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At a Glance
Market Segments
Small-Business (75.1% of reviews)
Small-Business (66.5% of reviews)
Entry-Level Pricing
Starting at $50.00 Per Month
$79.00 Per Month
CallRail
Star Rating
(1,618)4.5 out of 5
Market Segments
Small-Business (75.1% of reviews)
Entry-Level Pricing
Starting at $50.00 Per Month
Free Trial is available
Browse all 4 pricing plansCallTrackingMetrics
Star Rating
(751)4.5 out of 5
Market Segments
Small-Business (66.5% of reviews)
Entry-Level Pricing
$79.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CallRail excels in call recording features, scoring 9.3, while CallTrackingMetrics also performs well with a score of 9.6. Reviewers mention that CallRail's call recording is user-friendly and integrates seamlessly with their existing systems, making it a preferred choice for many small businesses.
- Reviewers mention that CallTrackingMetrics shines in its voice capabilities, achieving a score of 9.7 compared to CallRail's 8.7. Users say that the clarity and reliability of CallTrackingMetrics' voice features enhance their communication efficiency, which is crucial for businesses relying on phone interactions.
- Users on G2 highlight the ease of use of CallRail, scoring 9.0, while CallTrackingMetrics scores slightly lower at 8.6. Reviewers say that CallRail's intuitive interface allows for quick onboarding and minimal training, making it ideal for small businesses with limited technical resources.
- Reviewers mention that CallTrackingMetrics offers superior social media integration, scoring 9.4 compared to CallRail's 8.2. Users report that this feature allows them to track leads from social channels effectively, which is a significant advantage for businesses focusing on multi-channel marketing strategies.
- Users say that CallTrackingMetrics provides better customer insights, scoring 9.0 against CallRail's 8.4. Reviewers mention that the detailed analytics and reporting features of CallTrackingMetrics help them make informed decisions about their marketing strategies.
- G2 users report that CallRail's entry-level price of $50.00 is more attractive compared to CallTrackingMetrics' starting price of $79.00. Reviewers mention that this affordability makes CallRail a more accessible option for small businesses looking to implement call tracking without a hefty investment.
Pricing
Entry-Level Pricing
CallRail
Call Tracking
Starting at $50.00
Per Month
Know which marketing efforts inspired your best leads to call.
- Call forwarding
- Call recording
- Standard call flow builder
CallTrackingMetrics
Marketing Lite
$79.00
Per Month
Attribution essentials to measure the impact of your marketing efforts
- Unlimited users
- Attribute calls and texts to their source
- Standard call recording, forwarding, and IVR routing
Free Trial
CallRail
Free Trial is available
CallTrackingMetrics
Free Trial is available
Ratings
Meets Requirements
9.0
1,272
9.1
626
Ease of Use
9.0
1,284
8.6
632
Ease of Setup
9.0
1,036
8.4
529
Ease of Admin
9.1
1,014
8.6
528
Quality of Support
8.8
1,147
9.0
581
Has the product been a good partner in doing business?
9.2
998
9.2
523
Product Direction (% positive)
8.9
1,223
9.1
626
Features by Category
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.8
7
Not enough data
7.5
6
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
Organization
8.6
7
Not enough data
8.6
6
Not enough data
10.0
7
Not enough data
Performance Analysis
8.8
7
Not enough data
9.0
7
Not enough data
Sales Analysis
8.8
7
Not enough data
9.0
7
Not enough data
Generative AI
8.8
7
Not enough data
9.4
8
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
8.0
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
9.2
6
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Call Analytics
9.3
186
|
Verified
9.6
54
|
Verified
8.1
137
|
Verified
8.4
33
|
Verified
8.6
160
|
Verified
9.0
45
|
Verified
8.2
169
|
Verified
8.9
44
|
Verified
Agent Performance Management
8.3
145
|
Verified
8.7
40
|
Verified
8.2
147
|
Verified
8.5
39
|
Verified
8.1
137
|
Verified
8.7
40
Generative AI
Feature Not Available
6.8
11
Agentic AI - Conversation Intelligence
8.6
15
5.8
6
8.6
15
5.3
6
8.8
15
6.1
6
8.7
15
5.6
6
8.6
15
6.7
6
8.4
15
5.8
6
8.3
15
4.7
6
Channels
8.7
80
9.7
32
|
Verified
8.2
56
8.7
22
7.5
55
9.2
19
|
Verified
7.8
68
9.0
29
|
Verified
8.0
63
9.0
21
Generative AI
Feature Not Available
7.9
7
Functions
8.7
66
9.3
50
|
Verified
8.6
61
9.4
47
|
Verified
8.4
58
9.5
43
|
Verified
8.2
62
9.2
21
Feature Not Available
9.4
18
|
Verified
8.2
59
9.7
27
|
Verified
8.2
56
9.5
22
|
Verified
8.0
56
9.5
22
|
Verified
Agentic AI - Contact Center
8.3
5
7.0
5
8.7
5
9.2
6
8.3
5
7.3
5
8.3
5
8.0
5
Administrative
8.4
68
9.2
47
|
Verified
8.9
77
9.7
47
|
Verified
8.7
79
9.2
50
|
Verified
8.7
72
9.8
21
|
Verified
Feature Not Available
9.4
19
|
Verified
Attribution Modeling
8.6
199
|
Verified
8.7
43
8.1
172
|
Verified
8.1
38
7.7
140
|
Verified
Feature Not Available
7.8
147
