Overall Satisfaction Score
100
Highest-Rated Service Desk Software by G2 Users
Check out this list of the highest-rated Service Desk Software for your business, based on user satisfaction. A product's
satisfaction score is calculated by a
proprietary algorithm
that factors in real-user satisfaction ratings from review data. Compare these top-rated products according
to their satisfaction scores to streamline your buying process and quickly identify the most recommended
solutions trusted by your peers.
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Highest-Rated Service Desk Software by G2 Users
Top Industries of Reviewers:
Information Technology and Services
56%
Hospital & Health Care
18%
Computer Software
14%
Financial Services
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.3
8.9
Meets Requirements
Average: 9.3
9.4
Ease of Doing Business With
Average: 9.5
9.4
Ease of Setup
Average: 9.1
8.5
Quality of Support
Average: 9.3
8.9
Ease of Admin
Average: 9.1
8.9
Overall Satisfaction Score
93
Top Industries of Reviewers:
Information Technology and Services
60%
Computer & Network Security
26%
Hospital & Health Care
8%
Telecommunications
7%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.3
9.4
Meets Requirements
Average: 9.3
9.1
Ease of Doing Business With
Average: 9.5
9.3
Ease of Setup
Average: 9.1
9.3
Quality of Support
Average: 9.3
9.3
Ease of Admin
Average: 9.1
9.2
Overall Satisfaction Score
84
Top Industries of Reviewers:
Computer Software
47%
Information Technology and Services
27%
Human Resources
13%
Marketing and Advertising
13%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.3
10.0
Meets Requirements
Average: 9.3
9.6
Ease of Doing Business With
Average: 9.5
10.0
Ease of Setup
Average: 9.1
10.0
Quality of Support
Average: 9.3
9.6
Ease of Admin
Average: 9.1
9.5
Overall Satisfaction Score
83
Top Industries of Reviewers:
Information Technology and Services
74%
Computer Networking
10%
Accounting
8%
Computer & Network Security
8%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.3
9.3
Meets Requirements
Average: 9.3
9.6
Ease of Doing Business With
Average: 9.5
9.4
Ease of Setup
Average: 9.1
9.2
Quality of Support
Average: 9.3
9.5
Ease of Admin
Average: 9.1
9.3
Overall Satisfaction Score
82
Top Industries of Reviewers:
Information Technology and Services
29%
Computer & Network Security
29%
Logistics and Supply Chain
29%
Manufacturing
14%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.3
9.8
Meets Requirements
Average: 9.3
9.6
Ease of Doing Business With
Average: 9.5
9.9
Ease of Setup
Average: 9.1
9.7
Quality of Support
Average: 9.3
9.8
Ease of Admin
Average: 9.1
9.8
Overall Satisfaction Score
82
Top Industries of Reviewers:
Information Technology and Services
56%
Computer Software
29%
Financial Services
8%
Internet
7%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.3
8.9
Meets Requirements
Average: 9.3
9.1
Ease of Doing Business With
Average: 9.5
9.3
Ease of Setup
Average: 9.1
8.8
Quality of Support
Average: 9.3
8.9
Ease of Admin
Average: 9.1
9.1
Overall Satisfaction Score
82
Top Industries of Reviewers:
Insurance
39%
Computer & Network Security
25%
Information Technology and Services
20%
Computer Software
16%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.3
9.4
Meets Requirements
Average: 9.3
9.4
Ease of Doing Business With
Average: 9.5
9.3
Ease of Setup
Average: 9.1
9.0
Quality of Support
Average: 9.3
9.7
Ease of Admin
Average: 9.1
8.5
Overall Satisfaction Score
79
Top Industries of Reviewers:
Information Technology and Services
35%
Computer & Network Security
30%
Computer Software
17%
Marketing and Advertising
17%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.3
9.4
Meets Requirements
Average: 9.3
9.1
Ease of Doing Business With
Average: 9.5
10.0
Ease of Setup
Average: 9.1
9.1
Quality of Support
Average: 9.3
8.9
Ease of Admin
Average: 9.1
9.6
Overall Satisfaction Score
78
Top Industries of Reviewers:
Information Technology and Services
56%
Pharmaceuticals
16%
Financial Services
16%
Banking
12%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.3
9.5
Meets Requirements
Average: 9.3
9.7
Ease of Doing Business With
Average: 9.5
9.7
Ease of Setup
Average: 9.1
9.3
Quality of Support
Average: 9.3
9.5
Ease of Admin
Average: 9.1
9.2
Overall Satisfaction Score
78
Top Industries of Reviewers:
Information Technology and Services
40%
Computer Software
40%
