# Siit Reviews **Vendor:** Siit **Category:** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents) **Average Rating:** 5.0/5.0 **Total Reviews:** 29 ## About Siit Siit is the modern Service Desk for IT and internal operations teams. Our AI-powered platform streamlines ticketing, automates workflows, and enhances internal efficiency. Seamlessly integrating with existing tools, Siit eliminates complexity, accelerates resolution times, and transforms internal support into a strategic advantage. ## Siit Pros & Cons **What users like:** - Users value the **ease of use** of Siit, enhancing support efficiency and employee experience through a simple interface. (19 reviews) - Users value the **seamless Slack integration** of Siit, enhancing collaboration and automating support requests effectively. (13 reviews) - Users value the **efficient customer support** provided by Siit, simplifying requests and improving overall employee experience. (10 reviews) - Users value the **efficient communication** through Siit, enhancing support interactions and simplifying internal processes significantly. (9 reviews) - Users appreciate the **communication efficiency** of Siit, enhancing internal collaboration and streamlining request management seamlessly. (9 reviews) - Efficiency (9 reviews) - Features (9 reviews) - Easy Integrations (7 reviews) - Management Efficiency (7 reviews) - AI Integration (6 reviews) **What users dislike:** - Users note the **inadequate reporting** in Siit, wishing for more analytics to improve support operations. (2 reviews) - Users find the **inadequate reporting features** of Siit limit their ability to gain essential support insights. (2 reviews) - Users suggest that Siit has **integration issues** with onboarding resources and desire support for more platforms like Google Drive. (2 reviews) - Users find that the **connectivity issues** can hinder the performance of the Siit application significantly. (1 reviews) - Users note the **limited customization** options in Siit, wishing for more flexibility in personalizing their experience. (1 reviews) - Limited Integration (1 reviews) - Onboarding Issues (1 reviews) - Performance Issues (1 reviews) - Poor Reporting (1 reviews) - Technical Issues (1 reviews) ## Siit Reviews ### 1. AI works well with our Notion knowledge base **Rating:** 5.0/5.0 stars **Reviewed by:** Gatien D. | IT support, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Siit?** We have a pretty mature Notion setup and the AI agent points at it instead of trying to be smart. Answers actually link back to the doc the answer came from which means people start trusting it. About a third of our usual VPN and SSO questions never reach me anymore. Took a couple of weeks of pruning old pages to get there but worth it. **What do you dislike about Siit?** Notion sync isn’t real time. New pages take a while to be searchable by the agent. If we ship a fresh runbook in the morning the AI doesn’t know about it until later that day. **What problems is Siit solving and how is that benefiting you?** it helped me to deploy AI for my entire company and reduce the volume of request my team used to receive ### 2. Good fit if your company runs on Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Callista R. | It ops, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Siit?** Most of our company lives in Teams not Slack and finding a help desk tool that actually treats Teams as a first class citizen was harder than expected. Siit isn’t a Slack tool with a Teams skin. Forms render properly inside the chat and approvals happen right in the thread. Nobody gets kicked out to a portal. We’re 500 people across 3 countries and adoption was almost instant. **What do you dislike about Siit?** The mobile experience in Teams is rough. Forms collapse weirdly on iOS and notifications sometimes show up twice. Most of my agents just wait until they’re at a laptop. Web and desktop are fine. **What problems is Siit solving and how is that benefiting you?** Siit is resolving my internal ticketing. ### 3. Worked better for us than Freshservice did **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan M. | IT manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Siit?** We were on Freshservice for about 3 years and the portal felt like nobody used it. Tickets came in by email or someone tapping you on Slack. Switched to Siit last September and within a month most requests came in through the actual product. Our team is 4 people for 350 employees and we finally have real ticket data instead of guessing. **What do you dislike about Siit?** The reporting is decent for ticket volume but custom dashboards feel limited. I wanted to slice resolution time by department and ended up exporting to a sheet. Probably fine for smaller teams but we’d outgrown it pretty quick. **What problems is Siit solving and how is that benefiting you?** IT support ### 4. Helps get laptops ready before new hires start **Rating:** 5.0/5.0 stars **Reviewed by:** Arnaud R. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Siit?** Help me to manage my devices for my company **What do you dislike about Siit?** The link between offer date and laptop order depends on your HRIS firing the right webhook. If a recruiter changes a start date late the order doesn’t always shift. We’ve had a couple of laptops arrive a week late. **What problems is Siit solving and how is that benefiting you?** Used to be a Slack thread between me IT and the office about which laptop is going to which new hire. ### 5. Transforming My Daily Work Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Mickael B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2024 **What do you like best about Siit?