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Check out our list of free Service Desk Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
59 Service Desk Products Available
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Freshservice
(1,310)4.6 out of 5
Optimized for quick response
3rd Easiest To Use in Service Desk software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

    Users
    • IT Manager
    • IT Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 61% Mid-Market
    • 20% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshservice features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.6
    8.9
    Ticket Prioritization
    Average: 8.7
    9.1
    Automate Ticket Routing
    Average: 8.7
    8.6
    Knowledge Base/Ticket Integration
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Peter L.
    PL
    ease of implementation and quick adaptation. Read review
    Shyamal C.
    SC
    I've been using Freshdesk for a while now, and it has truly streamlined the way we handle customer support. It offers an intuitive interface and a... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    19,043 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,542 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

Users
  • IT Manager
  • IT Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 61% Mid-Market
  • 20% Enterprise
Freshservice features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.6
8.9
Ticket Prioritization
Average: 8.7
9.1
Automate Ticket Routing
Average: 8.7
8.6
Knowledge Base/Ticket Integration
Average: 8.2
Peter L.
PL
ease of implementation and quick adaptation. Read review
Shyamal C.
SC
I've been using Freshdesk for a while now, and it has truly streamlined the way we handle customer support. It offers an intuitive interface and a... Read review
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,043 Twitter followers
LinkedIn® Page
www.linkedin.com
9,542 employees on LinkedIn®
SolarWinds Service Desk
(763)4.3 out of 5
Optimized for quick response
12th Easiest To Use in Service Desk software
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SolarWinds® Service Desk is an all-in-one service management platform designed to help IT teams and various departments deliver reliable and efficient service. This comprehensive solution integrates t

    Users
    • IT Manager
    • Systems Administrator
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 68% Mid-Market
    • 24% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SolarWinds Service Desk features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.6
    8.6
    Ticket Prioritization
    Average: 8.7
    8.6
    Automate Ticket Routing
    Average: 8.7
    8.5
    Knowledge Base/Ticket Integration
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Alex R.
    AR
    Automated and cost efficient servicing. More efficient than using manual resources. Read review
    NG
    Solarwinds Help Desk tool is easy to use and has a simple interface. Tool has the features for Knowledge based documetation for common... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SolarWinds Worldwide LLC
    Company Website
    Year Founded
    1999
    HQ Location
    Austin, TX
    Twitter
    @solarwinds
    19,661 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,823 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SolarWinds® Service Desk is an all-in-one service management platform designed to help IT teams and various departments deliver reliable and efficient service. This comprehensive solution integrates t

Users
  • IT Manager
  • Systems Administrator
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 68% Mid-Market
  • 24% Enterprise
SolarWinds Service Desk features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.6
8.6
Ticket Prioritization
Average: 8.7
8.6
Automate Ticket Routing
Average: 8.7
8.5
Knowledge Base/Ticket Integration
Average: 8.2
Alex R.
AR
Automated and cost efficient servicing. More efficient than using manual resources. Read review
NG
Solarwinds Help Desk tool is easy to use and has a simple interface. Tool has the features for Knowledge based documetation for common... Read review
Seller Details
Seller
SolarWinds Worldwide LLC
Company Website
Year Founded
1999
HQ Location
Austin, TX
Twitter
@solarwinds
19,661 Twitter followers
LinkedIn® Page
www.linkedin.com
2,823 employees on LinkedIn®
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SysAid
(733)4.5 out of 5
Optimized for quick response
4th Easiest To Use in Service Desk software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operationa

    Users
    • IT Manager
    • System Administrator
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 60% Mid-Market
    • 29% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SysAid features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.6
    8.9
    Ticket Prioritization
    Average: 8.7
    9.0
    Automate Ticket Routing
    Average: 8.7
    8.5
    Knowledge Base/Ticket Integration
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • HP
    Organize high volumes of requests in a centralized system. Consolidate interactions into one thread. Maintain customer service standards.... Read review
    Verified User in Computer Hardware
    AC
    One of the main strengths of SysAid is its ease of use. The intuitive interface facilitates navigation and access to key functions, allowing... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SysAid
    Company Website
    Year Founded
    2002
    HQ Location
    Toronto, Canada
    Twitter
    @sysaid
    9,652 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    243 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operationa

