--- title: CallRail Reviews meta_title: 'CallRail Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1835 reviews by the users' company size, role or industry to find out how CallRail works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 1835 scale: '5' date_modified: '2026-08-13' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # CallRail Reviews **Vendor:** CallRail **Category:** [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,835 ## About CallRail CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7. ## CallRail Pros & Cons **What users like:** - Users appreciate the **ease of use** of CallRail, which simplifies call management and improves tracking efficiency. (122 reviews) - Users appreciate the **ease of use and effective tracking features** of CallRail, enhancing call management and campaign visibility. (109 reviews) - Users value the **detailed call tracking** capabilities of CallRail, providing clear insights into effective marketing campaigns. (99 reviews) - Users love the **insightful tracking capabilities** of CallRail, enabling clear campaign analysis and improved marketing strategies. (82 reviews) - Users value the **attribution accuracy** of CallRail, which effectively links calls to specific marketing efforts for better insights. (69 reviews) - Users value the **call recording features** of CallRail, enhancing customer satisfaction and offering seamless communication tools. (69 reviews) - Analytics (59 reviews) - Tracking Ease (58 reviews) - Easy Setup (55 reviews) - Integrations (51 reviews) **What users dislike:** - Users find the lack of **group text messaging and outbound call recording** frustrating and limiting for their needs. (33 reviews) - Users experience **integration issues** with CallRail, particularly with niche CRMs and patient management software connections. (30 reviews) - Users find the **learning curve steep** due to unclear navigation and insufficient support for less common features. (26 reviews) - Users experience **call issues** with delays in call reflections and unhelpful customer support during integration challenges. (25 reviews) - Users often face **number issues** , including spam calls and concerns about billing based on call minutes. (25 reviews) - Limited Integration (23 reviews) - Users find CallRail's **expensive pricing** adds up quickly, making it challenging to justify combined costs with other services. (22 reviews) - Users find the **interface complex** , posing challenges for beginners and requiring time to learn menus and options. (20 reviews) - Poor Call Support (17 reviews) - Tracking Issues (17 reviews) ## CallRail Reviews ### 1. Easy Setup, Needs Feature Enhancement **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2026 **What do you like best about CallRail?** I find CallRail easy to use with a lot of native integrations. You don't need to make a custom API like you do with other platforms. You can simply click a few buttons and link up your Google Ads account, allowing you to have an account running in just a few minutes. **What do you dislike about CallRail?** I feel that there are not as many features available as in other platforms like Go High Level. I find 'text back' harder to use, and there are more things I can do in other platforms with AI that I can't do currently within CallRail. I feel it's becoming a little outdated compared to other platforms. **What problems is CallRail solving and how is that benefiting you?** I use CallRail to show return on investment from phone calls and track the cost per phone call. ### 2. Adequate for Calls, but Workflows Need Modernization **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about CallRail?** I like the efficient customer service of CallRail. I can get systems answers relatively quickly. **What do you dislike about CallRail?** For a while now, they have not resolved issues I have brought to their attention. Their combination with RingCentral is deeply disappointing. Admin experience could use an update. Workflows are extremely outdated. The loss of Lead Center rolled back a lot of basic functionality, and the initial setup with RingCentral was dishonest and not well understood by sales staff, which led to an extremely poor experience. I'd like to update callflows more easily and not in the most tedious way imaginable. **What problems is CallRail solving and how is that benefiting you?** I use CallRail for inbound and outbound sales calls and to assess marketing campaign viability. ### 3. Accurate Google Ads Conversion Reporting That Delivers **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2026 **What do you like best about CallRail?** Accurate conversion reporting in Google Ads. **What do you dislike about CallRail?** Overall, everything is good. Adding live chat support would be a nice plus. **What problems is CallRail solving and how is that benefiting you?** Tracking calls for Gads. ### 4. Call rail review for our business. Great for Call Trees, Needs Better Metrics and Google Integration **Rating:** 1.5/5.0 stars **Reviewed by:** Plugged In Recovery . | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about CallRail?** It does help us use call trees effectively **What do you dislike about CallRail?** tracking metrics being able to talk back with google better when it comes to sourcing leads. I think it also has some minor tweaks that could be done to make metrics better **What problems is CallRail solving and how is that benefiting you?** call tree issues it helps us a lot with that **Official Response from Emily Gardiner:** > Hi there, We appreciate your feedback. To better understand your insights and explore how we can optimize your integration with Google platforms, your account manager will be in touch to find a time to connect! ### 5. Good service but expect massive pricing changes that do not align with inflation rates **Rating:** 2.0/5.0 stars **Reviewed by:** Libby B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about CallRail?