ConnectWise PSA Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of ConnectWise PSA, appreciating its simple implementation and seamless integration features. (36 mentions)

Users praise the seamless integration of ConnectWise PSA, enhancing their operational efficiency and management capabilities. (21 mentions)

Users value the seamless integrations of ConnectWise PSA, enhancing efficiency and streamlining their operations. (16 mentions)

Users value the feature richness of ConnectWise PSA, benefiting from its all-in-one functionality and strong automation. (15 mentions)

Users value the excellent customer support from ConnectWise PSA, enhancing their overall experience and problem resolution. (13 mentions)

Users find the steep learning curve of ConnectWise PSA challenging, noting complexity and slow interface performance. (24 mentions)

Users express frustration with the poor customer support, citing slow response times and unhelpfulness in resolving issues. (16 mentions)

Users find the complex usability of ConnectWise PSA challenging, citing a steep learning curve and cumbersome interface. (15 mentions)

Users find the missing features, like a lite version and better mobile app, limit ConnectWise PSA's usability. (13 mentions)

Users frequently experience performance issues with ConnectWise PSA, citing slow interface and complicated processes that hinder productivity. (10 mentions)

5 Pros or Advantages of ConnectWise PSA

1. Ease of Use

Users value the ease of use of ConnectWise PSA, appreciating its simple implementation and seamless integration features.

See 36 mentions

See Related User Reviews

Harry Q.

Small-Business (50 or fewer emp.)

5.0/5

"Very good"

What do you like about ConnectWise PSA?

Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such as i

Brian F.

Small-Business (50 or fewer emp.)

5.0/5

"The Most Useful Time and Billing App for Effortless Tracking"

What do you like about ConnectWise PSA?

ConnectWise PSA is the most useful time and billing application. The ease of time tracking is amazing.

2. Integration

Users praise the seamless integration of ConnectWise PSA, enhancing their operational efficiency and management capabilities.

See 21 mentions

See Related User Reviews

Harry Q.

Small-Business (50 or fewer emp.)

5.0/5

"Very good"

What do you like about ConnectWise PSA?

Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such as i

Lance L.

Small-Business (50 or fewer emp.)

5.0/5

"Super Easy Integration with Other Systems"

What do you like about ConnectWise PSA?

Super easy to integrate with other systems

3. Integrations

Users value the seamless integrations of ConnectWise PSA, enhancing efficiency and streamlining their operations.

See 16 mentions

See Related User Reviews

Harry Q.

Small-Business (50 or fewer emp.)

5.0/5

"Very good"

What do you like about ConnectWise PSA?

Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such as i

Lance L.

Small-Business (50 or fewer emp.)

5.0/5

"Super Easy Integration with Other Systems"

What do you like about ConnectWise PSA?

Super easy to integrate with other systems

4. Feature Richness

Users value the feature richness of ConnectWise PSA, benefiting from its all-in-one functionality and strong automation.

See 15 mentions

See Related User Reviews

Gary H.

Small-Business (50 or fewer emp.)

1.5/5

"ConnectWise PSA"

What do you like about ConnectWise PSA?

ConnectWise is loaded with many features.

Rocco I.

Mid-Market (51-1000 emp.)

4.5/5

"connectwise psa - if you could only use one business app"

What do you like about ConnectWise PSA?

I really like how it can be an all in one app. CRM book keeping. ticketing sales. knowledgebase. It automated extremely well. it has api to integrate

5. Customer Support

Users value the excellent customer support from ConnectWise PSA, enhancing their overall experience and problem resolution.

See 13 mentions

See Related User Reviews

Harry Q.

Small-Business (50 or fewer emp.)

5.0/5

"Very good"

What do you like about ConnectWise PSA?

Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such as i

Shawn B.

Small-Business (50 or fewer emp.)

5.0/5

"Couldnt be happier with our decision to move off of our old CRM to Connectwise."

What do you like about ConnectWise PSA?

The ease of use and the support we get when we have questions or problems

5 Cons or Disadvantages of ConnectWise PSA

1. Learning Curve

Users find the steep learning curve of ConnectWise PSA challenging, noting complexity and slow interface performance.

See 24 mentions

See Related User Reviews

Alex T.

Small-Business (50 or fewer emp.)