Users
  • IT Manager
  • System Administrator
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 60% Mid-Market
  • 29% Enterprise
SysAid features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.6
8.9
Ticket Prioritization
Average: 8.7
9.0
Automate Ticket Routing
Average: 8.7
8.5
Knowledge Base/Ticket Integration
Average: 8.2
HP
Organize high volumes of requests in a centralized system. Consolidate interactions into one thread. Maintain customer service standards.... Read review
Verified User in Computer Hardware
AC
One of the main strengths of SysAid is its ease of use. The intuitive interface facilitates navigation and access to key functions, allowing... Read review
Seller Details
Seller
SysAid
Company Website
Year Founded
2002
HQ Location
Toronto, Canada
Twitter
@sysaid
9,652 Twitter followers
LinkedIn® Page
www.linkedin.com
243 employees on LinkedIn®
Jira Service Management
(962)4.3 out of 5
5th Easiest To Use in Service Desk software
View top Consulting Services for Jira Service Management
Save to My Lists
Entry Level Price:0 /agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external sta

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 38% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Jira Service Management features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.6
    8.8
    Ticket Prioritization
    Average: 8.7
    8.7
    Automate Ticket Routing
    Average: 8.7
    8.5
    Knowledge Base/Ticket Integration
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Mohd Saif S.
    MS
    Ease of ticket creation and assignments. Read review
    Ankit K.
    AK
    Jira service management is a tool that helps team manage for customer service and it services. it gives issues, assistance and track the status of... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atlassian
    Company Website
    Year Founded
    2002
    HQ Location
    Sydney and San Francisco
    Twitter
    @Atlassian
    105,584 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    21,797 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external sta

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 38% Enterprise
Jira Service Management features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.6
8.8
Ticket Prioritization
Average: 8.7
8.7
Automate Ticket Routing
Average: 8.7
8.5
Knowledge Base/Ticket Integration
Average: 8.2
Mohd Saif S.
MS
Ease of ticket creation and assignments. Read review
Ankit K.
AK
Jira service management is a tool that helps team manage for customer service and it services. it gives issues, assistance and track the status of... Read review
Seller Details
Seller
Atlassian
Company Website
Year Founded
2002
HQ Location
Sydney and San Francisco
Twitter
@Atlassian
105,584 Twitter followers
LinkedIn® Page
www.linkedin.com
21,797 employees on LinkedIn®
Atera
(1,035)4.6 out of 5
Optimized for quick response
2nd Easiest To Use in Service Desk software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 61% Small-Business
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Atera is a platform that combines automation and AI to help manage IT operations, providing features such as ticketing, monitoring, and remote access.
    • Reviewers frequently mention the platform's ease of use, its ability to streamline daily operations, and the efficiency of its automation features in reducing manual workload.
    • Users experienced challenges with the initial setup, occasional sluggishness in remote access, and limitations in the platform's reporting and customization options.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Atera features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.6
    8.5
    Ticket Prioritization
    Average: 8.7
    8.4
    Automate Ticket Routing
    Average: 8.7
    8.1
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atera
    Company Website
    Year Founded
    2011
    HQ Location
    Tel Aviv
    Twitter
    @AteraCloud
    1,673 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    380 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 61% Small-Business
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Atera is a platform that combines automation and AI to help manage IT operations, providing features such as ticketing, monitoring, and remote access.
  • Reviewers frequently mention the platform's ease of use, its ability to streamline daily operations, and the efficiency of its automation features in reducing manual workload.
  • Users experienced challenges with the initial setup, occasional sluggishness in remote access, and limitations in the platform's reporting and customization options.
Atera features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.6
8.5
Ticket Prioritization
Average: 8.7
8.4
Automate Ticket Routing
Average: 8.7
8.1
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
Atera
Company Website
Year Founded
2011
HQ Location
Tel Aviv
Twitter
@AteraCloud
1,673 Twitter followers
LinkedIn® Page
www.linkedin.com
380 employees on LinkedIn®
Vivantio
(298)4.3 out of 5
Save to My Lists
Entry Level Price:Starting at $59.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vivantio provides service management software for teams that support internal and external customers. Our platform scales to meet the needs of large, multi-site organizations, optimizing workflows acr