** CallRail is convenient and easy to use. They have decent features and their services are easy to implement. **What do you dislike about CallRail?** Very poor customer service and unexpected and excessive price hikes "due to inflation" Inflation at the time was approximately 8%. My bill went up 23.0344%. **What problems is CallRail solving and how is that benefiting you?** I primarily utilize CallRail for lead attribution and customer service improvement. It is helpful in determining digital marketing ROI and ensuring that the quality of customer service provided by our team is consistently improving. Call recording helps us identify consistent problems as well as one-off issues that need to be addressed. ### 6. Really poor tracking **Rating:** 1.5/5.0 stars **Reviewed by:** Jack Z. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about CallRail?** Easy to see the calls coming in a good looking user interface. I liked being able to see the graph and swithing over between companies. Additionally being able to review the calls was good **What do you dislike about CallRail?** Horrible horriblew tracking setup. You could create a conversion but then if you wanted to make a second conversion you couldn't name it anything differnt (thus you could only make conversions for one company). From there you couldn't define what type of call would even be counted as a conversion. I ended up moving to call tracking metrics **What problems is CallRail solving and how is that benefiting you?** It was good to be able to put a different local phone number on my agencies websites and then be able to redirect calls. However the DNI is slow. The tracking is complicated and doesn't work ### 7. Good analytics for sales **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about CallRail?** the interface and the web application are great. It gives you the data to be able to effectively manage a sales team **What do you dislike about CallRail?** The cost of call rail is a bit higher than other platforms **What problems is CallRail solving and how is that benefiting you?** Call rail helps us effectively manage our sales team ### 8. Decent Platform and Features But Unethical business Practises **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2021 **What do you like best about CallRail?** I like that their platform offers most of the features you need to do call tracking and analyze the performance of lead generation campaigns. **What do you dislike about CallRail?** I've been a client for years, and all they ever do is try to find ways to get more money out of you. First, they gave form submission tracking for free, then they started charging for it. The last unethical thing they attempted was to get me to sign up for their revenue program. They wanted me to break all of my clients into individual accounts, which would raise all of their rates and complicate the processes for my business, all for a 20% revenue share - which wouldn't cover the increased costs. **What problems is CallRail solving and how is that benefiting you?** Easy platform for call tracking. ### 9. Please Check your Pool of Numbers **Rating:** 1.5/5.0 stars **Reviewed by:** Tomasz B. | VP of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2021 **What do you like best about CallRail?** For almost 2 years, CallRail worked pretty flawlessly. **What do you dislike about CallRail?** Not until recently, several phone numbers became bad. Customers or consumers calling in were prompted with a "this number is no longer in service." Because of the issue, I called CallRail Support. They were responsive and wanted to trouble-shoot the situation on their end (after they confirmed it was nothing on our end), but I became very concerned when I went through the list and found a much larger number of phone numbers that were disconnected. Only way they were able to troubleshoot was if I left the pool of numbers of active, but knowing how many bad numbers there were, I couldn't afford to keep it on. So I simply started a whole new pool of numbers. Low and behold, more bad numbers. I don't think CallRail quality checks their phone numbers **What problems is CallRail solving and how is that benefiting you?** Tracking source of inbound calls **Official Response from Ryann Hogan:** > Hi Tomasz- I'm sorry to hear that this was your experience. Our support team is looking into this issue for you and will be reaching out to you shortly. Please feel free to email me at reviews@callrail.com if you would like to talk further. Thanks, Ryann ### 10. THERE ARE BETTER OPTIONS **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2020 **What do you like best about CallRail?** I used Call Rail for my first Acc. Exec. Position. It was a good tool to record your calls. **What do you dislike about CallRail?** It seemed like a very basic tool without much functionality. There are better options out there that track talk to listen ratio, number of questions, and even convert the entire conversation to text (even though it isn't 100% accurate, it can be more convenient to read). **Recommendations to others considering CallRail:** It would be nice to have an app that integrated with the MAC OS. It wasn't live when our company used it. **What problems is CallRail solving and how is that benefiting you?** The only problem I was able to solve using CallRail was going back to study my calls and to pick up on key information I had missed during the conversation. ### 11. Ok... not for me **Rating:** 1.5/5.0 stars **Reviewed by:** Brandon K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2019 **What do you like best about CallRail?** - Simple interface - Good Support - Interesting Concept **What do you dislike about CallRail?