** I have been using SIIT for a while now, and it has significantly improved my daily work experience. This software is incredibly simple to use and extremely useful. The AI works exceptionally well and is very intuitive. With SIIT, I no longer have to wait for days to get a response from HR, nor do I need to bother them with every little question. The tools are well-connected, and I can conveniently use it through Slack or Teams. I would like to commend the team behind SIIT for their outstanding work. This software has truly made a difference in my daily workflow. **What do you dislike about Siit?** Since it’s a SaaS application, a stable internet connection is required, which can be a drawback if you experience connectivity issues. **What problems is Siit solving and how is that benefiting you?** Reduces HR Response Time: Eliminates the long wait times for responses from HR by providing instant answers through the AI. Decreases HR Workload: Minimizes the need to contact HR for routine questions, allowing them to focus on more complex tasks. Improves Employee Productivity: By offering quick support and answers, it allows employees to stay focused on their work without unnecessary interruptions. Centralizes Support Tools: Connects various support tools in one platform, streamlining the process of getting help and information. Offers Intuitive User Experience: Provides a user-friendly and intuitive interface that makes it easy for employees to navigate and use. Ensures Consistent Support: Delivers consistent and accurate information through its AI, ensuring all employees receive the same level of support. Saves Time: Reduces the time spent searching for information or waiting for help, allowing employees to be more efficient. ### 6. Upgrading Sales operation with Siit **Rating:** 5.0/5.0 stars **Reviewed by:** Ruben G. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2023 **What do you like best about Siit?** At crew, implementing Siit to provide AI support in Slack has been a tremendous success. The ease of setting it up and integrating it into our existing workflows has significantly improved the sales team’s efficiency. Siit’s AI capabilities, coupled with the ability to access our knowledge base directly in Slack, ensures that our sales team receives automatic answers promptly. This has not only streamlined our support processes but has also empowered our sales representatives to provide quicker and more accurate responses to customer inquiries. Siit has truly become an indispensable tool for enhancing our sales support. **What do you dislike about Siit?** I have not encountered any issues or dislikes with Siit. The implementation process was smooth. The entire sales team has embraced Siit. **What problems is Siit solving and how is that benefiting you?** Siit is addressing the challenge of providing quick and accurate support to our sales team. The integration of AI in Slack ensures that our team can access relevant information seamlessly, resulting in faster response times and improved customer interactions. ### 7. The Efficiency Game-Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Léonard H. | Co-founder & CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Siit?** As the CTO at Topo, what impresses me the most about Siit is its ability to centralize and streamline the handling of employee requests. The platform's intuitive interface allows for easy management of IT inquiries, which previously inundated me via Slack, distracting from my core responsibilities. Now, requests are neatly organized, prioritized, and can be addressed systematically, which has markedly boosted my productivity and allowed me to focus on strategic initiatives. The clarity and convenience Siit provides have become indispensable for daily operations. **What do you dislike about Siit?** The only hiccup I've encountered with Siit is not so much a flaw in the platform, but rather a challenge on our end—finding the time to extend its benefits across other departments at Topo. Siit has been a game-changer for IT request management, and I am eager to see it applied to other areas like HR and operations. The platform has the potential to streamline workflows company-wide, and the only regret is not having implemented it more broadly yet. **What problems is Siit solving and how is that benefiting you?** Siit tackles the multifaceted problem of managing and responding to employee requests that can disrupt a CTO's workflow. By creating a dedicated hub for these inquiries, Siit allows me to maintain focus on my primary tasks without the constant interruption of ad-hoc requests via disparate communication channels. This organization leads to a more efficient allocation of my time, prioritizing critical issues and addressing them in a timely manner. For Topo, this means not only improved operational efficiency but also enhanced employee satisfaction as their issues are resolved swiftly and systematically. The benefit is two-fold: it streamlines internal processes and amplifies our team's ability to deliver exceptional work without getting bogged down by administrative overhead. ### 8. Easy sales ops requests **Rating:** 5.0/5.0 stars **Reviewed by:** Vincent G. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Siit?** In the past, dealing with tickets was a cumbersome process with Jira, but Siit has revolutionized the way we submit requests. The integration with Slack is a game-changer. Now, I can submit any request directly within Slack, making the entire process seamless and user-friendly. Sales Ops has truly listened to our needs and concerns, creating a system that simplifies our internal processes, making our lives as sales significantly easier. **What do you dislike about Siit?