We have a pretty mature Notion setup and the AI agent points at it instead of trying to be smart. Answers actually link back to the doc the answer came from which means people start trusting it. About a third of our usual VPN and SSO questions never reach me anymore. Took a couple of weeks of pruning old pages to get there but worth it. Review collected by and hosted on G2.com.

Notion sync isn’t real time. New pages take a while to be searchable by the agent. If we ship a fresh runbook in the morning the AI doesn’t know about it until later that day. Review collected by and hosted on G2.com.

Most of our company lives in Teams not Slack and finding a help desk tool that actually treats Teams as a first class citizen was harder than expected. Siit isn’t a Slack tool with a Teams skin. Forms render properly inside the chat and approvals happen right in the thread. Nobody gets kicked out to a portal. We’re 500 people across 3 countries and adoption was almost instant. Review collected by and hosted on G2.com.

The mobile experience in Teams is rough. Forms collapse weirdly on iOS and notifications sometimes show up twice. Most of my agents just wait until they’re at a laptop. Web and desktop are fine. Review collected by and hosted on G2.com.

We were on Freshservice for about 3 years and the portal felt like nobody used it. Tickets came in by email or someone tapping you on Slack. Switched to Siit last September and within a month most requests came in through the actual product. Our team is 4 people for 350 employees and we finally have real ticket data instead of guessing. Review collected by and hosted on G2.com.

The reporting is decent for ticket volume but custom dashboards feel limited. I wanted to slice resolution time by department and ended up exporting to a sheet. Probably fine for smaller teams but we’d outgrown it pretty quick. Review collected by and hosted on G2.com.

Help me to manage my devices for my company Review collected by and hosted on G2.com.

The link between offer date and laptop order depends on your HRIS firing the right webhook. If a recruiter changes a start date late the order doesn’t always shift. We’ve had a couple of laptops arrive a week late. Review collected by and hosted on G2.com.

I have been using SIIT for a while now, and it has significantly improved my daily work experience. This software is incredibly simple to use and extremely useful. The AI works exceptionally well and is very intuitive.

With SIIT, I no longer have to wait for days to get a response from HR, nor do I need to bother them with every little question. The tools are well-connected, and I can conveniently use it through Slack or Teams.

I would like to commend the team behind SIIT for their outstanding work. This software has truly made a difference in my daily workflow. Review collected by and hosted on G2.com.

Since it’s a SaaS application, a stable internet connection is required, which can be a drawback if you experience connectivity issues. Review collected by and hosted on G2.com.

At crew, implementing Siit to provide AI support in Slack has been a tremendous success. The ease of setting it up and integrating it into our existing workflows has significantly improved the sales team’s efficiency. Siit’s AI capabilities, coupled with the ability to access our knowledge base directly in Slack, ensures that our sales team receives automatic answers promptly. This has not only streamlined our support processes but has also empowered our sales representatives to provide quicker and more accurate responses to customer inquiries. Siit has truly become an indispensable tool for enhancing our sales support. Review collected by and hosted on G2.com.

I have not encountered any issues or dislikes with Siit. The implementation process was smooth. The entire sales team has embraced Siit. Review collected by and hosted on G2.com.

As the CTO at Topo, what impresses me the most about Siit is its ability to centralize and streamline the handling of employee requests. The platform's intuitive interface allows for easy management of IT inquiries, which previously inundated me via Slack, distracting from my core responsibilities. Now, requests are neatly organized, prioritized, and can be addressed systematically, which has markedly boosted my productivity and allowed me to focus on strategic initiatives. The clarity and convenience Siit provides have become indispensable for daily operations. Review collected by and hosted on G2.com.

The only hiccup I've encountered with Siit is not so much a flaw in the platform, but rather a challenge on our end—finding the time to extend its benefits across other departments at Topo. Siit has been a game-changer for IT request management, and I am eager to see it applied to other areas like HR and operations. The platform has the potential to streamline workflows company-wide, and the only regret is not having implemented it more broadly yet. Review collected by and hosted on G2.com.

In the past, dealing with tickets was a cumbersome process with Jira, but Siit has revolutionized the way we submit requests. The integration with Slack is a game-changer. Now, I can submit any request directly within Slack, making the entire process seamless and user-friendly. Sales Ops has truly listened to our needs and concerns, creating a system that simplifies our internal processes, making our lives as sales significantly easier. Review collected by and hosted on G2.com.

While Siit has streamlined our request process significantly, the speed of resolution could be improved especially when escalated to admins. Although the AI is incredibly helpful, certain complex issues still require manual intervention, which can cause a slight delay in response times. Review collected by and hosted on G2.com.

It has transformed the way I seek support within the company, and I couldn't be more pleased with the experience. Instead of going through the traditional ticketing system for IT or HR support, the implementation of conversational support directly in Slack is a game-changer. It feels incredibly personal, and the speed at which I can get assistance is impressive. I love not to have to navigate through another tool and the visibility into the resolution ensuring that I'm always in the loop regarding the status of my requests. Review collected by and hosted on G2.com.

Expanding its compatibility to additional departments or AI, connected to other tools like with Confluence, would provide even more flexibility in accessing support and information. Review collected by and hosted on G2.com.

Siit represents a true game-changer when it comes to handling internal requests, thanks to its direct integration into Slack for employees. The flexibility to install the bot in any channel further enhances its usability, and the abundance of automation options has significantly reduced the manual workload for our team.

The AI assistant, powered by GPT-4, is truly remarkable! I was pleasantly surprised by how effortlessly it connects to our Notion knowledge base, offering instant and consistent responses to my team's inquiries - all within Slack, once again! Thanks to this AI integration, approximately half of our business-related questions are now addressed automatically through article suggestions and direct answers sourced from various sections of our Notion platform! Review collected by and hosted on G2.com.

Nothing to add about this part. I have no complaints to share about Siit. They've dedicated considerable effort to enhancing roles and permissions, enabling seamless collaboration between my team and other departments while upholding compliance and safeguarding sensitive data. This has proven exceptionally valuable, especially in streamlining our onboarding processes! Review collected by and hosted on G2.com.