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Best Service Desk Software for Small Business

Anindita Sengupta
AS
Researched and written by Anindita Sengupta

Products classified in the overall Service Desk category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Service Desk to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Service Desk category.

In addition to qualifying for inclusion in the Service Desk Software category, to qualify for inclusion in the Small Business Service Desk Software category, a product must have at least 10 reviews left by a reviewer from a small business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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30 Listings in Small Business Service Desk Available

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    G2 Score
Autotask
(520)4.3 out of 5
Optimized for quick response
8th Easiest To Use in Service Desk software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual e

    Users
    • CEO
    • President
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 67% Small-Business
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Autotask is a ticket management and workflow tool that centralizes tickets, tracks time, manages projects, and simplifies billing processes.
    • Users frequently mention the ease of use, customizable functions, and the ability to schedule tasks ahead of time as key benefits of Autotask.
    • Reviewers experienced slow performance, outdated interface, and a lack of flexibility with project workflow as some of the drawbacks of Autotask.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Autotask Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    80
    Integrations
    61
    Ticket Management
    46
    Automation
    32
    Easy Integrations
    32
    Cons
    Complex Usability
    30
    Learning Curve
    24
    Steep Learning Curve
    20
    Limited Functionality
    19
    Missing Features
    18
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Autotask features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.7
    8.4
    Ticket Prioritization
    Average: 8.7
    8.1
    Automate Ticket Routing
    Average: 8.7
    7.3
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kaseya
    Company Website
    Year Founded
    2000
    HQ Location
    Miami, FL
    Twitter
    @KaseyaCorp
    17,487 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,388 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual e

Users
  • CEO
  • President
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 67% Small-Business
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Autotask is a ticket management and workflow tool that centralizes tickets, tracks time, manages projects, and simplifies billing processes.
  • Users frequently mention the ease of use, customizable functions, and the ability to schedule tasks ahead of time as key benefits of Autotask.
  • Reviewers experienced slow performance, outdated interface, and a lack of flexibility with project workflow as some of the drawbacks of Autotask.
Autotask Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
80
Integrations
61
Ticket Management
46
Automation
32
Easy Integrations
32
Cons
Complex Usability
30
Learning Curve
24
Steep Learning Curve
20
Limited Functionality
19
Missing Features
18
View All Pros and Cons
Autotask features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.7
8.4
Ticket Prioritization
Average: 8.7
8.1
Automate Ticket Routing
Average: 8.7
7.3
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
Kaseya
Company Website
Year Founded
2000
HQ Location
Miami, FL
Twitter
@KaseyaCorp
17,487 Twitter followers
LinkedIn® Page
www.linkedin.com
5,388 employees on LinkedIn®
Atera
(959)4.6 out of 5
Optimized for quick response
1st Easiest To Use in Service Desk software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 60% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Atera is a platform that assists in diagnosing issues, implementing solutions, and managing systems through features like Patching and Automation.
    • Reviewers like the ease of setup, the ability to combine old systems, the automation options, and the preventative maintenance provided by the platform.
    • Users experienced issues with ticket editing options, limitations in reporting and customization, and occasional inaccuracies in system readings.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Atera Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    519
    Features
    339
    Automation
    286
    Remote Access
    235
    Customer Support
    229
    Cons
    Missing Features
    241
    Limited Features
    172
    Feature Issues
    125
    Improvement Needed
    108
    Needs Improvement
    84
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Atera features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.7
    8.5
    Ticket Prioritization
    Average: 8.7
    8.4
    Automate Ticket Routing
    Average: 8.7
    8.1
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atera
    Company Website
    Year Founded
    2011
    HQ Location
    Tel Aviv
    Twitter
    @AteraCloud
    1,677 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    359 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 60% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Atera is a platform that assists in diagnosing issues, implementing solutions, and managing systems through features like Patching and Automation.
  • Reviewers like the ease of setup, the ability to combine old systems, the automation options, and the preventative maintenance provided by the platform.
  • Users experienced issues with ticket editing options, limitations in reporting and customization, and occasional inaccuracies in system readings.
Atera Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
519
Features
339
Automation
286
Remote Access
235
Customer Support
229
Cons
Missing Features
241
Limited Features
172
Feature Issues
125
Improvement Needed
108
Needs Improvement
84
View All Pros and Cons
Atera features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.7
8.5
Ticket Prioritization
Average: 8.7
8.4
Automate Ticket Routing
Average: 8.7
8.1
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
Atera
Company Website
Year Founded
2011
HQ Location
Tel Aviv
Twitter
@AteraCloud
1,677 Twitter followers
LinkedIn® Page
www.linkedin.com
359 employees on LinkedIn®