** While Siit has streamlined our request process significantly, the speed of resolution could be improved especially when escalated to admins. Although the AI is incredibly helpful, certain complex issues still require manual intervention, which can cause a slight delay in response times. **What problems is Siit solving and how is that benefiting you?** Siit effectively addresses the challenge of streamlining internal requests for sales. By integrating the request submission process into Slack, Siit eliminates the need for a separate ticketing system, making it effortless for us to submit requests without disrupting our workflow. **Official Response from Anthony Tobelaim:** > Hi there, Thank you for your wonderful review! We're thrilled to hear that you love using Siit and that it has made your sales ops requests easier and more efficient. Your feedback about the integration with Slack and how it has simplified your internal processes means a lot to us. We appreciate your input on the speed of resolution and understand the need for faster responses, especially for escalated issues. We're continually working on improving our system to provide quicker solutions, even for complex issues. Thank you for choosing Siit, and we look forward to continuing to support your team! ### 9. Siit in Slack **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Siit?** It has transformed the way I seek support within the company, and I couldn't be more pleased with the experience. Instead of going through the traditional ticketing system for IT or HR support, the implementation of conversational support directly in Slack is a game-changer. It feels incredibly personal, and the speed at which I can get assistance is impressive. I love not to have to navigate through another tool and the visibility into the resolution ensuring that I'm always in the loop regarding the status of my requests. **What do you dislike about Siit?** Expanding its compatibility to additional departments or AI, connected to other tools like with Confluence, would provide even more flexibility in accessing support and information. **What problems is Siit solving and how is that benefiting you?** The conversational support in Slack is making internal support more accessible and user-friendly. The immediacy of support significantly reduces the resolution time for IT or HR-related inquiries, ensuring that my work is not hampered by delays. What stands out for me, particularly, is the AI functionality. It's a lifesaver for someone like me who prefers asking questions directly rather than sifting through extensive documentation in Confluence. ### 10. Seamless Integration of Help Desk and AI within Slack **Rating:** 5.0/5.0 stars **Reviewed by:** Léna J. | Cyber Security Associate, Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2023 **What do you like best about Siit?** Siit represents a true game-changer when it comes to handling internal requests, thanks to its direct integration into Slack for employees. The flexibility to install the bot in any channel further enhances its usability, and the abundance of automation options has significantly reduced the manual workload for our team. The AI assistant, powered by GPT-4, is truly remarkable! I was pleasantly surprised by how effortlessly it connects to our Notion knowledge base, offering instant and consistent responses to my team's inquiries - all within Slack, once again! Thanks to this AI integration, approximately half of our business-related questions are now addressed automatically through article suggestions and direct answers sourced from various sections of our Notion platform! **What do you dislike about Siit?** Nothing to add about this part. I have no complaints to share about Siit. They've dedicated considerable effort to enhancing roles and permissions, enabling seamless collaboration between my team and other departments while upholding compliance and safeguarding sensitive data. This has proven exceptionally valuable, especially in streamlining our onboarding processes! **What problems is Siit solving and how is that benefiting you?** Siit has effectively tackled several pressing challenges we faced: Diverse Request Sources: We were inundated with requests from various channels, including direct Slack messages, Slack channels, direct emails, and emails to the sales support inbox. This made it quite challenging to streamline these requests for our managers, foster collaboration within the team, and gain insights into the different types of requests we received at the company level. Boosting Business Team Efficiency: Siit has significantly accelerated the efficiency of our business team, allowing us to improve the overall employee experience. Enhanced Productivity: With Siit in place, we've experienced a marked increase in productivity. We can now dedicate more time to high-priority requests without the need to constantly switch between different tools. The overall experience has been exceptional, and our employees feel more valued and heard. Multi-Channel Request Handling: Siit's help desk excels at collecting requests from multiple channels, and it provides advanced analytics that have greatly facilitated our understanding of internal needs and recurring issues within the company. This invaluable data helps us recognize and appreciate the efforts of our team while continually enhancing our service desk and internal support for employees. **Official Response from Anthony Tobelaim:** > Thank you for your review! We're thrilled to hear that Siit has been a game-changer for your team, with seamless integration into Slack and the remarkable AI assistant powered by GPT-4. Your feedback about the AI integration with Notion and the reduction in manual workload is much appreciated. We're glad to have played a role in streamlining your onboarding processes. If you ever have more insights to share or questions in the future, please feel free to reach out. We're here to support you! ### 11. My Ultimate Tool for Efficient Internal Management **Rating:** 5.0/5.0 stars **Reviewed by:** Axel H. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about Siit?** Having experienced numerous platforms, Siit stands out remarkably. The platform’s seamless integration with tools like Slack and Notion has reshaped our approach to internal request management. No longer do we grapple with scattered requests; everything is streamlined and centralized, ensuring quick responses and effective tracking. Siit’s intuitive design feels tailored to our needs, making day-to-day operations not just efficient, but enjoyable. **What do you dislike about Siit?** Frankly, Siit has been a delight. Minor questions that arose initially were swiftly addressed by their proactive team, making my experience near flawless. It feels like they’ve thought of everything. **What problems is Siit solving and how is that benefiting you?** Siit has revolutionized how we handle internal requests. Before its integration, it felt like we were in a maze of endless requests with no clear direction. Now, with Siit’s structured system, every request is clearly visible and easily manageable. This not only improves our operational efficiency but elevates the overall employee satisfaction level. With its automation features and timely suggestions, our team’s productivity has soared. For any organization aiming to bring about an internal transformation, Siit is an essential pick. **Official Response from Anthony Tobelaim:** > Thank you for your outstanding review! We're delighted to hear that Siit has become your ultimate tool for efficient internal management. Your feedback about our seamless integration with Slack and Notion, as well as the streamlined and centralized approach, is greatly appreciated. We're thrilled to have made your experience near flawless, and we're here to support you with any questions or needs that may arise in the future. ### 12. Effortless Employee Support Resolution with Siit **Rating:** 5.0/5.0 stars **Reviewed by:** Hanna R. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2023 **What do you like best about Siit?** Siit's greatest strength lies in its ability to simplify and expedite the resolution of employee requests. The platform streamlines the entire support process, from ticket creation to resolution, allowing our IT and HR teams to efficiently address employee needs. Whether it's a technical issue or an HR-related query, Siit ensures that nothing falls through the cracks. The user-friendly interface and conversational chatbot make it a breeze for employees to seek assistance, ultimately improving their experience. **What do you dislike about Siit?** One area for improvement could be expanding Siit's knowledge base integration beyond Notion and Confluence. While these integrations are valuable, having to connect with Google drive would be great ! **What problems is Siit solving and how is that benefiting you?** it is solving several problems for us. Firstly, it's helping us centralize and manage support requests effectively, reducing the risk of requests slipping through the cracks. Secondly, it has significantly expedited request resolution, which means employees get the help they need faster. And finally Siit's ease of use has improve employees adoption of our tools and their position. **Official Response from Anthony Tobelaim:** > Thank you for your feedback! We're thrilled to hear that Siit has made employee support resolution effortless for you, streamlining the process and improving the experience for your IT and HR teams. Your suggestion to expand Siit's knowledge base integration to Google Drive is valuable, and we appreciate your input. We're continuously looking to enhance our platform, and your feedback is important to us. ### 13. Perfect Onboarding Assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Siit?** Siit has proven to be the perfect assistant during my onboarding process. Coming into a new role with intricate product specificities can be challenging, but Siit made it smooth. Its ability to understand the nuances of our products and processes is unparalleled. I can ask any question, no matter how specific, and receive precise and detailed answers. This level of knowledge accessibility has been invaluable, allowing me to understand the complexities of our products and be more efficient in my work during the critical initial weeks. I also really liked when to be able to contact someone directly when the answer wasn't enough. **What do you dislike about Siit?** While Siit provides excellent answers to my questions, interactive tutorials or simulations could further enhance the onboarding experience, offering a comprehensive and immersive learning environment for new employees. Also, I have heard that even people still continue to use it for all internal requests so excited to see how it could work for me. **What problems is Siit solving and how is that benefiting you?** Siit effectively addresses the challenges of a complex informations in the company. By providing instant and accurate responses tailored to our specific products, Siit significantly reduces the learning curve for me. The ability to ask any question, no matter how intricate, has boosted my confidence and efficiency, enabling me to integrate seamlessly into the team and contribute meaningfully to our projects. It erased the fear of asking in my first days. **Official Response from Anthony Tobelaim:** > Thank you for your positive feedback! We're thrilled to hear that Siit has been the perfect assistant during your onboarding process and has provided you with precise and detailed answers to your questions. ### 14. Siit Simplifies Employee Support and HR Management **Rating:** 5.0/5.0 stars **Reviewed by:** Loreleï B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Siit?