# The Top 20 Easiest To Use Service Desk Software See the top Service Desk Software products based on usability ratings. A product’s usability score is calculated by a[proprietary algorithm](https://sell.g2.com/g2-scoring-methodologies)that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences. [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=See+the+top+Service+Desk+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences&title=Easiest+To+Use+Service+Desk+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fservice-desk%3Ftab%3Deasiest_to_use) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Easiest+To+Use+Service+Desk+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fservice-desk%3Ftab%3Deasiest_to_use&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg 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"mail")](mailto:?subject=Easiest+To+Use+Service+Desk+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fservice-desk%3Ftab%3Deasiest_to_use%0aSee+the+top+Service+Desk+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") The Top 20 Easiest To Use Service Desk Software [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=See+the+top+Service+Desk+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences&title=Easiest+To+Use+Service+Desk+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fservice-desk%3Ftab%3Deasiest_to_use) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Easiest+To+Use+Service+Desk+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fservice-desk%3Ftab%3Deasiest_to_use&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fservice-desk%3Ftab%3Deasiest_to_use) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Easiest+To+Use+Service+Desk+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fservice-desk%3Ftab%3Deasiest_to_use%0aSee+the+top+Service+Desk+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Easiest+To+Use+Service+Desk+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fservice-desk%3Ftab%3Deasiest_to_use%0aSee+the+top+Service+Desk+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") [Collapse AllExpand All](#) Usability Score Compare [Expand/Collapse Milvus TI](#) #1 [![Milvus TI](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_2aacb99ec8270d26bdd9dea8d3c37848/milvus-ti.png "Milvus TI")](/products/milvus-ti/reviews) [Milvus TI](/products/milvus-ti/reviews) 9.4 [Expand/Collapse Milvus TI](#) Overall Usability Score 9.4 Usability Score Breakdown Ease of Admin Average: 9.0 9.2 Ease of Use Average: 9.2 9.2 Meets Requirements Average: 9.1 9.5 Customer Segment Breakdown Small Business 45% Mid Market 42% Enterprise 13% [Expand/Collapse Atera](#) #2 [![Atera](https://images.g2crowd.com/uploads/product/hd_favicon/361ba9ff073bf59453c903337f10f9d9/atera.svg "Atera")](/products/atera/reviews) [Atera](/products/atera/reviews) 9.3 [Expand/Collapse Atera](#) Overall Usability Score 9.3 Usability Score Breakdown Ease of Admin Average: 9.0 9.1 Ease of Use Average: 9.2 9.4 Meets Requirements Average: 9.1 8.9 Customer Segment Breakdown Small Business 56% Mid Market 31% Enterprise 13% [Expand/Collapse Harmony](#) #3 [![Harmony](https://images.g2crowd.com/uploads/product/hd_favicon/94cc137d05d19b131f642f607ac26f3a/harmony-2026-03-02.svg "Harmony")](/products/harmony-2026-03-02/reviews) [Harmony](/products/harmony-2026-03-02/reviews) 9.1 [Expand/Collapse Harmony](#) Overall Usability Score 9.1 Usability Score Breakdown Ease of Admin Average: 9.0 9.5 Ease of Use Average: 9.2 9.3 Meets Requirements Average: 9.1 8.9 Customer Segment Breakdown Small Business 28% Mid Market 57% Enterprise 15% [Expand/Collapse Freshservice](#) #4 [![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")](/products/freshservice/reviews) [Freshservice](/products/freshservice/reviews) 9.0 [Expand/Collapse Freshservice](#) Overall Usability Score 9.0 Usability Score Breakdown Ease of Admin Average: 9.0 8.8 Ease of Use Average: 9.2 9.1 Meets Requirements Average: 9.1 8.9 Customer Segment Breakdown Small Business 18% Mid Market 61% Enterprise 21% [Expand/Collapse Splashtop Remote Support](#) #5 [![Splashtop Remote Support](https://images.g2crowd.com/uploads/product/hd_favicon/1a6f597ecffd08f8658de80b65f9b0e8/splashtop-inc-splashtop-remote-support.svg "Splashtop Remote Support")](/products/splashtop-inc-splashtop-remote-support/reviews) [Splashtop Remote Support](/products/splashtop-inc-splashtop-remote-support/reviews) 9.0 [Expand/Collapse Splashtop Remote Support](#) Overall Usability Score 9.0 Usability Score Breakdown Ease of Admin Average: 9.0 9.4 Ease of Use Average: 9.2 9.6 Meets Requirements Average: 9.1 9.2 Customer Segment Breakdown Small Business 59% Mid Market 37% Enterprise 4% [Expand/Collapse SysAid](#) #6 [![SysAid](https://images.g2crowd.com/uploads/product/hd_favicon/0e90ac9498bc05c89d709a2b51e8438d/sysaid.svg "SysAid")](/products/sysaid/reviews) [SysAid](/products/sysaid/reviews) 8.9 [Expand/Collapse SysAid](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 9.0 9.0 Ease of Use Average: 9.2 9.1 Meets Requirements Average: 9.1 9.0 Customer Segment Breakdown Small Business 11% Mid Market 59% Enterprise 30% [Expand/Collapse ServiceNow IT Service Management](#) #7 [![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")](/products/servicenow-it-service-management/reviews) [ServiceNow IT Service Management](/products/servicenow-it-service-management/reviews) 8.9 [Expand/Collapse ServiceNow IT Service Management](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 9.0 8.7 Ease of Use Average: 9.2 8.7 Meets Requirements Average: 9.1 9.2 Customer Segment Breakdown Small Business 6% Mid Market 21% Enterprise 72% [Expand/Collapse Jira Service Management](#) #8 [![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")](/products/jira-service-management/reviews) [Jira Service Management](/products/jira-service-management/reviews) 8.9 [Expand/Collapse Jira Service Management](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 9.0 9.0 Ease of Use Average: 9.2 8.7 Meets Requirements Average: 9.1 9.0 Customer Segment Breakdown Small Business 19% Mid Market 43% Enterprise 38% [Expand/Collapse SolarWinds Service Desk](#) #9 [![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk")](/products/solarwinds-service-desk/reviews) [SolarWinds Service Desk](/products/solarwinds-service-desk/reviews) 8.8 [Expand/Collapse SolarWinds Service Desk](#) Overall Usability Score 8.8 Usability Score Breakdown Ease of Admin Average: 9.0 8.7 Ease of Use Average: 9.2 8.9 Meets Requirements Average: 9.1 8.9 Customer Segment Breakdown Small Business 8% Mid Market 68% Enterprise 24% [Expand/Collapse Helpdesk 365](#) #10 [![Helpdesk 365](https://images.g2crowd.com/uploads/product/hd_favicon/6db828fec0c711880e33a868cb622a8d/helpdesk-365.svg "Helpdesk 365")](/products/helpdesk-365/reviews) [Helpdesk 365](/products/helpdesk-365/reviews) 8.8 [Expand/Collapse Helpdesk 365](#) Overall Usability Score 8.8 Usability Score Breakdown Ease of Admin Average: 9.0 8.4 Ease of Use Average: 9.2 9.4 Meets Requirements Average: 9.1 9.4 Customer Segment Breakdown Small Business 10% Mid Market 77% Enterprise 14% [Expand/Collapse monday service](#) #11 [![monday service](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_c93bb889e0483245a5bfcac065068eb7/monday-service%282%29.jpg "monday service")](/products/monday-service/reviews) [monday service](/products/monday-service/reviews) 8.7 [Expand/Collapse monday service](#) Overall Usability Score 8.7 Usability Score Breakdown Ease of Admin Average: 9.0 9.0 Ease of Use Average: 9.2 8.9 Meets Requirements Average: 9.1 8.3 Customer Segment Breakdown Small Business 39% Mid Market 50% Enterprise 11% [Expand/Collapse Alloy Navigator](#) #12 [![Alloy Navigator](https://images.g2crowd.com/uploads/product/hd_favicon/59de47a65a62f6f4d8233608cc3b78ae/alloy-navigator.svg "Alloy Navigator")](/products/alloy-navigator/reviews) [Alloy Navigator](/products/alloy-navigator/reviews) 8.7 [Expand/Collapse Alloy Navigator](#) Overall Usability Score 8.7 Usability Score Breakdown Ease of Admin Average: 9.0 8.3 Ease of Use Average: 9.2 9.5 Meets Requirements Average: 9.1 8.7 Customer Segment Breakdown Small