--- title: CallRail Reviews meta_title: 'CallRail Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1835 reviews by the users' company size, role or industry to find out how CallRail works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 1835 scale: '5' date_modified: '2026-08-15' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # CallRail Reviews **Vendor:** CallRail **Category:** [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,835 ## About CallRail CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7. ## CallRail Pros & Cons **What users like:** - Users appreciate the **ease of use** of CallRail, which simplifies call management and improves tracking efficiency. (122 reviews) - Users appreciate the **ease of use and effective tracking features** of CallRail, enhancing call management and campaign visibility. (109 reviews) - Users value the **detailed call tracking** capabilities of CallRail, providing clear insights into effective marketing campaigns. (99 reviews) - Users love the **insightful tracking capabilities** of CallRail, enabling clear campaign analysis and improved marketing strategies. (82 reviews) - Users value the **attribution accuracy** of CallRail, which effectively links calls to specific marketing efforts for better insights. (69 reviews) - Users value the **call recording features** of CallRail, enhancing customer satisfaction and offering seamless communication tools. (69 reviews) - Analytics (59 reviews) - Tracking Ease (58 reviews) - Easy Setup (55 reviews) - Integrations (51 reviews) **What users dislike:** - Users find the lack of **group text messaging and outbound call recording** frustrating and limiting for their needs. (33 reviews) - Users experience **integration issues** with CallRail, particularly with niche CRMs and patient management software connections. (30 reviews) - Users find the **learning curve steep** due to unclear navigation and insufficient support for less common features. (26 reviews) - Users experience **call issues** with delays in call reflections and unhelpful customer support during integration challenges. (25 reviews) - Users often face **number issues** , including spam calls and concerns about billing based on call minutes. (25 reviews) - Limited Integration (23 reviews) - Users find CallRail's **expensive pricing** adds up quickly, making it challenging to justify combined costs with other services. (22 reviews) - Users find the **interface complex** , posing challenges for beginners and requiring time to learn menus and options. (20 reviews) - Poor Call Support (17 reviews) - Tracking Issues (17 reviews) ## CallRail Reviews ### 1. Switching all my clients from Call Tracking Metrics **Rating:** 5.0/5.0 stars **Reviewed by:** Passionate M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2025 **What do you like best about CallRail?** I like the interface, it's much easier to use than Call Tracking Metrics, and much more user friendly. Also less expensive and more transparent than other companies. **What do you dislike about CallRail?** I legitamately can't think of any downsides to Call Rail. **What problems is CallRail solving and how is that benefiting you?** We need to make sure we are properly attributing leads, so we optimize marketing channels for our clients. CallRail allows us to do that for all channels, both on and offline. ### 2. Great for reviewing marketing strategies and what works best. **Rating:** 4.5/5.0 stars **Reviewed by:** Mary W. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2024 **What do you like best about CallRail?** I like that it tracks where our marketing dollars are being spent and the return rate for where we should invest more and what to invest less in. It is very valuable for this. Used for years. It was very easy to set up in my portal that we use for the added numbers. We can call customer support for clarification if needed **What do you dislike about CallRail?** Call rail uses AI to summarize the calls and gives a general answer. It states that there is a mistake and then it will tell you that it happened more times. AI is very new and I have learned that the more specific you make you question is the best way to find out the data you want/need to know. **What problems is CallRail solving and how is that benefiting you?** Knowing what is marketing best and improving our customer service with feedback from the calls. ### 3. Easiest way to manage call tracking and data in one place. **Rating:** 5.0/5.0 stars **Reviewed by:** Travis B. | Operations Manager/Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2025 **What do you like best about CallRail?** Ability to route multiple numbers within a few clicks and manage different lead sources through customized phone numbers and trees **What do you dislike about CallRail?** Wish it was simplier to update phone trees on a mobile app with a few clicks. **What problems is CallRail solving and how is that benefiting you?** Provides us the ability to review calls and address with our team, pick up missing information provided during call, and allows us to track where calls are generated from. ### 4. CallRail for Call Conversion Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Gustavo M. | Digital Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2025 **What do you like best about CallRail?** I like that CallRail allows me to track calls that originated from PPC platforms as conversions and to optimize towards that this type of conversions. **What do you dislike about CallRail?** I don't like the cost of having dozens of swapping numbers associated with my website. **What problems is CallRail solving and how is that benefiting you?** As I mentioned before it solves the issue with call attribution and benefits me by allowing my ppc platforms to optimize towards calls. ### 5. Helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Yvonne T. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about CallRail?** Easy to use and the reporting is really intuitive **What do you dislike about CallRail?