** Siit significantly streamlines our employee support processes at Zenchef. Its integration with Slack proves invaluable in simplifying request submissions. As an HR manager, I find this particularly advantageous. My team has saved a lot of time (end of the numerous Slack messages with daily requests), everything is centralized now and I have access to the requests and can have statistics. Siit efficiently manages requests, facilitating prompt resolution of employee queries. The integration with our Notion knowledge base ensures employees have access to relevant articles, further enhancing our HR support efficiency and overall employee experience. We also greatly appreciate the support provided by Siit's team during our internal deployment - great communication and availability. **What do you dislike about Siit?** While we're still in the process of fully implementing the product, we haven't encountered any issues or concerns thus far. Siit has been meeting our expectations effectively. **What problems is Siit solving and how is that benefiting you?** Our HR team was looking for a tool to solve HR support. Siit has improved our approach to handle employee requests, making it more streamlined and responsive. It has addressed these challenges and greatly benefited our HR team by enhancing our support operations and employee experience. **Official Response from Anthony Tobelaim:** > Hey Loreleî Thank you for your feedback! We're delighted to hear that Siit has significantly streamlined your employee support processes at Zenchef and that the integration with Slack has been invaluable. We love working with the Zenchef team and are glad to build a long and trustworthy relationship with you. If you have any more insights or questions in the future, please feel free to reach out. We're here to support you! ### 15. Seamless onboarding experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Siit?** Siit played a pivotal role in my onboarding process. As a newcomer, I had numerous requests, and Siit provided an easy and efficient way to ask them. The Slack app and AI chatbot made it incredibly simple to seek clarification on various aspects of the company without the hassle of approaching different people. This streamlined communication not only saved me valuable time but also helped me quickly grasp the company’s processes and culture. Siit’s approach to onboarding is revolutionary, especially for someone like me who arrived without knowing anyone. **What do you dislike about Siit?** I have had a positive experience with Siit so far, but I believe there could be further improvements in terms of integrating additional onboarding resources. **What problems is Siit solving and how is that benefiting you?** Siit effectively addresses the challenges of employee requests and knowledge transfer. By providing a platform where I can ask questions easily, Siit reduced the anxiety associated with starting a new job. Unlike my previous experience in a company that solely relied on tickets, Siit’s interactive approach fosters engagement and encourages open communication. **Official Response from Anthony Tobelaim:** > Thank you for your feedback! We're thrilled to hear that Siit played a pivotal role in your onboarding process and provided you with an easy and efficient way to seek information and clarification. Your suggestion for further improvements in integrating additional onboarding resources is valuable, and we appreciate your input. We're committed to enhancing our onboarding process and providing a comprehensive experience. ### 16. Request Management for Procurement in Slack **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandre S. | Chief Financial Officer and Board Member, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Siit?** As the CFO, Siit has been a great asset in managing various requests, particularly in the area of expenses & procurement. The ease of tracking and handling expense-related matters within Siit has significantly streamlined our financial operations. I appreciate how Siit empowers us to stay compliant and maintain a precise record of all financial transactions. **What do you dislike about Siit?** I have found Siit to be an invaluable tool for expense management, and I don't have any dislikes to report. **What problems is Siit solving and how is that benefiting you?** Siit has resolved the issue of procurement management. It has provided a structured and organized way to handle expenses, ensuring that we can quickly process and track them. This has improved our overall financial processes, compliance, and our ability to keep thorough and easily accessible records. **Official Response from Anthony Tobelaim:** > Thank you for your feedback! We're thrilled to hear that Siit has been a great asset for managing expense and procurement requests, streamlining your financial operations, and maintaining compliance. ### 17. HR Request in M.Teams ! Loved by the Whole Team! **Rating:** 5.0/5.0 stars **Reviewed by:** Mathilde C. | Responsable e-commerce, catégorie Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2023 **What do you like best about Siit?** Every member of my team loves this product! The best thing about Siit is how easy it integrates with Microsoft Teams. The integration has made it incredibly easy for our team to log and manage HR requests, fostering a truly efficient and collaborative workflow. The user experience is really cool, and the ability to provide personalized responses based on our Lucca has taken our employee experience to a whole new level. Siit has transformed how we handle HR requests and improved our overall HR operations. **What do you dislike about Siit?