The G2 on Kaseya VSA

Kaseya VSA Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the effective automation features of Kaseya VSA, enhancing workflow tracking and operational efficiency. (16 mentions)

Users value the ease of use of Kaseya VSA, finding setup and management straightforward and efficient. (15 mentions)

Users value the user-friendly remote management features of Kaseya VSA, enhancing network management efficiency and support. (11 mentions)

Users appreciate the ease of remote management with Kaseya VSA, enabling efficient task execution and quick support. (10 mentions)

Users praise the intuitive and integrated user interface of Kaseya VSA, enhancing their overall experience tremendously. (10 mentions)

Users value the efficient patch management automation in Kaseya VSA, enhancing daily operations and integration. (9 mentions)

Users express concerns over missing features, highlighting that many functionalities are unpolished and unreliable. (10 mentions)

Users feel the GUI and menu require improvement, seeking a cleaner interface and more reliable ticket integration. (7 mentions)

Users often face connectivity issues with Kaseya VSA, impacting reliability and confidence in ticket integration. (6 mentions)

Users face remote access issues with Kaseya VSA, complicating support efforts and impacting overall user experience. (5 mentions)

Users report slow performance issues, with lagging UI and a need for a faster interface for better usability. (5 mentions)

Users report feature issues with Kaseya VSA, citing difficulties with browser compatibility and agent installations. (4 mentions)

Users find the learning curve challenging, noting difficulties in setup, usability, and understanding features of Kaseya VSA. (3 mentions)

Top Pros or Advantages of Kaseya VSA

1. Automation

Users value the effective automation features of Kaseya VSA, enhancing workflow tracking and operational efficiency.

See 16 mentions

See Related User Reviews

Scott K.

Small-Business (50 or fewer emp.)

3.5/5

"Good software with great potential, but still a bit buggy"

What do you like about Kaseya VSA?

The Automation feature is very good and works well

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"KSA Review"

What do you like about Kaseya VSA?

RMM tools were great, excellent interface & software ease of us / training @ University was extremely beneficial.

2. Ease of Use

Users value the ease of use of Kaseya VSA, finding setup and management straightforward and efficient.

See 15 mentions

See Related User Reviews

Tyler K.

Mid-Market (51-1000 emp.)

5.0/5

"VSAX Streamlines our IT Department!"

What do you like about Kaseya VSA?

I love how easy the remote management element is to use, as well as pushing out Scripts, creating Workflows, setting up Tasks, etc. It's easy to use,

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"VSA 10 is a Breathe of Fresh Air"

What do you like about Kaseya VSA?

Kaseya is a mature Company, and it has come a long way from being just an RMM Solution. The vision behind the technology and its capabilities are wort

3. Features

Users value the user-friendly remote management features of Kaseya VSA, enhancing network management efficiency and support.

See 11 mentions

See Related User Reviews

Steven John D.

Enterprise (> 1000 emp.)

5.0/5

"Kaseya VSA is very helpful to our company."

What do you like about Kaseya VSA?

Many features like the auditing and other stuffs.

Stephen A.

Mid-Market (51-1000 emp.)

4.5/5

"Out of the many RMM tools that I've used, Kaseya VSA has been the most functional and stable!"

What do you like about Kaseya VSA?

Logical layout. Ease of finding endpoints within each Org. Lots of features and usable endpoint information. Extremely stable.

4. Remote Access

Users appreciate the ease of remote management with Kaseya VSA, enabling efficient task execution and quick support.

See 10 mentions

See Related User Reviews

Tyler K.

Mid-Market (51-1000 emp.)

5.0/5

"VSAX Streamlines our IT Department!"

What do you like about Kaseya VSA?

I love how easy the remote management element is to use, as well as pushing out Scripts, creating Workflows, setting up Tasks, etc. It's easy to use,

Andrew C.

Mid-Market (51-1000 emp.)

4.5/5

"Makes life easier."

What do you like about Kaseya VSA?

I enjoy being able to have access to all my assets no matter where I am at as well as having the ability to patch machines without having to think abo

5. User Interface

Users praise the intuitive and integrated user interface of Kaseya VSA, enhancing their overall experience tremendously.