** There were times that I can't create a call forwarding number for a location. That is for Denver. They ran out of numbers to use. Ended up sometimes not creating a call forwarding number for our client. **What problems is CallRail solving and how is that benefiting you?** We can track the leads that goes through our marketing campaigns. ### 6. Good Experience with CallRail **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about CallRail?** The recordings to hear the calls that came through. All of the filtering opportunities to narrow down what you are looking at **What do you dislike about CallRail?** Can be a little hard to find what you are looking for with the long side bar **What problems is CallRail solving and how is that benefiting you?** attributing calls to paid media and being able to qualify the calls that come through ### 7. Callrail is one of the best platform we have used for our business! **Rating:** 5.0/5.0 stars **Reviewed by:** Rohit A. | Founder & CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about CallRail?** Callrail is the one of the best platform we have used so far. Its ease of use and support is amazing and we really liked it. **What do you dislike about CallRail?** It can be expensive for the beginners or founders who are just getting started! **What problems is CallRail solving and how is that benefiting you?** We really liked the conversation intelligence feature and its one of the best we have seen. We found tremendous growth using Callrail! ### 8. A game changer for our business. **Rating:** 5.0/5.0 stars **Reviewed by:** Drew J. | Digital Marketing Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about CallRail?** CallRail makes it easy for our company to track calls, view ROI, and several other key metrics in one organized place. **What do you dislike about CallRail?** Potentially a touch pricey depending on what kind of deal you have, but I have nothing but positivity as far as the application itself. **What problems is CallRail solving and how is that benefiting you?** It helps us to determine trends and what customers are saying to us and about us. ### 9. Call Rail Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Larry K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2025 **What do you like best about CallRail?** Call rail allows us to track and retreive all calls and also provides us with critical data about our business. **What do you dislike about CallRail?** Nothing. We are very Happy with Call Rail. **What problems is CallRail solving and how is that benefiting you?** We can retreive all calls that come into our company. It also allows us to gather data on all of our unique phone numbers that allows us to track leads into our company. ### 10. Easy to use and plenty of options **Rating:** 5.0/5.0 stars **Reviewed by:** Josh N. | Programmatic Campaign Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about CallRail?** The variety of options and ease of use is my favorite thing about CallRail. The ability to easily navigate the interface and select different call qualifiers allows for a diverse set of customizations. **What do you dislike about CallRail?** The ability to access data and analytics of campaigns. **What problems is CallRail solving and how is that benefiting you?** Call tracking for our clients, which direclty relates to advertising campaign performance. ### 11. Feature rich calling platform **Rating:** 4.5/5.0 stars **Reviewed by:** Ben C. | Partner, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2024 **What do you like best about CallRail?** Their Lead Center is not perfect but its got great functionality for our small team. It's easy to set up and add new numbers. Their support has always been helpful. **What do you dislike about CallRail?** I wish it was easier to separate call flow for agents. **What problems is CallRail solving and how is that benefiting you?** Calling platform for our team to make and track outbound calls to our customers. ### 12. Easy and intuitive **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan J. | Digital Ads Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about CallRail?** It's super easy to use and the team is super responsive! **What do you dislike about CallRail?** The pricing can be confusing at times but that just might be me. **What problems is CallRail solving and how is that benefiting you?** We have a lot of clients who have no idea what is happening on the calls they receive. Being able to listen in has been super helpful! ### 13. This is our first time using CallRail **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about CallRail?** We like that we can tag the different calls and run reports **What do you dislike about CallRail?** You have to constantly create tags and they don't save and you have to create them per clinic/landing page **What problems is CallRail solving and how is that benefiting you?** It is helping us track where different calls are coming from ### 14. Great for Local Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2025 **What do you like best about CallRail?** attribution of any source to any lead is possible **What do you dislike about CallRail?** I don't have a negative experience with this software, they are the best in their field **What problems is CallRail solving and how is that benefiting you?** the ai and conversation inteligence they leverage allows our teams to understand quickly what happened on the call without having to listen through 1000s of calls again and again, and compiling all the data from those phone calls allows us to save hours upon hours we were using before and we make even better business decisions, removes the human error and time. ### 15. Good for trading out numbers **Rating:** 3.5/5.0 stars **Reviewed by:** Aaron E. | Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about CallRail?** The number routing is seamless and net to use. Makes it easy to route the right number to the right salesperson. **What do you dislike about CallRail?