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Compare CallRail and Marchex 
Featured Products
At a Glance
Market Segments
Small-Business (75.0% of reviews)
Small-Business (54.4% of reviews)
Entry-Level Pricing
Starting at $50.00 Per Month
Free Trial Per Month
CallRail
Star Rating
(1,651)4.5 out of 5
Market Segments
Small-Business (75.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $50.00 Per Month
Free Trial is available
Browse all 4 pricing plansMarchex
Star Rating
(184)4.1 out of 5
Market Segments
Small-Business (54.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free Trial Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CallRail excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Marchex. Users appreciate its intuitive features, such as the "thumbs up and down" feedback tool, which enhances client engagement and campaign effectiveness.
- Users say CallRail's implementation process is notably smooth, with many highlighting its ease of use and quick onboarding. In contrast, Marchex users have mentioned some challenges with setup, indicating that CallRail may be a better fit for those seeking a hassle-free start.
- Reviewers mention that CallRail provides exceptional customer support, with many praising the responsiveness and helpfulness of the support team. While Marchex also receives positive feedback for its customer service, CallRail's support is frequently highlighted as a standout feature.
- According to verified reviews, CallRail's robust analytics capabilities, including AI insights for ad effectiveness, are a major draw for users. Marchex, while offering valuable insights, does not seem to match the depth of analytics that CallRail provides, which could be a deciding factor for data-driven businesses.
- Users report that CallRail is particularly well-suited for small businesses, with 75% of its reviews coming from this segment. Marchex also serves small businesses but has a lower percentage, suggesting that CallRail may better cater to the specific needs of smaller organizations.
- Reviewers highlight that CallRail's advanced reporting features and call tracking capabilities are superior, with users noting the effectiveness of its call recording and analysis tools. Marchex, while competent, does not receive the same level of acclaim in these areas, which could impact users who rely heavily on detailed call data.
Pricing
Entry-Level Pricing
CallRail
Call Tracking
Starting at $50.00
Per Month
Know which marketing efforts inspired your best leads to call.
- Call forwarding
- Call recording
- Standard call flow builder
Marchex
Marchex Marketing Edge - Core
Free Trial
Per Month
Know which marketing efforts generate inbound calls and texts
- Call tracking using toll-free and local numbers
- Basic routing (IVR selection, Time of Day, Follow-me)
- Dynamic Number Insertion: 1:1, Channel, Session, Keyword, or Campaign Attribution
Free Trial
CallRail
Free Trial is available
Marchex
Free Trial is available
Ratings
Meets Requirements
9.0
1,291
8.2
168
Ease of Use
9.0
1,305
8.0
167
Ease of Setup
9.0
1,056
7.8
134
Ease of Admin
9.1
1,019
7.9
134
Quality of Support
8.8
1,163
8.2
159
Has the product been a good partner in doing business?
9.2
1,003
8.3
133
Product Direction (% positive)
8.9
1,244
7.2
165
Features by Category
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.8
7
Not enough data
7.5
6
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
Organization
8.6
7
Not enough data
8.6
6
Not enough data
10.0
7
Not enough data
Performance Analysis
8.8
7
Not enough data
9.0
7
Not enough data
Sales Analysis
8.8
7
Not enough data
9.0
7
Not enough data
Generative AI
8.8
7
Not enough data
9.4
8
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
8.0
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
9.2
6
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Call Analytics
9.3
186
|
Verified
9.7
5
8.1
137
|
Verified
Not enough data
8.6
162
|
Verified
8.3
5
8.2
169
|
Verified
Not enough data
Agent Performance Management
8.4
146
|
Verified
Not enough data
8.2
147
|
Verified
Not enough data
8.1
138
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Conversation Intelligence
8.6
15
Not enough data
8.6
15
Not enough data
8.8
15
Not enough data
8.7
15
Not enough data
8.6
15
Not enough data
8.4
15
Not enough data
8.3
15
Not enough data
Channels
8.7
80
Not enough data
8.2
56
Not enough data
7.5
55
Not enough data
7.8
68
Not enough data
8.0
63
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.7
66
Not enough data
8.6
61
Not enough data
8.4
58
Not enough data
8.2
62
Not enough data
Feature Not Available
Not enough data
8.2
59
Not enough data
8.2
56
Not enough data
8.0