See 10 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"VSA 10 is a Breathe of Fresh Air"

What do you like about Kaseya VSA?

Kaseya is a mature Company, and it has come a long way from being just an RMM Solution. The vision behind the technology and its capabilities are wort

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"KSA Review"

What do you like about Kaseya VSA?

RMM tools were great, excellent interface & software ease of us / training @ University was extremely beneficial.

6. Patch Management

Users value the efficient patch management automation in Kaseya VSA, enhancing daily operations and integration.

See 9 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"VSA 10 is a Breathe of Fresh Air"

What do you like about Kaseya VSA?

Kaseya is a mature Company, and it has come a long way from being just an RMM Solution. The vision behind the technology and its capabilities are wort

Andrew C.

Mid-Market (51-1000 emp.)

4.5/5

"Makes life easier."

What do you like about Kaseya VSA?

I enjoy being able to have access to all my assets no matter where I am at as well as having the ability to patch machines without having to think abo

Top Cons or Disadvantages of Kaseya VSA

1. Missing Features

Users express concerns over missing features, highlighting that many functionalities are unpolished and unreliable.

See 10 mentions

See Related User Reviews

Tyler K.

Mid-Market (51-1000 emp.)

5.0/5

"VSAX Streamlines our IT Department!"

What do you dislike about Kaseya VSA?

Would love to see additional integrations with BMS like being able to add all of our custom fields, sub-categories, etc. The Ticket integration, at ti

Blake T.

Small-Business (50 or fewer emp.)

1.0/5

"Half finished and buggy"

What do you dislike about Kaseya VSA?

Very unpolished, lots of features just don't work. Support is terrible, we have tickets open that are 6+ years old that have not been resolved.

2. Improvement Needed

Users feel the GUI and menu require improvement, seeking a cleaner interface and more reliable ticket integration.

See 7 mentions

See Related User Reviews

Tyler K.

Mid-Market (51-1000 emp.)

5.0/5

"VSAX Streamlines our IT Department!"

What do you dislike about Kaseya VSA?

Would love to see additional integrations with BMS like being able to add all of our custom fields, sub-categories, etc. The Ticket integration, at ti

Paul M.

Mid-Market (51-1000 emp.)

5.0/5

"Kaseya"

What do you dislike about Kaseya VSA?

GUI and its menu is something that they need to improve.

3. Connectivity Issues

Users often face connectivity issues with Kaseya VSA, impacting reliability and confidence in ticket integration.

See 6 mentions

See Related User Reviews

Tyler K.

Mid-Market (51-1000 emp.)

5.0/5

"VSAX Streamlines our IT Department!"

What do you dislike about Kaseya VSA?

Would love to see additional integrations with BMS like being able to add all of our custom fields, sub-categories, etc. The Ticket integration, at ti

Bilal K.

Mid-Market (51-1000 emp.)

5.0/5

"Easy to use RMM platform"

What do you dislike about Kaseya VSA?

On very rare occasions the UI lags, does not offer simple view of computers that are offline for x amount of days

4. Remote Access Issues

Users face remote access issues with Kaseya VSA, complicating support efforts and impacting overall user experience.

See 5 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"It is a great program. It makes managing programs a lot easier."

What do you dislike about Kaseya VSA?

I wish we could install a 3 party software that is not on VSAX. I also don't like that we can't remote into end users PCs without them having to autho

Robert C.

Mid-Market (51-1000 emp.)

4.5/5

"Great for automation"

What do you dislike about Kaseya VSA?

The integrations are nice, but we were told it would be on par with DattoRMM in the K365 package yet last week in an IT Glue webinar, they said DattoR

5. Slow Performance

Users report slow performance issues, with lagging UI and a need for a faster interface for better usability.

See 5 mentions

See Related User Reviews

Bilal K.

Mid-Market (51-1000 emp.)

5.0/5

"Easy to use RMM platform"

What do you dislike about Kaseya VSA?

On very rare occasions the UI lags, does not offer simple view of computers that are offline for x amount of days

Monica S.

Small-Business (50 or fewer emp.)