    Users
    • IT Manager
    Industries
    • Information Technology and Services
    • Outsourcing/Offshoring
    Market Segment
    • 57% Mid-Market
    • 28% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Vivantio features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.6
    8.8
    Ticket Prioritization
    Average: 8.7
    8.5
    Automate Ticket Routing
    Average: 8.7
    8.1
    Knowledge Base/Ticket Integration
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • MM
    *Is an exelent tool for raising, tracking and monitoring tasked raised by any department. *FIles can easily be attached and dowloaded, hassle... Read review
    Verified User in Outsourcing/Offshoring
    UO
    As a vivantio user, it is very convenient to use and a user friendly application. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Vivantio
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @Vivantio
    110 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    30 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Vivantio provides service management software for teams that support internal and external customers. Our platform scales to meet the needs of large, multi-site organizations, optimizing workflows acr

Users
  • IT Manager
Industries
  • Information Technology and Services
  • Outsourcing/Offshoring
Market Segment
  • 57% Mid-Market
  • 28% Enterprise
Vivantio features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.6
8.8
Ticket Prioritization
Average: 8.7
8.5
Automate Ticket Routing
Average: 8.7
8.1
Knowledge Base/Ticket Integration
Average: 8.2
MM
*Is an exelent tool for raising, tracking and monitoring tasked raised by any department. *FIles can easily be attached and dowloaded, hassle... Read review
Verified User in Outsourcing/Offshoring
UO
As a vivantio user, it is very convenient to use and a user friendly application. Read review
Seller Details
Seller
Vivantio
Year Founded
2003
HQ Location
Boston, MA
Twitter
@Vivantio
110 Twitter followers
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®
ManageEngine ServiceDesk Plus
(243)4.2 out of 5
Save to My Lists
Entry Level Price:Starts at $1195 (For ...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp

    Users
    • IT Manager
    • System Administrator
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 59% Mid-Market
    • 31% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.6
    8.6
    Ticket Prioritization
    Average: 8.7
    8.7
    Automate Ticket Routing
    Average: 8.7
    8.1
    Knowledge Base/Ticket Integration
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Information Technology and Services
    UI
    This is one of the best service desk tools in the industry to adhere ITSM process. Incident Management, Change Management and Asset Management... Read review
    NG
    ManageEngine is user friendly and very use to use. Price point is lower compare to it's compitator. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    136,812 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,794 employees on LinkedIn®
    Phone
    +1 (888) 900-9646
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp

Users
  • IT Manager
  • System Administrator
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 59% Mid-Market
  • 31% Enterprise
ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.6
8.6
Ticket Prioritization
Average: 8.7
8.7
Automate Ticket Routing
Average: 8.7
8.1
Knowledge Base/Ticket Integration
Average: 8.2
Verified User in Information Technology and Services
UI
This is one of the best service desk tools in the industry to adhere ITSM process. Incident Management, Change Management and Asset Management... Read review
NG
ManageEngine is user friendly and very use to use. Price point is lower compare to it's compitator. Read review
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
136,812 Twitter followers
LinkedIn® Page
www.linkedin.com
29,794 employees on LinkedIn®
Phone
+1 (888) 900-9646
LogMeIn Resolve
(441)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogMeIn Resolve is a modern unified endpoint management (UEM) platform designed for internal IT teams and managed service providers (MSPs). Built for IT professionals to centralize management and secu

    Users
    • IT Manager
    • IT Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 37% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LogMeIn Resolve features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.6
    8.2
    Ticket Prioritization
    Average: 8.7
    8.5
    Automate Ticket Routing
    Average: 8.7
    8.1
    Knowledge Base/Ticket Integration
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • RM
    Being able to assign the machines to unique groups & the alerts that you can configure for the IT dept. Read review
    Manikishore S.
    MS
    GoTo Resolve is a good option for businesses of all sizes that need to provide remote support to their users. It is easy to use, affordable, and... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoTo
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    41,357 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,029 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogMeIn Resolve is a modern unified endpoint management (UEM) platform designed for internal IT teams and managed service providers (MSPs). Built for IT professionals to centralize management and secu