** All good so far. It has exceeded our expectations. Very happy with the results. **What problems is Siit solving and how is that benefiting you?** Big challenge of handling employee HR requests. With Siit integrated into Microsoft teams we can quickly track and resolved team members request. We are saving a lot of time and it is a must have for compliance. **Official Response from Anthony Tobelaim:** > Thank you for your feedback! We're delighted to hear that Siit has been loved by your whole team and that the integration with Microsoft Teams has made HR request management easy and efficient. We're thrilled that Siit has exceeded your expectations and improved your HR operations. If you ever have more insights to share or questions in the future, please feel free to reach out. We're here to support you! ### 18. Best employee Support ! Made easy with Lucca and Siit integration **Rating:** 5.0/5.0 stars **Reviewed by:** Michael S. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2023 **What do you like best about Siit?** We have recently connected Lucca with Siit. The synchronization of employee data ensures that data is accurate and live. The integration with Slack streamlines request submission and we use everyday the article suggestion feature. Siit has boosted our support efficiency and improved the employee satisfaction. **What do you dislike about Siit?** I will say more customization options for workflow processes could enhance its versatility. **What problems is Siit solving and how is that benefiting you?** Our main issue was to have nowhere for employee to submit HR requests and properly track it. As we were growing Explore we needed to find the right service desk to hand it the right way. **Official Response from Anthony Tobelaim:** > Thank you for your feedback! We're thrilled to hear that the integration of Lucca with Siit has boosted your support efficiency and improved employee satisfaction. Your suggestion for more customization options for workflow processes is valuable, and we appreciate your input. We're continuously working on enhancing our platform to provide even more versatility. ### 19. Knowledge accessibility in Slack **Rating:** 5.0/5.0 stars **Reviewed by:** Moïse E. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about Siit?** Siit has improved our internal support processes when we've connected the Notion integration. The AI-driven article suggestion feature from our Notion articles is amazing , making it easier for employees to find relevant information. It has streamlined our support operations and improved our ability to provide timely assistance to every employees. **What do you dislike about Siit?** Product great ! There is room for further customization and advanced reporting features. **What problems is Siit solving and how is that benefiting you?** It was hard for employees to find the right information in our knowledge base - They had to go through the entire Wiki to find the relevant information for them. **Official Response from Anthony Tobelaim:** > Thank you for your feedback! We're thrilled to hear that Siit, with the Notion integration, has improved your internal support processes and streamlined your operations. ### 20. Siit has revolutionized our approach to IT support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Siit?** By leveraging Slack as our primary communication platform, Siit has provided a seamless and convenient channel for employees to seek help, resulting in higher satisfaction rates for our IT support services. Additionally, Siit empowers us to create customized request forms, simplifying the process for employees to submit equipment and other related requests. One of the key advantages of Siit is its conversation-focused approach, enabling us to address IT support issues promptly and in a collaborative manner. Our team can easily collaborate and share curated solutions (Answers) with employees, facilitating quick resolution of their IT challenges. Overall, Siit has elevated our IT support capabilities, enabling us to deliver a superior level of service and support to our employees. We highly recommend Siit to any organization seeking to streamline their IT support processes and enhance employee satisfaction. **What do you dislike about Siit?** Perhaps by adding additional materials and implementing best practices, we can further maximize the value derived from Siit. **What problems is Siit solving and how is that benefiting you?** Siit helps us to answer to employees questions and to manage internal requests such as needs for new computer, tech issues, HR questions related to payroll, days off... **Official Response from Anthony Tobelaim:** > Thank you. We're thrilled to hear that Siit has revolutionized your approach to IT support. ### 21. Efficient request tool for sales teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Siit?** I’ve been using Siit while working in my sales team and it has made creating requests in Slack a very easy and smooth experience. The key thing for me is how it simplifies things for busy people like us. **What do you dislike about Siit?** So far I haven't had any problem. The workflow works very well **What problems is Siit solving and how is that benefiting you?