4.5/5

"All-in-One MSP Management Suite That Streamlines Operations"

What do you dislike about ConnectWise PSA?

At times, performing certain tasks in Connectwise PSA can be quite specific and not very intuitive.

Imran I.

Small-Business (50 or fewer emp.)

5.0/5

"Efficient Tool That Simplifies Daily Tasks"

What do you dislike about ConnectWise PSA?

What I don’t like about ConnectWise PSA is that some parts are a bit complicated and take more steps than necessary. The interface can be slow, and a

2. Poor Customer Support

Users express frustration with the poor customer support, citing slow response times and unhelpfulness in resolving issues.

See 16 mentions

See Related User Reviews

Joseph B.

Mid-Market (51-1000 emp.)

5.0/5

"I really don't like the ticketing system"

What do you dislike about ConnectWise PSA?

It's broken and the support team has not been as friendly in the past.

Gary H.

Small-Business (50 or fewer emp.)

1.5/5

"ConnectWise PSA"

What do you dislike about ConnectWise PSA?

Support is terrible, slow and not very helpful.

3. Complex Usability

Users find the complex usability of ConnectWise PSA challenging, citing a steep learning curve and cumbersome interface.

See 15 mentions

See Related User Reviews

Imran I.

Small-Business (50 or fewer emp.)

5.0/5

"Efficient Tool That Simplifies Daily Tasks"

What do you dislike about ConnectWise PSA?

What I don’t like about ConnectWise PSA is that some parts are a bit complicated and take more steps than necessary. The interface can be slow, and a

Daniel E. K.

Mid-Market (51-1000 emp.)

3.5/5

"CW for MSP"

What do you dislike about ConnectWise PSA?

A bit clunky and not an easy interface; long loading times & features missing

4. Missing Features

Users find the missing features, like a lite version and better mobile app, limit ConnectWise PSA's usability.

See 13 mentions

See Related User Reviews

Brian F.

Small-Business (50 or fewer emp.)

5.0/5

"The Most Useful Time and Billing App for Effortless Tracking"

What do you dislike about ConnectWise PSA?

I don't like that they don't have a lite version for small organizations.

James B.

Small-Business (50 or fewer emp.)

4.5/5

"Nice ticketing system"

What do you dislike about ConnectWise PSA?

I would like more keyboard shortcuts for some of the more routine actions. It looks a little plain but aesthetics are really pointless if the program

5. Performance Issues

Users frequently experience performance issues with ConnectWise PSA, citing slow interface and complicated processes that hinder productivity.

See 10 mentions

See Related User Reviews

Imran I.

Small-Business (50 or fewer emp.)

5.0/5

"Efficient Tool That Simplifies Daily Tasks"

What do you dislike about ConnectWise PSA?

What I don’t like about ConnectWise PSA is that some parts are a bit complicated and take more steps than necessary. The interface can be slow, and a

Harrison R.

Small-Business (50 or fewer emp.)

4.5/5

"ConnectWise PSA: A must have Project Ticketing Platform for your IT MSP"

What do you dislike about ConnectWise PSA?

Learning ConnectWise PSA has a steep learning curve and has a lot of features, which often drown individuals. It is also often laggy.

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Anuj K.

IT Manager

Mid-Market (51-1000 emp.)

11/11/2026

"Easy, Familiar PSA for Projects, Tickets, Billing, and Resources"

5/5

What do you like best about ConnectWise PSA?

Ease of use and familiarity with PSA from long-standing experience. Project management, tickets, billing, and resources are all easy to manage compared with my recent experience with other PSA tools. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

The only thing I dislike is the outdated GUI, unlike newer ones such as HaloPSA. Review collected by and hosted on G2.com.

Shashank A.

Sr. TTL

Mid-Market (51-1000 emp.)

11/9/2026

"User-Friendly Ticket Handling That’s Easy to Learn"

4/5

What do you like best about ConnectWise PSA?

It is very user friendly and it is easy to navigate, ticket handling is very good and it is very easy to be trained for new users Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

It does not have good reporting mechanism Review collected by and hosted on G2.com.

Bruce H.

CTO

Small-Business (50 or fewer emp.)

7/20/2026

"Solid Ticketing & Inventory, but 2FA and Learning Curve Take Getting Used To"

3.5/5

What do you like best about ConnectWise PSA?