4.0/5

"one of the better solutions in the market"

What do you dislike about Kaseya VSA?

can be less cluttered and a faster interface

6. Feature Issues

Users report feature issues with Kaseya VSA, citing difficulties with browser compatibility and agent installations.

See 4 mentions

See Related User Reviews

Blake T.

Small-Business (50 or fewer emp.)

1.0/5

"Half finished and buggy"

What do you dislike about Kaseya VSA?

Very unpolished, lots of features just don't work. Support is terrible, we have tickets open that are 6+ years old that have not been resolved.

Scott K.

Small-Business (50 or fewer emp.)

3.5/5

"Good software with great potential, but still a bit buggy"

What do you dislike about Kaseya VSA?

The lack of real integration with other Kaseya owned software. Having to create scripts to deploy software does not count as integration!

7. Learning Curve

Users find the learning curve challenging, noting difficulties in setup, usability, and understanding features of Kaseya VSA.

See 3 mentions

See Related User Reviews

Blake H.

Mid-Market (51-1000 emp.)

5.0/5

"Fast, effecient, easy to use"

What do you dislike about Kaseya VSA?

You could have a steep learning curve but it is worth the time spent on learning.

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Like having a whole team in the cloud"

What do you dislike about Kaseya VSA?

My first issue early on was finding my way around the interface. It took me some time to figure out where the features I want to use are hiding. Once

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Justin B.

owner

Small-Business (50 or fewer emp.)

3/1/2025

"Very reliable, Best set of vetted features in the industry."

5/5

What do you like best about Kaseya VSA?

Its been around a long time and is a very polished product. It is affordable, and the bundles I get through Techs Together, lets me keep my overhead low. Review collected by and hosted on G2.com.

What do you dislike about Kaseya VSA?

I think a complete solution would be nice, from a workstation and server standpoint. If my subscription at a base evel included backups both file and image, with patch management and those bells and whistles it would be great. It would let small shops, and one man operations focus more on the work than balancing out which licenses go where. Again Techs Together, does a pretty good job with that. But it isnt quite complete in my opnion. Review collected by and hosted on G2.com.

Dimitris A.

BCDR Manager

Mid-Market (51-1000 emp.)

3/4/2025

"Very good, some things need polishing but good all around"

4.5/5

What do you like best about Kaseya VSA?

It has a lot of capabilities, it's very dependable and intuitive to work with. Review collected by and hosted on G2.com.

What do you dislike about Kaseya VSA?

I would like a way to just open a connection to a server with a click or double click. Right now, we need to select the machine, have the remote connection in favorites, click to connect and click again. Also, another click to close the popup window which shows before the connection to the server opens. As an MSP we connect to dozens of sessions per day and this is a bit cumbersome. Review collected by and hosted on G2.com.

What problems is Kaseya VSA solving and how is that benefiting you?

We need not only a way to connect to servers remotely but also be alerted for issues, do automations, keep important information about the assets, and most importantly have the way to customize a lot of those as needed. We can do this with Kaseya and it's the main platform we use every day. Review collected by and hosted on G2.com.

Bob R.

IT Manager

Mid-Market (51-1000 emp.)

3/19/2024

"We use VSAX to boost Efficiency on a Budget"

5/5

What do you like best about Kaseya VSA?

The way it integrates with all the other modules that make the IT day to day tasks seamless. I use it in a mixed environment of Mac and PC. I use it daily to accomplish my IT challenges. Onboarding was very seamless quick and didn't interuppt the work flow of the Staff. They were there every strp of the implentaton to support our onboarding questions. It was very intuitive to start using the product. Review collected by and hosted on G2.com.

What do you dislike about Kaseya VSA?

VSAX is so expansive on what it can do it can be overwhelming to know where to start as there is a lot of options that aren't right under your finger tips. Review collected by and hosted on G2.com.

Juan Carlos H.

Practice Leader

Computer & Network Security

Mid-Market (51-1000 emp.)

11/20/2025

"Consolidation of Tools and reduce costs"

4.5/5

What do you like best about Kaseya 365 Endpoint?

