monday service Pricing Overview

monday service does not offer a permanent free plan, but it does provide a free trial that lets users to test the product before committing to a paid plan. Trial availability and duration may vary, so users should review the seller's official pricing page for the most current details.

According to G2 data, monday service pricing in 2026 starts at $29.00 and can reach $38.00 depending on the selected plan. Pricing may vary based on billing terms or usage, so users should review the monday.com's official pricing page for the most current details.

Monday service's pricing is best suited for mid-market teams of 51 to 1,000 employees, who represent the majority of G2 reviewers and span industries including marketing, healthcare, IT services, and financial services. The Standard tier fits small teams running basic helpdesk operations with single-board needs. Pro suits growing mid-market service teams needing analytics, automation scale, and multi-board visibility. G2 reviewers from healthcare and IT explicitly value HIPAA compliance and enterprise-grade security, pointing them toward the Enterprise tier. Small businesses in retail, insurance, and construction also report strong satisfaction, particularly praising ease of setup and automation, making the Standard or Pro tiers practical entry points for lean operations.

Monday service offers no permanent free tier. G2's pricing data for monday service shows a free trial for evaluation, with paid plans starting at $29.00 per month for Standard, which covers one ticket board, email intake via Gmail and Outlook, and 100 AI actions monthly. The Pro tier at $38.00 unlocks up to three ticket boards, 1,000 AI actions, service analytics, and dynamic auto-responses. Enterprise, priced on request, adds unlimited ticket boards, 25,000 AI actions, HIPAA compliance, multi-level permissions, and enterprise-grade security. G2 reviewers note AI action caps and board limits as the primary friction points driving upgrades from Standard to higher monday service tiers.

G2 reviewers give monday service a 3.5 to 5.0 range, with most mid-market users rating it highly. Value sentiment is mixed but leans positive. Reviewers in marketing, healthcare, and IT cite strong ROI through automation, centralized ticketing, and AI summarization, with one small business reporting CSAT improvement from 72% to 96% post-launch and another noting 12 hours saved per agent weekly. However, multiple G2 reviewers flag that monday service's pricing escalates quickly as teams grow, advanced features are locked behind higher tiers, and automation limits feel restrictive even at premium levels. One reviewer explicitly called the per-license cost model hard to justify internally despite efficiency gains.