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Jira Service Management
(955)4.3 out of 5
6th Easiest To Use in Service Desk software
View top Consulting Services for Jira Service Management
Save to My Lists
Entry Level Price:0 /agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external sta

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Jira Service Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    37
    Automation
    25
    Ticket Management
    25
    Tracking Ease
    24
    Features
    23
    Cons
    Learning Curve
    30
    Steep Learning Curve
    23
    Complexity
    22
    Complex Setup
    15
    Complex UI
    12
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Jira Service Management features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.7
    8.8
    Ticket Prioritization
    Average: 8.7
    8.7
    Automate Ticket Routing
    Average: 8.7
    8.5
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atlassian
    Company Website
    Year Founded
    2002
    HQ Location
    Sydney and San Francisco
    Twitter
    @Atlassian
    105,580 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19,572 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external sta

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 38% Enterprise
Jira Service Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
37
Automation
25
Ticket Management
25
Tracking Ease
24
Features
23
Cons
Learning Curve
30
Steep Learning Curve
23
Complexity
22
Complex Setup
15
Complex UI
12
View All Pros and Cons
Jira Service Management features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.7
8.8
Ticket Prioritization
Average: 8.7
8.7
Automate Ticket Routing
Average: 8.7
8.5
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
Atlassian
Company Website
Year Founded
2002
HQ Location
Sydney and San Francisco
Twitter
@Atlassian
105,580 Twitter followers
LinkedIn® Page
www.linkedin.com
19,572 employees on LinkedIn®
Freshservice
(1,307)4.6 out of 5
Optimized for quick response
3rd Easiest To Use in Service Desk software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

    Users
    • IT Manager
    • IT Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 61% Mid-Market
    • 21% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Freshservice Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    72
    Features
    41
    Automation
    39
    Easy Setup
    30
    Integrations
    30
    Cons
    Missing Features
    24
    Learning Curve
    19
    Limited Features
    19
    Limited Customization
    17
    Poor Reporting
    14
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshservice features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.7
    8.9
    Ticket Prioritization
    Average: 8.7
    9.1
    Automate Ticket Routing
    Average: 8.7
    8.6
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    19,065 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,542 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

Users
  • IT Manager
  • IT Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 61% Mid-Market
  • 21% Enterprise
Freshservice Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
72
Features
41
Automation
39
Easy Setup
30
Integrations
30
Cons
Missing Features
24
Learning Curve
19
Limited Features
19
Limited Customization
17
Poor Reporting
14
View All Pros and Cons
Freshservice features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.7
8.9
Ticket Prioritization
Average: 8.7
9.1
Automate Ticket Routing
Average: 8.7
8.6
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,065 Twitter followers
LinkedIn® Page
www.linkedin.com
9,542 employees on LinkedIn®
ServiceNow IT Service Management
(1,203)4.4 out of 5
5th Easiest To Use in Service Desk software
View top Consulting Services for ServiceNow IT Service Management
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceNow IT Service Management (ITSM) is a comprehensive cloud-based AI software solution designed to streamline and enhance the delivery of IT services within a business. With ServiceNow ITSM, orga

    Users
    • Consultant
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 73% Enterprise
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ServiceNow IT Service Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    146
    Incident Management
    96
    Features
    88
    Efficiency
    85
    Automation
    74
    Cons
    Learning Curve
    61
    Expensive
    51
    Limited Customization
    44
    Complexity
    42
    Customization Difficulty
    41
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ServiceNow IT Service Management features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.7
    8.9
    Ticket Prioritization
    Average: 8.7
    9.0
    Automate Ticket Routing
    Average: 8.7
    8.7
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ServiceNow
    Company Website
    Year Founded
    2004
    HQ Location
    Santa Clara, CA
    Twitter
    @servicenow
    52,998 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    31,344 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceNow IT Service Management (ITSM) is a comprehensive cloud-based AI software solution designed to streamline and enhance the delivery of IT services within a business. With ServiceNow ITSM, orga