|
Verified
8.5
33
8.1
161
|
Verified
8.8
39
7.9
144
|
Verified
Feature Not Available
Agentic AI - Attribution
6.4
11
5.8
10
6.8
12
7.0
10
6.7
14
5.8
10
6.4
11
5.2
10
Marketing
8.0
157
|
Verified
8.7
29
8.4
163
|
Verified
9.0
33
8.7
204
|
Verified
9.4
43
8.6
200
|
Verified
9.1
49
Reporting
8.6
241
|
Verified
8.8
48
8.5
229
|
Verified
8.6
46
8.1
205
|
Verified
8.8
43
Lead Monitoring
8.5
208
|
Verified
Not enough data
8.7
217
|
Verified
Not enough data
8.4
212
|
Verified
Not enough data
Agentic AI - Lead Capture
8.2
22
Not enough data
8.1
21
Not enough data
Data Capture
8.3
210
|
Verified
Not enough data
8.6
210
|
Verified
Not enough data
8.0
174
|
Verified
Not enough data
8.5
211
|
Verified
Not enough data
Analytics
8.5
204
|
Verified
Not enough data
8.5
226
|
Verified
Not enough data
Customization
8.3
167
|
Verified
Not enough data
8.3
173
|
Verified
Not enough data
7.8
162
|
Verified
Not enough data
8.4
197
|
Verified
Not enough data
Customization
9.2
12
Not enough data
8.2
12
Not enough data
Feature Not Available
Not enough data
9.2
12
Not enough data
Additional Functionality
9.4
12
Not enough data
Feature Not Available
Not enough data
8.8
12
Not enough data
Feature Not Available
Not enough data
8.9
11
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
6.0
7
Not enough data
6.9
8
Not enough data
6.7
8
Not enough data
8.1
7
Not enough data
6.0
7
Not enough data
Internal Use
6.9
22
Not enough data
9.0
8
Not enough data
8.8
7
Not enough data
9.0
8
Not enough data
6.4
7
Not enough data
7.5
8
Not enough data
Generative AI
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
8.6
6
Not enough data
Speech Synthesis - AI Voice Assistants
7.8
6
Not enough data
7.5
6
Not enough data
8.3
6
Not enough data
Security and privacy - AI Voice Assistants
9.2
6
Not enough data
Compatibility - AI Voice Assistants
9.0
5
Not enough data
Agentic AI - Outbound Call Tracking
8.0
9
6.9
14
7.6
9
7.6
13
Calling
9.2
42
9.8
18
8.7
39
9.2
17
8.8
41
9.5
18
8.5
39
9.5
16
7.9
8
9.2
17
Contacts
8.5
41
9.5
16
8.2
42
9.4
16
8.6
39
9.4
16
Insights
8.0
41
8.2
17
8.3
41
8.9
17
8.5
38
8.9
17
7.5
35
Feature Not Available
7.8
35
7.3
16
8.3
9
8.6
15
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
5.7
5
Not enough data
Not enough data
Training
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
7.6
7
Not enough data
7.9
8
Feedback
Not enough data
8.1
8
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
8.8
8
Not enough data
7.9
8
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
9.6
13
|
Verified
Not enough data
9.4
12
|
Verified
Not enough data
9.3
10
|
Verified
Features
Not enough data
9.5
13
Not enough data
9.4
9
Not enough data
8.9
11
|
Verified
Not enough data
9.5
11
|
Verified
Not enough data
Feature Not Available
Not enough data
9.8
9
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
9.0
556
9.2
294
8.7
455
9.1
249
8.4
387
8.8
180
Tracking
8.6
503
8.9
265
8.9
493
9.0
227
8.6
415
8.9
228
Analytics
8.9
556
9.0
294
9.2
538
9.3
297
8.5
484
8.7
267
8.3
296
8.4
100
Call Routing
8.1
349
8.9
169
8.0
318
8.9
150
7.9
299
8.6
136
Administration
7.9
254
8.6
84
8.7
301
9.2
131
8.9
352
9.1
147
Agentic AI - Inbound Call Tracking
7.3
51
6.2
22
7.6
53
7.0
22
7.6
52
6.1
22
Marketing Operations
8.2
195
8.3
44
8.8
207
9.0
56
8.4
187
8.8
47
8.9
197
9.1
58
7.8
176
8.3
45
7.5
150
8.5
42
Campaign Activity
8.4
195
8.8
51
8.5
224
8.7
62
7.8
177
8.0
44
8.3
194
8.9
55
Feature Not Available
8.3
40
Feature Not Available
7.5
35
Agentic AI - Marketing Analytics
7.5
24
6.1
11
7.6
26
7.3
11
7.5
23
6.7
11
Categories
Categories
Shared Categories
CallRail and CallTrackingMetrics are categorized as Inbound Call Tracking, AI Voice Assistants, Conversation Intelligence, Attribution, Marketing Analytics, Outbound Call Tracking, and Contact Center
Unique Categories
Reviews
Reviewers' Company Size
CallRail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CallTrackingMetrics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
35.5%
Real Estate
8.6%
Construction
7.3%
Hospital & Health Care
4.1%
Legal Services
3.5%
Other
41.0%
Marketing and Advertising
38.4%
Internet
6.3%
Consumer Services
3.9%
Construction
3.9%
Hospital & Health Care
3.7%
Other
43.9%
Discussions
What is CallRail used for?
2 Comments
PH
CallRail is used for marketing attribution and can be used to see where phone calls are coming from. You can specify a marketing campaign or even which...Read more
What do you think is the best thing about Call Tracking Metrics
2 Comments
LB
I also think that it is very convenient, especially for parents. When I started letting my son go to school on his own, I realized the importance of such...Read more
Where can I forward my calls to?
1 Comment
AF
You can forward your calls within the CTM numbers you currently have or forward to an external answering service.Read more
Can I change plans after I sign up?
1 Comment
AF
Yes you can, there are several plans you can upgrade to.Read more
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