Users
  • IT Manager
  • IT Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 37% Small-Business
LogMeIn Resolve features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.6
8.2
Ticket Prioritization
Average: 8.7
8.5
Automate Ticket Routing
Average: 8.7
8.1
Knowledge Base/Ticket Integration
Average: 8.2
RM
Being able to assign the machines to unique groups & the alerts that you can configure for the IT dept. Read review
Manikishore S.
MS
GoTo Resolve is a good option for businesses of all sizes that need to provide remote support to their users. It is easy to use, affordable, and... Read review
Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
41,357 Twitter followers
LinkedIn® Page
www.linkedin.com
1,029 employees on LinkedIn®
Helpdesk 365
(196)4.7 out of 5
9th Easiest To Use in Service Desk software
Save to My Lists
Entry Level Price:Starting at $11.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly

    Users
    No information available
    Industries
    • Insurance
    • Computer & Network Security
    Market Segment
    • 59% Mid-Market
    • 11% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helpdesk 365 features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.6
    9.3
    Ticket Prioritization
    Average: 8.7
    8.9
    Automate Ticket Routing
    Average: 8.7
    9.0
    Knowledge Base/Ticket Integration
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • DF
    I like Helpdesk because you are able to know about customers information name,email database may also include past purchase. Helpdesk 365... Read review
    AP
    It is a free ticketing system ,without any additional charges unlike other systems. You can use your mobile phone for ticketing ,Our team works... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CubicLogics
    Company Website
    Year Founded
    2015
    HQ Location
    Wilmington, US
    Twitter
    @cubiclogics
    16 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    119 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly

Users
No information available
Industries
  • Insurance
  • Computer & Network Security
Market Segment
  • 59% Mid-Market
  • 11% Enterprise
Helpdesk 365 features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.6
9.3
Ticket Prioritization
Average: 8.7
8.9
Automate Ticket Routing
Average: 8.7
9.0
Knowledge Base/Ticket Integration
Average: 8.2
DF
I like Helpdesk because you are able to know about customers information name,email database may also include past purchase. Helpdesk 365... Read review
AP
It is a free ticketing system ,without any additional charges unlike other systems. You can use your mobile phone for ticketing ,Our team works... Read review
Seller Details
Seller
CubicLogics
Company Website
Year Founded
2015
HQ Location
Wilmington, US
Twitter
@cubiclogics
16 Twitter followers
LinkedIn® Page
www.linkedin.com
119 employees on LinkedIn®
Kaseya VSA
(322)4.1 out of 5
Optimized for quick response
View top Consulting Services for Kaseya VSA
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capa

    Users
    • Owner
    • IT Director
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 52% Small-Business
    • 42% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kaseya VSA is a product that allows users to manage IT tasks from one place, including endpoint management, server patches, remote connection, and automation tasks.
    • Reviewers appreciate the product's ease of use, its ability to automate tasks with workflows and scripts, and the seamless integration of software applications, which makes day-to-day IT tasks more efficient.
    • Users mentioned issues such as slow loading times for individual computers, difficulties in updating from previous software versions, occasional website downtime, and a lack of direct file transfer methods.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kaseya VSA features and usability ratings that predict user satisfaction
    7.8
    Has the product been a good partner in doing business?
    Average: 8.6
    8.0
    Ticket Prioritization
    Average: 8.7
    7.9
    Automate Ticket Routing
    Average: 8.7
    7.6
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kaseya
    Company Website
    Year Founded
    2000
    HQ Location
    Miami, FL
    Twitter
    @KaseyaCorp
    17,444 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,512 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capa

Users
  • Owner
  • IT Director
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 52% Small-Business
  • 42% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kaseya VSA is a product that allows users to manage IT tasks from one place, including endpoint management, server patches, remote connection, and automation tasks.
  • Reviewers appreciate the product's ease of use, its ability to automate tasks with workflows and scripts, and the seamless integration of software applications, which makes day-to-day IT tasks more efficient.
  • Users mentioned issues such as slow loading times for individual computers, difficulties in updating from previous software versions, occasional website downtime, and a lack of direct file transfer methods.
Kaseya VSA features and usability ratings that predict user satisfaction
7.8
Has the product been a good partner in doing business?
Average: 8.6
8.0
Ticket Prioritization
Average: 8.7
7.9
Automate Ticket Routing
Average: 8.7
7.6
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
Kaseya
Company Website
Year Founded
2000
HQ Location
Miami, FL
Twitter
@KaseyaCorp
17,444 Twitter followers
LinkedIn® Page
www.linkedin.com
5,512 employees on LinkedIn®
Splashtop Remote Support
(239)4.8 out of 5
Optimized for quick response
6th Easiest To Use in Service Desk software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, ef