Users
  • Consultant
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 73% Enterprise
  • 21% Mid-Market
ServiceNow IT Service Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
146
Incident Management
96
Features
88
Efficiency
85
Automation
74
Cons
Learning Curve
61
Expensive
51
Limited Customization
44
Complexity
42
Customization Difficulty
41
View All Pros and Cons
ServiceNow IT Service Management features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.7
8.9
Ticket Prioritization
Average: 8.7
9.0
Automate Ticket Routing
Average: 8.7
8.7
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
ServiceNow
Company Website
Year Founded
2004
HQ Location
Santa Clara, CA
Twitter
@servicenow
52,998 Twitter followers
LinkedIn® Page
www.linkedin.com
31,344 employees on LinkedIn®
monday service
(51)4.1 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$26.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    monday service is monday.com’s AI-powered enterprise service management (ESM) platform designed to automate, unify, and manage an organization’s entire service operations in one collaborative platfor

    Users
    No information available
    Industries
    • Financial Services
    Market Segment
    • 29% Mid-Market
    • 27% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • monday service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    28
    Efficiency
    12
    Automation
    10
    Features
    10
    Organization
    9
    Cons
    Limited Features
    8
    Limited Functionality
    6
    Performance Issues
    6
    Limited Automation
    5
    Not Intuitive
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • monday service features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.7
    8.8
    Ticket Prioritization
    Average: 8.7
    8.5
    Automate Ticket Routing
    Average: 8.7
    7.8
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    monday.com
    Company Website
    Year Founded
    2012
    HQ Location
    Tel Aviv
    Twitter
    @mondaydotcom
    41,042 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,578 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

monday service is monday.com’s AI-powered enterprise service management (ESM) platform designed to automate, unify, and manage an organization’s entire service operations in one collaborative platfor

Users
No information available
Industries
  • Financial Services
Market Segment
  • 29% Mid-Market
  • 27% Small-Business
monday service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
28
Efficiency
12
Automation
10
Features
10
Organization
9
Cons
Limited Features
8
Limited Functionality
6
Performance Issues
6
Limited Automation
5
Not Intuitive
5
View All Pros and Cons
monday service features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.7
8.8
Ticket Prioritization
Average: 8.7
8.5
Automate Ticket Routing
Average: 8.7
7.8
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
monday.com
Company Website
Year Founded
2012
HQ Location
Tel Aviv
Twitter
@mondaydotcom
41,042 Twitter followers
LinkedIn® Page
www.linkedin.com
3,578 employees on LinkedIn®
Splashtop Remote Support
(232)4.8 out of 5
Optimized for quick response
7th Easiest To Use in Service Desk software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, ef

    Users
    • Owner
    • President
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 62% Small-Business
    • 33% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Splashtop Remote Support is a tool that provides remote access and support capabilities, allowing IT professionals to assist clients and manage systems remotely.
    • Users frequently mention the ease of use, quick setup, and efficient remote access capabilities of Splashtop Remote Support, highlighting its ability to view system specifications, last login details, and the ability to transfer files between computers.
    • Reviewers mentioned occasional connection issues when different versions of the software are used, limitations in customization for larger enterprises, and difficulties with managing multiple screens and the update process that can sometimes interrupt a session.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Splashtop Remote Support Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    46
    Remote Access
    39
    Remote Support
    25
    Simple
    23
    Remote Control
    21
    Cons
    Remote Access Issues
    12
    Connectivity Issues
    8
    Missing Features
    7
    Limited Functionality
    6
    Login Issues
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Splashtop Remote Support features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.7
    6.6
    Ticket Prioritization
    Average: 8.7
    9.2
    Automate Ticket Routing
    Average: 8.7
    9.2
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Splashtop Inc.
    Company Website
    Year Founded
    2006
    HQ Location
    Cupertino, CA
    Twitter
    @splashtop
    5,233 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    335 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, ef

