CallRail Reviews & Product Details

I like how I can trust it to collect key information while I talk to a client. It give me peace of mind to focus on the conversation knowing that if there is a detail I missed in my notes, there is a safety net. Review collected by and hosted on G2.com.

It doesn't always record details on outgoing calls when calling through the app. Review collected by and hosted on G2.com.

I like that CallRail allows us to have full control over our tracking numbers. I appreciate the integration with other vendors and the ease of access for our partners, which makes it easier for our Google Ads team to monitor performance and listen to calls. Also, the initial setup was easy, which was a big plus for us. Review collected by and hosted on G2.com.

Cost is high. A lot of our vendors provide free tracking numbers Review collected by and hosted on G2.com.

My favorite feature of CallRail is the ability to determine the true marketing source. It has made it easy for us to analyze which sources are working best for us and which ones we can eliminate and save money. Review collected by and hosted on G2.com.

Costs can increase with usage, making it difficult to budget Review collected by and hosted on G2.com.

I like how you can get alerts about dynamic swapping numbers failing to swap. I work at an agency & helps us raise red flags quicker Review collected by and hosted on G2.com.

I dislike how we are unable to manage master call tracking scripts on our end that are used across multiple accounts. We mainly advertise for franchises that have one domain & this is required. It takes additional effort to reach out to our account manager to get the new account added to the script. Our account manager is very responsive, but it is easy to forget to send. Review collected by and hosted on G2.com.

CallRail makes it easy to track calls from other platforms and to set up individual phone numbers for call tracking! Review collected by and hosted on G2.com.

The only downside I have found about CallRail is that I still have to set up a custom conversion within Meta to be able to fully track calls within our pixel & see the calls reflected within Ads Manager. Review collected by and hosted on G2.com.

The Voice Assist feature has absolutely helped us answer more calls and improve our systems on the front end. Review collected by and hosted on G2.com.

The pricing for Voice Assist has very limited levels that don't really fit our needs. Adjusting them hasn't been an option Review collected by and hosted on G2.com.

AI/Intelligence has been super helpful for us, and the pricing offers strong ROI. Overall performance has been more than sufficient to meet our needs across two brands. Review collected by and hosted on G2.com.

Integrating an AI agent outside of CallRail can be challenging. Review collected by and hosted on G2.com.

It has been instrumental in helping us track data and information, and the voice assist is especially useful because it answers the phone after hours or when staff are already on another call. Review collected by and hosted on G2.com.

The downside of CallRail is that the voice assistant doesn’t always understand what the caller is looking for. As a result, people sometimes get frustrated and hang up. Review collected by and hosted on G2.com.

I like CallRail's great support and find it easy to use. They offer a lot of great features inside the tool. I also appreciate the tagging and AI conversation theme grouping features. The initial setup was very easy for me. Review collected by and hosted on G2.com.

I'm having an issue with connection to Looker Studio, but I think that's an isolated issue. I’ve spent countless hours trying to troubleshoot this. It’s still unresolved. Review collected by and hosted on G2.com.

It helps me track all my leads from all websites in a single source Review collected by and hosted on G2.com.

The leads has a section for AI source but it does not specify what exactly the user searched. That would help with better tracking if I know the keyword Review collected by and hosted on G2.com.