** Sometimes can cause visual glitches on our website. **What problems is CallRail solving and how is that benefiting you?** It helps out sales and support teams get in touch with the right people. ### 16. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Colby B. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about CallRail?** Ease of use of the software. Helps big time with keeping track of calls. **What do you dislike about CallRail?** There really is not anything I can thing of. **What problems is CallRail solving and how is that benefiting you?** Allows me to spend time on other priorities. ### 17. CallRail is Exactly What We Need **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about CallRail?** CallRail is very simple to use, and the numbers are always reliable. **What do you dislike about CallRail?** I have not come across any negatives while using CallRail! **What problems is CallRail solving and how is that benefiting you?** Attribution is huge. CallRail really helps with that ### 18. Excellent Marketing & Service **Rating:** 5.0/5.0 stars **Reviewed by:** Curtis C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about CallRail?** The ability to generate phone numbers instantly for different purposes, and the ability track which marketing efforts work best from using different phone numbers. I greatly apprecaite the customer service initiative Call Rail has made to reach out to me multiple times to make sure my account was set up correctly and I'm ready to use the service. **What do you dislike about CallRail?** It would be nice to have a few more option to phone number selections. **What problems is CallRail solving and how is that benefiting you?** Phone number lead and marketing analytics. ### 19. Nice way to track where business is coming from **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about CallRail?** Allows for creation of multiple numbers to track different marketing channels. Can easily filter for dates and different sources, which allows us to see what sources are working the best. Can implement on website to track what pages people call from. **What do you dislike about CallRail?** Difficult to track some numbers that are distributed via print or offline sources. **What problems is CallRail solving and how is that benefiting you?** Knowing where and how much each of our channels are getting leads. ### 20. Great tool with great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about CallRail?** Very comprehensive tool - really allow us to do anything we need in terms of organizing and tracking calls **What do you dislike about CallRail?** not much. Would love more integrations with analytics tools. **What problems is CallRail solving and how is that benefiting you?** We use callrail to manage all our calls, be able to course correct customer service issues, track our lead generations, and more. I feel it's a very complete technology with everything we need for a medium-sized business. ### 21. its a good system **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony"Tec T. | Executive Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2025 **What do you like best about CallRail?** just being abele to track my work with my clients **What do you dislike about CallRail?** sometimes, it randomly misses data collection. **What problems is CallRail solving and how is that benefiting you?** it covers my butt, when clients want to know the results. ### 22. A great way to easily create different phone numbers for tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about CallRail?** I love the ability to create a different phone number for each marketing channel to easily track the efforts of my advertising. The ability to listen in on conversations made to those numbers helps bring insights into improving marketing and customer service. **What do you dislike about CallRail?** There aren't too many downsides. I wish there was an app, if there is, I'm unaware. Being able to easily call out from the respective numbers would be a benefit. Onboarding and learning curves can fumble those who aren't tech savvy. **What problems is CallRail solving and how is that benefiting you?** Having a unique phone number for all offline advertising helps up track with print ads are the most effective. ### 23. A Great Solution to Call Tracking and Call Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Kayla . | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about CallRail?** CallRail is user-friendly and straightforward. They even schedule a tutorial meeting to help with the start-up! Should any issues arise, their customer service is exceptionally accessible and responsive. Our account representative is also incredibly helpful, guiding us on how to prioritize our accounts and maximize CallRail's benefits. **What do you dislike about CallRail?** We are a marketing firm and CallRail can be expensive, especially for our smaller clients needing advanced features. **What problems is CallRail solving and how is that benefiting you?** Tracks Call Sources: Shows where your phone calls are coming from, so you know which ads or channels are working best. Measures Campaign Success: Gives you data on how well different marketing campaigns are performing, helping you adjust and improve. ### 24. Excellent Marketing Software **Rating:** 4.5/5.0 stars **Reviewed by:** Majella L. | Firm Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about CallRail?** We can listen to our calls, track calls, sort them by tags, and receive stats to assist with marketing targets - all of which is an asset to the firms marketing tracking **What do you dislike about CallRail?** I would like if emails were sent regarding missed calls and callbacks. If this is a feature, it's been difficult to activate **What problems is CallRail solving and how is that benefiting you?** We can properly review our calls and how they're handled. We receive live marketing statistics ### 25. CallRail - call tracking for a new level. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2025 **What do you like best about CallRail?