    Users
    • Owner
    • President
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 60% Small-Business
    • 33% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Splashtop Remote Support is a software that provides remote access and support capabilities for IT professionals and help desk teams.
    • Users like the software's ease of use, quick connection, multi-monitor support, file transfer service, and the ability to support hundreds of endpoints, making it a reliable and efficient tool for remote work and support.
    • Users experienced issues with installation, signing on, compatibility with specific graphics drivers, deployment on Macs, and occasional connection bugs, especially when different versions of the software are used.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Splashtop Remote Support features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.6
    6.6
    Ticket Prioritization
    Average: 8.7
    9.2
    Automate Ticket Routing
    Average: 8.7
    9.2
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Splashtop Inc.
    Company Website
    Year Founded
    2006
    HQ Location
    Cupertino, CA
    Twitter
    @splashtop
    5,214 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    334 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, ef

Users
  • Owner
  • President
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 60% Small-Business
  • 33% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Splashtop Remote Support is a software that provides remote access and support capabilities for IT professionals and help desk teams.
  • Users like the software's ease of use, quick connection, multi-monitor support, file transfer service, and the ability to support hundreds of endpoints, making it a reliable and efficient tool for remote work and support.
  • Users experienced issues with installation, signing on, compatibility with specific graphics drivers, deployment on Macs, and occasional connection bugs, especially when different versions of the software are used.
Splashtop Remote Support features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.6
6.6
Ticket Prioritization
Average: 8.7
9.2
Automate Ticket Routing
Average: 8.7
9.2
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
Splashtop Inc.
Company Website
Year Founded
2006
HQ Location
Cupertino, CA
Twitter
@splashtop
5,214 Twitter followers
LinkedIn® Page
www.linkedin.com
334 employees on LinkedIn®
ClearFeed
(145)4.6 out of 5
13th Easiest To Use in Service Desk software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ClearFeed is the next-gen Support Platform on Slack powered by AI Agents. Our platform converts conversations from multiple Slack channels into a single shared queue of requests, using which customer-

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Mid-Market
    • 35% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ClearFeed features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.6
    8.5
    Ticket Prioritization
    Average: 8.7
    8.6
    Automate Ticket Routing
    Average: 8.7
    7.7
    Knowledge Base/Ticket Integration
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Lesleanne B.
    LB
    ClearFeed's ability to easily bring customer conversations into one Slack channel so that our team can provide fast and reliable support to... Read review
    Kevin C.
    KC
    It allows us to organize communication with customers via Slack, which we use as a way to have a more personable approach to support. Our customers... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ClearFeed
    Year Founded
    2021
    HQ Location
    Beaverton, OR
    Twitter
    @clearfeedai
    372 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    24 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ClearFeed is the next-gen Support Platform on Slack powered by AI Agents. Our platform converts conversations from multiple Slack channels into a single shared queue of requests, using which customer-

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Mid-Market
  • 35% Small-Business
ClearFeed features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.6
8.5
Ticket Prioritization
Average: 8.7
8.6
Automate Ticket Routing
Average: 8.7
7.7
Knowledge Base/Ticket Integration
Average: 8.2
Lesleanne B.
LB
ClearFeed's ability to easily bring customer conversations into one Slack channel so that our team can provide fast and reliable support to... Read review
Kevin C.
KC
It allows us to organize communication with customers via Slack, which we use as a way to have a more personable approach to support. Our customers... Read review
Seller Details
Seller
ClearFeed
Year Founded
2021
HQ Location
Beaverton, OR
Twitter
@clearfeedai
372 Twitter followers
LinkedIn® Page
www.linkedin.com
24 employees on LinkedIn®
Track-It!
(100)3.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to us

