monday service Pricing Overview

I like the visibility that Monday Service offers regarding the tickets I raise on the portal, as it allows me to see the history of requests made to my internal support or marketing team. Additionally, I find the initial setup of Monday Service extremely simple and logical, which I value greatly, especially considering my role as an Account Executive who sells these products and conducts demonstrations. Furthermore, I appreciate the fact that it addresses specific needs while being part of an integrated ecosystem of Monday.com, which allows for continuous growth with the rest of the company's workflows. Review collected by and hosted on G2.com.

I believe that the communication channels could be improved. Currently, we are using forms, but I would like them to be integrated with other means of communication such as email or WhatsApp. Review collected by and hosted on G2.com.

Monday is super flexible and modular. I am able to create a ton of highly complex workflows that help a variety of divisions across the company work more efficiently. This is a daily driver type of tool that was super easy to implement into, out of the gates. Review collected by and hosted on G2.com.

Monday has a horrible product support/feature team. There is a high dependence on third party integrations for features that should be built directly into the service. I think Monday has a ton of potential that will go wasted if they abuse the current structure they have in place with partnered integrations.

The AI features that were added are also laughable. Not worth the price increase and are subpar.

There is a limit on the number of workflows and automations you can utilize (keep in mind, we have one of the highest tiers you can purchase - $$$) before being told you have to spend more. This makes absolutely no sense given our prior provider allowed us to do virtually anything we wanted to, automations-wise, without any additional cost.

Monday is a web-based application and is utilized in a browser. One tab open of Monday eats up between 1.4gb to 2gb of ram. It is not optimized in any capacity and oftentimes I find that request statuses do not change when I deliberately try to, or a response from one request shows up in a different request, seemingly randomly. Review collected by and hosted on G2.com.