Great tool to consolidate infrastructure tools and reduce costs. The real value of Kaseya 365 increases dramatically when used with Datto RMM, Datto ERD and RocketCyber. Review collected by and hosted on G2.com.

What do you dislike about Kaseya 365 Endpoint?

The lack of "single pane of glass". It is not completely seamless. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

9/5/2024

"Like having a whole team in the cloud"

5/5

What do you like best about Kaseya VSA?

I've found the VSA to be extremely helpful to me as a department of one, who handles approximately 30 sites. This helps keep me organized and helps me automate things that I would have to either go onsite for or send detailed instructions for, which would take a lot of time out of my day. I also love that I can keep the OS and software patched automatically, so I no longer need to worry about whether or not the staff is running their necessary updates. Efficiency at its finest! Review collected by and hosted on G2.com.

What do you dislike about Kaseya VSA?

My first issue early on was finding my way around the interface. It took me some time to figure out where the features I want to use are hiding. Once I got past that learning curve, it was fine. What I really find missing is some sort of file transfer. I'm glad that I can transfer files between myself and remote PCs, but there should be a more direct (for example FTP) method of transferring files to remote PCs without starting a remote session. Review collected by and hosted on G2.com.

Solape O.

IT Manager

Mid-Market (51-1000 emp.)

3/26/2024

"Best ALL in One"

5/5

What do you like best about Kaseya VSA?

One of the best things about Kaseya is how they have IT Complete. All in one is really the best way to go. I love how integrated all the software applications are and they mesh really well.

It is really easy to use too. Once you complete the thorough onboarding you literally will not have any problems. Review collected by and hosted on G2.com.

What do you dislike about Kaseya VSA?

I have not really seen any downsides yet. We are in a gov cloud environment and they work really well for us! Review collected by and hosted on G2.com.

Robert C.

It Field Services Manager

Mid-Market (51-1000 emp.)

3/3/2025

"Great for automation"

4.5/5

What do you like best about Kaseya VSA?

What I like most about VSA X is how easy it is to automate things with Workflows and Scripts. Review collected by and hosted on G2.com.

What do you dislike about Kaseya VSA?

The integrations are nice, but we were told it would be on par with DattoRMM in the K365 package yet last week in an IT Glue webinar, they said DattoRMM would be getting the local admin rotation, but VSA was not at this time. So they are not living up to their promise here.

The remote desktop tool could use some improvements as it crashes occasionally on Mac. Review collected by and hosted on G2.com.

Gabriela R.

Marketing and Advertising

Small-Business (50 or fewer emp.)

3/2/2025

"My experience with Kaseya VSA has been amazing!"

5/5

What do you like best about Kaseya VSA?

What I like most about Kaseya VSA is that it allows me to manage everything from one place, which is very practical. In addition, its interface is easy to use and it has excellent tools that make the administration much more efficient. They also have good customer service. Review collected by and hosted on G2.com.

What do you dislike about Kaseya VSA?

There's nothing I didn't like about the platform. Review collected by and hosted on G2.com.

Stephen A.

Sr. Systems Analyst

Mid-Market (51-1000 emp.)

3/3/2025

"Out of the many RMM tools that I've used, Kaseya VSA has been the most functional and stable!"

4.5/5

What do you like best about Kaseya VSA?

Logical layout. Ease of finding endpoints within each Org. Lots of features and usable endpoint information. Extremely stable. Review collected by and hosted on G2.com.

What do you dislike about Kaseya VSA?

Support structure is so-so. I do better on my own, than actually trying to reach support. They are not very timely in their responses. The upgrade from VSA9 to VSAX was very painful. I am just glad that it is over. Review collected by and hosted on G2.com.

Argelis H.

Mid-Market (51-1000 emp.)

3/3/2025

"a solution with a great capabilities"

4/5

What do you like best about Kaseya VSA?

for me it is to have all the things together in all in one platform, i can manage endpoints and server patches, i can connect remotely and to set automation tasks for my daily duties. Review collected by and hosted on G2.com.

What do you dislike about Kaseya VSA?

i would like to have a better support, when i open a ticket i have to wait weeks to get the solution. Review collected by and hosted on G2.com.