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan N. | Chief Operations Office, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2020 **What do you like best about CallRail?** Form and call attribution are my favorite features. It makes it so easy to talk about ROI with customers. **What do you dislike about CallRail?** I wish it was possible to set up notifications for events- like if a particular account is experiencing low call volume. **What problems is CallRail solving and how is that benefiting you?** It's made it much easier for us to prove value to our clients in lead generation campaigns. ### 46. Necessity for lead tracking. **Rating:** 4.5/5.0 stars **Reviewed by:** Rich M. | Head of Impact, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about CallRail?** DNI swap insertion is super beneficial for lead attribution. **What do you dislike about CallRail?** Reporting can be a little limited. Some of the API connections for 3rd party reporting platforms don't always function the best. They work for the most part, but tend to have limited metrics. **What problems is CallRail solving and how is that benefiting you?** Lead attribution for our clients. This is crucial in showing value of an advertising strategy. ### 47. Tracking Numbers Do Not Ring, Core Feature Failure **Rating:** 0.0/5.0 stars **Reviewed by:** Michael P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about CallRail?** The system is relatively easy to setup and creation of tracking numbers in straight forward. Like most tech companies they are adding features and you can spend quite a bit of time tracking every new thing. **What do you dislike about CallRail?** The core feature is call tracking but apparently the system does not work properly and so when I call my tracking numbers from my cell, I sit by the office phone and some of the time it rings, some of the time it does not. I pay good money for advertsing the Call Rail has cost me thousands! There is some talk about it in the Call Rail community but they moderate that and take down most negative feedback. Others have expressed the same issues in Facebook groups. **What problems is CallRail solving and how is that benefiting you?** I created tracking numbers for advertsing but had too many issues. Big issues. The support just tells you nothing is wrong. Business performant did not increase. ### 48. The support team is responsive and helpful and using the platform is intuitive **Rating:** 4.5/5.0 stars **Reviewed by:** Shanan E. | Managing Attorney, Legal Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about CallRail?** I like that the platform works like you think it would work so I don't need a tutorial for every step but one tutorial was effective enough. The customer support team has also been responsive with questions. **What do you dislike about CallRail?** It's not easy to figure out what each of the separate subscriptions means or includes. I don't use it super often but it has been helpful navigating prospects. **What problems is CallRail solving and how is that benefiting you?** I use Call Raíl to manage leads and am adding a call center to assist since I plan to have more traffic soon. I like that I can integrate with CRM systems although I wish it had more options. ### 49. Very easy to operate! Love all the available features. **Rating:** 5.0/5.0 stars **Reviewed by:** Zach B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2024 **What do you like best about CallRail?** Being able to listen to calls in real time and speak to agent without customer hearing helps a ton. **What do you dislike about CallRail?** somtimes its a bit slow to load when looking at call logs **What problems is CallRail solving and how is that benefiting you?** Tracks all of our leads and lets us go back and listen to unbooked leads to see how we can close them ### 50. CallRail for marketing attribution **Rating:** 3.5/5.0 stars **Reviewed by:** Mike D. | Manager, Growth Strategy, Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about CallRail?** I like the ability to obtain marketing attribution for leads and to be able to search specific call details when needed **What do you dislike about CallRail?** Lack of seamless integration with Salesforce in a way that's helpful (i.e., syncing marketing attribution without needing to create a lead) **What problems is CallRail solving and how is that benefiting you?