--- title: Kaseya VSA Reviews meta\_title: 'Kaseya VSA Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 327 reviews by the users' company size, role or industry to find out how Kaseya VSA works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 327 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- ### Kaseya VSA Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **ease of use** of Kaseya VSA, appreciating the intuitive interface and efficient management tools. [(10 mentions)](https://www.g2.com/products/kaseya-vsa/reviews?filters%5Bsentiment_snippet%5D=1424884&qs=pros-and-cons#reviews) Users value the **automation capabilities** of Kaseya VSA, enhancing IT efficiency and simplifying operations significantly. [(9 mentions)](https://www.g2.com/products/kaseya-vsa/reviews?filters%5Bsentiment_snippet%5D=1422460&qs=pros-and-cons#reviews) Users value the **intuitive interface** of Kaseya VSA, enhancing efficiency and simplifying management in one platform. [(9 mentions)](https://www.g2.com/products/kaseya-vsa/reviews?filters%5Bsentiment_snippet%5D=1422920&qs=pros-and-cons#reviews) Users appreciate the **advanced reporting and automation features** of Kaseya VSA, streamlining IT operations efficiently. [(8 mentions)](https://www.g2.com/products/kaseya-vsa/reviews?filters%5Bsentiment_snippet%5D=1421916&qs=pros-and-cons#reviews) Users find Kaseya VSA's **intuitive interface** enhances their experience, making configuration and management seamless. [(6 mentions)](https://www.g2.com/products/kaseya-vsa/reviews?filters%5Bsentiment_snippet%5D=1424413&qs=pros-and-cons#reviews) Users find the **missing features** in Kaseya VSA hinder its potential compared to competitors like DattoRMM. [(5 mentions)](https://www.g2.com/products/kaseya-vsa/reviews?filters%5Bsentiment_snippet%5D=1422093&qs=pros-and-cons#reviews) Users face frequent **connectivity issues** with Kaseya VSA, including slow loading and occasional website downtime. [(4 mentions)](https://www.g2.com/products/kaseya-vsa/reviews?filters%5Bsentiment_snippet%5D=1422406&qs=pros-and-cons#reviews) Users face **remote access issues** with multiple clicks required for connections, leading to a cumbersome experience. [(4 mentions)](https://www.g2.com/products/kaseya-vsa/reviews?filters%5Bsentiment_snippet%5D=1425156&qs=pros-and-cons#reviews) Users experience **slow performance** with Kaseya VSA, leading to frustration during operations and support delays. [(4 mentions)](https://www.g2.com/products/kaseya-vsa/reviews?filters%5Bsentiment_snippet%5D=1423317&qs=pros-and-cons#reviews) Users experience **connection issues** with Kaseya VSA, finding the process cumbersome and the tool unreliable at times. [(3 mentions)](https://www.g2.com/products/kaseya-vsa/reviews?filters%5Bsentiment_snippet%5D=1425059&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Kaseya VSA ##### 1. Ease of Use Users praise the **ease of use** of Kaseya VSA, appreciating the intuitive interface and efficient management tools. [ See 10 mentions ](https://www.g2.com/products/kaseya-vsa/reviews?filters%5Bsentiment_snippet%5D=1424884&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "KSA Review" What do you like about Kaseya VSA? RMM tools were great, excellent interface & software ease of us / training @ University was extremely beneficial. ![Sheldon M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sheldon M.") SM Sheldon M. Mid-Market (51-1000 emp.) 5.0/5 "Easy to use, makes life easier" What do you like about Kaseya VSA? I have multiple things in one hub and they're pretty easy to use ##### 2. Automation Users value the **automation capabilities** of Kaseya VSA, enhancing IT efficiency and simplifying operations significantly. [ See 9 mentions ](https://www.g2.com/products/kaseya-vsa/reviews?filters%5Bsentiment_snippet%5D=1422460&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "KSA Review" What do you like about Kaseya VSA? RMM tools were great, excellent interface & software ease of us / training @ University was extremely beneficial. SO Solape O. Mid-Market (51-1000 emp.) 5.0/5 "Best ALL in One" What do you like about Kaseya VSA? One of the best things about Kaseya is how they have IT Complete. All in one is really the best way to go. I love how integrated all the software appl ##### 3. User Interface Users value the **intuitive interface** of Kaseya VSA, enhancing efficiency and simplifying management in one platform. [ See 9 mentions ](https://www.g2.com/products/kaseya-vsa/reviews?filters%5Bsentiment_snippet%5D=1422920&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "KSA Review" What do you like about Kaseya VSA? RMM tools were great, excellent interface & software ease of us / training @ University was extremely beneficial. SO Solape O. Mid-Market (51-1000 emp.) 5.0/5 "Best ALL in One" What do you like about Kaseya VSA? One of the best things about Kaseya is how they have IT Complete. All in one is really the best way to go. I love how integrated all the software appl ##### 4. Features Users appreciate the **advanced reporting and automation features** of Kaseya VSA, streamlining IT operations efficiently. [ See 8 mentions ](https://www.g2.com/products/kaseya-vsa/reviews?filters%5Bsentiment_snippet%5D=1421916&qs=pros-and-cons#reviews) See Related User Reviews DA Dimitris A. Mid-Market (51-1000 emp.) 4.5/5 "Very good, some things need polishing but good all around" What do you like about Kaseya VSA? It has a lot of capabilities, it's very dependable and intuitive to work with. ![Saracen .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saracen .") S Saracen . Small-Business (50 or fewer emp.) 5.0/5 "VSA as a PowerTool" What do you like about Kaseya VSA? VSA has been amazing as a power tool for me, I think the way the scripts run seamlessly for me be it CMD or PowerShell, I just love it. ##### 5. Intuitive Users find Kaseya VSA's **intuitive interface** enhances their experience, making configuration and management seamless. [ See 6 mentions ](https://www.g2.com/products/kaseya-vsa/reviews?filters%5Bsentiment_snippet%5D=1424413&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "KSA Review" What do you like about Kaseya VSA? RMM tools were great, excellent interface & software ease of us / training @ University was extremely beneficial. DA Dimitris A. Mid-Market (51-1000 emp.) 4.5/5 "Very good, some things need polishing but good all around" What do you like about Kaseya VSA? It has a lot of capabilities, it's very dependable and intuitive to work with. ### 5 Cons or Disadvantages of Kaseya VSA ##### 1. Missing Features Users find the **missing features** in Kaseya VSA hinder its potential compared to competitors like DattoRMM. [ See 5 mentions ](https://www.g2.com/products/kaseya-vsa/reviews?filters%5Bsentiment_snippet%5D=1422093&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Like having a whole team in the cloud" What do you dislike about Kaseya VSA? My first issue early on was finding my way around the interface. It took me some time to figure out where the features I want to use are hiding. Once ![Robert C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert C.") RC Robert C. Mid-Market (51-1000 emp.) 4.5/5 "Great for automation" What do you dislike about Kaseya VSA? The integrations are nice, but we were told it would be on par with DattoRMM in the K365 package yet last week in an IT Glue webinar, they said DattoR ##### 2. Connectivity Issues Users face frequent **connectivity issues** with Kaseya VSA, including slow loading and occasional website downtime. [ See 4 mentions ](https://www.g2.com/products/kaseya-vsa/reviews?filters%5Bsentiment_snippet%5D=1422406&qs=pros-and-cons#reviews) See Related User Reviews ![Sheldon M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sheldon M.") SM Sheldon M. Mid-Market (51-1000 emp.) 5.0/5 "Easy to use, makes life easier" What do you dislike about Kaseya VSA? The chatbox with the user never works. Invidual computers load extremely slow sometimes DA Dimitris A. Mid-Market (51-1000 emp.) 4.5/5 "Very good, some things need polishing but good all around" What do you dislike about Kaseya VSA? I would like a way to just open a connection to a server with a click or double click. Right now, we need to select the machine, have the remote conne ##### 3. Remote Access Issues Users face **remote access issues** with multiple clicks required for connections, leading to a cumbersome experience. [ See 4 mentions ](https://www.g2.com/products/kaseya-vsa/reviews?filters%5Bsentiment_snippet%5D=1425156&qs=pros-and-cons#reviews) See Related User Reviews DA Dimitris A. Mid-Market (51-1000 emp.) 4.5/5 "Very good, some things need polishing but good all around" What do you dislike about Kaseya VSA? I would like a way to just open a connection to a server with a click or double click. Right now, we need to select the machine, have the remote conne ![Robert C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert C.") RC Robert C. Mid-Market (51-1000 emp.) 4.5/5 "Great for automation" What do you dislike about Kaseya VSA? The integrations are nice, but we were told it would be on par with DattoRMM in the K365 package yet last week in an IT Glue webinar, they said DattoR ##### 4. Slow Performance Users experience **slow performance** with Kaseya VSA, leading to frustration during operations and support