57
Not enough data
Agentic AI - Contact Center
8.0
5
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
Administrative
8.4
68
Not enough data
8.9
77
Not enough data
8.7
79
Not enough data
8.7
72
Not enough data
Feature Not Available
Not enough data
Attribution Modeling
8.6
199
|
Verified
Not enough data
8.1
172
|
Verified
Not enough data
7.7
140
|
Verified
Not enough data
7.8
147
|
Verified
Not enough data
8.1
161
|
Verified
Not enough data
7.9
144
|
Verified
Not enough data
Agentic AI - Attribution
6.4
11
Not enough data
6.8
12
Not enough data
6.7
14
Not enough data
6.4
11
Not enough data
Marketing
8.0
157
|
Verified
Not enough data
8.4
163
|
Verified
Not enough data
8.7
204
|
Verified
Not enough data
8.6
201
|
Verified
Not enough data
Reporting
8.6
242
|
Verified
Not enough data
8.5
229
|
Verified
Not enough data
8.1
205
|
Verified
Not enough data
Lead Monitoring
8.5
208
|
Verified
Not enough data
8.6
217
|
Verified
Not enough data
8.4
212
|
Verified
Not enough data
Agentic AI - Lead Capture
8.1
22
Not enough data
8.0
21
Not enough data
Data Capture
8.3
210
|
Verified
Not enough data
8.6
210
|
Verified
Not enough data
8.0
174
|
Verified
Not enough data
8.5
211
|
Verified
Not enough data
Analytics
8.5
204
|
Verified
Not enough data
8.5
226
|
Verified
Not enough data
Customization
8.2
167
|
Verified
Not enough data
8.3
173
|
Verified
Not enough data
7.8
162
|
Verified
Not enough data
8.4
198
|
Verified
Not enough data
Customization
9.2
12
Not enough data
8.2
12
Not enough data
Feature Not Available
Not enough data
9.2
12
Not enough data
Additional Functionality
9.4
12
Not enough data
Feature Not Available
Not enough data
8.8
12
Not enough data
Feature Not Available
Not enough data
8.9
11
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
6.3
8
Not enough data
7.0
9
Not enough data
6.9
9
Not enough data
8.1
8
Not enough data
6.3
8
Not enough data
Internal Use
6.8
22
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.9
9
Not enough data
6.7
8
Not enough data
7.6
9
Not enough data
Voice Recognition - AI Voice Assistants
8.6
6
Not enough data
Speech Synthesis - AI Voice Assistants
7.8
6
Not enough data
7.5
6
Not enough data
8.3
6
Not enough data
Security and privacy - AI Voice Assistants
9.2
6
Not enough data
Compatibility - AI Voice Assistants
9.0
5
Not enough data
Agentic AI - Outbound Call Tracking
8.0
10
Not enough data
7.7
10
Not enough data
Calling
9.2
43
Not enough data
8.7
40
Not enough data
8.8
42
Not enough data
8.5
40
Not enough data
8.0
9
Not enough data
Contacts
8.5
42
Not enough data
8.2
43
Not enough data
8.6
40
Not enough data
Insights
8.1
42
Not enough data
8.3
42
Not enough data
8.5
39
Not enough data
7.5
36
Not enough data
7.8
36
Not enough data
8.3
10
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
9.0
558
8.7
42
8.7
456
8.9
43
8.4
388
8.1
12
Tracking
8.7
511
7.9
32
8.9
495
8.1
14
8.6
427
7.6
27
Analytics
8.9
558
9.0
46
9.2
545
9.3
43
8.5
492
8.7
36
8.3
302
Not enough data
Call Routing
8.1
350
7.1
21
8.0
319
7.4
19
7.9
300
7.6
16
Administration
7.9
261
Not enough data
8.7
303
7.3
5
8.9
357
9.3
7
Agentic AI - Inbound Call Tracking
7.3
52
Not enough data
7.6
54
Not enough data
7.6
53
Not enough data
Marketing Operations
8.2
196
Not enough data
8.8
210
Not enough data
8.4
187
Not enough data
8.9
197
Not enough data
7.8
176
Not enough data
7.5
150
Not enough data
Campaign Activity
8.4
196
Not enough data
8.5
226
Not enough data
7.8
177
Not enough data
8.3
195
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Marketing Analytics
7.4
24
Not enough data
7.6
26
Not enough data
7.5
23
Not enough data
Categories
Categories
Shared Categories
CallRail and Marchex are categorized as Inbound Call Tracking and Conversation Intelligence
Unique Categories
CallRail is categorized as AI Voice Assistants, AI Sales Assistant, Online Form Builder, Attribution, Marketing Analytics, Lead Capture, Outbound Call Tracking, Contact Center, and Live Chat
Marchex has no unique categories
Reviews
Reviewers' Company Size
CallRail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Marchex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
35.2%
Real Estate
8.5%
Construction
7.3%
Hospital & Health Care
4.1%
Legal Services
3.5%
Other
41.5%
Marketing and Advertising
60.6%
Internet
7.2%
Automotive
3.3%
Information Technology and Services
2.8%
Real Estate
1.7%
Other
24.4%
Alternatives
Discussions
What is CallRail used for?
2 Comments
PH
CallRail is used for marketing attribution and can be used to see where phone calls are coming from. You can specify a marketing campaign or even which...Read more
Marchex has no discussions with answers
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