Great control over your customers installations, insight on all security related aspects. Review collected by and hosted on G2.com.

Inconsistent interface with issues that take months to fix. And be sure to understand Kaseya no longer develops or really supports the old VSA 9.5 product. Even the new VSA 10 product will be discontinued, all focus will go to Datto RMM. Review collected by and hosted on G2.com.

I use Kaseya VSA mainly for remote monitoring and management of devices and IT systems. I appreciate its remote management and automation features, which make it really easy to monitor devices, push updates, and fix issues without needing physical access. This saves a lot of time and makes IT management much more efficient. The remote management features let me access and troubleshoot devices from anywhere, which is especially valuable when managing multiple systems. The automation side is a big plus since routine tasks like software updates, patch management, and maintenance can run automatically, letting the IT team focus on bigger issues. Review collected by and hosted on G2.com.

Honestly, with Kaseya VSA, the biggest issue is that the interface can feel outdated and a bit complicated, especially for new users. There are a lot of features, which is powerful, but it also makes navigation and setup more confusing than it should be. Another thing is that some automations and configurations take time to set up properly, and troubleshooting can sometimes feel more technical than expected. I’ve also noticed occasional performance issues or delays, especially when managing larger environments, and customer support response times could definitely be better. Review collected by and hosted on G2.com.

The UI is easy to use and to find what you are looking for. The onboarding of PCs is simple are there are multiple ways to add the devices. The integration between VSA and IT Glue were good and brought all of the details across as expected.

The Performance was good, this would detect the devices on or offline fairly quickly and the use of the command line / powershell from the dashboard was very helpful.

The ability to creates tasks or shortcuts to run commands was also helpful. Review collected by and hosted on G2.com.

When connecting onto a machine this would often lose connection if you tried logging into a different user and would restart the session.

The RDP sessions I found would often struggle to connect.

If you wish to create reports you could only use the available templates which were limited. Review collected by and hosted on G2.com.

I really appreciate how Kaseya VSA allows us to manage more endpoints with fewer technicians, driving efficiency. I like the efficiency it creates for our technicians. I also enjoy being able to interact with certain aspects of the machine, like the command shell or registry, without having to connect in a remote control scenario. Additionally, the initial setup of Kaseya VSA was easy. Review collected by and hosted on G2.com.

Kaseya VSA is a dying platform. We are still on 9.5 and they are only making security releases at this point. The software is no longer having developed features. Review collected by and hosted on G2.com.

The best thing I can say about them is my contract is almost over, HORRIBLE support and they out source 99% of their services. Nothing integrates very well. Only thing that works together is the Kaseya one login. They just want to lock you into a contract and then give "best effort" support. Everything is an onboarding level support. After 2 years I still have to say the same thing to each new support person I talk to .. no backend commication. Review collected by and hosted on G2.com.

Everything. It's basically Salesforce for MSPs. To many feature half built. Review collected by and hosted on G2.com.

Hmmm, it would function sometimes when you needed to use it. Review collected by and hosted on G2.com.

Awful interface and they outsourced as much of their support as possible. Review collected by and hosted on G2.com.

Its been around a long time and is a very polished product. It is affordable, and the bundles I get through Techs Together, lets me keep my overhead low. Review collected by and hosted on G2.com.

I think a complete solution would be nice, from a workstation and server standpoint. If my subscription at a base level included backups both file and image, with patch management and those bells and whistles it would be great. It would let small shops, and one man operations focus more on the work than balancing out which licenses go where. Again Techs Together, does a pretty good job with that. But it isnt quite complete in my opinion. Review collected by and hosted on G2.com.

It has a lot of capabilities, it's very dependable and intuitive to work with. Review collected by and hosted on G2.com.

I would like a way to just open a connection to a server with a click or double click. Right now, we need to select the machine, have the remote connection in favorites, click to connect and click again. Also, another click to close the popup window which shows before the connection to the server opens. As an MSP we connect to dozens of sessions per day and this is a bit cumbersome. Review collected by and hosted on G2.com.

The way it integrates with all the other modules that make the IT day to day tasks seamless. I use it in a mixed environment of Mac and PC. I use it daily to accomplish my IT challenges. Onboarding was very seamless quick and didn't interuppt the work flow of the Staff. They were there every strp of the implentaton to support our onboarding questions. It was very intuitive to start using the product. Review collected by and hosted on G2.com.

VSAX is so expansive on what it can do it can be overwhelming to know where to start as there is a lot of options that aren't right under your finger tips. Review collected by and hosted on G2.com.

I've found the VSA to be extremely helpful to me as a department of one, who handles approximately 30 sites. This helps keep me organized and helps me automate things that I would have to either go onsite for or send detailed instructions for, which would take a lot of time out of my day. I also love that I can keep the OS and software patched automatically, so I no longer need to worry about whether or not the staff is running their necessary updates. Efficiency at its finest! Review collected by and hosted on G2.com.

My first issue early on was finding my way around the interface. It took me some time to figure out where the features I want to use are hiding. Once I got past that learning curve, it was fine. What I really find missing is some sort of file transfer. I'm glad that I can transfer files between myself and remote PCs, but there should be a more direct (for example FTP) method of transferring files to remote PCs without starting a remote session. Review collected by and hosted on G2.com.