Service Desk Software Resources

Hey Guillermo, Thanks for posting! A lot of customers use atSpoke for Onboarding by building out Requests Types in the tool (https://help.atspoke.com/article/5evqnqazcy-workflow-inspiration-onboarding-using-custom-request-types). You can pass along requests to each appropriate team (HR, IT, Ops, etc.) and whenever that team applies their specific request type, their tasks are added to the request. For tools that need to be manually assigned, you can utilize an integration like Okta (or one of the other integrations available in atSpoke) or comment on the request with the team member's name responsible for assigning tools (so everything gets tracked in the request). No need to leave atSpoke at all 😀. Hope this helps! - Jonathan

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Yes it's based on work flow status, if your looking to do time sheet / manual stop start based on actual work you can use Tempo Time plugin. But for SLA reporting the inbuilt functionality is great.

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Symantec ServiceDesk is basically used for managing and automating IT service processes in organizations, including tracking and resolving user-reported incidents, identifying and addressing the root causes of these incidents, and facilitating controlled implementation of IT changes.

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