    Users
    No information available
    Industries
    • Information Technology and Services
    • Higher Education
    Market Segment
    • 56% Mid-Market
    • 29% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Track-It! features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.6
    7.5
    Ticket Prioritization
    Average: 8.7
    7.4
    Automate Ticket Routing
    Average: 8.7
    6.8
    Knowledge Base/Ticket Integration
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Civil Engineering
    AC
    Reliability and consistency. It does a good job of tracking tickets and reporting for IT staff and management Read review
    Jose Q.
    JQ
    Track-It may look as a simple, small and compact client-server application for handling tickets and asset management. You'll be surprised. Not only... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    BMC Helix
    Year Founded
    2025
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    1,083 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to us

Users
No information available
Industries
  • Information Technology and Services
  • Higher Education
Market Segment
  • 56% Mid-Market
  • 29% Enterprise
Track-It! features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.6
7.5
Ticket Prioritization
Average: 8.7
7.4
Automate Ticket Routing
Average: 8.7
6.8
Knowledge Base/Ticket Integration
Average: 8.2
Verified User in Civil Engineering
AC
Reliability and consistency. It does a good job of tracking tickets and reporting for IT staff and management Read review
Jose Q.
JQ
Track-It may look as a simple, small and compact client-server application for handling tickets and asset management. You'll be surprised. Not only... Read review
Seller Details
Seller
BMC Helix
Year Founded
2025
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
1,083 employees on LinkedIn®
Serviceaide ChangeGear
(105)3.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to b

    Users
    No information available
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 50% Mid-Market
    • 39% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Serviceaide ChangeGear features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.6
    8.3
    Ticket Prioritization
    Average: 8.7
    8.5
    Automate Ticket Routing
    Average: 8.7
    7.4
    Knowledge Base/Ticket Integration
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Information Technology and Services
    AI
    ChangeGear provides a package of services that completely cover our ITSM needs and is fully compliant with the ITIL framework. The product is also... Read review
    Verified User in Hospital & Health Care
    AH
    Out of the box prepackaged ITL workflow. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Serviceaide
    Company Website
    Year Founded
    2016
    HQ Location
    San Jose, California
    Twitter
    @ServiceAide
    11 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    78 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to b

Users
No information available
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 50% Mid-Market
  • 39% Enterprise
Serviceaide ChangeGear features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.6
8.3
Ticket Prioritization
Average: 8.7
8.5
Automate Ticket Routing
Average: 8.7
7.4
Knowledge Base/Ticket Integration
Average: 8.2
Verified User in Information Technology and Services
AI
ChangeGear provides a package of services that completely cover our ITSM needs and is fully compliant with the ITIL framework. The product is also... Read review
Verified User in Hospital & Health Care
AH
Out of the box prepackaged ITL workflow. Read review
Seller Details
Seller
Serviceaide
Company Website
Year Founded
2016
HQ Location
San Jose, California
Twitter
@ServiceAide
11 Twitter followers
LinkedIn® Page
www.linkedin.com
78 employees on LinkedIn®
LogMeIn Rescue
(198)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

    Users
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 37% Mid-Market
    • 35% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LogMeIn Rescue features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.6
    8.8
    Ticket Prioritization
    Average: 8.7
    8.7
    Automate Ticket Routing
    Average: 8.7
    8.6
    Knowledge Base/Ticket Integration
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • GK
    It was easy to setup. The tools in Admin Center allowed for the creation of easily deployed install packages. The setting allowed us to safely... Read review
    Ashley P.
    AP
    Rescue facilitates quick and secure access to superior support with one-click links to real-time assistance on your website or mobile app. Rescue... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoTo
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    41,357 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,029 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

Users
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 37% Mid-Market
  • 35% Small-Business
LogMeIn Rescue features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.6
8.8
Ticket Prioritization
Average: 8.7
8.7
Automate Ticket Routing
Average: 8.7
8.6
Knowledge Base/Ticket Integration
Average: 8.2
GK
It was easy to setup. The tools in Admin Center allowed for the creation of easily deployed install packages. The setting allowed us to safely... Read review
Ashley P.
AP
Rescue facilitates quick and secure access to superior support with one-click links to real-time assistance on your website or mobile app. Rescue... Read review
Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
41,357 Twitter followers
LinkedIn® Page
www.linkedin.com
1,029 employees on LinkedIn®