Banking
10%
Financial Services
10%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.3
9.6
Meets Requirements
Average: 9.3
9.4
Ease of Doing Business With
Average: 9.5
10.0
Ease of Setup
Average: 9.1
9.7
Quality of Support
Average: 9.3
9.7
Ease of Admin
Average: 9.1
9.7
Overall Satisfaction Score
78
Top Industries of Reviewers:
Information Technology and Services
59%
Construction
15%
Computer Software
15%
Financial Services
12%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.3
9.2
Meets Requirements
Average: 9.3
9.0
Ease of Doing Business With
Average: 9.5
9.0
Ease of Setup
Average: 9.1
8.7
Quality of Support
Average: 9.3
8.8
Ease of Admin
Average: 9.1
9.0
Overall Satisfaction Score
75
Top Industries of Reviewers:
Information Technology and Services
43%
Computer Software
35%
Financial Services
13%
Entertainment
9%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.3
9.5
Meets Requirements
Average: 9.3
9.3
Ease of Doing Business With
Average: 9.5
9.9
Ease of Setup
Average: 9.1
9.4
Quality of Support
Average: 9.3
9.7
Ease of Admin
Average: 9.1
9.5
Overall Satisfaction Score
74
Top Industries of Reviewers:
Information Technology and Services
46%
Hospital & Health Care
25%
Financial Services
16%
Banking
13%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.3
9.3
Meets Requirements
Average: 9.3
9.2
Ease of Doing Business With
Average: 9.5
9.3
Ease of Setup
Average: 9.1
9.0
Quality of Support
Average: 9.3
9.4
Ease of Admin
Average: 9.1
9.1
Overall Satisfaction Score
73
Top Industries of Reviewers:
Information Technology and Services
58%
Computer Software
15%
Computer & Network Security
15%
Non-Profit Organization Management
12%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.3
9.6
Meets Requirements
Average: 9.3
9.3
Ease of Doing Business With
Average: 9.5
9.3
Ease of Setup
Average: 9.1
9.6
Quality of Support
Average: 9.3
8.6
Ease of Admin
Average: 9.1
9.5
Overall Satisfaction Score
72
Top Industries of Reviewers:
Computer Software
61%
Information Technology and Services
19%
Marketing and Advertising
12%
Computer & Network Security
7%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.3
9.2
Meets Requirements
Average: 9.3
9.1
Ease of Doing Business With
Average: 9.5
9.4
Ease of Setup
Average: 9.1
9.1
Quality of Support
Average: 9.3
9.4
Ease of Admin
Average: 9.1
9.0
Overall Satisfaction Score
70
Top Industries of Reviewers:
Information Technology and Services
59%
Computer & Network Security
14%
Mechanical or Industrial Engineering
14%
Utilities
14%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.3
9.5
Meets Requirements
Average: 9.3
8.9
Ease of Doing Business With
Average: 9.5
9.7
Ease of Setup
Average: 9.1
9.2
Quality of Support
Average: 9.3
9.0
Ease of Admin
Average: 9.1
8.6
Overall Satisfaction Score
69
Top Industries of Reviewers:
Information Technology and Services
65%
Computer & Network Security
27%
Computer Networking
5%
Consulting
3%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.3
8.3
Meets Requirements
Average: 9.3
8.8
Ease of Doing Business With
Average: 9.5
9.0
Ease of Setup
Average: 9.1
7.8
Quality of Support
Average: 9.3
8.8
Ease of Admin
Average: 9.1
7.9
Overall Satisfaction Score
69
Top Industries of Reviewers:
Information Technology and Services
58%
Computer & Network Security
19%
Computer Software
11%
Financial Services
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.3
9.5
Meets Requirements
Average: 9.3
9.4
Ease of Doing Business With
Average: 9.5
9.1
Ease of Setup
Average: 9.1
9.3
Quality of Support
Average: 9.3
9.3
Ease of Admin
Average: 9.1
9.1
Overall Satisfaction Score
67
Top Industries of Reviewers:
Information Technology and Services
57%
Computer Software
17%
Construction
13%
Hospital & Health Care
13%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.3
9.3
Meets Requirements
Average: 9.3
9.4
Ease of Doing Business With
Average: 9.5
9.4
Ease of Setup
Average: 9.1
9.2
Quality of Support
Average: 9.3
9.0
Ease of Admin
Average: 9.1
9.4
Overall Satisfaction Score
67
Top Industries of Reviewers:
Information Technology and Services
36%
Construction
21%
Banking
21%
Non-Profit Organization Management
21%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.3
9.1
Meets Requirements
Average: 9.3
9.0
Ease of Doing Business With
Average: 9.5
10.0
Ease of Setup
Average: 9.1
8.9
Quality of Support
Average: 9.3
10.0
Ease of Admin
Average: 9.1
9.1