Business 60% Mid Market 34% Enterprise 6% [Expand/Collapse ClearFeed](#) #13 [![ClearFeed](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_6b9dffc649ce2c3f5e12ffed254cf5aa/clearfeed.png "ClearFeed")](/products/clearfeed/reviews) [ClearFeed](/products/clearfeed/reviews) 8.6 [Expand/Collapse ClearFeed](#) Overall Usability Score 8.6 Usability Score Breakdown Ease of Admin Average: 9.0 8.8 Ease of Use Average: 9.2 9.1 Meets Requirements Average: 9.1 8.9 Customer Segment Breakdown Small Business 34% Mid Market 59% Enterprise 6% [Expand/Collapse Autotask](#) #14 [![Autotask](https://images.g2crowd.com/uploads/product/hd_favicon/9559fdffaf71b8ac31b2e3c064ed8ed7/autotask.svg "Autotask")](/products/autotask/reviews) [Autotask](/products/autotask/reviews) 8.6 [Expand/Collapse Autotask](#) Overall Usability Score 8.6 Usability Score Breakdown Ease of Admin Average: 9.0 7.6 Ease of Use Average: 9.2 8.0 Meets Requirements Average: 9.1 8.6 Customer Segment Breakdown Small Business 69% Mid Market 28% Enterprise 3% [Expand/Collapse Siit](#) #15 [![Siit](https://images.g2crowd.com/uploads/product/hd_favicon/2a6b560ec1fe627e941eec00298881c5/siit%282%29.svg "Siit")](/products/siit/reviews) [Siit](/products/siit/reviews) 8.6 [Expand/Collapse Siit](#) Overall Usability Score 8.6 Usability Score Breakdown Ease of Admin Average: 9.0 9.4 Ease of Use Average: 9.2 10.0 Meets Requirements Average: 9.1 9.5 Customer Segment Breakdown Small Business 55% Mid Market 45% [Expand/Collapse Motadata ServiceOps](#) #16 [![Motadata ServiceOps](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_6e76b154a9945bbf73e06c85629e1641/motadata-serviceops.png "Motadata ServiceOps")](/products/motadata-serviceops/reviews) [Motadata ServiceOps](/products/motadata-serviceops/reviews) 8.6 [Expand/Collapse Motadata ServiceOps](#) Overall Usability Score 8.6 Usability Score Breakdown Ease of Admin Average: 9.0 9.5 Ease of Use Average: 9.2 9.1 Meets Requirements Average: 9.1 9.9 Customer Segment Breakdown Small Business 15% Mid Market 70% Enterprise 15% [Expand/Collapse Proactivanet](#) #17 [![Proactivanet](https://images.g2crowd.com/uploads/product/hd_favicon/f70a5a09686fc7b03b27820c67149454/proactivanet.svg "Proactivanet")](/products/proactivanet/reviews) [Proactivanet](/products/proactivanet/reviews) 8.5 [Expand/Collapse Proactivanet](#) Overall Usability Score 8.5 Usability Score Breakdown Ease of Admin Average: 9.0 9.1 Ease of Use Average: 9.2 9.4 Meets Requirements Average: 9.1 9.6 Customer Segment Breakdown Small Business 14% Mid Market 52% Enterprise 34% [Expand/Collapse LogMeIn Resolve](#) #18 [![LogMeIn Resolve](https://images.g2crowd.com/uploads/product/hd_favicon/5df47d29bfebd94f95f917ab9355b37d/logmein-resolve.svg "LogMeIn Resolve")](/products/logmein-resolve/reviews) [LogMeIn Resolve](/products/logmein-resolve/reviews) 8.5 [Expand/Collapse LogMeIn Resolve](#) Overall Usability Score 8.5 Usability Score Breakdown Ease of Admin Average: 9.0 9.6 Ease of Use Average: 9.2 9.3 Meets Requirements Average: 9.1 9.4 Customer Segment Breakdown Small Business 36% Mid Market 43% Enterprise 21% [Expand/Collapse Halp](#) #19 [![Halp](https://images.g2crowd.com/uploads/product/hd_favicon/a365c9c290dac83a46f016fa91f78050/halp.svg "Halp")](/products/halp/reviews) [Halp](/products/halp/reviews) 8.5 [Expand/Collapse Halp](#) Overall Usability Score 8.5 Usability Score Breakdown Ease of Admin Average: 9.0 9.4 Ease of Use Average: 9.2 9.5 Meets Requirements Average: 9.1 9.2 Customer Segment Breakdown Small Business 13% Mid Market 83% Enterprise 4% [Expand/Collapse LogMeIn Rescue](#) #20 [![LogMeIn Rescue](https://images.g2crowd.com/uploads/product/hd_favicon/69f8f077573b236ed8d34c97f8e726ac/logmein-rescue.svg "LogMeIn Rescue")](/products/logmein-rescue/reviews) [LogMeIn Rescue](/products/logmein-rescue/reviews) 8.4 [Expand/Collapse LogMeIn Rescue](#) Overall Usability Score 8.4 Usability Score Breakdown Ease of Admin Average: 9.0 9.0 Ease of Use Average: 9.2 9.5 Meets Requirements Average: 9.1 9.4 Customer Segment Breakdown Small Business 35% Mid Market 39% Enterprise 27%