** Siit has helped us to improve our workflow. It's saves us time and headaches because all if our requests are taking care of. At the end it makes us more productive and saves us tons of time. **Official Response from Anthony Tobelaim:** > Thanks, we're glad to know that Siit's workflow is working well for you. If you ever have more insights to share or questions in the future, please don't hesitate to reach out. We're here to support you! ### 22. Siit is essential for managing my HR **Rating:** 5.0/5.0 stars **Reviewed by:** Alexis S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2023 **What do you like best about Siit?** One of the major advantages of Siit is its integration with Slack, which allows us to easily manage requests directly from our communication platform. We can respond to requests more quickly and efficiently, keeping all conversations related to a request in the same place. **What do you dislike about Siit?** It is not yet integrated with Silae, so I have to perform some operations with the accounting firm. **What problems is Siit solving and how is that benefiting you?** I am delighted to share my experience with Siit, the software I use to manage my employees' requests. Since I started using Siit, the request management process has been significantly simplified and optimized. I can easily track requests in real-time and respond to them quickly, which has greatly improved my employees' satisfaction. Moreover, the platform is easy to use, which allowed the whole team to get the hang of it quickly. I highly recommend Siit to any company looking to improve the management of its HR and IT requests. **Official Response from Anthony Tobelaim:** > Thank you for your feedback! We are delighted to learn that Siit is essential for managing your human resources, particularly thanks to its integration with Slack, which simplifies the management of requests. We understand your desire to integrate Siit with Silae, and we appreciate your feedback on this matter. We continue to work on expanding our integrations to offer an even more comprehensive experience. ### 23. Best ticketing application in Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Philippe A. | Ingénieur commercial Grands Comptes SFR Business, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2023 **What do you like best about Siit?** I have been using Siit for few months and i have to say that is the best ticketing experience. Without leaving microsoft teams you can create a ticket to IT teams. **What do you dislike about Siit?** It would be great to integrate it with Microsoft dynamics and have the AI access customer information **What problems is Siit solving and how is that benefiting you?** We wanted to have the entire organisation adopt the right process to reach out the IT teams **Official Response from Anthony Tobelaim:** > Thank you for your review! We're delighted to hear that Siit provides the best ticketing experience within Microsoft Teams, making it easy to create IT tickets without leaving the platform. Your suggestion to integrate Siit with Microsoft Dynamics and provide AI access to customer information is valuable, and we appreciate your input. We're continually working on enhancing our platform, and your feedback is important to us. ### 24. Seamless Slack Integration for IT request **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin F. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2023 **What do you like best about Siit?** Siit slack integration brings support requests into Slack channels, simplifying IT process much more than we expected it. The conversational approach improves ticket resolution and real-time notifications keep support efficient. **What do you dislike about Siit?** Siit could provide more analytics and reporting for better insights into support operations. **What problems is Siit solving and how is that benefiting you?** Siit helped us streamline employee support and enhance the efficiency of our IT and HR teams. Ultimately, I would argue that Siit mainly helped us improve employee satisfaction. **Official Response from Anthony Tobelaim:** > Thanks! We're thrilled to hear that Siit's Slack integration has simplified your IT support process and improved ticket resolution with a conversational approach. Your suggestion for more analytics and reporting is valuable, and we appreciate your input. We're continually looking to enhance our platform and provide better insights into support operations. ### 25. This tool is fantastic! **Rating:** 5.0/5.0 stars **Reviewed by:** Jérémy M. | Senior Full Stack Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2023 **What do you like best about Siit?** I have been using Siit for a while now, and I must say, it has been a fantastic experience. What I like best about Siit is how easy it is to create and manage tickets. The user-friendly interface and intuitive design make the whole process seamless. **What do you dislike about Siit?** No dislikes! I had several questions but their team is very supporting **What problems is Siit solving and how is that benefiting you?** managing all internal requests and help us prioritize IT issues. **Official Response from Anthony Tobelaim:** > Thank you for your kind words! We're thrilled to know that Siit has provided you with a fantastic experience, particularly in the ease of creating and managing tickets. Your satisfaction is important to us, and we're here to ensure that your experience with Siit continues to be excellent ### 26. Migrated from Halp to Siit **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2023 **What do you like best about Siit?** We used Halp for years before Atlasian has acquired it. Since then I was looking for a good alternative, we found it with Siit. The Slack intégration is so powerful and the AI bot is very cool. I will recommand it to any company who is looking to automate its ticketing system in Slack **What do you dislike about Siit?