** Obtaining marketing attribution from calls ## CallRail Discussions - [Are there any alternatives to CallRail that offer Phone, Live Chat, and Form Tracking?](https://www.g2.com/discussions/are-there-any-alternatives-to-callrail-that-offer-phone-live-chat-and-form-tracking) - 1 comment, 1 upvote - [How do I check my text messages to my tracking numbers ?](https://www.g2.com/discussions/how-do-i-check-my-text-messages-to-my-tracking-numbers) - 1 comment, 1 upvote - [Ho do i continue work in it without shooting doqn](https://www.g2.com/discussions/ho-do-i-continue-work-in-it-without-shooting-doqn) - 1 comment, 1 upvote - [Is CallRail integrated in any platforms?](https://www.g2.com/discussions/integrations-c206bb98-59a1-4a61-9c24-c57ea1798d7e) - 1 comment, 1 upvote - [Annual contract?](https://www.g2.com/discussions/annual-contract) - 1 comment, 1 upvote - [View CallRail pricing details and edition comparison](https://www.g2.com/products/callrail/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-15+19%3A58%3A24+-0500&secure%5Bsession_id%5D=70be13c5-ed33-4e7b-98f5-bfd38e7509c8&secure%5Btoken%5D=d13ba64db65229d7a28b6f4289336bba41a33515e9b559902fc7dcd5fd56b562&format=llm_user) ## CallRail Integrations - [3CX](https://www.g2.com/products/3cx/reviews) - [8am MyCase](https://www.g2.com/products/8am-mycase/reviews) - [AgencyAnalytics](https://www.g2.com/products/agencyanalytics/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 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[SmartAdvocate](https://www.g2.com/products/smartadvocate/reviews) - [Unbounce Landing Pages](https://www.g2.com/products/unbounce-unbounce-landing-pages/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## CallRail Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Channels** - Voice - Live Chat - Mobile SMS **Attribution Modeling** - Single-Touch Attribution - Multi-Touch Attribution - Algorithmic Attribution - Cross-Device Attribution - Offline Attribution - Custom Attribution - Cross Channel Attribution **Lead Monitoring** - Features - Performance - Identification - Lead Capture **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design - Forms Creation & Design **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Lead Capture** - Cross-system Integration - Proactive Assistance **Agentic AI - Attribution** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Marketing Distribution** - Segmentation - Website Personalization - Email Campaigns - Digital Advertising **Phone Number Management** - Local Phone Numbers - Toll-Free Numbers - Port Existing Numbers **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Marketing Operations** - ROI Tracking - Data Collection - Customer Insights - Multi-User Access - Spend Management - White Label - Multi-Channel Data Collection - Engagement Tracking - Keyword Tracking - Behavior Tracking - Campaign Tracking - Conversion Tracking - SEO Management - Tag Management - Real-Time Data - Activity Tracking - Click Tracking - Contact Management - Content Management - Lead Management - Email Management - Campaign Management - Channel Management - Template Management - Workflow Management **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Marketing** - B2B Attribution - B2C Attribution - Multi-Channel Marketing - Third-Party Integrations - Social Media Integration **Data Capture** - Mobile - Websites - Social Media - Data **Additional Functionality** - Embedded Forms - Notifications - Mobile Forms - Customizable Forms - Real-Time Notifications - Alerts/Notifications **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - Customizable Branding - SSL Security - API - Document Management - Document Storage - Collaboration Tools - Data Capture and Transfer - Autofill - Multi-Channel Distribution - Convert to PDF - Customizable Templates - Media Library - Generative AI - Full Text Search - Surveys & Feedback - Data Import/Export - Forms Management - Electronic Signature - Third-Party Integrations - Reporting/Analytics - Workflow Management - Template Management - Mobile Access **Tracking** - Visitor & Keyword Tracking - Dynamic Number Insertion - Multi-Channel Call Attribution - Activity Tracking - Conversion Tracking - ROI Tracking ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **Reporting** - Dashboards - Data Visualizations - Custom Reporting **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Callback Scheduling - Activity Dashboard - Call Reporting **Analytics** - Export/Import - Reporting **Generative AI** - AI Text Summarization - Generative AI **Security and privacy - AI Voice Assistants** - Encrypted communication **Additional Functionality** - AI/Machine Learning - Multi-Channel Management - Multi-Campaign - Campaign Segmentation - Channel Management - Advertising Management - Reporting/Analytics - Campaign Planning - Customer Activity Tracking - Performance Metrics - Conversion Tracking - API - Data Import/Export - Campaign Management - Generative AI - A/B Testing - Customer Journey Mapping - Affiliate Management - Predictive Analytics - Monitoring - AI Copilot - Lead Capture - CRM - Audience Targeting - Attribution Modeling - ROI Tracking - Conversion Rate