** It allowed me to track more closeley calls from our webpage, and perform call attribution. **What do you dislike about CallRail?** The UTMs go to one field, instead to the various fields that I created for them. **What problems is CallRail solving and how is that benefiting you?** It's solving identifing calls. If they come from paid or organic traffic. This allows me to handle better the Google Ad campaigns. ### 26. Very useful software **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany R. | Executive Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about CallRail?** CallRail has been a game changer when it comes to tracking calls and viewing the analytics for these calls. **What do you dislike about CallRail?** I can't say that there is anything that we have found with CallRail that we haven't liked. **What problems is CallRail solving and how is that benefiting you?** CallRail is solving the problem of seeing how many calls are coming in, from where, and being able to listen to all of them in one place. ### 27. Accurate and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about CallRail?** The user interface is very intuitive and easy to use. **What do you dislike about CallRail?** Our outbound calls are not recorded because we use a separate call platform for our call center. It would be helpful if they had an integration to record those calls. **What problems is CallRail solving and how is that benefiting you?** Getting accurate lead tracking which helps with targeting potential leads more accurately. ### 28. We've had a great experience with CallRail's ability to track call activity across our company! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about CallRail?** Love the AI features summarizing what happens during calls, sentiment analysis, etc. **What do you dislike about CallRail?** Would like to have more ability to help with cleaning up old/obsolete numbers and making sure numbers are not duplicate of something already circulated. **What problems is CallRail solving and how is that benefiting you?** Monitoring incoming calls so we have recordings and tracking of the activity for our teams. ### 29. Call Rail is great for tracking leads **Rating:** 5.0/5.0 stars **Reviewed by:** Heather M. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about CallRail?** The customer service and support is excellent. The dashboard is easy to use and understand. **What do you dislike about CallRail?** I was a little afraid to have the billing based on the number of call minutes since it could go over the plan allowance. **What problems is CallRail solving and how is that benefiting you?** I know where the calls are coming from and can track the best lead generation sources. ### 30. Review of CallRail **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about CallRail?** CallRail is an excellent platform for gaining insights to call behaviors and interactions within our marketing strategies. It is easy to use, easy to implement, and we use it frequently in our reporting. Integrating it into our workflow is seamless and we recommend it to virtually every client that values call-type interactions. **What do you dislike about CallRail?** Truthfully, I don't really have any particulr complaints about CallRail and I find it quite thoroughly good! **What problems is CallRail solving and how is that benefiting you?** CallRail helps us identify our rate of First Time callers which is a key metrics that we focus on for success. ### 31. Great software to understand where call volume comes from **Rating:** 5.0/5.0 stars **Reviewed by:** Michael K. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2025 **What do you like best about CallRail?** Great insights on what marketing initiatives **What do you dislike about CallRail?** Set up can be time consuming to be able to track everything you do for marketing. **What problems is CallRail solving and how is that benefiting you?** I need a solution that tracks atttribution of where the lead is coming from and how those calls actually progress. ### 32. Better than other platforms **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2023 **What do you like best about CallRail?** ability to leave comments on a recording, newer features like transcriptions are great **What do you dislike about CallRail?** lack of support and educational resources for users **What problems is CallRail solving and how is that benefiting you?** We have call sources from multiple sources and vendors and puts them all in one place. ### 33. Dollar amount attribution to lead source **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2021 **What do you like best about CallRail?** Integration with other apps like mulesoft **What do you dislike about CallRail?** Limitation on capturing custom lookup fields in salesforce **What problems is CallRail solving and how is that benefiting you?** we were missing out on leads generated from phone calls, which we were able to capture with Callrail ### 34. CallRail is a great service **Rating:** 5.0/5.0 stars **Reviewed by:** Sean W. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about CallRail?** I have used it for months across different clients and it has been great. Easy set up, easy to use. **What do you dislike about CallRail?** The reporting is not as robust as useful. **What problems is CallRail solving and how is that benefiting you?** It is providing clear tracking of marketing objectives and pushing that information into our advertising platforms ### 35. Overall the data is great and gives us what we need, however it is a bit confusing to navigate **Rating:** 4.5/5.0 stars **Reviewed by:** Lara W. | Consortia Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about CallRail?** Overall the data is great and gives us what we need, however it is a bit confusing to navigate **What do you dislike about CallRail?** The system can be a bit confusing to navigate **What problems is CallRail solving and how is that benefiting you?