Users
  • Owner
  • President
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 62% Small-Business
  • 33% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Splashtop Remote Support is a tool that provides remote access and support capabilities, allowing IT professionals to assist clients and manage systems remotely.
  • Users frequently mention the ease of use, quick setup, and efficient remote access capabilities of Splashtop Remote Support, highlighting its ability to view system specifications, last login details, and the ability to transfer files between computers.
  • Reviewers mentioned occasional connection issues when different versions of the software are used, limitations in customization for larger enterprises, and difficulties with managing multiple screens and the update process that can sometimes interrupt a session.
Splashtop Remote Support Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
46
Remote Access
39
Remote Support
25
Simple
23
Remote Control
21
Cons
Remote Access Issues
12
Connectivity Issues
8
Missing Features
7
Limited Functionality
6
Login Issues
6
View All Pros and Cons
Splashtop Remote Support features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.7
6.6
Ticket Prioritization
Average: 8.7
9.2
Automate Ticket Routing
Average: 8.7
9.2
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
Splashtop Inc.
Company Website
Year Founded
2006
HQ Location
Cupertino, CA
Twitter
@splashtop
5,233 Twitter followers
LinkedIn® Page
www.linkedin.com
335 employees on LinkedIn®
Spiceworks Cloud Help Desk
(311)4.3 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ready to ditch the sticky notes and hop into your first help desk? Current solution just not cutting it? Spiceworks Help Desk is here! Purpose-built for IT pros, we have just what you need to run a be

    Users
    • IT Manager
    • Network Administrator
    Industries
    • Information Technology and Services
    • Education Management
    Market Segment
    • 65% Mid-Market
    • 23% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Spiceworks Cloud Help Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Collaboration
    1
    Communication Efficiency
    1
    Efficiency
    1
    Incident Management
    1
    Team Collaboration
    1
    Cons
    Connectivity Issues
    1
    Integration Issues
    1
    Limited Functionality
    1
    Missing Features
    1
    Notification Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Spiceworks Cloud Help Desk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.7
    8.8
    Ticket Prioritization
    Average: 8.7
    9.0
    Automate Ticket Routing
    Average: 8.7
    8.2
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ziff Davis
    Year Founded
    1995
    HQ Location
    New York
    Twitter
    @ziffdavis
    1,409 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,540 employees on LinkedIn®
    Ownership
    NASDAQ: ZD
Product Description
How are these determined?Information
This description is provided by the seller.

Ready to ditch the sticky notes and hop into your first help desk? Current solution just not cutting it? Spiceworks Help Desk is here! Purpose-built for IT pros, we have just what you need to run a be

Users
  • IT Manager
  • Network Administrator
Industries
  • Information Technology and Services
  • Education Management
Market Segment
  • 65% Mid-Market
  • 23% Small-Business
Spiceworks Cloud Help Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Collaboration
1
Communication Efficiency
1
Efficiency
1
Incident Management
1
Team Collaboration
1
Cons
Connectivity Issues
1
Integration Issues
1
Limited Functionality
1
Missing Features
1
Notification Issues
1
View All Pros and Cons
Spiceworks Cloud Help Desk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.7
8.8
Ticket Prioritization
Average: 8.7
9.0
Automate Ticket Routing
Average: 8.7
8.2
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
Ziff Davis
Year Founded
1995
HQ Location
New York
Twitter
@ziffdavis
1,409 Twitter followers
LinkedIn® Page
www.linkedin.com
6,540 employees on LinkedIn®
Ownership
NASDAQ: ZD
SolarWinds Service Desk
(764)4.3 out of 5
Optimized for quick response
12th Easiest To Use in Service Desk software
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SolarWinds® Service Desk is an all-in-one service management platform designed to help IT teams and various departments deliver reliable and efficient service. This comprehensive solution integrates t

    Users
    • IT Manager
    • Systems Administrator
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 68% Mid-Market
    • 24% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SolarWinds Service Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    9
    Asset Management
    7
    Ticketing System
    7
    User Interface
    7
    Ticket Management
    6
    Cons
    Insufficient Information
    4
    Missing Features
    4
    Asset Management
    3
    Expensive
    3
    Ticketing Issues
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SolarWinds Service Desk features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.7
    8.6
    Ticket Prioritization
    Average: 8.7
    8.6
    Automate Ticket Routing
    Average: 8.7
    8.5
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SolarWinds Worldwide LLC
    Company Website
    Year Founded
    1999
    HQ Location
    Austin, TX
    Twitter
    @solarwinds
    19,702 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,796 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SolarWinds® Service Desk is an all-in-one service management platform designed to help IT teams and various departments deliver reliable and efficient service. This comprehensive solution integrates t