Optimization - Alerts/Notifications - Lead Management - Campaign Analytics - Visitor Tracking - Customer Segmentation - Customizable Reports - Dashboard Creation - Website Analytics - Engagement Tracking - Lead Qualification - Behavior Tracking **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Analytics** - Call Data - Call Recording - Advanced Reporting - Conversation Intelligence - Real-Time Reporting **Campaign Activity** - Campaign Insights - Reports and Dashboards - Campaign Stickiness - Multichannel Tracking - Predictive Analytics - Multi-Campaign - Campaign Analytics - Website Analytics - Conversion Rate Optimization - Drip Campaigns - Visual Analytics - Real-Time Analytics - Customizable Reports **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Sales Analysis** - ROI Forecasting - Sales Forecasting **Customization** - Web Forms - Personalization - Templates - Integration - Social Media Integration - Customizable Forms - Customizable Templates **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Marketing Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Third-Party Integrations - Social Media Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Lead Segmentation - Conversion Tracking - Activity Dashboard - A/B Testing - AI Copilot - Pipeline Management - Drag & Drop - Reporting & Statistics - Multi-Campaign - Prospecting Tools - Customizable Fields - Lead Distribution - Event Triggered Actions - Engagement Tracking - Generative AI - Chat/Messaging - CRM - Email Marketing - Template Management - Lead Nurturing - Customizable Branding - Contact Management - Contact Database - Email Management - Real-Time Notifications - Customer Segmentation - Surveys & Feedback - Campaign Management - Activity Tracking - Alerts/Notifications - Data Extraction - Lead Notifications - Reporting/Analytics - Dashboard - Business Card/Badge Scanning - Lead Generation - Customer Database - Autoresponders - Lead Qualification - API - Forms Management - Visitor Tracking - Lead Management - Campaign Analytics - Search/Filter - Campaign Planning - Lead Scoring - Email Tracking - Drip Campaigns - Campaign Segmentation - Lead Verification/Validation - Source Tracking - Calendar Management - Reminders - Interaction Tracking - Opportunity Management - Sales Reports - Document Storage - Sales Trend Analysis - Monitoring - For Sales Teams/Organizations - Sales Forecasting - Workflow Management - Task Management **Additional Functionality** - Event Marketing - Social Promotion - Multi-Channel Marketing - Generative AI - Data Import/Export - Lead Generation - Campaign Segmentation - Customizable Forms - Reporting & Statistics - Monitoring - AI Copilot - Customizable Templates - Email Templates - Web Forms - Lead Capture - Customizable Branding - Real-Time Reporting - Campaign Planning - A/B Testing - CRM - Customer Segmentation - Campaign Scheduling - Alerts/Notifications - Autoresponders - Drag & Drop - Event Triggered Actions - Email Marketing - API - Customizable Fields - Contact Database - Data Visualization - Ad hoc Reporting - Performance Metrics - Data Source Connectors - Search/Filter - Multi-Channel Attribution - Customer Journey Mapping - KPI Monitoring - Cohort Analysis **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Call Routing** - IVR - Call Scheduling - Geo-Routing - Call Routing **Integrations** - Ad Network Integrations - Buyer Intent Data Integration - Marketing Automation Integration - CRM Integration **Administration** - Martech Integrations - Privacy, Security, and Compliance - Performance and Reliability **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Inbound Call Tracking** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Computer Telephony Integration **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation **Additional Functionality** - Activity Dashboard - Campaign Analytics - Automatic Call Distribution - Lead Capture - Real-Time Analytics - API - CRM - Call List Management - Real-Time Monitoring - Campaign Management - Voice Mail - Call Scoring - Call Whispering - Data Import/Export - Generative AI - Multi-Campaign - Call Tracking Metrics - Monitoring - Lead Generation - AI Copilot - Call Transcription - Call Center Management - Predictive Dialer - Lead Management - Customizable Reports - Contact Management - Caller ID - Auto-Dialer - Call Disposition - Performance Management - Call Scripting - Lead Qualification - Call Transfer - Reporting & Statistics - Alerts/Notifications - Call Monitoring ## Top CallRail Alternatives - [CTM](https://www.g2.com/products/ctm-ctm/reviews) - 4.5/5.0 (727 reviews) - [WhatConverts](https://www.g2.com/products/whatconverts/reviews) - 4.9/5.0 (314 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 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