** Nothing to dislike but would love an intégration with Google Drive **What problems is Siit solving and how is that benefiting you?** Looking for a ticketing system in Slack to replace Halp ### 27. Efficient Employee Helpdesk on Slack - Empowering internal process **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2023 **What do you like best about Siit?** We love using Siit in Slack! The integration has made it incredibly convenient for our teams to stay on top of employee requests. The integration with Confluence ensures that we have access to up-to-date knowledge base articles, facilitating efficient problem-solving. **What do you dislike about Siit?** so far so good, i love it I like how ofter the product release are done! A lot of investment iss pushed on innovation! Cannot wait to see the next features! Go siit **What problems is Siit solving and how is that benefiting you?** One of the significant problems Siit solves is the management of employee requests. With Siit integrated into Slack, our teams can effortlessly stay on top of incoming requests, ensuring that no request goes unresolved. The ease of use of Siit within Slack have transformed our employee support system, enabling us to provide efficient assistance. **Official Response from Anthony Tobelaim:** > Thank you for your feedback! Siit is designed to change the way support is provided, and it's wonderful to hear that your team can now work together seamlessly to deliver fast and effective IT solutions. The Slack integration has indeed been a game-changer. If you ever need further assistance or insights to share, please don't hesitate to reach out. We're here to support you! ### 28. Employee-centric software **Rating:** 5.0/5.0 stars **Reviewed by:** Tania K. | Co-founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2023 **What do you like best about Siit?** Super easy to set-up, manage and roll-out internally. Removed all the clutter from Slack/email, improved internal communiations and better prioritise urgent HR requests. **What do you dislike about Siit?** So far our experience has been stellar and the feedback from the team is great. **What problems is Siit solving and how is that benefiting you?** Siit has improved our operation ! With easy integration with Slack and Notion, we can manage all requests in one place and save time with automated article suggestions. We highly recommend Siit for any business looking to simplify and improve their internal processes. **Official Response from Anthony Tobelaim:** > Thank you ! We're thrilled to hear that Siit is making a positive impact on your internal communications and HR request prioritization. ### 29. Siit has completely changed the way we support our employees **Rating:** 5.0/5.0 stars **Reviewed by:** Jérémie N. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2023 **What do you like best about Siit?** Our team can now seamlessly work together on support requests, providing fast and effective solutions to IT issues. The Slack integration has been a game-changer, allowing us to deliver an exceptional level of service to our employees. **What do you dislike about Siit?** For the moment and after several weeks of use, everything is ok. **What problems is Siit solving and how is that benefiting you?** Employees can now have follow-ups on support requests. It's a big help on a day to day management point of view. **Official Response from Anthony Tobelaim:** > We're thrilled to hear that Siit has transformed the way you support your employees! The ability to collaborate seamlessly on support requests is a crucial aspect of our platform. We're delighted that the Slack integration has been a game-changer for you, enabling exceptional service delivery. If you ever have more to share or questions in the future, please feel free to reach out. We're here to support you! - [View Siit pricing details and edition comparison](https://www.g2.com/products/siit/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A39%3A21+-0500&secure%5Bsession_id%5D=99f4b2af-4235-4af8-bc4f-c7c2b6a4e95a&secure%5Btoken%5D=8a901347139d92648dc36b3974675e1ae539a96c3f337bee95f47aece63b8ae1&format=llm_user) ## Siit Integrations - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) ## Siit Features **Administration** - Change Management - Asset Management - Reports & Analytics **Customization** - Customization - HR Integrations **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Automation - AI IT Agents** - Document Processing - Feedback Collection **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Service Desk** - Help Desk - Incident Reports - Process Workflow **HR Content** - Knowledge Management - Content Delivery - Document Management **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information **Generative AI** - AI Text Generation **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Reporting** - Dashboards - Time Tracking - Surveys **Logistics** - Security - Employee Portal - AI **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Management** - System Integration - Alerting - Reporting **Generative AI** - AI Text Generation **IT Ticket Management - AI IT Agents** - Ticket Status Updates - SLA Monitoring - Ticket Categorization - Ticket Assignment - Automated Ticket Creation **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Management** - Ticketing Platform - Single Sign-On - Business Process Management - Self-Service - Dashboard & Reporting **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Generative AI** - AI Text Generation **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top Siit Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,281 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,100 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,680 reviews)