Users
  • IT Manager
  • Systems Administrator
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 68% Mid-Market
  • 24% Enterprise
SolarWinds Service Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
Asset Management
7
Ticketing System
7
User Interface
7
Ticket Management
6
Cons
Insufficient Information
4
Missing Features
4
Asset Management
3
Expensive
3
Ticketing Issues
3
View All Pros and Cons
SolarWinds Service Desk features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.7
8.6
Ticket Prioritization
Average: 8.7
8.6
Automate Ticket Routing
Average: 8.7
8.5
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
SolarWinds Worldwide LLC
Company Website
Year Founded
1999
HQ Location
Austin, TX
Twitter
@solarwinds
19,702 Twitter followers
LinkedIn® Page
www.linkedin.com
2,796 employees on LinkedIn®
Kaseya VSA
(322)4.1 out of 5
Optimized for quick response
15th Easiest To Use in Service Desk software
View top Consulting Services for Kaseya VSA
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capa

    Users
    • Owner
    • IT Director
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 52% Small-Business
    • 42% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kaseya VSA is a product that allows users to manage IT tasks from one place, including endpoint management, server patches, remote connection, and automation tasks.
    • Reviewers appreciate the product's ease of use, its ability to automate tasks with workflows and scripts, and the seamless integration of software applications, which makes day-to-day IT tasks more efficient.
    • Users mentioned issues such as slow loading times for individual computers, difficulties in updating from previous software versions, occasional website downtime, and a lack of direct file transfer methods.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kaseya VSA Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    16
    Ease of Use
    15
    Remote Access
    10
    User Interface
    10
    Features
    9
    Cons
    Missing Features
    8
    Connectivity Issues
    6
    Improvement Needed
    6
    Remote Access Issues
    5
    Slow Performance
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kaseya VSA features and usability ratings that predict user satisfaction
    7.8
    Has the product been a good partner in doing business?
    Average: 8.7
    8.0
    Ticket Prioritization
    Average: 8.7
    7.9
    Automate Ticket Routing
    Average: 8.7
    7.6
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kaseya
    Company Website
    Year Founded
    2000
    HQ Location
    Miami, FL
    Twitter
    @KaseyaCorp
    17,487 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,388 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capa

Users
  • Owner
  • IT Director
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 52% Small-Business
  • 42% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kaseya VSA is a product that allows users to manage IT tasks from one place, including endpoint management, server patches, remote connection, and automation tasks.
  • Reviewers appreciate the product's ease of use, its ability to automate tasks with workflows and scripts, and the seamless integration of software applications, which makes day-to-day IT tasks more efficient.
  • Users mentioned issues such as slow loading times for individual computers, difficulties in updating from previous software versions, occasional website downtime, and a lack of direct file transfer methods.
Kaseya VSA Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
16
Ease of Use
15
Remote Access
10
User Interface
10
Features
9
Cons
Missing Features
8
Connectivity Issues
6
Improvement Needed
6
Remote Access Issues
5
Slow Performance
5
View All Pros and Cons
Kaseya VSA features and usability ratings that predict user satisfaction
7.8
Has the product been a good partner in doing business?
Average: 8.7
8.0
Ticket Prioritization
Average: 8.7
7.9
Automate Ticket Routing
Average: 8.7
7.6
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
Kaseya
Company Website
Year Founded
2000
HQ Location
Miami, FL
Twitter
@KaseyaCorp
17,487 Twitter followers
LinkedIn® Page
www.linkedin.com
5,388 employees on LinkedIn®
Alloy Navigator
(93)4.8 out of 5
13th Easiest To Use in Service Desk software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Alloy Navigator is an AI-powered IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, networ

