CallTrackingMetrics Reviews & Product Details

The dynamic phone numbers are so impressive. We have dynamic numbers set up through our website that makes it easy for us to track which calls are coming from where, while also having static numbers that we place on collateral and other printed materials.

I'm quite a fan of analytics and CTM has a very impressive reporting feature. The fact that we are able to track phone calls via UTM parameters puts them ahead of the game. They also make the data super easy to read and easily exportable if you would like to export it and create your own dashboards. It's also great that they integrate with Salesforce. It is super helpful that we are able to track engagement and activities on the each prospect record so that we can get proper attribution per phone call. It also auto creates "events" within the record so that we can create reports inside Salesforce for the execs to use.

Definitely makes it easy to show the ROI of this product. Review collected by and hosted on G2.com.

It's not cheap. But you get what you pay for. I would say that it's worth it. Review collected by and hosted on G2.com.

The Call Tracking Metrics team integration plan completely met our objectives and the unique scenario of our business model. During the sales and onboarding process they took the time to understand what we needed and tailor the integration to those needs. We've easily met our objectives with the project in terms of valuing the phone calls coming from our online marketing campaigns. Review collected by and hosted on G2.com.

The Call Center solution is good, but not as advanced as others. If you are a large business, this might not be the right call center solution, although I highly recommend it for phone attribution for marketing campaigns. Review collected by and hosted on G2.com.

We are a Google ads management firm and have been using call tracking metrics for a few years now. Majority of our clients have different needs and call tracking metrics is robust enough to deliver. In addition to that, customer support is fantastic. They are extremely knowledgeable and patient. Review collected by and hosted on G2.com.

Because this space is so intricate and the system is so robust, it can get confusing. Most business owners have a business to run and don't have the resources to focus on call tracking metrics training. A simpler, easier to use, click and drag backend system would be nice. Review collected by and hosted on G2.com.

Its easy to find people who have called and all the data we need. I can search who has called, when they have called and listen to the conversations. This helps improve sales conversations and makes sure calls are getting answered. This all helps us be a better sales organization and do better as a team. It also lets my team members see the things they need to or re-listen to their conversations to find things that they may have missed Review collected by and hosted on G2.com.

Everything is fine. There really isnt anything we dont like. It has helped us a lot over the years. Thank you for the product. It is well priced as well. I really can't think of any negatives as of now of the product. Review collected by and hosted on G2.com.

I like that the support people were patient in teaching me how to use it and I like that when I chat you actually answer. I also like that I can use it on the phone app, even though it can be glitchy it's awesome when it works. Review collected by and hosted on G2.com.

The platform could be more user-friendly. There's features I never used because I never knew they existed until recently. Also, I wish spammers wouldn't call the tracking numbers so often. Review collected by and hosted on G2.com.

As we are a european agency, CTM's features to manage sub-clients and the availability of numbers in a huge amount of countries is invaluable for us. Review collected by and hosted on G2.com.

It can be a bit convoluted to match sources and phone numbers when you need to add lots of them at the same time; reporting could be streamlined a bit to make it simpler to show totals for a certain source in a given time period. Review collected by and hosted on G2.com.

CallTrackingMetrics dashboard has a clean interface allowing users of all experience levels the ability to quickly make data-driven decisions. The agency billing component helps agencies scale and bill appropriately based on client usage. The support team is quick and attentive both in the ticket system and chat support. Review collected by and hosted on G2.com.

I would love to see more sentiment or AI integration based on what some competitors offer. Review collected by and hosted on G2.com.

The dynamic number insertion (DNI) feature and FormReactors are handy. I've yet to find another product with a DNI feature that was as easy to use. Review collected by and hosted on G2.com.

The contact center side of the product is amateur, at best. If you're planning on integrating this product with your CRM, look elsewhere. Salesforce is the #1 CRM in the world and, yet, CTM's Salesforce Lightning integration is plagued with never-ending stream bugs that severely impact my agents' work efficiency. If you don't want to spend thousands more per month for premium support, then you had better get comfortable with a buggy product because CTM's freemium support plan is basically just canned responses with no SLAs for follow-up or case resolution. Review collected by and hosted on G2.com.

The set up is very simple and if you get stuck on something they have wonderful online video and blog resources as well as customer service. The platform is very user-friendly and allows you to keep everything very organized even if you are dealing with hundreds of calls per day. cost of numbers is cheap, customization of phone numbers is also easy. Review collected by and hosted on G2.com.

So far, I haven't really found anything I dislike. Occasionally I run into issues with pulling the data into data studio or another analytics/reporting platform. Review collected by and hosted on G2.com.