delays. [ See 4 mentions ](https://www.g2.com/products/kaseya-vsa/reviews?filters%5Bsentiment_snippet%5D=1423317&qs=pros-and-cons#reviews) See Related User Reviews ![Sheldon M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sheldon M.") SM Sheldon M. Mid-Market (51-1000 emp.) 5.0/5 "Easy to use, makes life easier" What do you dislike about Kaseya VSA? The chatbox with the user never works. Invidual computers load extremely slow sometimes BK Bilal K. Mid-Market (51-1000 emp.) 5.0/5 "Easy to use RMM platform" What do you dislike about Kaseya VSA? On very rare occasions the UI lags, does not offer simple view of computers that are offline for x amount of days ##### 5. Connection Issues Users experience **connection issues** with Kaseya VSA, finding the process cumbersome and the tool unreliable at times. [ See 3 mentions ](https://www.g2.com/products/kaseya-vsa/reviews?filters%5Bsentiment_snippet%5D=1425059&qs=pros-and-cons#reviews) See Related User Reviews DA Dimitris A. Mid-Market (51-1000 emp.) 4.5/5 "Very good, some things need polishing but good all around" What do you dislike about Kaseya VSA? I would like a way to just open a connection to a server with a click or double click. Right now, we need to select the machine, have the remote conne ![Saracen .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saracen .") S Saracen . Small-Business (50 or fewer emp.) 5.0/5 "VSA as a PowerTool" What do you dislike about Kaseya VSA? Sometimes the website is down, one in a month. ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 7/11/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "A solid product will disappear from use" 3/5 What do you like best about Kaseya VSA? Great control over your customers installations, insight on all security related aspects. Review collected by and hosted on G2.com. What do you dislike about Kaseya VSA? Inconsistent interface with issues that take months to fix. And be sure to understand Kaseya no longer develops or really supports the old VSA 9.5 product. Even the new VSA 10 product will be discontinued, all focus will go to Datto RMM. Review collected by and hosted on G2.com. Recommendations to others considering Kaseya VSA: Look at the interface and test their Kaseya Live Connect remote tool and see if that meets your needs. The tool is a bit flaky, so be sure it meets your needs. It sure helps to have some SQL mojo and Powershell tricks up your sleeve. Review collected by and hosted on G2.com. What problems is Kaseya VSA solving and how is that benefiting you? First and foremost we can reach out to any machine, know about it's status, see current issues and be able to log in anytime, anywhere. And with some creative SQL tweaking you can go well beyond what's offered by Kaseya, the information is there, you just have to rearrange it to your liking sometimes. Review collected by and hosted on G2.com. Show More 8/6/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Harsh B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harsh B.") HB Harsh B. Administrator Small-Business (50 or fewer emp.) 5/11/2026 "Powerful Remote Management with a Steep Learning Curve" 4.5/5 What do you like best about Kaseya VSA? I use Kaseya VSA mainly for remote monitoring and management of devices and IT systems. I appreciate its remote management and automation features, which make it really easy to monitor devices, push updates, and fix issues without needing physical access. This saves a lot of time and makes IT management much more efficient. The remote management features let me access and troubleshoot devices from anywhere, which is especially valuable when managing multiple systems. The automation side is a big plus since routine tasks like software updates, patch management, and maintenance can run automatically, letting the IT team focus on bigger issues. Review collected by and hosted on G2.com. What do you dislike about Kaseya VSA? Honestly, with Kaseya VSA, the biggest issue is that the interface can feel outdated and a bit complicated, especially for new users. There are a lot of features, which is powerful, but it also makes navigation and setup more confusing than it should be. Another thing is that some automations and configurations take time to set up properly, and troubleshooting can sometimes feel more technical than expected. I’ve also noticed occasional performance issues or delays, especially when managing larger environments, and customer support response times could definitely be better. Review collected by and hosted on G2.com. What problems is Kaseya VSA solving and how is that benefiting you? I use Kaseya VSA to manage devices remotely, automate