It has a solid ticketing tool, and it’s also good for inventory management. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

The 2FA is really annoying, and it’s frustrating not being able to share accounts. There’s also a steep learning curve unless you use Connectwise University. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

5/29/2026

"Great PSA system is you take the time to set it up according to your needs"

4.5/5

What do you like best about ConnectWise PSA?

Very complete ticketing system with integrations to all the major vendors in the space. Lots of customization and automation options. You can set boards, tickets and projects up exactly as needed. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

The layout is stuck in the 90's. It is being revamped in the Connectwise ASIO Platform, but that layout, while more modern, seems to be more suited for mobile devices and tablets. Way too much whitespace all over and information density is not there on the new version like the old one.. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

It is a very customizable system, which is probably its biggest strength and why new people also get scared away. Anything you want to do as a mature company is present in the system, but all options can be scary at first. But in more than quadrupling the size of the company, it has always kept up with our needs and different ways of doing billing, invoicing and integrating vendors. Review collected by and hosted on G2.com.

Nick F.

Customer Success Specialist

Small-Business (50 or fewer emp.)

Originally submitted 10/29/2026

"Easy Ticketing and Training, but Integrations Need Improvement"

3.5/5

What do you like best about ConnectWise PSA?

The ticketing system was easy to use, and it made training new staff straightforward. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

The weak integrations with my other tools Review collected by and hosted on G2.com.

Imran I.

Technical Support Engineer

Small-Business (50 or fewer emp.)

11/30/2025

"Efficient Tool That Simplifies Daily Tasks"

5/5

What do you like best about ConnectWise PSA?

What I like most about ConnectWise PSA is that it brings everything into one place. It simplifies ticketing, time tracking, projects, and billing, which cuts down on manual work and keeps things organized. The automation and clear visibility really help me stay on top of issues and deliver faster support. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

What I don’t like about ConnectWise PSA is that some parts are a bit complicated and take more steps than necessary. The interface can be slow, and a few features take time to understand. Once you get the hang of it, it works fine, but the learning curve is definitely noticeable. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

ConnectWise PSA helps me handle tickets, time entries, and client tasks all in one place. It keeps everything organized, cuts down on manual work, and makes tracking issues much easier. Because of that, I can work faster, stay on top of things, and deliver better support to customers. Review collected by and hosted on G2.com.

Matt G.

Senior Technology Consultant

Mid-Market (51-1000 emp.)

4/14/2026

"Robust Features but Cumbersome Performance"

1.5/5

What do you like best about ConnectWise PSA?

I like ConnectWise PSA for its customization. I appreciate being able to create any fields I need that can be searched on. I use the tickets and reporting features the most. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

I find ConnectWise PSA too bloated with features that aren't used, which causes it to run slower and makes it cumbersome. During the initial setup, because of the numerous features, figuring out what we actually wanted was a bit much. I would prefer if the software could change to modules that can be installed instead of everything always being available. Review collected by and hosted on G2.com.

Harry Q.

Junior IT Support Technician

Small-Business (50 or fewer emp.)

Originally submitted 12/20/2024

"Very good"

5/5

What do you like best about ConnectWise PSA?

Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such as intergration. Customer support once we have an issue is great. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Not automatic time logging therefore hours look lower than actual. Review collected by and hosted on G2.com.

Eileen W.

ConnectWise PSA/CPQ and HaloPSA Consultant

Small-Business (50 or fewer emp.)

3/25/2026

"Highly Customizable—Great Results When Set Up Right"

4.5/5

What do you like best about ConnectWise PSA?

Highly customizable, you just need to set it up correctly from the start Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

It can have a steep learning curve but as I said, set it up right from the start and you are good! Review collected by and hosted on G2.com.

Travis B.

Solutions Engineer

Small-Business (50 or fewer emp.)

4/7/2026

"Flexible Workflow Automation That Makes Follow-Ups Effortless"

4.5/5

What do you like best about ConnectWise PSA?

Automation Automation Automation! Love how flexible the workflows are. Easy to setup schedules/tasks/customer follow ups, etc. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

We kind of gave up using it for inventory tracking. Coming from a different PSA, it really needs work in comparison. Review collected by and hosted on G2.com.