    Users
    No information available
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 66% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Alloy Navigator Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Asset Management
    31
    Ease of Use
    30
    Ticket Management
    27
    Ticketing System
    26
    Automation
    20
    Cons
    Learning Curve
    12
    Complex Setup
    11
    Limited Customization
    11
    Setup Difficulty
    10
    Poor Interface Design
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Alloy Navigator features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.7
    9.2
    Ticket Prioritization
    Average: 8.7
    8.9
    Automate Ticket Routing
    Average: 8.7
    8.5
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Alloy Software
    Year Founded
    2002
    HQ Location
    Bloomfield, NJ
    Twitter
    @AlloySoftware
    470 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Alloy Navigator is an AI-powered IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, networ

Users
No information available
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 66% Small-Business
  • 30% Mid-Market
Alloy Navigator Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Asset Management
31
Ease of Use
30
Ticket Management
27
Ticketing System
26
Automation
20
Cons
Learning Curve
12
Complex Setup
11
Limited Customization
11
Setup Difficulty
10
Poor Interface Design
8
View All Pros and Cons
Alloy Navigator features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.7
9.2
Ticket Prioritization
Average: 8.7
8.9
Automate Ticket Routing
Average: 8.7
8.5
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
Alloy Software
Year Founded
2002
HQ Location
Bloomfield, NJ
Twitter
@AlloySoftware
470 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
LogMeIn Resolve
(441)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogMeIn Resolve is a modern unified endpoint management (UEM) platform designed for internal IT teams and managed service providers (MSPs). Built for IT professionals to centralize management and secu

    Users
    • IT Manager
    • IT Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 37% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LogMeIn Resolve Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    53
    Remote Control
    28
    Remote Access
    25
    Remote Support
    24
    Customer Support
    22
    Cons
    Remote Access Issues
    13
    Expensive
    12
    Slow Performance
    12
    Connection Issues
    9
    Technical Issues
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LogMeIn Resolve features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.7
    8.2
    Ticket Prioritization
    Average: 8.7
    8.5
    Automate Ticket Routing
    Average: 8.7
    8.1
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoTo
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    41,422 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    920 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogMeIn Resolve is a modern unified endpoint management (UEM) platform designed for internal IT teams and managed service providers (MSPs). Built for IT professionals to centralize management and secu

Users
  • IT Manager
  • IT Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 37% Small-Business
LogMeIn Resolve Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
53
Remote Control
28
Remote Access
25
Remote Support
24
Customer Support
22
Cons
Remote Access Issues
13
Expensive
12
Slow Performance
12
Connection Issues
9
Technical Issues
9
View All Pros and Cons
LogMeIn Resolve features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.7
8.2
Ticket Prioritization
Average: 8.7
8.5
Automate Ticket Routing
Average: 8.7
8.1
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
41,422 Twitter followers
LinkedIn® Page
www.linkedin.com
920 employees on LinkedIn®
Siit
(25)5.0 out of 5
11th Easiest To Use in Service Desk software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Siit is the modern Service Desk for IT and internal operations teams. Our AI-powered platform streamlines ticketing, automates workflows, and enhances internal efficiency. Seamlessly integrating with

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 64% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Siit Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    19
    Integrations
    13
    Customer Support
    10
    Communication
    9
    Communication Efficiency
    9
    Cons
    Inadequate Reporting
    2
    Inadequate Reporting Features
    2
    Integration Issues
    2
    Connectivity Issues
    1
    Limited Customization
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Siit features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.7
    9.8
    Ticket Prioritization
    Average: 8.7
    10.0
    Automate Ticket Routing
    Average: 8.7
    9.6
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Siit
    Year Founded
    1976
    HQ Location
    Paris, FR
    Twitter
    @siitapp
    33 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    110 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Siit is the modern Service Desk for IT and internal operations teams. Our AI-powered platform streamlines ticketing, automates workflows, and enhances internal efficiency. Seamlessly integrating with

Users
No information available
Industries
  • Computer Software
Market Segment
  • 64% Small-Business
  • 36% Mid-Market
Siit Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
19
Integrations
13
Customer Support
10
Communication
9
Communication Efficiency
9
Cons
Inadequate Reporting
2
Inadequate Reporting Features
2
Integration Issues
2
Connectivity Issues
1
Limited Customization
1
View All Pros and Cons
Siit features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.7
9.8
Ticket Prioritization
Average: 8.7
10.0
Automate Ticket Routing
Average: 8.7
9.6
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
Siit
Year Founded
1976
HQ Location
Paris, FR
Twitter
@siitapp
33 Twitter followers
LinkedIn® Page
www.linkedin.com
110 employees on LinkedIn®
ConnectWise PSA
(514)3.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT serv