Customer service is very helpful and available. Anytime I have needed help setting up tracking or new phone numbers or are having a problem they are available to help. Review collected by and hosted on G2.com.

Sometimes I have a hard time understanding the tracking. But that is not only with this product. Review collected by and hosted on G2.com.

The ease of navigating the interface makes using CallTracking very easy. As an agency we have multiple sub accounts and reporting and presenting data from the account is very eay Review collected by and hosted on G2.com.

We use Google Adwords integration and the numbers are often disallowed in the Call Extensions - presumable as Google want you to use their own numbers. Review collected by and hosted on G2.com.

Call tracking metrics allows our entire team to use the recorded calls for training purposes as well as to track potential leads that may have been missed. The system itself was easy to set up and has been flawless. No missed, dropped or disappearing calls. Links to Google PPC so we can see exactly which ads are driving calls. Review collected by and hosted on G2.com.

Would like to be able to set reminders for call backs right in the system. Review collected by and hosted on G2.com.

SIMPLICITY OF THE PLATFORM. I CAN GO IN AND HAVE A TRACKABLE PHONE NUMBER IN MINUTES. I CAN ALSO SET UP FEATURES LIKE WHISPER MESSAGES VERY QUICKLY WHICH MAKES OUR AGENCY AND THE WORK WE DO FOR OUR CLIENTS VERY EFFICIENT. Review collected by and hosted on G2.com.

HONESTLY, I HAVEN'T COME ACROSS ANYTHING I TRULY DISLIKE. IF I WANT A VERY SPECIFIC NUMBER, IT TAKES SOME TIME TO HAVE IT APPROVED BUT FOR ANY NUMBERS THAT ARE READILY AVAILABLE, IT IS SUPER EASY TO GET GOING. Review collected by and hosted on G2.com.

The user interface is very intuitive. The support area is easy to understand when trying to setup integrations. The phone app is very robust and can do most things the website can. The support staff is undefeated in fixing any problems. They're the best. Review collected by and hosted on G2.com.

The Agency Call Log does not allow you to set an Agency time zone, so all the logged times shown on that screen appear to be wrong. They show correctly when accessing each sub-account individually though. Review collected by and hosted on G2.com.

I love that this software is easy to use & provides one of the best measurements of RIO for our clients. I rely heavily on the reporting feature as a KPI. There are many customizable features, an incredibly attentive and helpful support team, and intuitive flow to the platform. It makes my job easier. Review collected by and hosted on G2.com.

I dislike that it logs me out quickly--although this feature may be for data protection. Review collected by and hosted on G2.com.

Since we're a marketing agency, our primary use case is to track the ROI we provide for our clients.

So, out of the calls we drive due to our marketing efforts, we audit and score them based on the type of inquiry.

This allows us to quantify our client's marketing spend and prove the value we deliver.

Call Tracking Metrics is an important part of our client reporting that proves our value to clients and keeps them happy. Review collected by and hosted on G2.com.

The software is more focused on call center tools, like call routing, multiple agents, etc, so most of the tools are not useful for us.

Also, the chat feature is not competitive to other chat features on the market. It's a bit clunky as a stand-alone offering. It's only valuable as an add-on if you're already familiar with CTM's workflow (which may be the intention of the company). Review collected by and hosted on G2.com.

It's cheaper than similar products and gives the insight we need to track calls for different campaigns. LIke being to choose between local and toll-free numbers and creating number pools. Like being able to have multiple accounts in the same login and also being able to choose the accounts each user has access to. Review collected by and hosted on G2.com.

Would be nice if it also tracked form fills (some competitors do this and it's a nice feature). It's convenient having this in one place to see what sources both phone calls and form fills come from. Call Rail currently does this. Review collected by and hosted on G2.com.

I can see where my calls are coming from and also the graphs/reporting is very clear. I can easily expand my phone numbers and also find new ways to attribute the inbound leads through various channels. The support has been really great and they continue to grow with teachings/webinars which I like. I also really like the dashboard and layouts. Review collected by and hosted on G2.com.

The learning curve can be a little tedious. However, once you get the process down, you can expand your phone numbers in very creative ways. Review collected by and hosted on G2.com.

We love having the ability to track granular source data for our clients, and we love having the ability to integrate the API with our in-house integrations and call scripts software to create a truly unique, all-in-one closed loop experience for our clients. The phone system has also been a game changer for us as a company and for our clients with it's ease of use and ability to monitor call activity, call recordings, and more. Review collected by and hosted on G2.com.

There's a lot more we'd like to see on the reporting front for true call center reporting. We'd also love to see a redesigned mobile app! Review collected by and hosted on G2.com.