** We are using it to monitor marketing efforts and responses from those efforts. ### 36. Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** sam d. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about CallRail?** I've never had issues with the service. It just works seamlessly and I never have to think about it **What do you dislike about CallRail?** Nothing I dislike. I've never had to contact them for support. **What problems is CallRail solving and how is that benefiting you?** I use CallRail as my business line. It is very convenient. ### 37. Not the Best for a Small Business that does not receive a relatively Large number of Phone Calls **Rating:** 3.5/5.0 stars **Reviewed by:** Sean S. B. | Vice President + Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about CallRail?** CallRail provides SOME insight in terms of recording the calls, both the audio and the fact that a call was placed to a specific number (forwarded by CallRail to our main number). **What do you dislike about CallRail?** It is not necessarily beneficial for a small business that does not receive a relatively high number of phone calls, i.e., a small business where no receptionist (virtual or otherwise) is necessary, as employees with other job functions also answer the phone. **What problems is CallRail solving and how is that benefiting you?** Attribution. ### 38. Everything from on boarding to chat support has been phenominal. **Rating:** 5.0/5.0 stars **Reviewed by:** Juan K. | Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about CallRail?** Very user-friendly. HOwever, when have gotten stuck on a couple of things the chat support is right there. They have helped me resolve a few issues within minutes. **What do you dislike about CallRail?** The only thing I can think of is that it's a little difficult to estimate how many minutes we are going to use. We use call rail for our HVAC clients and businesses. There fore we can have a slow week and if a storm or a heat wave hits and the phones really get ringing. **What problems is CallRail solving and how is that benefiting you?** We can now determine where each one of our leads is coming from. We have various campaigns on Google, Microsoft Ads, etc. This helps us to allocate budget to the campaigns that are performing the best. ### 39. Call Rail is extremely user friendly! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about CallRail?** It's so user friendly. It tracks and automates without having to have extensive background in tech. **What do you dislike about CallRail?** Wish I could setup an auto text to send to multiple numbers at once. **What problems is CallRail solving and how is that benefiting you?** It allows me to reach out to multiple leads and I love that it allows me to transcript calls so I'm able to go back and listen to our calls anytime I need to. ### 40. Using it almost as a CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Manthan P. | Digital Marketing Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about CallRail?** Call Tracking, Call Attribution, Auto Reports, Zapier Integration, Lead Center, Sms ability **What do you dislike about CallRail?** I can't send emails automatically to the leads without Integration and sometimes the app causes issues **What problems is CallRail solving and how is that benefiting you?** Accurate Tracking, Lead Attribution, Customer Support ### 41. CallRail is always a part of my law firm marketing stack **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin T. | Director of Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about CallRail?** Call attribution, easy to use, integrates with HubSpot and all my other tools easily. Creating new numbers is super simple. Customer support is great. **What do you dislike about CallRail?** There's often an issue where I see a notification that I need to add more numbers to our number pool. It seems like no matter how many I add, this notification persists. **What problems is CallRail solving and how is that benefiting you?** Call tracking and telling me which marketing campaigns are driving the most calls. ### 42. Efficient and Easy to Use! **Rating:** 5.0/5.0 stars **Reviewed by:** Juan C. | Paralegal Office Mananger, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about CallRail?** being able listen to calls to find any errors or miscommunications and train employees better on how to speak to the clients! Customer support is awesome when it comes to questions. **What do you dislike about CallRail?** I wish it was able to integrate with our other call service. **What problems is CallRail solving and how is that benefiting you?** Being able to listen to all calls and use that as training manual for future employees ### 43. Great Tool For Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2024 **What do you like best about CallRail?** CallRail is a great tool for businesses to track calls and evaluate calls. All of the continued implementation of AI in its features streamlines all processes to make analysis more efficient. **What do you dislike about CallRail?** Some of the AI is still in the early stages. But otherwise a great product that seems to continue to get better. **What problems is CallRail solving and how is that benefiting you?** Solving the issue of tracking inbound calls and properly capturing leads based on the inbound tracking, it's also giving us top line sales assistance and conversion intelligence so we can understand the types of calls coming in and how our teams are handling those calls. ### 44. Empowering Empathy First Media with Seamless Integration and Frequent Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler H. | VP of Technology, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about CallRail?** I frequently use CallRail, and the most valuable thing about CallRail, for me, and my team at Empathy First Media is its ability to integrate with all our current tools seamlessly. This is a great value addition, since it provides simple and easy integrations with our current tools. And the response of efficiency in support service is second to none; every problem will be mitigated easily just by opening a ticket. Very easy to implement. **What do you dislike about CallRail?