updates, and troubleshoot, which saves time and reduces IT workload. It centralizes management, improving efficiency and organization in handling IT operations. Review collected by and hosted on G2.com. Show More 6/7/2026 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 8/6/2026 "VSA - User friendly and good UI" 3.5/5 What do you like best about Kaseya VSA? The UI is easy to use and to find what you are looking for. The onboarding of PCs is simple are there are multiple ways to add the devices. The integration between VSA and IT Glue were good and brought all of the details across as expected. The Performance was good, this would detect the devices on or offline fairly quickly and the use of the command line / powershell from the dashboard was very helpful. The ability to creates tasks or shortcuts to run commands was also helpful. Review collected by and hosted on G2.com. What do you dislike about Kaseya VSA? When connecting onto a machine this would often lose connection if you tried logging into a different user and would restart the session. The RDP sessions I found would often struggle to connect. If you wish to create reports you could only use the available templates which were limited. Review collected by and hosted on G2.com. What problems is Kaseya VSA solving and how is that benefiting you? The ease of pushing out patching to machines and applying commands without having to log onto machines was useful. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SL Shawn L. Senior Systems Administrator Small-Business (50 or fewer emp.) 6/5/2026 "Kaseya VSA: Efficient but Losing Edge" 3/5 What do you like best about Kaseya VSA? I really appreciate how Kaseya VSA allows us to manage more endpoints with fewer technicians, driving efficiency. I like the efficiency it creates for our technicians. I also enjoy being able to interact with certain aspects of the machine, like the command shell or registry, without having to connect in a remote control scenario. Additionally, the initial setup of Kaseya VSA was easy. Review collected by and hosted on G2.com. What do you dislike about Kaseya VSA? Kaseya VSA is a dying platform. We are still on 9.5 and they are only making security releases at this point. The software is no longer having developed features. Review collected by and hosted on G2.com. What problems is Kaseya VSA solving and how is that benefiting you? Kaseya VSA allows us to manage more endpoints with fewer technicians, driving efficiency. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 5/27/2026 "Run - don't walk away from them. Use something else." 0/5 What do you like best about Kaseya VSA? The best thing I can say about them is my contract is almost over, HORRIBLE support and they out source 99% of their services. Nothing integrates very well. Only thing that works together is the Kaseya one login. They just want to lock you into a contract and then give "best effort" support. Everything is an onboarding level support. After 2 years I still have to say the same thing to each new support person I talk to .. no backend commication. Review collected by and hosted on G2.com. What do you dislike about Kaseya VSA? Everything. It's basically Salesforce for MSPs. To many feature half built. Review collected by and hosted on G2.com. What problems is Kaseya VSA solving and how is that benefiting you? Management , Account Management, Support tech. Onboarding Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AP A P. Director Mid-Market (51-1000 emp.) 4/3/2026 "Stay away, NinjaOne is so much stronger." 0/5 What do you like best about Kaseya VSA? Hmmm, it would function sometimes when you needed to use it. Review collected by and hosted on G2.com. What do you dislike about Kaseya VSA? Awful interface and they outsourced as much of their support as possible. Review collected by and hosted on G2.com. What problems is Kaseya VSA solving and how is that benefiting you? I needed an RMM and Kaseya came in at the lowest price. The quality of Kaseya was awful though. Spanning integration was good, no issues with Spanning, but Kaseya was no good. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 invite ![Justin B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin B.") JB Justin B. owner Small-Business (50 or fewer emp.) 3/1/2025 "Very reliable, Best set of vetted features in the industry." 