** Did not really work for us based on our low volume of calls and it would cut out the first second or so when person called. **What problems is CallRail solving and how is that benefiting you?** I do not think we really solved a problem besides knowing that a few people called to sell us things off our Google ads! ### 12. Missing key insights **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2019 **What do you like best about CallRail?** Ability to track marketing generated phone calls. **What do you dislike about CallRail?** Seems to miss keyword data more often than not. The support rep we had knew about as much as we did with the issue, then never followed up with solutions as promised. **What problems is CallRail solving and how is that benefiting you?** Marketing attribution ### 13. Great potential, but diminishing returns **Rating:** 1.5/5.0 stars **Reviewed by:** Nancy A. | Freelance Illustrator, Publishing, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2015 **What do you like best about CallRail?** Very robust, real-time information about our customers. **What do you dislike about CallRail?** Less search data available due to Google's updated privacy settings. **Recommendations to others considering CallRail:** This service is mostly valuable if your company is active on many online platforms, and you want to evaluate time/money spent on each. **What problems is CallRail solving and how is that benefiting you?** The search data available provides our marketing/sales team with valuable keywords to use in our on-page SEO efforts. **Official Response from Lance Weatherby:** > Thank you for the review Nancy. At CallRail we strive to build a great product that delights our customers. We would love to help with some of the tracking challenges you mentioned in your review. It seems like you were tracking Google Adwords campaigns and weren't capturing as many PPC keywords as you expected. Even with Google's recent changes, it should be possible to capture keywords for nearly 100% of your PPC search visitors. We have reached out to you via email to set up a call to improve the data you're getting from CallRail. It is our hope you will take us up on that offer so that we can make improve your satisfaction with CallRail. If for some reason you did not get that note please feel free to reach out to me at lance@cailrall.com. ## CallRail Discussions - [Are there any alternatives to CallRail that offer Phone, Live Chat, and Form Tracking?](https://www.g2.com/discussions/are-there-any-alternatives-to-callrail-that-offer-phone-live-chat-and-form-tracking) - 1 comment, 1 upvote - [How do I check my text messages to my tracking numbers ?](https://www.g2.com/discussions/how-do-i-check-my-text-messages-to-my-tracking-numbers) - 1 comment, 1 upvote - [Ho do i continue work in it without shooting doqn](https://www.g2.com/discussions/ho-do-i-continue-work-in-it-without-shooting-doqn) - 1 comment, 1 upvote - [Is CallRail integrated in any platforms?](https://www.g2.com/discussions/integrations-c206bb98-59a1-4a61-9c24-c57ea1798d7e) - 1 comment, 1 upvote - [Annual contract?](https://www.g2.com/discussions/annual-contract) - 1 comment, 1 upvote - [View CallRail pricing details and edition comparison](https://www.g2.com/products/callrail/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+02%3A57%3A26+-0500&secure%5Bsession_id%5D=80d3a27a-c8f7-44f1-9755-97f238b2547d&secure%5Btoken%5D=a98653255e4591fdb5ef940af86190a19c03aa2882e1cf84f64e8a9f5f95f1de&format=llm_user) ## CallRail Integrations - 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Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Channels** - Voice - Live Chat - Mobile SMS **Attribution Modeling** - Single-Touch Attribution - Multi-Touch Attribution - Algorithmic Attribution - Cross-Device Attribution - Offline Attribution - Custom Attribution - Cross Channel Attribution **Lead Monitoring** - Features - Performance - Identification - Lead Capture **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design - Forms Creation & Design **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Lead Capture** - Cross-system Integration - Proactive Assistance **Agentic AI - Attribution** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Marketing Distribution** - Segmentation - Website Personalization - Email Campaigns - Digital Advertising **Phone Number Management** - Local Phone Numbers - Toll-Free Numbers - Port Existing Numbers **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Marketing Operations** - ROI Tracking - Data Collection - Customer Insights - Multi-User Access - Spend Management - White Label - Multi-Channel Data Collection - Engagement Tracking - Keyword Tracking - Behavior Tracking - Campaign Tracking - Conversion Tracking - SEO Management - Tag Management - Real-Time Data - Activity Tracking - Click Tracking - Contact Management - Content Management - Lead Management - Email Management - Campaign Management - Channel Management - Template Management - Workflow Management **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Marketing** - B2B Attribution - B2C Attribution - Multi-Channel Marketing - Third-Party Integrations - Social Media Integration **Data Capture** - Mobile - Websites - Social Media - Data **Additional Functionality** - Embedded Forms - Notifications - Mobile Forms - Customizable Forms - Real-Time Notifications - Alerts/Notifications **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - Customizable Branding - SSL Security - API - Document Management - Document Storage - Collaboration Tools - Data Capture and Transfer - Autofill - Multi-Channel Distribution - Convert to PDF - Customizable Templates - Media Library - Generative AI - Full Text Search - Surveys & Feedback - Data Import/Export - Forms Management - Electronic Signature - Third-Party Integrations - Reporting/Analytics - Workflow Management - Template Management - Mobile Access **Tracking** - Visitor & Keyword Tracking - Dynamic Number Insertion - Multi-Channel Call Attribution - Activity Tracking - Conversion Tracking - ROI Tracking ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **Reporting** - Dashboards - Data Visualizations - Custom Reporting **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Callback Scheduling - Activity Dashboard - Call Reporting **Analytics** - Export/Import - Reporting **Generative AI** - AI Text Summarization - Generative AI **Security and privacy - AI Voice Assistants** - Encrypted communication **Additional Functionality** - AI/Machine Learning - Multi-Channel Management - Multi-Campaign - Campaign Segmentation - Channel Management - Advertising Management - Reporting/Analytics - Campaign Planning - Customer Activity Tracking - Performance Metrics - Conversion Tracking - API - Data Import/Export - Campaign Management - Generative AI - A/B Testing - Customer Journey Mapping - Affiliate Management - Predictive Analytics - Monitoring - AI Copilot - Lead Capture - CRM - Audience Targeting - Attribution Modeling - ROI Tracking - Conversion Rate Optimization - Alerts/Notifications - Lead Management - Campaign Analytics - Visitor Tracking - Customer Segmentation - Customizable Reports - Dashboard Creation - Website Analytics - Engagement Tracking - Lead Qualification - Behavior Tracking **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Analytics** - Call Data - Call Recording - Advanced Reporting - Conversation Intelligence - Real-Time Reporting **Campaign Activity** - Campaign Insights - Reports and Dashboards - Campaign Stickiness - Multichannel Tracking - Predictive Analytics - Multi-Campaign - Campaign Analytics - Website Analytics - Conversion Rate Optimization - Drip Campaigns - Visual Analytics - Real-Time Analytics - Customizable Reports **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Sales Analysis** - ROI Forecasting - Sales Forecasting **Customization** - Web Forms - Personalization - Templates - Integration - Social Media Integration - Customizable Forms - Customizable Templates **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Marketing Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Third-Party Integrations - Social Media Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Lead Segmentation - Conversion Tracking - Activity Dashboard - A/B Testing - AI Copilot - Pipeline Management - Drag & Drop - Reporting & Statistics - Multi-Campaign - Prospecting Tools - Customizable Fields - Lead Distribution - Event Triggered Actions - Engagement Tracking - Generative AI - Chat/Messaging - CRM - Email Marketing - Template Management - Lead Nurturing - Customizable Branding - Contact Management - Contact Database - Email Management - Real-Time Notifications - Customer Segmentation - Surveys & Feedback - Campaign Management - Activity Tracking - Alerts/Notifications - Data Extraction - Lead Notifications - Reporting/Analytics - Dashboard - Business Card/Badge Scanning - Lead Generation - Customer Database - Autoresponders - Lead Qualification - API - Forms Management - Visitor Tracking - Lead Management - Campaign Analytics - Search/Filter - Campaign Planning - Lead Scoring - Email Tracking - Drip Campaigns - Campaign Segmentation - Lead Verification/Validation - Source Tracking - Calendar Management - Reminders - Interaction Tracking - Opportunity Management - Sales Reports - Document Storage - Sales Trend Analysis - Monitoring - For Sales Teams/Organizations - Sales Forecasting - Workflow Management - Task Management **Additional Functionality** - Event Marketing - Social Promotion - Multi-Channel Marketing - Generative AI - Data Import/Export - Lead Generation - Campaign Segmentation - Customizable Forms - Reporting & Statistics - Monitoring - AI Copilot - Customizable Templates - Email Templates - Web Forms - Lead Capture - Customizable Branding - Real-Time Reporting - Campaign Planning - A/B Testing - CRM - Customer Segmentation - Campaign Scheduling - Alerts/Notifications - Autoresponders - Drag & Drop - Event Triggered Actions - Email Marketing - API - Customizable Fields - Contact Database - Data Visualization - Ad hoc Reporting - Performance Metrics - Data Source Connectors - Search/Filter - Multi-Channel Attribution - Customer Journey Mapping - KPI Monitoring - Cohort Analysis **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Call Routing** - IVR - Call Scheduling - Geo-Routing - Call Routing **Integrations** - Ad Network Integrations - Buyer Intent Data Integration - Marketing Automation Integration - CRM Integration **Administration** - Martech Integrations - Privacy, Security, and Compliance - Performance and Reliability **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Inbound Call Tracking** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Computer Telephony Integration **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation **Additional Functionality** - Activity Dashboard - Campaign Analytics - Automatic Call Distribution - Lead Capture - Real-Time Analytics - API - CRM - Call List Management - Real-Time Monitoring - Campaign Management - Voice Mail - Call Scoring - Call Whispering - Data Import/Export - Generative AI - Multi-Campaign - Call Tracking Metrics - Monitoring - Lead Generation - AI Copilot - Call Transcription - Call Center Management - Predictive Dialer - Lead Management - Customizable Reports - Contact Management - Caller ID - Auto-Dialer - Call Disposition - Performance Management - Call Scripting - Lead Qualification - Call Transfer - Reporting & Statistics - Alerts/Notifications - Call Monitoring ## Top CallRail Alternatives - [CTM](https://www.g2.com/products/ctm-ctm/reviews) - 4.5/5.0 (727 reviews) - 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