** Having said that, with all the good things associated with CallRail, one area of improvement would be complexity in certain features. For beginners, they might experience a slight learning curve as they move from the basic navigation to looking for more detailed insights and customization features. It would be better if these features could be intuitive enough or just have a more simplified pathway to find their way around. Also difficult to find the numbers just by using search since we have so many of them. Maybe CallRaill could redefine how the search function works so I can find my phone numbers by search instead of clicking on every call pool. **What problems is CallRail solving and how is that benefiting you?** Callrail is solving customer attribution and moving the calls to the proper channels via the workflows. ### 45. The smartest call tracker in existence **Rating:** 5.0/5.0 stars **Reviewed by:** Brad L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about CallRail?** Callrail's ability to route, track and analyze calls has been a major game changer for me. Over the last 15 years I've used many other systems to find order in the chaos. Pulling calls to verify details had been a major time consuming task. I love Callrail's intelligent summaries and the verbatim text conversions from speech. I can now simply read the summary for a quick QA, or search a key word to locate the part of the conversation needing to be refrenced. The mobile app also makes reciveing calls, making calls, web form submissions, and more, an absolute breeze. **What do you dislike about CallRail?** My only complaint is that the app does not allow for the changing of call work flows. I usually just use the website version to make changes, and the pop up confirmation are a bit difficult to find while using a mobile device. **What problems is CallRail solving and how is that benefiting you?** Most of our team does not take time to write notes of the calls they take. With call rail, the conversation intelligence makes catching up with a clients details a simple glance. ### 46. CallRail is a game changer for campaign attribution and Call Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Katie D. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about CallRail?** Our agency uses CallRail so that we can properly track our advertising campaign's successes. By utilizing individual tracking numbers on each campaign (print, radio, TV, etc.) We can better track attribution and ROI which allows us to make better decisions based on not only the number of calls we receive. but the QUALITY that we receive. The ability to pull the calls and listen to them also lets us know if our creative is not resonating with clients. Are they confused by something? Is there something we need to adjust to help make the messaging more clear? Our QA team can also tag calls so we can track keywords and other important items that we want to track. I also like the feature where we can filter out calls based on call length which helps filter out SPAM calls. **What do you dislike about CallRail?** I can't think of anything I dislike. Sometimes I can get lost with the number of filters and trying to view trends across certain campaigns and not all of them or just one. **What problems is CallRail solving and how is that benefiting you?** We have been able to better train CSR teams, attribute marketing campaigns, and integrating with other CRM systems (i.e. Service Titan). ### 47. World Class Data, Lead Tracking and Sales Improvement System **Rating:** 5.0/5.0 stars **Reviewed by:** Joel B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about CallRail?** The system has a high level of sophistication mixed with a relatively intuitive user intergface. For my business, the ability to track the source of every call, mark leads as valid/invalid, and listen to or read transcriptions from recorded calls is a key part of the process of improving and refining our marketing and sales strategies. I like the I'm able to easily setup and manage the features I need to use with minimal tech support and the reporting functions provide most of the high level data I need to mine. My company uses this system all day, every day. **What do you dislike about CallRail?** Contacting a sales person to learn about other features we may want to utilize can be a bit of an arduous process. We have no assigned sales rep, no one checks in with us, or makes sure we're on the best plan for our company. Howeverm anytime I need to call for support my calls and questions are quickly and accurately addressed. **What problems is CallRail solving and how is that benefiting you?** More than anything, through the use of call rail I'm able to track the number and quality of leads from every single individual marketing program from billboards to TV, organic to PPC, magazines to mail. ### 48. The wonders of call tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Micah W. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about CallRail?** I love the call tracking features in call rail. It is flexible and really easy to use. The reporting integrations to google analytics, google ads, and GMB are great for easy set up. **What do you dislike about CallRail?** The call flow could use some work. It is not as modular as I would like. Ideally call rail could also act as a true softphone system as well, allowing users to create extensions and such. Just in general the call flow could use some work. The app doesn't sort the way I want it to. I want the ability to sort by source name as well as source type. Also their should be a way to distinguish what source type is compared to source name. **What problems is CallRail solving and how is that benefiting you?