5/5 What do you like best about Kaseya VSA? Its been around a long time and is a very polished product. It is affordable, and the bundles I get through Techs Together, lets me keep my overhead low. Review collected by and hosted on G2.com. What do you dislike about Kaseya VSA? I think a complete solution would be nice, from a workstation and server standpoint. If my subscription at a base evel included backups both file and image, with patch management and those bells and whistles it would be great. It would let small shops, and one man operations focus more on the work than balancing out which licenses go where. Again Techs Together, does a pretty good job with that. But it isnt quite complete in my opnion. Review collected by and hosted on G2.com. What problems is Kaseya VSA solving and how is that benefiting you? keeping my backups, updates, and AV stuff under one roof is nice. I think integrations with Datto could be better, and would really help with that. I am a one man operation and it really helps keep my costs down, and my mind straight having everything (mostly) under one umbrella. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller DA Dimitris A. BCDR Manager Mid-Market (51-1000 emp.) 3/4/2025 "Very good, some things need polishing but good all around" 4.5/5 What do you like best about Kaseya VSA? It has a lot of capabilities, it's very dependable and intuitive to work with. Review collected by and hosted on G2.com. What do you dislike about Kaseya VSA? I would like a way to just open a connection to a server with a click or double click. Right now, we need to select the machine, have the remote connection in favorites, click to connect and click again. Also, another click to close the popup window which shows before the connection to the server opens. As an MSP we connect to dozens of sessions per day and this is a bit cumbersome. Review collected by and hosted on G2.com. What problems is Kaseya VSA solving and how is that benefiting you? We need not only a way to connect to servers remotely but also be alerted for issues, do automations, keep important information about the assets, and most importantly have the way to customize a lot of those as needed. We can do this with Kaseya and it's the main platform we use every day. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller BR Bob R. IT Manager Mid-Market (51-1000 emp.) 3/19/2024 "We use VSAX to boost Efficiency on a Budget" 5/5 What do you like best about Kaseya VSA? The way it integrates with all the other modules that make the IT day to day tasks seamless. I use it in a mixed environment of Mac and PC. I use it daily to accomplish my IT challenges. Onboarding was very seamless quick and didn't interuppt the work flow of the Staff. They were there every strp of the implentaton to support our onboarding questions. It was very intuitive to start using the product. Review collected by and hosted on G2.com. What do you dislike about Kaseya VSA? VSAX is so expansive on what it can do it can be overwhelming to know where to start as there is a lot of options that aren't right under your finger tips. Review collected by and hosted on G2.com. What problems is Kaseya VSA solving and how is that benefiting you? Managing all my IT challenges on a non profit budget. I aa 1 man IT department with 5 location throught Las Vegas area and all the tools that are provided by Kaseya are valuable. Review collected by and hosted on G2.com. Show More 3/3/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 9/5/2024 "Like having a whole team in the cloud" 5/5 What do you like best about Kaseya VSA? I've found the VSA to be extremely helpful to me as a department of one, who handles approximately 30 sites. This helps keep me organized and helps me automate things that I would have to either go onsite for or send detailed instructions for, which would take a lot of time out of my day. I also love that I can keep the OS and software patched automatically, so I no longer need to worry about whether or not the staff is running their necessary updates. Efficiency at its finest! Review collected by and hosted on G2.com. What do you dislike about Kaseya VSA? My first issue early on was finding my way around the interface. It took me some time to figure out where the features I want to use are hiding. Once I got past that learning curve, it was fine. What I really find missing is some sort of file transfer. I'm glad that I can transfer files between myself and remote PCs, but there should be a more direct (for example FTP) method of transferring files to remote PCs without starting a remote session. Review collected by and hosted on G2.com. What problems is Kaseya VSA solving and how is that benefiting you? Organizing, patching, and remote support are all included. It's a "one-stop shop" for a lot of what I need to do on a daily basis and for emergencies. Review collected by and hosted on G2.com. 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