    Users
    • President
    • Network Engineer
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 67% Small-Business
    • 27% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ConnectWise is a centralized platform for managing tickets, projects, billing, and customer communications, with integration capabilities with other products and tools.
    • Users frequently mention the product's robust features, automation capabilities, and its ability to integrate with other apps, reducing manual work and improving overall efficiency.
    • Reviewers experienced a steep learning curve, outdated and cluttered interface, slow support response times, and lack of clarity in documentation for complex configurations.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ConnectWise PSA Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    35
    Integration
    19
    Feature Richness
    15
    Integrations
    14
    Customer Support
    13
    Cons
    Learning Curve
    23
    Poor Customer Support
    16
    Complex Usability
    15
    Missing Features
    12
    Performance Issues
    10
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ConnectWise PSA features and usability ratings that predict user satisfaction
    7.4
    Has the product been a good partner in doing business?
    Average: 8.7
    7.3
    Ticket Prioritization
    Average: 8.7
    7.6
    Automate Ticket Routing
    Average: 8.7
    6.5
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ConnectWise
    Year Founded
    1982
    HQ Location
    Tampa, FL
    Twitter
    @ConnectWise
    14,942 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,473 employees on LinkedIn®
    Phone
    800-671-6898
Product Description
How are these determined?Information
This description is provided by the seller.

ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT serv

Users
  • President
  • Network Engineer
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 67% Small-Business
  • 27% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ConnectWise is a centralized platform for managing tickets, projects, billing, and customer communications, with integration capabilities with other products and tools.
  • Users frequently mention the product's robust features, automation capabilities, and its ability to integrate with other apps, reducing manual work and improving overall efficiency.
  • Reviewers experienced a steep learning curve, outdated and cluttered interface, slow support response times, and lack of clarity in documentation for complex configurations.
ConnectWise PSA Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
35
Integration
19
Feature Richness
15
Integrations
14
Customer Support
13
Cons
Learning Curve
23
Poor Customer Support
16
Complex Usability
15
Missing Features
12
Performance Issues
10
View All Pros and Cons
ConnectWise PSA features and usability ratings that predict user satisfaction
7.4
Has the product been a good partner in doing business?
Average: 8.7
7.3
Ticket Prioritization
Average: 8.7
7.6
Automate Ticket Routing
Average: 8.7
6.5
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
ConnectWise
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
14,942 Twitter followers
LinkedIn® Page
www.linkedin.com
3,473 employees on LinkedIn®
Phone
800-671-6898
SysAid
(731)4.5 out of 5
Optimized for quick response
4th Easiest To Use in Service Desk software
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Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operationa

    Users
    • IT Manager
    • System Administrator
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 60% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SysAid Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    42
    Customer Support
    34
    Features
    29
    Ticket Management
    27
    Automation
    26
    Cons
    Missing Features
    14
    Steep Learning Curve
    11
    Limited Customization
    10
    Clunky Interface
    9
    Complex Setup
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SysAid features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.7
    8.9
    Ticket Prioritization
    Average: 8.7
    9.0
    Automate Ticket Routing
    Average: 8.7
    8.5
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SysAid
    Company Website
    Year Founded
    2002
    HQ Location
    Toronto, Canada
    Twitter
    @sysaid
    9,667 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    234 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operationa

Users
  • IT Manager
  • System Administrator
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 60% Mid-Market
  • 29% Enterprise
SysAid Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
42
Customer Support
34
Features
29
Ticket Management
27
Automation
26
Cons
Missing Features
14
Steep Learning Curve
11
Limited Customization
10
Clunky Interface
9
Complex Setup
9
View All Pros and Cons
SysAid features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.7
8.9
Ticket Prioritization
Average: 8.7
9.0
Automate Ticket Routing
Average: 8.7
8.5
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
SysAid
Company Website
Year Founded
2002
HQ Location
Toronto, Canada
Twitter
@sysaid
9,667 Twitter followers
LinkedIn® Page
www.linkedin.com
234 employees on LinkedIn®
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