** The call tracking is a big one. Being able to have users connect to a voice without being dropped or just going to voicemail. We are able to offer self service to customers, while still getting tracking data on acquisition. ### 49. CallRail Review **Rating:** 4.5/5.0 stars **Reviewed by:** Julian D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about CallRail?** The Ease of Use for implementing Call Tracking Numbers, setting up the tracking on your site, and being able to use the analytics dashboard to understand how to optimize the platform is great. My account manager is also very responsive to any questions that I have. **What do you dislike about CallRail?** The only problem I experienced was when trying to push the data to a BI tool, because of the way the account structures are set up it pulled all of the information for all of our clients into the dashboard, and filtering out by location made our data very slow. We had to improvise and begin to use BigQuery to parse through the data before sending it to Looker. Having a way to seperate our clients within an Agency account instead of using identifiers in their company names would have been a lot easier. This can be done using Account Center but is much more expensive. **What problems is CallRail solving and how is that benefiting you?** It gives us the ability to get credit for all numbers within our marketing efforts and put in one dashboard. Previously we could track Phone_number_clicks on the website, but this didn't account for people who manually typed the number out, people that called from GBP, etc.. Now we have a much better understanding of the efficacy of our marketing. ### 50. Easy and Great Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Emily S. | Account SUpervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about CallRail?** I like that we can track and record calls for our clients. It is also a very valuable reporting tool. **What do you dislike about CallRail?** The interface of the platform is not the best designed for users and straight forard. **What problems is CallRail solving and how is that benefiting you?** It allows us to track calls and report on them that we would not be able to do elsewhere ## CallRail Discussions - [Are there any alternatives to CallRail that offer Phone, Live Chat, and Form Tracking?](https://www.g2.com/discussions/are-there-any-alternatives-to-callrail-that-offer-phone-live-chat-and-form-tracking) - 1 comment, 1 upvote - [How do I check my text messages to my tracking numbers ?](https://www.g2.com/discussions/how-do-i-check-my-text-messages-to-my-tracking-numbers) - 1 comment, 1 upvote - [Ho do i continue work in it without shooting doqn](https://www.g2.com/discussions/ho-do-i-continue-work-in-it-without-shooting-doqn) - 1 comment, 1 upvote - [Is CallRail integrated in any platforms?](https://www.g2.com/discussions/integrations-c206bb98-59a1-4a61-9c24-c57ea1798d7e) - 1 comment, 1 upvote - [Annual contract?](https://www.g2.com/discussions/annual-contract) - 1 comment, 1 upvote - [View CallRail pricing details and edition comparison](https://www.g2.com/products/callrail/reviews?page=8§ion=pricing&secure%5Bexpires_at%5D=2026-08-15+12%3A49%3A20+-0500&secure%5Bsession_id%5D=6b895d5d-befe-4d36-9f5f-fde18c5d9434&secure%5Btoken%5D=b79a5da1b477708ff79601fe24514fe3f8b7f26a906812c497d6dc8209cdcee0&format=llm_user) ## CallRail Integrations - [3CX](https://www.g2.com/products/3cx/reviews) - [8am MyCase](https://www.g2.com/products/8am-mycase/reviews) - [AgencyAnalytics](https://www.g2.com/products/agencyanalytics/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [AT&T Office@Hand](https://www.g2.com/products/at-t-office-hand/reviews) - [Bing Ads](https://www.g2.com/products/bing-ads/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Clio Grow](https://www.g2.com/products/clio-grow/reviews) - 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[Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## CallRail Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Channels** - Voice - Live Chat - Mobile SMS **Attribution Modeling** - Single-Touch Attribution - Multi-Touch Attribution - Algorithmic Attribution - Cross-Device Attribution - Offline Attribution - Custom Attribution - Cross Channel Attribution **Lead Monitoring** - Features - Performance - Identification - Lead Capture **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design - Forms Creation & Design **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Lead Capture** - Cross-system Integration - Proactive Assistance **Agentic AI - Attribution** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Marketing Distribution** - Segmentation - Website Personalization - Email Campaigns - Digital Advertising **Phone Number Management** - Local Phone Numbers - Toll-Free Numbers - Port Existing Numbers **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Marketing Operations** - ROI Tracking - Data Collection - Customer Insights - Multi-User Access - Spend Management - White Label - Multi-Channel Data Collection - Engagement Tracking - Keyword Tracking - Behavior Tracking - Campaign Tracking - Conversion Tracking - SEO Management - Tag Management - Real-Time Data - Activity Tracking - Click Tracking - Contact Management - Content Management - Lead Management - Email Management - Campaign Management - Channel Management - Template Management - Workflow Management **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Marketing** - B2B Attribution - B2C Attribution - Multi-Channel Marketing - Third-Party Integrations - Social Media Integration **Data Capture** - Mobile - Websites - Social Media - Data **Additional Functionality** - Embedded Forms - Notifications - Mobile Forms - Customizable Forms - Real-Time Notifications - Alerts/Notifications **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - Customizable Branding - SSL Security - API - Document Management - Document Storage - Collaboration Tools - Data Capture and Transfer - Autofill - Multi-Channel Distribution - Convert to PDF - Customizable Templates - Media Library - Generative AI - Full Text Search - Surveys & Feedback - Data Import/Export - Forms Management - Electronic Signature - Third-Party Integrations - Reporting/Analytics - Workflow Management - Template Management - Mobile Access **Tracking** - Visitor & Keyword Tracking - Dynamic Number Insertion - Multi-Channel Call Attribution - Activity Tracking - Conversion Tracking - ROI Tracking ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **Reporting** - Dashboards - Data Visualizations - Custom Reporting **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Callback Scheduling - Activity Dashboard - Call Reporting **Analytics** - Export/Import - Reporting **Generative AI** - AI Text Summarization - Generative AI **Security and privacy - AI Voice Assistants** - Encrypted communication **Additional Functionality** - AI/Machine Learning - Multi-Channel Management - Multi-Campaign - Campaign Segmentation - Channel Management - Advertising Management - Reporting/Analytics - Campaign Planning - Customer Activity Tracking - Performance Metrics - Conversion Tracking - API - Data Import/Export - Campaign Management - Generative AI - A/B Testing - Customer Journey Mapping - Affiliate Management - Predictive Analytics - Monitoring - AI Copilot - Lead Capture - CRM - Audience Targeting - Attribution Modeling - ROI Tracking - Conversion Rate Optimization - Alerts/Notifications - Lead Management - Campaign Analytics - Visitor Tracking - Customer Segmentation - Customizable Reports - Dashboard Creation - Website Analytics - Engagement Tracking - Lead Qualification - Behavior Tracking **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Analytics** - Call Data - Call Recording - Advanced Reporting - Conversation Intelligence - Real-Time Reporting **Campaign Activity** - Campaign Insights - Reports and Dashboards - Campaign Stickiness - Multichannel Tracking - Predictive Analytics - Multi-Campaign - Campaign Analytics - Website Analytics - Conversion Rate Optimization - Drip Campaigns - Visual Analytics - Real-Time Analytics - Customizable Reports **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Sales Analysis** - ROI Forecasting - Sales Forecasting **Customization** - Web Forms - Personalization - Templates - Integration - Social Media Integration - Customizable Forms - Customizable Templates **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Marketing Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Third-Party Integrations - Social Media Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Lead Segmentation - Conversion Tracking - Activity Dashboard - A/B Testing - AI Copilot - Pipeline Management - Drag & Drop - Reporting & Statistics - Multi-Campaign - Prospecting Tools - Customizable Fields - Lead Distribution - Event Triggered Actions - Engagement Tracking - Generative AI - Chat/Messaging - CRM - Email Marketing - Template Management - Lead Nurturing - Customizable Branding - Contact Management - Contact Database - Email Management - Real-Time Notifications - Customer Segmentation - Surveys & Feedback - Campaign Management - Activity Tracking - Alerts/Notifications - Data Extraction - Lead Notifications - Reporting/Analytics - Dashboard - Business Card/Badge Scanning - Lead Generation - Customer Database - Autoresponders - Lead Qualification - API - Forms Management - Visitor Tracking - Lead Management - Campaign Analytics - Search/Filter - Campaign Planning - Lead Scoring - Email Tracking - Drip Campaigns - Campaign Segmentation - Lead Verification/Validation - Source Tracking - Calendar Management - Reminders - Interaction Tracking - Opportunity Management - Sales Reports - Document Storage - Sales Trend Analysis - Monitoring - For Sales Teams/Organizations - Sales Forecasting - Workflow Management - Task Management **Additional Functionality** - Event Marketing - Social Promotion - Multi-Channel Marketing - Generative AI - Data Import/Export - Lead Generation - Campaign Segmentation - Customizable Forms - Reporting & Statistics - Monitoring - AI Copilot - Customizable Templates - Email Templates - Web Forms - Lead Capture - Customizable Branding - Real-Time Reporting - Campaign Planning - A/B Testing - CRM - Customer Segmentation - Campaign Scheduling - Alerts/Notifications - Autoresponders - Drag & Drop - Event Triggered Actions - Email Marketing - API - Customizable Fields - Contact Database - Data Visualization - Ad hoc Reporting - Performance Metrics - Data Source Connectors - Search/Filter - Multi-Channel Attribution - Customer Journey Mapping - KPI Monitoring - Cohort Analysis **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Call Routing** - IVR - Call Scheduling - Geo-Routing - Call Routing **Integrations** - Ad Network Integrations - Buyer Intent Data Integration - Marketing Automation Integration - CRM Integration **Administration** - Martech Integrations - Privacy, Security, and Compliance - Performance and Reliability **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Inbound Call Tracking** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Computer Telephony Integration **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation **Additional Functionality** - Activity Dashboard - Campaign Analytics - Automatic Call Distribution - Lead Capture - Real-Time Analytics - API - CRM - Call List Management - Real-Time Monitoring - Campaign Management - Voice Mail - Call Scoring - Call Whispering - Data Import/Export - Generative AI - Multi-Campaign - Call Tracking Metrics - Monitoring - Lead Generation - AI Copilot - Call Transcription - Call Center Management - Predictive Dialer - Lead Management - Customizable Reports - Contact Management - Caller ID - Auto-Dialer - Call Disposition - Performance Management - Call Scripting - Lead Qualification - Call Transfer - Reporting & Statistics - Alerts/Notifications - Call Monitoring ## Top CallRail Alternatives - [CTM](https://www.g2.com/products/ctm-ctm/reviews) - 4.5/5.0 (727 reviews) - [WhatConverts](https://www.g2.com/products/whatconverts/reviews) - 4.9/5.0 (314 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,608 reviews)