I like using Quantum Metric to define key site funnels and monitor them for any friction. I can put a journey together from Homepage, to PLP, to PDP, to Cart, and then to Checkout, and keep track of where users might drop off in the funnel. I also appreciate the user search and replay features, which, along with the journeys, are really valuable. Plus, we've used it to assist with A/B testing to show how different experiences perform against each other. The initial setup was pretty easy, which is always a plus. Review collected by and hosted on G2.com.

I'm disappointed with Quantum Metric's dollar value on opportunities. It never actually delivers the amount of dollars it claims, even after the opportunity is fixed. It feels very misleading. They seem to assume that everyone who visits the site and experiences the opportunity is there to convert, which isn't the case. Review collected by and hosted on G2.com.

Quantum Metric makes it easier to see exactly how users experience a site or app. The session replay and journey insights are especially helpful for spotting issues quickly, understanding customer friction, and making faster improvements that have a real impact. Review collected by and hosted on G2.com.

Quantum Metric can take time to learn, especially for new users who want to get the most out of its features. Some reports and workflows can feel a little complex at first, and it may take practice to navigate the platform efficiently. Review collected by and hosted on G2.com.

What I like most about Quantum Metric is the ability to clearly see customer journeys and flows end-to-end. It makes it much easier to understand how users actually interact with the site, where they drop off, and what might be causing friction. The session replay feature is particularly useful, as it allows us to view real customer experiences rather than relying on assumptions. This helps our team quickly identify issues, prioritise improvements, and make more data-driven decisions. Review collected by and hosted on G2.com.

One downside of Quantum Metric is that the platform can feel quite clunky at times and not always the most user-friendly, especially for new users. Navigating between different features and finding specific data or sessions can take some getting used to, and the interface isn’t always as intuitive as it could be. Review collected by and hosted on G2.com.

What I like most is the ability to identify user friction and technical errors in real-time, making it much easier to optimize our digital experience Review collected by and hosted on G2.com.

The platform has a somewhat steep learning curve for non-technical team members, which has made onboarding take longer than I expected. Review collected by and hosted on G2.com.

I like Quantum Metric's user interface and the way it makes navigating things better. The user interface is top-notch, which is essential for me. The initial setup was super convenient, and most aspects of it are awesome. Review collected by and hosted on G2.com.

The main issue I've found with Quantum Metric is the network processing speed. It needs to be faster, as this would greatly improve the overall experience. Review collected by and hosted on G2.com.

I find Quantum Metric easy to use. Review collected by and hosted on G2.com.

I'm finding troubleshooting and the guide to use Quantum Metric a bit lacking. There should be better guidance on data pulling and handling common errors. It would be helpful to have more automated suggestions, like a 'you could do this, try this' tile, to make the process smoother. Review collected by and hosted on G2.com.

A colleague previously had access, and I would often reach out to her for assistance. Now, I’m thrilled to have access to this feature myself and to be able to provide even more support to members in resolving their issues. Review collected by and hosted on G2.com.

The delays when using it, and having to start over. Review collected by and hosted on G2.com.

Interactive Tool is the best that I can use to see heatmap and engagement of site assets Review collected by and hosted on G2.com.

Unable to see all metric with mobile and desktop engagement in one view on interactive tool Review collected by and hosted on G2.com.

I create dashboards based on various attributes. Review collected by and hosted on G2.com.

Creating the QM tags to create dashboard reports Review collected by and hosted on G2.com.

I like how friendly the UI of Quantum Metric is. It's simple, yet effective, making it easy for me to navigate and use. The initial setup was also easy and quick, which was a big plus for me. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.